IBM ECM vs IBM FileNet vs OpenText Content Management comparison

IBM ECM and IBM FileNet are both solutions in the Enterprise Content Management category. IBM ECM is ranked #12 with an average rating of 8.0, while IBM FileNet is ranked #4 with an average rating of 8.0. IBM ECM holds a 2.4% mindshare in ECM, compared to IBM FileNet’s 8.4% mindshare. Additionally, 94% of IBM ECM users are willing to recommend the solution, compared to 91% of IBM FileNet users who would recommend it.

IBM ECM

Read 17 IBM ECM reviews

743 Views
713 Comparison Views

94% willing to recommend

IBM FileNet

Read 102 IBM FileNet reviews

3,699 Views
3,366 Comparison Views

91% willing to recommend

OpenText Content Management

Read 22 OpenText Content Management reviews

3,437 Views
3,025 Comparison Views

96% willing to recommend

IBM ECM

IBM FileNet

OpenText Content Management

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Executive Summary

We performed a comparison between IBM ECM, IBM FileNet, and OpenText Content Management based on real PeerSpot user reviews.

Find out what your peers are saying about Microsoft, OpenText, IBM and others in Enterprise Content Management.

To learn more, read our detailed Enterprise Content Management Report (Updated: August 2025).

Buyer's Guide

Enterprise Content Management

August 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of September 2025, in the Enterprise Content Management category, the mindshare of IBM ECM is 2.4%, up from 2.3% compared to the previous year. The mindshare of IBM FileNet is 8.4%, down from 10.5% compared to the previous year. The mindshare of OpenText Content Management is 10.1%, down from 10.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Enterprise Content Management Market Share Distribution
Product	Market Share (%)
OpenText Content Management	10.1%
IBM FileNet	8.4%
IBM ECM	2.4%
Other	79.1%

Enterprise Content Management

Featured Reviews

Thinh Tran

BPM Consultant at TECHCOMBANK

Has supported enterprise document storage but lacks cloud readiness and AI capabilities

The new version of IBM ECM is at the end of support, and we need to migrate to a new version to get open support. We need AI capabilities from IBM ECM for additional functionalities in the next release. Specifically, AI is needed for finding documents. The trend is moving toward AI, and for managing many documents effectively, we need AI capabilities. Currently, IBM ECM only handles physical files, not unstructured files. IBM needs to work alongside customers and share best practices for IBM ECM. Reading the IBM Redbook alone is not sufficient for the knowledge we need to build the best architecture for my company. IBM ECM needs to improve the cloud version, such as compatibility with Amazon Cloud, not only IBM Cloud, to make their product more competitive.

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Emad Rizki

System integrator at Indépendant

Facilitates seamless integration for large enterprises with strong deployment capabilities

FileNet was scalable and could be implemented into big multinational organizations. However, it has become very expensive recently. Compared to low-code solutions such as Appian and outsystems, FileNet has gaps, mainly because it requires coding, which is not preferred by clients due to pricing concerns in Pakistan. We transitioned clients to cloud solutions, although FileNet has been strongly integrated with on-prem deployments.

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Jaideep MS

Practice Director at a outsourcing company with 51-200 employees

Enables effective document control yet requires better affordability and clarity

I use extended ECM for procurement, sales, engineering documents, and sometimes invoices and accounts payable or receivable The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace. The seamless…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The tool is a very stable solution with high availability and no information leakage. It has built-in API integration on-site. You can integrate with other components and applications like SAP, Microsoft, Oracle, etc."

"The vertical scalability, as we can use it across some of our applications."

"The content management is all about you as you can make the same content for minimal purpose solutions applications."

"I am going to continue using it because it is a good product for enterprise document management."

"The scalability is a valuable feature, that we're able to display our documents to so many people."

"We have made our service routes more efficient, as far as moving work through the system and being able to react to customer situations and needs better by improving things, such as, address and beneficiary changes. I know that we have definitely made improvements in the process."

"Provides records management functions."

"There is a high degree of usability with this solution. It is highly compatible with our clients' and customers' work environments, making it easy to deploy and implement."

"Streamlined our business processes."

"The standout feature for us is undoubtedly the Google-like search functionality, which allows us to search for documents within the system effortlessly. Instead of just querying the document database, this feature retrieves all relevant documents, akin to searching on the internet. It is very easy to use."

