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IBM Maximo vs Micro Focus Service Manager comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between IBM Maximo and Micro Focus Service Manager based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Asset Management solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed IBM Maximo vs. Micro Focus Service Manager report (Updated: August 2022).
633,572 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The most valuable feature is asset management maintenance as well as asset management overall.""We were doing all kinds of paperwork for every type of order and to maintain our assets but with the use of the IBM Maximo application, we can automate a lot of the processes.""The most valuable features of IBM Maximo are the overall power and interface, and there are a lot of different modules that we use that are helpful. Additionally, it's an integrated solution and it has a lot of capabilities.""The most valuable features are the ability to create work orders and preventative maintenance.""I have found Work Order management the most valuable feature. Additionally, it is a very robust and powerful solution.""There are not many enterprise asset management systems on the market and not many that have the categories that IBM Maximo has.""They have a real strength of tracking the asset itself along with the condition of the asset, the maintenance of the asset and who has access to the asset, etc.""IBM Maximo is the best software for assets management."

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"It's easy to scale.""The solution is simple to set up.""Service Manager does what it should, but it's quite outdated.""Micro Focus Service Manager is fine. It's a good solution for small accounts with minimal reporting. Micro Focus is a good option because you don't have to worry about the budget.""Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the type and item level. It also helps us in managing the workload better than what we had in Remedy, which is what we were using before 2013.""Sometimes, customization is simple. The version we are using now has a nice interface.""The solution will streamline productivity and also improve automation. That would bring efficiency as well the ability to handle a big number of enterprise-wide service needs. Productivity and collaborative capabilities are some of the key benefits."

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Cons
"Areas for improvement would be the user interface and support for Arabic. They could also be more customer-oriented.""There are always ways to improve and make things better.""IBM Maximo can improve the financial support and financial application, to make it more similar to an ERP as opposed to an EAM. Overall they can improve the financial processes.""IBM is a big company and they have a lot of products. Level One, the first level of tech support, is the one that is used to stop the tsunami. For everyone, it's always work to get past that.""The solution is not stable. We can have one day when it is stable and another day it is not. Sometimes it crashes or becomes very slow, and there are times we are not even able to download all the databases. Without the database, we cannot work on that application. These are the small glitches, and stability issues we are facing.""Initial setup is a longer process because Maximo is bigger and has more processes.""Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards.""This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."

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"The interface could be better.""Customization can be difficult at times because scripting is often required.""I don't see anything lacking.""We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and it does not work very well. I shouldn't have been paying technicians to cut and paste attachments from an email into the ticketing system. It should do that automatically. Other solutions are able to do that. This is something that needs to be improved. Test manager and knowledge management areas are probably amongst the worst parts of this solution. We try to use this solution for knowledge management, but it is not user-friendly. Therefore, it has limited ROI as you need to spend time to try and fully capitalize on the knowledge management system.""I think the best recommendation to Micro Focus would be to increase awareness and the marketing for this product.""Service Manager is at the end of its life. The architecture, performance, and look are all way behind.""Micro Focus Service Manager is not very great. It would be better if it had more features. When it comes to features, BMC tops the chart. When it comes to usage, people use BMC more."

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Pricing and Cost Advice
  • "I do not know about the price of the solution. However, this has been an expensive project overall."
  • "IBM Maximo offers a licensing application, and you have to comply with the license."
  • "IBM has changed the licensing policy. As I understand now, they are going from a complex way of licensing to a more simple way of licensing."
  • "The price of IBM Maximo could reduce, it is expensive."
  • More IBM Maximo Pricing and Cost Advice →

  • "I would say that identify your requirements and pay for the support to implement and test those requirements, and then hope that you did a good job because the cost of their service is fairly expensive."
  • "Micro Focus Service Manager is a little cheaper than other options. You have to pay a monthly subscription fee."
  • "The license is not cheap."
  • More Micro Focus Service Manager Pricing and Cost Advice →

