OpenText MBPM vs iGrafx Process360 Live Platform comparison

iGrafx and OpenText are both solutions in the Business Process Management (BPM) category. iGrafx is ranked #18 with an average rating of 8.0, while OpenText is ranked #39. iGrafx holds a 1.3% mindshare in BPM, compared to OpenText’s 0.9% mindshare. Additionally, 91% of iGrafx users are willing to recommend the solution, compared to 100% of OpenText users who would recommend it.

iGrafx Process360 Live Plat...

Read 17 iGrafx Process360 Live Platform reviews

1,959 Views
1,273 Comparison Views

91% willing to recommend

OpenText MBPM

Read 2 OpenText MBPM reviews

767 Views
721 Comparison Views

100% willing to recommend

iGrafx Process360 Live Plat...

OpenText MBPM

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Executive SummaryUpdated on Dec 18, 2024

iGrafx Process360 Live Platform and OpenText MBPM compete in the business process management field. iGrafx appears more flexible, while OpenText benefits from a wider range of advanced features.

Features: iGrafx Process360 Live Platform facilitates process mapping, modeling, and optimization with collaboration and analytics tools. OpenText MBPM provides customizable workflow automation and superior integration capabilities with deep automation options.

Ease of Deployment and Customer Service: iGrafx Process360 Live Platform offers straightforward deployment and responsive customer support. OpenText MBPM includes a complex deployment process but has extensive customer service options.

Pricing and ROI: iGrafx Process360 Live Platform offers lower setup costs and faster ROI via ease of use. OpenText MBPM comes with higher initial costs but provides long-term value with its extensive features.

To learn more, read our detailed OpenText MBPM vs. iGrafx Process360 Live Platform Report (Updated: March 2026).

Buyer's Guide

OpenText MBPM vs. iGrafx Process360 Live Platform

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

iGrafx Process360 Live Plat...

Ranking in Business Process Management (BPM)

18th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Business Process Design (17th), Process Mining (9th)

OpenText MBPM

Ranking in Business Process Management (BPM)

39th

Average Rating

7.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of March 2026, in the Business Process Management (BPM) category, the mindshare of iGrafx Process360 Live Platform is 1.3%, up from 0.7% compared to the previous year. The mindshare of OpenText MBPM is 0.9%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM) Mindshare Distribution
Product	Mindshare (%)
iGrafx Process360 Live Platform	1.3%
OpenText MBPM	0.9%
Other	97.8%

Business Process Management (BPM)

Featured Reviews

Martin Rohde

Solution Consultant at a healthcare company with 51-200 employees

Provides documentation, process mining, simulation, and automation capabilities

If customers want to change the color or the logo, they have to go through every page to verify everything is right. We have a strategic approach for the customer. I was involved in almost 100 sessions where the customers were looking for a one-time process visualization or one-time process mining, not for a long-term association with this tool. The customer's requirements are more tactical than strategic. We had some challenges during this time frame as I was with iGrafx, and electricity costs rose in Germany. One customer stopped a large deal because they had to reduce every non-invested investment due to the electricity bill rising by 500% to 800%.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

A solution offering good automation capabilities while needing to improve its support and documentation

I think the solution's support could do a better job. I rate the support somewhere around four and five out of ten. There is a hoard of people that they get in touch with while contacting them. So we've done some work with them in the past. I mean, we've been a support partner for a while. But apart from that, in terms of understanding the issues for a particular technology, I think there is a lack of people at their end. So they don't really have many people with them. And by the time we could get hold of the right person, especially for production issues, it's a little too late.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We found the technical support to be helpful."

"We think iGrafx is well-priced, affordable; you don’t need a lot of license seats, and it has a good, free, downloadable iGrafx Viewer (akin to Adobe Reader)."

"It is very easy to use for describing processes and is very useful in the simulation of the process putting parameters and the metrics process."

"Another good feature is that the numbering of the shapes in iGrafx is much easier and more convenient, in comparison to what is found in Visio. So far I haven't found anything similar to what I have with iGrafx, in that regard."

