I think one area is being able to use shortcuts, for example, being able to press F5 to run a query or having the ability to seamlessly copy and paste. Sometimes it works in some areas, but in others, it doesn't. Like when you copy, you find that it's blank and doesn't copy anything. So, there are some objects that do copy, and sometimes they don't. In additional features, I would like maybe one for the integration with the ticketing system. For example, if a ticket is raised to resolve an issue, there should be something that I can click on to update the ticket when I'm done.
