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IBM Workload Automation vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
IBM Workload Automation is valuable for complex setups with trained teams, despite maintenance costs and slower performance on simpler networks.
Sentiment score
7.8
PagerDuty Operations Cloud efficiently handles alerts, improves response times, reduces downtime, and enhances customer satisfaction and reliability.
 

Customer Service

Sentiment score
8.3
Opinions on IBM Workload Automation's support vary; some praise it, while others face delays and inconsistent service.
Sentiment score
8.1
PagerDuty Operations Cloud is highly rated for responsive, effective customer support, with most issues resolved swiftly under 24 hours.
I would rate their support between eight and nine out of ten.
 

Scalability Issues

Sentiment score
7.0
IBM Workload Automation is preferred for scalability in complex scheduling, with minor challenges at higher scales, especially in time zones.
Sentiment score
7.8
PagerDuty Operations Cloud excels in scalability, integration, and management, though licensing costs may pose scaling challenges for enterprises.
The product was highly scalable, with no limits on the number of applications or event routing rules.
 

Stability Issues

Sentiment score
8.8
IBM Workload Automation is viewed as reliable and stable, with minor issues resolved swiftly, boosting user confidence.
Sentiment score
8.3
PagerDuty Operations Cloud is praised for stability and reliability, with quick resolutions for rare notification delays and effective support.
 

Room For Improvement

IBM Workload Automation requires interface improvements, enhanced automation, better support, and lower maintenance costs to improve user experience.
PagerDuty users seek better time zone handling, UI intuitiveness, integration, automation, and efficient incident management with enhanced analytics.
The maintenance charges have increased significantly, and a lower cost would be beneficial.
It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
 

Setup Cost

IBM Workload Automation is costly but offers flexible pricing models with cloud advantages and justifies expense with reliability and features.
PagerDuty Operations Cloud offers flexible pricing, but costs can be high; users find it competitive and valuable.
 

Valuable Features

IBM Workload Automation excels with dynamic scheduling, multiplatform integration, user-friendly GUI, real-time updates, and effective monitoring.
PagerDuty Operations Cloud provides seamless incident management with integrations, automation, and user-friendly features, enhancing alert routing and communication.
One valuable feature of IBM Workload Automation is the ability to combine different applications and platforms to organize jobs together, creating dependencies.
It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person.
 

Categories and Ranking

IBM Workload Automation
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
33
Ranking in other categories
Workload Automation (10th)
PagerDuty Operations Cloud
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (13th), IT Alerting and Incident Management (1st), AIOps (9th), Critical Event Management (CEM) (1st)
 

Mindshare comparison

IBM Workload Automation and PagerDuty Operations Cloud aren’t in the same category and serve different purposes. IBM Workload Automation is designed for Workload Automation and holds a mindshare of 6.8%, down 8.2% compared to last year.
PagerDuty Operations Cloud, on the other hand, focuses on IT Alerting and Incident Management, holds 22.2% mindshare, down 29.6% since last year.
Workload Automation
IT Alerting and Incident Management
 

Featured Reviews

Ilhami Arikan - PeerSpot reviewer
With an easy setup phase in place, agent-based installation can be done in minutes
Sometimes we have issues with the solution's stability. So, stability can be improved. Reporting and visibility of the solution need improvement. These days, we need more visibility. We need to access the logs and databases easily. You need to keep track of the running number of logs, like which ones are executed, completed, etc. So if there would be a good reporting dashboard, then it would be good. There's room for improvement in the solution since it is a challenging thing when we want to use the solution's technology with our new technologies. For example, if we need to use TWS on our OpenShift platform, the solution's API is not capable enough. So the product itself needs to be aligned with new technologies.
JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
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Top Industries

By visitors reading reviews
Financial Services Firm
32%
Computer Software Company
10%
Manufacturing Company
7%
Retailer
7%
Computer Software Company
19%
Financial Services Firm
11%
Manufacturing Company
8%
Performing Arts
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with IBM Workload Automation?
IBM Workload Automation could be improved by reducing its cost. The maintenance charges have increased significantly, and a lower cost would be beneficial.
What is your primary use case for IBM Workload Automation?
We use IBM Workload Automation ( /products/ibm-workload-automation-reviews ) as a scheduler. We install agents on the application servers and use scheduling to trigger jobs on other servers. Our us...
What advice do you have for others considering IBM Workload Automation?
I recommend IBM Workload Automation as it's a well-established and stable product. However, the cost is a concern. The product features a master-slave setup that ensures continuity during failures....
What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
 

Also Known As

IBM Tivoli Workload Scheduler, IBM TWS
No data available
 

Overview

 

Sample Customers

Standard Life Group, Banca Popolare di Milano, A*STAR, ArcelorMittal Gent
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about BMC, Broadcom, Redwood Software and others in Workload Automation. Updated: June 2025.
859,579 professionals have used our research since 2012.