"If you need software to help you easily design processes, make simulations, build value stream mappings, which has some LEAN features, and DMAIC support, I strongly encourage you to go forward and buy iGrafx."

"It has increased accountability by providing defined documentation ownership."

"The solution's technical support is of good quality since they offer fast and seamless services."

"Finding the right symbol and creating links, horizontal and vertical are the features I use."

More iGrafx Process360 Live Platform pros

"OpenText MBPM is a stable solution."

"Not just the solution's automation capabilities, but we like everything about it since we are more of a system integrator."

Cons

"The look and feel, along with the ease of use of the solution's web modeling version, is an area with certain shortcomings."

"It would be helpful to be able to do more analytics and generate reports on historical documents that have already been uploaded to the server."

"Dragging and dropping shapes is not as user-friendly as in Visio. In Visio, it's very easy to work with shapes and in very few minutes you can plot a whole, multi swim-lane, cross-functional process."

"The solution could benefit from improvements to its interface. More specifically, when compared to other tools, the process modeling features lack symbols or object types that are used to represent the information or data within the process."

"I would like to see a lower price, although when used correctly, you can have a good return on your investment."

"There are a few areas iGrafx which could improve, probably the biggest area would be to support iOS as well as PC, so clients don’t have to emulate PC on an iOS platform."

More iGrafx Process360 Live Platform cons

"The user interface could be better in OpenText MBPM."

"There are shortcomings in the solution's support and documentation part."

"The user interface could be better in OpenText MBPM."

Pricing and Cost Advice

"I have heard that the solution's pricing is very competitive."

"Earlier, the licensing part was complex because there were so many modules and elements in the tool. Over the last one and a half years, a lot of work has gone into how the product has priced and positioned its tools in the market."

"My company is trying to replace iGrafx because the license is a little bit expensive."

"Our license is a subscription-based model that is per user. The solution is not expensive, I believe a subscription-based model is $10 per user."

"The licensing part is one of the problems. Its licensing depends on the number of users, so it sometimes gets expensive."

"On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution."

"There is an annual license to use OpenText MBPM."

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Top Industries

By visitors reading reviews

Financial Services Firm

12%

Healthcare Company

Computer Software Company

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	5
Large Enterprise	7

No data available

Questions from the Community

What is your experience regarding pricing and costs for iGrafx?

I have heard that the solution's pricing is very competitive.

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What needs improvement with iGrafx?

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What is your primary use case for iGrafx?

The solution is used for the documentation and visualization of the main processes. The customers have hundreds or thousands of processes, but they start with the top 20 processes. The next step is...

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Product Reports

Buyer's Guide

iGrafx Process360 Live Platform

March 2026

Download iGrafx Process360 Live Platform product report

Buyer's Guide

Business Process Management (BPM)

March 2026

Download OpenText MBPM product report

Also Known As

No data available

Metastorm BPM

Overview

The iGrafx Process360 Live Platform is a comprehensive software platform tailored for organizations undergoing digital transformation. Its core functionalities include process mining, process design, simulation, predictive analytics, and AI-based automation. By leveraging these tools, businesses can gain valuable insights into their processes, streamline design and optimization efforts, and harness automation for enhanced efficiency. Whether analyzing existing processes, visually modeling workflows, simulating potential changes, or employing predictive analytics, Process360 Live facilitates a seamless journey towards process intelligence and management, pivotal for modern businesses aiming for operational excellence.

iGrafx

OpenText's MBPM (formerly Metastorm BPM) delivers the insight, power and agility you need to make your vision for business improvement a reality.

OpenText

Sample Customers

Multinational Bank

Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare

Buyer's Guide

OpenText MBPM vs. iGrafx Process360 Live Platform

March 2026

Free Report: OpenText MBPM vs. iGrafx Process360 Live Platform

Find out what your peers are saying about OpenText MBPM vs. iGrafx Process360 Live Platform and other solutions. Updated: March 2026.

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