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IBM Instana Observability vs ITRS Geneos comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 16, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Instana Observability
Ranking in Application Performance Monitoring (APM) and Observability
25th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
10
Ranking in other categories
AI Observability (7th)
ITRS Geneos
Ranking in Application Performance Monitoring (APM) and Observability
33rd
Average Rating
8.2
Reviews Sentiment
7.1
Number of Reviews
57
Ranking in other categories
Network Monitoring Software (68th), IT Infrastructure Monitoring (45th)
 

Mindshare comparison

As of January 2026, in the Application Performance Monitoring (APM) and Observability category, the mindshare of IBM Instana Observability is 0.9%, up from 0.3% compared to the previous year. The mindshare of ITRS Geneos is 1.1%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability Market Share Distribution
ProductMarket Share (%)
IBM Instana Observability0.9%
ITRS Geneos1.1%
Other98.0%
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

FranciscoGálvez - PeerSpot reviewer
Technical Manager at a consultancy with 1-10 employees
Observability has improved collaboration and predicts failures across distributed services
From my perspective, IBM Instana Observability is quite technical. Compared to some competitors, it offers an abundance of information about system performance but lacks planning or capacity planning information. You do not receive reports with recommendations; instead, it provides only the technical layer. Other companies, like Compuware, give more functional information about your environment, while IBM Instana Observability provides only limited functional insights. This means you often must interpret the data independently. Unlike other tools that can offer recommendations to save resources or costs, IBM Instana Observability does not provide that functionality. On the bright side, it is much more affordable than some other options, but it isn't complete. If you want full functionality with IBM Instana Observability, you also need to acquire other products for additional insights in monitoring areas, such as networking monitoring tools or similar products. For instance, we often recommend Turbonomic, which provides complementary insights. One potential feature that could improve IBM Instana Observability is the ability to translate KPIs into monetary terms. It would be interesting to have a product that integrates IBM Instana Observability with Turbonomic, as Turbonomic can utilize data from IBM Instana Observability to inform you about unnecessary spending and suggest whether you can consolidate servers or optimize containers for quicker response times. Implementing some level of simulation or capacity planning would greatly enhance the current capabilities of IBM Instana Observability.
Durai CT - PeerSpot reviewer
Head FM Monitoring at a financial services firm with 10,001+ employees
A stable, scalable, and flexible monitoring tool
Real-time data is one of the unique features that ITRS Geneos offers. For example, if there is an impact on a particular server and a particular application, I want to see what the impact is or what the CPU or hardware usage information is, as well as the service in the same application. I can see the real-time data and the impact by accessing ITRS Geneos and looking at the tree. I don't want a tool that tells me when something is broken. I want the tool to tell me when something is going to break. That is the difference between ITRS Geneos and other tools. I want proactive monitoring, not reactive. I don't need to be notified after the fact that something has broken. If something is broken, I get a notification by email, and some of my customers are going to call me. ITRS Geneos provides proactive monitoring. The great advantage of this tool is real-time monitoring. ITRS Geneos not only alerts us but also gives us a real-time view of the data. This is the tool's first great advantage. It is also lightweight and flexible and can adapt to monitor even low-latency systems, which is the tool's second advantage. Another great feature of this tool is its good presentation layer, which allows us to build custom dashboards to present to business stakeholders. This gives them a high-level status of what is being monitored. If we compare ITRS Geneos to other tools, we will find that each one specializes in a specific area, but the ITRS Geneos tool is more comprehensive. This is its great advantage.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of the solution is performance."
"The solution has a one-second resolution, giving you the status of your application within one second."
"IBM Instana Observability has had a very positive impact on my organization because it shortens the time required to find the root cause when we have a problem."
"IBM Instana Observability has positively impacted our organization by decreasing our 500 errors, our errors in general have decreased, our response time has decreased, and so on."
"The most valuable features of IBM Instana are its quick data collection and analytics after installing the agent."
"If we are using IBM Instana Observability, we can save money because first, the pricing is very affordable."
"IBM Instana Observability has impacted my organization positively in that it has helped me find out what the issue is in real-time because of its one-second granularity and its ability to identify issues as quickly as possible."
"IBM Instana Observability has positively impacted my organization by making it easy to observe the entire infrastructure under one platform, which was the biggest advantage of onboarding onto IBM Instana Observability."
"The clean and colorful UI and easy to use options like snooze and active times."
"I always appreciate Geneos's stability and ease of use."
"The great advantage of this tool is real-time monitoring."
"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."
"It's also easy to implement. The implementation of Geneos is very easy and interesting. It's not complicated. It's very quick to implement. The installation is very easy. There are many topics about ITRS Geneos that explain more about the features of the function of Geneos."
"The NetProbe carries over 100 samplers which are capable of monitoring hardware, OS, and the application layer."
"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."
"In my experience, being able to monitor our databases is a valuable feature as we can create our own queries and aren't reliant on the in-built ones."
 

