IBM Tivoli NetCool Impact vs PagerDuty comparison

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Executive Summary

We performed a comparison between IBM Tivoli NetCool Impact and PagerDuty based on real PeerSpot user reviews.

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Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature that comes with Netcool/Impact is the ISPF APA support. It is inherent to Netcool/Impact, so I can use the ISPF of any other product, which I can invoke and consume through Impact, and do integrations, which is great. I run the Netcool desktop application so I can integrate with other applications in the ticketing system. It's a great ability being able to invoke ISPF and integrate.""This product allows us to make use of open-source products, including running Java code."

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"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back.""The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts.""The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable.""PagerDuty's notification process is the most valuable feature.""The initial setup is straightforward.""The alerts are immediate in this solution, which allows us to respond to errors quickly.""It has scaled well for us.""The most valuable features of PagerDuty are customization, access, policies, and different rules regarding the path of escalation. Additionally, it's easy to use and create overrides. For example, if you all are on a call for one week each, but somebody wants to go on PTO, the team needs to swap shifts in PagerDuty. This is easy to do by creating overrides to switch up the set schedules. It's very user-friendly in that aspect. It works well for monitoring and alerting."

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Cons
"Stability-wise, this product needs to be improved.""For improvement, I'd say the dashboard and the overall GUI could use some work. Although, I don't think that there's much improvement that Netcool really needs to achieve in this area, because when we're talking GUI, Impact is able to integrate with any third-party system and it comes with ISPF APA. It's more beneficial than Netcool/OMNIbus in this respect, and it's quite easy to handle."

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"PagerDuty's webhooks need some improvement.""PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration.""The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue.""I would like the UI to be more intuitive. I would like to be able to group or color-code the discoveries. When you create a system, you have a listing of all the different configurations. You can list them by teams, but some additional color coding would be helpful. I would break it down by incident controls. In other words, it should be broken down it into response teams and engineering divisions.""It is a very non-customizable product, so you cannot add things like root cause analysis or the classification of incidents based on the area where you are getting more incidents. For example, if you're getting a lot of database issues, that may be an are you want to probe.""I am not a direct end user of PagerDuty. It's hard to consider its shortcomings in that sense.""PagerDuty can improve the integration with Terraform.""This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."

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Pricing and Cost Advice
  • "The licensing is yearly, and although I'm happy with the pricing I do think it could be better."
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  • "They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
  • "The solution is paid on a monthly basis and represents about 1% of the platform's budget."
  • "There is a license needed to use PagerDuty."
  • "PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
  • "The pricing may be about $1,000 per user."
  • "The cost is based on the package you select."
  • More PagerDuty Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The solution is great at being able to fetch almost any kind of file.
    Top Answer:The accreditation, user interface and operational views could be improved on the solution. The configuration process needs work. Everything, including the management part, could be improved. The… more »
    Top Answer:Mainly we're using Impact for event engagement. We're also trying to connect from the third party database like IDSM, and fetching the data. It's for event engagements. and for looking at results… more »
    Top Answer:It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day… more »
    Top Answer:If you add more people, then you have to pay more, which is always a thing with the SaaS solutions. PagerDuty's pricing seems competitive. At one point, we were looking at OpsGenie because part of… more »
    Top Answer:Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that… more »
    Ranking
    8th
    out of 18 in Event Monitoring
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    Comparisons
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    2
    Average Words per Review
    526
    Rating
    7.5
    Views
    7,572
    Comparisons
    5,509
    Reviews
    12
    Average Words per Review
    417
    Rating
    8.5
    Comparisons
    Also Known As
    Tivoli NetCool Impact
    Learn More
    Overview
    IBM Tivoli Netcool Impact is an enterprise and network management software that automates the support of business-critical functions. The software helps to enrich events with business context, provides an integrated view of data from multiple sources in context and enables custom automations.

    PagerDuty is an IT alerting and incident management tool that helps your organization elevate its digital operations and resolve incidents quickly across apps, servers, and websites. The solution enables you to automate tasks across teams and build more reliable services. It also allows you to orchestrate and accelerate responses across your digital infrastructure. PagerDuty is suitable for small, medium, and large-sized enterprises.