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    633,572 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:We are very thankful to have IBM integrated with our own Legacy cloud-based system
    Top Answer:IBM Maximo is similar to an ARP. Because it's so massive, you can easily get lost using the application. You need to focus on training the partners and channeling the structure in order to enhance the… more »
    Top Answer:We developed our own manufacturing distribution system and management system. We also have experience with AI and machine learning. So, you can imagine, as a company with a manufacturing distribution… more »
    Top Answer:Incident management is the most valuable because we're using it to manage tickets for an accounting system. With the reports that are available, it allows us to track and identify trends at the… more »
    Top Answer:We aren't able to take emails that come in and turn them into tickets, especially when it comes to attachments. When an email has an attachment, like a screenshot, it is a very cumbersome process, and… more »
    Top Answer:We predominantly use it for incident management, change management, and knowledge management.
    Ranking
    Views
    4,830
    Comparisons
    3,361
    Reviews
    8
    Average Words per Review
    617
    Rating
    8.5
    Views
    2,040
    Comparisons
    1,438
    Reviews
    6
    Average Words per Review
    436
    Rating
    6.8
    Comparisons
    Also Known As
    Maximo
    HPE ITSM, HPE Service Manager
    Learn More
    Overview
    Organizations of all sizes reduce equipment downtime, closely control and track maintenance expenses, cut spare parts inventories.

    Service Manager on SaaS provides you with a cloud-based, industry leading IT Service Management solution.

    Offer
    Learn more about IBM Maximo
    Learn more about Micro Focus Service Manager
    Sample Customers
    Royal Boskalis Westminster N.V., DTE Energy, Swedish Match, Projetech, Fingrid, East Coast
    resultspositive, Globicon
    Top Industries
    REVIEWERS
    Comms Service Provider25%
    Energy/Utilities Company17%
    Government17%
    Manufacturing Company8%
    VISITORS READING REVIEWS
    Computer Software Company17%
    Comms Service Provider13%
    Energy/Utilities Company9%
    Government9%
    REVIEWERS
    Financial Services Firm32%
    Comms Service Provider14%
    Aerospace/Defense Firm11%
    Healthcare Company7%
    VISITORS READING REVIEWS
    Computer Software Company21%
    Comms Service Provider13%
    Government9%
    Financial Services Firm8%
    Company Size
    REVIEWERS
    Small Business48%
    Midsize Enterprise10%
    Large Enterprise43%
    VISITORS READING REVIEWS
    Small Business18%
    Midsize Enterprise15%
    Large Enterprise67%
    REVIEWERS
    Small Business18%
    Midsize Enterprise8%
    Large Enterprise74%
    VISITORS READING REVIEWS
    Small Business19%
    Midsize Enterprise15%
    Large Enterprise66%
    Buyer's Guide
    IBM Maximo vs. IFS Applications
    August 2022
    Find out what your peers are saying about IBM Maximo vs. IFS Applications and other solutions. Updated: August 2022.
    633,572 professionals have used our research since 2012.

    IBM Maximo is ranked 1st in Enterprise Asset Management with 8 reviews while Micro Focus Service Manager is ranked 13th in IT Service Management (ITSM) with 7 reviews. IBM Maximo is rated 8.6, while Micro Focus Service Manager is rated 6.8. The top reviewer of IBM Maximo writes "A rare enterprise asset management system with good ROI and helpful technical support". On the other hand, the top reviewer of Micro Focus Service Manager writes "Streamlines productivity and is able to handle a big number of enterprise-wide service needs". IBM Maximo is most compared with ServiceNow, JIRA Service Management, IFS Applications, ABB Ability Asset Suite EAM and Mainsaver CMMS, whereas Micro Focus Service Manager is most compared with ServiceNow, JIRA Service Management, ManageEngine ServiceDesk Plus, BMC Helix ITSM and TOPdesk.

    We monitor all Enterprise Asset Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.