Cons

"The product's initial setup phase is not very easy."
"The pricing for IBM Instana Observability is something I would address in terms of needed improvements because it is expensive."
"One main issue I found with IBM Instana Observability was the customer support, which was very poor when we needed some features to be enabled or integrated into IBM Instana Observability sensors."
"From my perspective, IBM Instana Observability is quite technical; compared to some competitors, it offers an abundance of information about system performance but lacks planning or capacity planning information."
"IBM Instana Observability can be improved by providing access to the materials."
"IBM Instana Observability can be improved by simplifying the installation process, reducing the number of manual steps and dependencies, especially for hybrid, on-premise environments."
"One area that requires improvement is related to the automation part, specifically automated actions like sending SMS."
"The interface of IBM Instana Observability is really slow, especially when there is a lot of data and when there are a lot of traces."
"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."
"I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself."
"One thing that could be improved in terms of rapid scaling would be more ability to clone aspects of an implementation. It seems like there are opportunities in this area, where we have repetitive tasks to do when it comes to implementing things on new servers or on new gateways. It would be great if there was an easy way to clone something that had already been done."
"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."
"t needs to have better middleware integration for things such as application and Microsft SQL servers."
"At the moment Geneos is excellent and handling real time monitoring, however not great at doing historical reporting."
"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."
"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."
 

Pricing and Cost Advice

"The tool's cost is normal as per the market. The tool is not expensive."
"The solution's pricing is reasonable compared to that of its competitors like Dynatrace."
"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."
"You will get the best price if you get a single global deal."
"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."
"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."
"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."
"The organization is not just purchasing a license for the product, but also managing services and professional services from ITRS. Another factor is if the implementation is going to be in production, non-production, or both."
"I can say it's not that cheap because the licensing is a little bit costly"
"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."
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Top Industries

By visitors reading reviews
Financial Services Firm
12%
Manufacturing Company
8%
Outsourcing Company
8%
Computer Software Company
7%
Financial Services Firm
70%
Computer Software Company
5%
Construction Company
3%
Outsourcing Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business6
Large Enterprise5
By reviewers
Company SizeCount
Small Business6
Midsize Enterprise12
Large Enterprise39
 

Questions from the Community

What is your experience regarding pricing and costs for IBM Instana Observability?
I would evaluate the implementation process of IBM Instana Observability as not complex at all because you pay the license, and IBM takes care of everything. The only problem we occasionally face, ...
What needs improvement with IBM Instana Observability?
From my perspective, IBM Instana Observability is quite technical. Compared to some competitors, it offers an abundance of information about system performance but lacks planning or capacity planni...
What is your primary use case for IBM Instana Observability?
I usually recommend IBM Instana Observability for companies in the academic environment, as I have been working in a consultancy company for the last three years, where one of our customers built t...
What is your experience regarding pricing and costs for ITRS Geneos?
The pricing is high. Licensing fees might be around 500$ per server monthly.
What needs improvement with ITRS Geneos?
ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...
What is your primary use case for ITRS Geneos?
ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...
 

Also Known As

No data available
Geneos
 

Overview

 

Sample Customers

Information Not Available
ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.
Find out what your peers are saying about IBM Instana Observability vs. ITRS Geneos and other solutions. Updated: December 2025.
881,114 professionals have used our research since 2012.