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Indigov Reviews

Vendor: Indigov
4.0 out of 5
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What is Indigov?

Cityworks is where local governments and utility agencies go to get work done. We designed the leading GIS-centric public asset lifecycle management and permitting platform to support the complete lifecycle of your infrastructure, from permits and construction to maintenance and replacement.

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Indigov is the #5 ranked solution in top Local Government CRM solutions. PeerSpot users give Indigov an average rating of 8.0 out of 10. Indigov is most commonly compared to govDelivery: Indigov vs govDelivery. Indigov is popular among the large enterprise segment, accounting for 70% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a government, accounting for 53% of all views.
Buyer's Guide
Local Government CRM
October 2025
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Helped 872,778 peers since 2012

Indigov mindshare

As of October 2025, the mindshare of Indigov in the Local Government CRM category stands at 2.2%, up from 1.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Local Government CRM Market Share Distribution
ProductMarket Share (%)
Indigov2.2%
Microsoft Dynamics CRM31.2%
SAP CRM26.2%
Other40.400000000000006%
Local Government CRM
 
 
Key learnings from peers

Valuable Features

  • "The built-in response messages in Indigov allow me to click and edit responses as needed easily. This is particularly useful for general emails related to constituent cases and correspondence. For instance, when conveying that a delegate has been informed of a decision or preference, I can tailor the message to include empathy."

Room for Improvement

  • "This is my only issue with Indigov - its user-friendliness. While it's pretty straightforward, understanding it requires some training. The current setup makes it inconvenient for me to delegate correspondence responses to interns. The analytics portion, particularly in tracking and quantifying responses, is an area that needs improvement. While I'm unsure if there have been updates, I believe enhancing this feature would be beneficial."

Pricing

  • "We use the product for free since MGA administers it."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our Local Government CRM Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews
Government
53%
Construction Company
7%
Non Profit
6%
Financial Services Firm
4%
Real Estate/Law Firm
4%
Educational Organization
4%
Computer Software Company
4%
University
3%
Healthcare Company
3%
Comms Service Provider
2%
Manufacturing Company
2%
Outsourcing Company
2%
Retailer
2%
Logistics Company
1%
Sports Company
1%
Training & Coaching Company
1%
Recreational Facilities/Services Company
1%

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Product Categories

Product Categories
Local Government CRM

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Indigov Reviews Summary
Author infoRatingReview Summary
Chief of Staff to Delegate Ashanti Martinez at The Maryland General Assembly4.0Indigov offers consistent services that enhance government-technology collaboration. Its editable response messages are valuable for constituent communication, though user-friendliness and analytics need improvement. Despite initial consideration of Mailchimp, Indigov's efficiency makes it our preferred tool for correspondence.