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IBM SevOne Network Performance Management (NPM) vs Quest InTrust [EOL] comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 26, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM SevOne Network Performa...
Average Rating
8.4
Reviews Sentiment
7.2
Number of Reviews
54
Ranking in other categories
Network Monitoring Software (34th), Server Monitoring (17th), IT Infrastructure Monitoring (35th), Log Management (37th), Cloud Monitoring Software (27th)
Quest InTrust [EOL]
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
 

Featured Reviews

reviewer1543041 - PeerSpot reviewer
Network monitoring engineer at a tech vendor with 10,001+ employees
Provides consistent infrastructure monitoring with excellent usability and support
The primary use case of IBM SevOne Network Performance Management (NPM) is network monitoring. It helps to maintain the infrastructure's availability and ensure that alerts are generated when needed The most valuable features of IBM SevOne Network Performance Management (NPM) are its stability,…
it_user700032 - PeerSpot reviewer
Cyber and Information Security Officer at a energy/utilities company
Technical support is knowledgeable and quick to respond
It is used for compliance Gathering information Scheduling It needs to have better reporting.  More than five years. We have not encountered any issues with stability. We have not encountered any issues with scalability. I would rate the technical support very well as they are…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We've had great feedback from our customers about SevOne support. They're willing to set up a remote session upon request. You have to go through three tiers of support with most vendors, and they ask a lot of screening questions before they will do a remote session. You need to spend a lot of time before an engineer will host a remote session to look at your problematic system."
"It's given us the ability to create various real-time network performance reports and distribute them to any colleague who can access these reports immediately."
"SevOne’s data collection functionality is very good. From a collection point of view, we pull SNMP data, which is simple. It is easy to manipulate the pull in the estate. It is really simple compared to some of the other products that we have used. However, for deferred data, i.e., things that we import or don't pull directly, we tend to have a preplanned integration. So, its Universal Collector is really useful."
"It also gives us the closest thing to real-time insight into network performance that we have, with just a 10-second delay. It's very important for us to know the health of the infrastructure very quickly."
"The SMP and the xStats, which is for flat file integration, are both useful for integrating the various metrics that the device provides to monitor the performance of those systems."
"Customer Service: Fantastic – responsive."
"With this tool it is interesting to show the info to the client and explain where the traffic is."
"Flexible architecture: You can extend the system and its capacity by attaching another cluster pair."
"​I would rate the technical support very well as they are knowledgeable and quick to respond​."
"We have not encountered any issues with stability."
 

Cons

"Continual UI improvements are needed to reduce number of clicks needed to produce a chart."
"The user management features need to be improved. It would be nice if we had more granular control, or layers of control, out of the box."
"There are some tweaks and enhancements that I've already requested. One is to be able to make changes per device rather than as a global setting. That has to do with naming. It's minor."
"Features like SMS support and a faster way to create objects in calculation editor would be good."
"High-frequency polling is data-intensive because you're pulling more. If SevOne could figure out a way to manage the impact of high-frequency polling on the system, that would be very popular."
"The method of searching for SIP and the way to create the groups."
"But keep in mind that if you're using the the PLA version of SevOne, the hardware support runs out in five years, so if something were to happen to the hardware after this period, it would not be covered."
"Setup was very complex as there were issues with the device pipes. We needed a lot of intervention and technical assistance."
"​It needs to have better reporting. ​"
"​It was very complex. There was poor native correlation. ​"
 

Pricing and Cost Advice

"For the value that you get from SevOne, it's worth the price. There are a lot of cheaper alternatives on the market, and even free options. But they require more staff, more resources, and engineers with more advanced knowledge of monitoring. That's what makes SevOne worth the price."
"It is inexpensive compared to other monitoring tools."
"A blocking point is the high upfront cost because it is challenging to get it accepted and the purchase approved."
"Prices per license are not huge, but they exist."
"The pricing has not evolved with the market, which is one of the reasons we are moving to a new product."
"Have a bank of licenses, because it is about the number of objects (RAM, ports, CPU, etc.)."
"The tool is not expensive. We were able to negotiate with SevOne on pricing."
"Although I don't have exact details in terms of cost, my experience has been that SevOne is willing to make a deal with the customer."
"Do a PoC. Make it detailed so it can help later."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Construction Company
12%
Manufacturing Company
11%
Comms Service Provider
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise6
Large Enterprise45
No data available
 

Questions from the Community

What needs improvement with SevOne Network Data Platform?
There is room for improvement in the integration with different vendors and the reporting capabilities. It would be beneficial to have out-of-the-box integration with third-party vendors and improv...
What is your primary use case for SevOne Network Data Platform?
The primary use case of IBM SevOne Network Performance Management (NPM) ( /products/ibm-sevone-network-performance-management-npm-reviews ) is network monitoring. It helps to maintain the infrastru...
What advice do you have for others considering SevOne Network Data Platform?
To compete with custom-built tools, IBM SevOne Network Performance Management (NPM) should accommodate the desired features and be timely in the delivery of feature updates. I would rate the overal...
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Also Known As

SevOne
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Overview

 

Sample Customers

ATOS, Devereux, Spark New Zealand, Access4, Rogers Communication, Lumen (formerly known as CenturyLink)
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