Indigov vs Pipedrive comparison

Indigov and Pipedrive are both solutions in the Local Government CRM category. Indigov is ranked #6 with an average rating of 8.0, while Pipedrive is ranked #7 with an average rating of 8.1. Indigov holds a 1.9% mindshare in LGC, compared to Pipedrive’s 0.7% mindshare. Additionally, 100% of Indigov users are willing to recommend the solution, compared to 78% of Pipedrive users who would recommend it.

Indigov

Read 1 Indigov review

259 Views
59 Comparison Views

100% willing to recommend

Pipedrive

Read 13 Pipedrive reviews

74 Views
3 Comparison Views

78% willing to recommend

Indigov

Pipedrive

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Indigov and Pipedrive based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, SAP, Oracle and others in Local Government CRM.

To learn more, read our detailed Local Government CRM Report (Updated: June 2025).

Buyer's Guide

Local Government CRM

June 2025

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Helped 858,435 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Indigov

Ranking in Local Government CRM

6th

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Pipedrive

Ranking in Local Government CRM

7th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

CRM (16th), Opportunity Management (2nd), Sales Force Automation (7th)

Mindshare comparison

As of June 2025, in the Local Government CRM category, the mindshare of Indigov is 1.9%, up from 0.8% compared to the previous year. The mindshare of Pipedrive is 0.7%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Local Government CRM

Featured Reviews

Derek Blackwell

Chief of Staff to Delegate Ashanti Martinez at The Maryland General Assembly

Comes with built-in response messages which you can edit as needed

This is my only issue with Indigov - its user-friendliness. While it's pretty straightforward, understanding it requires some training. The current setup makes it inconvenient for me to delegate correspondence responses to interns. The analytics portion, particularly in tracking and quantifying responses, is an area that needs improvement. While I'm unsure if there have been updates, I believe enhancing this feature would be beneficial.

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Willem Lambrechts

Managing Director at Drebbel

Offers the ability to create multiple pipelines and the flexibility in filtering and reporting

We do a lot of analytics and reporting ourselves. We don't necessarily use all the features that Pipedrive provides, but it's very helpful at least. It has streamlined our deal-closing process. We use it for everything. When we create a lead, we put it into Pipedrive. That lead can be converted into an opportunity, which we manage through our whole pipeline. This includes having all data related to the opportunity in one place. Once the deal is closed, we use Pipedrive to follow up on the invoices until they are paid. We also manage sales commissions and payments to our salespeople through Pipedrive.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The built-in response messages in Indigov allow me to click and edit responses as needed easily. This is particularly useful for general emails related to constituent cases and correspondence. For instance, when conveying that a delegate has been informed of a decision or preference, I can tailor the message to include empathy."

"The initial setup is straightforward."

"The most useful stuff for me is that it's very flexible with all the data structures...Stability-wise, I rate the solution a ten out of ten."

"It is a stable platform."

"The most useful thing is the ability to create multiple pipelines and the flexibility in filtering and reporting."

"Pipedrive's most valuable feature is reporting and insights. The CRM shows the database and lets the salespeople arrange their daily activities. The insights are essential from a management point of view because it helps the sales staff improve or adjust their whole sales cycle, activities, and quality."

"The usability of the solution is its valuable feature."

"Pipedrive's most valuable features are that you can keep the whole information that's related to managing your sales process and you can customize it easily. The person that we have who is customizing Pipedrive is very junior in means of software development or process development. He can easily use it, anyone can use the solution. It has a very easy user interface to customize your processes and apply them to the Pipedrive process."

"The solution is very stable."

More Pipedrive pros

Cons

"This is my only issue with Indigov - its user-friendliness. While it's pretty straightforward, understanding it requires some training. The current setup makes it inconvenient for me to delegate correspondence responses to interns. The analytics portion, particularly in tracking and quantifying responses, is an area that needs improvement. While I'm unsure if there have been updates, I believe enhancing this feature would be beneficial."

"New features sometimes seem bolted on rather than being smooth."

"The automation process is challenging."

"Pipedrive could be more efficient. I want the management to be more transparent so it's easier to monitor the sales team's activities and results and do business forecasting. It would help them to improve the quality of the sales cycle."

"Reporting capabilities of the solution could be improved."

"The platform could be even more robust."

"We are using the lowest version of it. As we become more sophisticated, we might outgrow the tool, but there are features that are available in the higher-level versions, which I'm unfamiliar with, that might be able to meet the needs we would have in the future. They can maybe add some of the features to the basic version or make it more reasonably priced or free."

"The product is expensive."

"The tool's APIs are challenging. It should also be compliant with HIPAA, FINRA and GLBA. The data centers should be within US so that they are compliant with regulations."

More Pipedrive cons

Pricing and Cost Advice

"We use the product for free since MGA administers it."

"Pipedrive is relatively more affordable than other solutions."

"The solution's pricing is excellant. It costs 65 dollars a month for top tier plan."

"We pay $1000 a month for the tool."

"The product is expensive but provides valuable services."

"Pipedrive keeps increasing the prices, which is becoming a bit annoying. It was reasonable when we started, but now they're increasing all the time."

"As of now, the pricing and value are quite good."

"The solution is affordable."

"The price of Pipedrive has been reasonable."

More Pipedrive pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Local Government CRM solutions are best for your needs.

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Top Industries

By visitors reading reviews

Government

55%

Construction Company

Financial Services Firm

Real Estate/Law Firm

Educational Organization

38%

Computer Software Company

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Indigov?

The built-in response messages in Indigov allow me to click and edit responses as needed easily. This is particularly useful for general emails related to constituent cases and correspondence. For ...

See all answers

What is your experience regarding pricing and costs for Indigov?

We use the product for free since MGA administers it.

See all answers

What needs improvement with Indigov?

See all answers

What do you like most about Pipedrive?

The most valuable feature is the ability to create timelines and custom fields.

See all answers

What is your experience regarding pricing and costs for Pipedrive?

The pricing is satisfactory.

See all answers

What needs improvement with Pipedrive?

New features sometimes seem bolted on rather than being smooth.

See all answers

Comparisons

IQ CRM vs Indigov

Compared 100% of the time

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Apollo.io vs Pipedrive

Compared 72% of the time

Microsoft Dynamics CRM vs Pipedrive

Compared 10% of the time

Odoo vs Pipedrive

Compared 10% of the time

Zoho CRM vs Pipedrive

Compared 8% of the time

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Product Reports

Buyer's Guide

Local Government CRM

June 2025

Download Indigov product report

Buyer's Guide

Pipedrive

June 2025

Download Pipedrive product report

Overview

Cityworks is where local governments and utility agencies go to get work done. We designed the leading GIS-centric public asset lifecycle management and permitting platform to support the complete lifecycle of your infrastructure, from permits and construction to maintenance and replacement.

Indigov

Pipedrive CRM, a SOC 2 Certified Service Provider, is built around activity-based selling. It ensures total visibility through its Pipeline Management tool with a clear visual interface that prompts you to take action, remain organized and stay in control of a complex sales process, Sales Reporting that provides visual report, understands pipeline metrics, tracks and tests sales process and shows sales split by product. Pipedrive CRM boosts productivity, optimizes the Sales Process, It has an import/export feature that safeguards against human error. It is fully customizable, has multiple usage possibilities and can automatically creates contacts in your pipeline.

Pipedrive

Sample Customers

Information Not Available

Samsung, Amazon, SkyScanner, TDW, Vimeo, ReMax, Festo

Find out what your peers are saying about Microsoft, SAP, Oracle and others in Local Government CRM. Updated: June 2025.

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