"The most valuable feature is the ability to correct maintenance."
"We were able to scale perfectly."
"IBM Maximo is the best software for assets management."
"The Preventive Maintenance feature, especially in its inspection routines and KPI abilities, is valuable."
"The most powerful features are the database and integration with CMDB."
"The incident management feature is good because it allows you to keep track of and classify issues."
"Provides great flexibility."
"The ability to configure and integrate it with other solutions for ERP."
"It helps to register things, to see the changing parts, and to correlate incidents."
"It gives us better understanding and control of service management."
"The solution will streamline productivity and also improve automation. That would bring efficiency as well the ability to handle a big number of enterprise-wide service needs. Productivity and collaborative capabilities are some of the key benefits."
"We can have all our requests and incidents registered in one system."
"It's pretty well-structured in modules."
"Sometimes, customization is simple. The version we are using now has a nice interface."
"The initial setup is easy."
"Service Manager does what it should, but it's quite outdated."
"It needs full-service visibility. There are a lot of things that are hard for users to find out. For example, the Service Catalog is not too friendly. You really have to know what you're looking for."
"Initial setup is a longer process because Maximo is bigger and has more processes."
"Areas for improvement include: an enhanced Service Catalog on Mobile; Agent intelligence; better dashboards for KPIs."
"It was very slow due to the lagging issues. So that was kind of frustrating, considering how slow it was while functioning."
"Could use some alignment regarding some standards and the tracking of the IT assets. Even though they have all of the information (i.e. where are the assets, who owns the asset, etc.), they were not mapping it to different cyber standards."
"The mobile solution has a lot of room for improvement, especially in geopositioning capabilities, tracking capabilities, and configuration capabilities, in order to let the tech operate online and offline."
"There are always ways to improve and make things better."
"This solution could improve by integrating or embedding finances, charts of accounts, and invoicing."
"It, still, has a bit of more of improvement possibilities in the codeless part. But, I can see that they are working on it, so that's quite good as well."
"Their end-user interface and technical support features could be improved."
"I think the best recommendation to Micro Focus would be to increase awareness and the marketing for this product."
"Pure cloud-based native functionality is lacking."
"Customization can be difficult at times because scripting is often required."
"It needs good integration with the configuration database, that's lacking at the moment, It's not that good."
"The greatest issue for us is to understand the roadmap. We want to know whether we should upgrade now or should we wait three months."
"I think one area which is the most painful from my point of view is if you need to integrate a lot of the tools, and being able to make that a lot more seamless."
IBM Maximo is ranked 1st in Enterprise Asset Management with 23 reviews while OpenText Service Manager is ranked 12th in IT Service Management (ITSM) with 48 reviews. IBM Maximo is rated 8.0, while OpenText Service Manager is rated 7.2. The top reviewer of IBM Maximo writes "Work order management and scalability enables the businesses' needs to be met". On the other hand, the top reviewer of OpenText Service Manager writes "Excellent pricing with great change management and service management capabilities". IBM Maximo is most compared with ServiceNow, NetSuite ERP, JIRA Service Management, ABB Ability Asset Suite EAM and IFS Cloud Platform, whereas OpenText Service Manager is most compared with ServiceNow, JIRA Service Management, BMC Helix ITSM and OpenText Service Management Automation X (SMAX).
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