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IBM SevOne Network Performance Management (NPM) vs Quest InTrust [EOL] comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Oct 26, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM SevOne Network Performa...
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
54
Ranking in other categories
Network Monitoring Software (29th), Server Monitoring (16th), IT Infrastructure Monitoring (38th), Log Management (35th), Cloud Monitoring Software (29th)
Quest InTrust [EOL]
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

reviewer1543041 - PeerSpot reviewer
Network monitoring engineer at a tech vendor with 10,001+ employees
Provides consistent infrastructure monitoring with excellent usability and support
The primary use case of IBM SevOne Network Performance Management (NPM) is network monitoring. It helps to maintain the infrastructure's availability and ensure that alerts are generated when needed The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability,…
it_user700032 - PeerSpot reviewer
Cyber and Information Security Officer at a energy/utilities company
Technical support is knowledgeable and quick to respond
It is used for compliance Gathering information Scheduling It needs to have better reporting.  More than five years. We have not encountered any issues with stability. We have not encountered any issues with scalability. I would rate the technical support very well as they are…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Customer Service: Excellent, customer service is 10/10."
"SevOne's ability to report metrics on specific objects very quickly, whether it is a week, a month, or a year's worth of data points, has improved by leveraging short-term vs. long-term memory to provide necessary statistics so we can alleviate network impacts quickly."
"I don't think the product cost compares to the savings we get by detecting a problem and resolving a problem faster."
"Definitely go for it."
"SevOne provides support for all universal connectors. They internally work with other data sources to get features implemented. We have an SD-WAN implementation and use other app data to monitor performance. If you pull that data into one centralized location, that is very useful for management."
"SevOne provides us with continuous analytics of our network and that gives us an idea of the health of our network, where our weaknesses are, and what needs to be fixed."
"The out of the box reports and workflows are pretty good and they meet our requirements well."
"On any outage, SevOne is pretty quick to send an alert, and we've got an operations center that consumes the alert and sends it to the device owners so that they can minimize the time of impact of that alert."
"​I would rate the technical support very well as they are knowledgeable and quick to respond​."
"We have not encountered any issues with stability."
 

Cons

"In terms of having a complete view of our network performance, I would rate it a nine out of 10. The reason for not giving it a 10 is that there is no packet capture associated with SevOne, but we do have other tools in place to do that."
"Licensing costs can add up quickly, so know what you need to monitor and what you don’t."
"When I started using it, I tried adding one of the BroadWorks application servers into SevOne... it created thousands and thousands of objects from that one application server and we immediately ran out of license... It would help, when new objects are discovered, if there were a way to categorize those objects and to pick the part of the object you need..."
"Some similar solutions offer end-to-end visibility."
"The support is excellent, but the features are average."
"Continual UI improvements are needed to reduce number of clicks needed to produce a chart."
"If you want one tool for everything this should not be considered."
"I would like to see live maps as an added feature. Also, build modules on AI and EML to provide better data insights that would proactively tell us what we should be looking after."
"​It needs to have better reporting. ​"
"​It was very complex. There was poor native correlation. ​"
 

Pricing and Cost Advice

"Many tools price things based on the number of KPIs that you're collecting around a device. In many cases, there could be hundreds of metrics that you need to collect. SevOne provides device-level pricing. That gives us the flexibility to turn on, and expand on, the metrics that we're collecting around those devices, without taking a financial hit."
"Choose a SevOne partner who can provide SevOne as a service and can deliver professional services and maintenance."
"Have a bank of licenses, because it is about the number of objects (RAM, ports, CPU, etc.)."
"For the value that you get from SevOne, it's worth the price. There are a lot of cheaper alternatives on the market, and even free options. But they require more staff, more resources, and engineers with more advanced knowledge of monitoring. That's what makes SevOne worth the price."
"There are different options available for licensing, with the per-device option being more expensive but more flexible."
"Although I don't have exact details in terms of cost, my experience has been that SevOne is willing to make a deal with the customer."
"Prices per license are not huge, but they exist."
"It is inexpensive compared to other monitoring tools."
"Do a PoC. Make it detailed so it can help later."
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Top Industries

By visitors reading reviews
Manufacturing Company
12%
Financial Services Firm
12%
Construction Company
11%
Outsourcing Company
9%
Construction Company
15%
Financial Services Firm
11%
Energy/Utilities Company
9%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise6
Large Enterprise45
No data available
 

Questions from the Community

What needs improvement with SevOne Network Data Platform?
There is room for improvement in the integration with different vendors and the reporting capabilities. It would be beneficial to have out-of-the-box integration with third-party vendors and improv...
What is your primary use case for SevOne Network Data Platform?
The primary use case of IBM SevOne Network Performance Management (NPM) ( /products/ibm-sevone-network-performance-management-npm-reviews ) is network monitoring. It helps to maintain the infrastru...
What advice do you have for others considering SevOne Network Data Platform?
To compete with custom-built tools, IBM SevOne Network Performance Management (NPM) should accommodate the desired features and be timely in the delivery of feature updates. I would rate the overal...
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Also Known As

SevOne
No data available
 

Overview

 

Sample Customers

ATOS, Devereux, Spark New Zealand, Access4, Rogers Communication, Lumen (formerly known as CenturyLink)
Platinum Bank
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