    PagerDuty Features

    PagerDuty has many valuable key features. Some of the most useful ones include:

    • 650+ integrations
    • Alerting
    • Native apps with push notifications
    • On-call duty scheduling
    • Automatic escalation of alerts
    • Reliable, distributed architecture
    • Incident reporting
    • Real-time monitoring
    • Network analysis
    • Issue tracking
    • Access controls/permissions
    • Service Level Agreement (SLA) management

    PagerDuty Benefits

    There are many benefits to implementing PagerDuty. Some of the biggest advantages the solution offers include:

    • Ideal for developers: With the PagerDuty solution, developers can spend more time focused on code. The solution’s powerful automation and noise reduction capabilities minimize interruptions and mobilize the right team in seconds.
    • Security incident response: Because of its integration ecosystem, PagerDuty enables you to respond to threats faster, tighten up security vulnerabilities, and get better cross-team visibility.
    • Critical event management: The solution makes it possible for your organization to get your crisis management team up and running quickly, keep all your business leaders and stakeholders informed in critical moments, and limit any disruptions that could impact your reputation or core business.
    • Service ownership: PagerDuty’s service ownership allows you to give everyone more autonomy, boost accountability, and minimize the impact of issues by quickly pulling in the right responder every time.
    • CollabOps: With this solution, you can integrate with chat and video tools like Slack, Zoom, and Microsoft Teams. Doing so makes it easier to contain incidents quickly, avoid manual errors, and streamline work across DevOps, CSOps, BizOps, and ITOps organizations.

    Reviews from Real Users

    Below are some reviews and helpful feedback written by PeerSpot users currently using the PagerDuty solution.

    Brandon J., Director of engineering at a wellness & fitness company, says, "The SMS pages and the mobile application are pretty much the top two features."

    PeerSpot reviewer Pramodh M., DevSecOps Consultant at a tech services company, comments, “The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable. There is a flexible and easy way of integrating with monitoring tools. It allows us to configure the integration with APIs and plugins as well.”

    Syed Mohammad A., Vice President - Operations and Client Services at a financial services firm, mentions, "PagerDuty let us set up rosters based on our shifts. We could assign a hierarchy for how the calls should be escalated and the number of times the call will be transferred between people before it is answered. It makes it easy to access an agent via mobile phone."

    A Principal Architect at an energy/utilities company states, “The most important feature that is used is call scheduling. We are also able to actually call IT folks in the case of an emergency.”

    Offer
    Learn more about IBM Tivoli NetCool Impact
    Learn more about PagerDuty
    Sample Customers
    Claranet, Consolidated Communications, Telus, €sterreichische Bundesbahnen (€BB), Telekom Srbija, Bendigo Community Telco, Capgemini, Schweizerische Bundesbahnen (SBB)
    40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
    Top Industries
    VISITORS READING REVIEWS
    Computer Software Company24%
    Financial Services Firm22%
    Comms Service Provider9%
    Performing Arts6%
    REVIEWERS
    Financial Services Firm30%
    Comms Service Provider15%
    Printing Company10%
    Computer Software Company10%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Financial Services Firm14%
    Comms Service Provider7%
    Manufacturing Company5%
    Company Size
    VISITORS READING REVIEWS
    Small Business20%
    Midsize Enterprise5%
    Large Enterprise74%
    REVIEWERS
    Small Business31%
    Midsize Enterprise22%
    Large Enterprise47%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    Buyer's Guide
    Event Monitoring
    November 2022
    Find out what your peers are saying about Microsoft, BMC, ScienceLogic and others in Event Monitoring. Updated: November 2022.
    656,474 professionals have used our research since 2012.

    IBM Tivoli NetCool Impact is ranked 8th in Event Monitoring with 2 reviews while PagerDuty is ranked 1st in IT Alerting and Incident Management with 13 reviews. IBM Tivoli NetCool Impact is rated 7.6, while PagerDuty is rated 8.4. The top reviewer of IBM Tivoli NetCool Impact writes "Supports APA through ISPF and lets us easily integrate with other apps for ticketing purposes". On the other hand, the top reviewer of PagerDuty writes "Affordable, reliable, API driven, and literally peerless among its competition". IBM Tivoli NetCool Impact is most compared with IBM Tivoli NetCool OMNIbus, ScienceLogic and BigPanda, whereas PagerDuty is most compared with Opsgenie, ServiceNow, VictorOps, JIRA Service Management and Everbridge IT Alerting.

    We monitor all Event Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.