"The API's extensibility and new user interface are its most valuable features."

"The most valuable feature for me is the possibility to share and to collaborate, the possibility to connect FileNet with many other IBM products as well. It helps avoid the possibility of creating "island applications." We have an ecosystem where everything can be interconnected."

"If we run into problems, which is inevitable (and we run into problems all the time), we get quick responses and good solutions back from the technical support."

More IBM FileNet pros

"The engineering document management system is one of the most valuable features."

"OpenText Content Management has a feature that is unique in the market, which is the deep integration with leading applications, allowing reflection of the connections between different processes and objects in applications such as SAP, SuccessFactors, or Salesforce, visible inside the document management application."

"Simplicity to roll out, features available, customization options."

"We also have a module on top of the Content Server called WebReports that has been one of the things that helped us facilitate the workflow and give managers good reporting and visibility into where everything is. Being able to use that on top of the Content Server was a big help."

"The version controls and the business workspace part integrate well with SAP and OpenText, providing granular level control over who accesses the workspace."

"We can configure the solution with any industry's products per customer requirements."

"The solution's automatic document numbering, state management, and process flow are very useful features to go through the full cycle of the document."

"The tool's most valuable features are document storage, security, and compliance."

Cons

"The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNow, need only 20 days."

"I would like to see seamless application integration."

"Currently, IBM ECM only handles physical files, not unstructured files."

"I would recommend not going with ECM 8 and going with FileNet instead. It seems like that is the future of the lower-volume repository. It seems like they are moving away from ECM 8.5 so I think we're going to have some challenges coming up, getting off of that technology."

"I think it's already getting away from Java applets. A lot of our users struggle with keeping up to date with Java versioning, so a lot of the functions they're doing, like printing, emailing, and even some of the viewing, they're struggling with."

"It is stable as long as you create the right environment. We have had issues at times, but just because of configuration issues."

"It could be simpler to use, considering multiple use cases."

"The only downside is that it takes a dedicated staff to maintain it and the learning curve is pretty steep."

"Sometimes, there can be issues with the database connections. FileNet has too many outages because things are broken in the database."

"A little better control into the ACLs of FileNet and databases."

"I would like to see it able to capture NLP in an advanced search. It would also be good if it could capture images and segregate them in categories within a span of seconds."

"It would be nice to have additional integration features, which could be integration with IoOT-based products and solutions that also have automation requirements on the IOT side. Anything can be integrated from a Gateway or API perspective would be a plus."

"The application's processing engineer needs to be more advanced."

More IBM FileNet cons

"We had some issues with scalability in the production. So, I would rate it a five out of ten."

"When it comes to addressing complex use cases, three or four years ago, we ended up purchasing an additional OpenText product called AppWorks because we started to run into some limitations with the workflow that can be done in Extended ECM. It was a little limiting, so we ended up getting another product."

"A few years ago, it would have rated as a ten, but there was a shift to a new support platform that led to significant issues."

"The solution should work better with partners and be more developer-friendly."

"The annotation tool needs improvement. In other tools, such as Hyland OnBase, you can easily do annotation. You can easily merge documents. You can easily compare documents, whereas with OpenText, it seems to be a challenge."

"The solution needs to improve the user interface."

"We are looking for new, advanced UI features. Currently, the UI does not look great."

"There are no additional features that I would like to see. I am pretty happy with it, but their support could be a bit better."

Pricing and Cost Advice

"Reach out to local IBM partners."

"We use extraction. Therefore, we can see 80 to 85 percent accuracy on data extraction. This reduces the manual indexing part, which is definitely a gain on performance efficiency."

"It is still a leading ECM solution provider, however the cost to implement and maintain are higher than other solutions."

"My customers have seen ROI. There have been productivity gains, time savings gains, and things that they have been doing much more efficiently in a more modern way than they were before."

"When it comes to pricing, IBM needs to make an effort to improve the cost. That's the main issue regarding use of FinalNet in Columbia."

"IBM FileNet is an expensive solution."

"The tool is expensive, and I rate its pricing a ten out of ten."

"There are lots of components to the product. Make sure before you invest that you know which components you need."

"For small scale industries, they allow different options. They can do open source. It is the complexity of the data security that they should think about before they choose."

More IBM FileNet pricing and cost advice

"Both Open Text ECM and IBM File share are expensive."

"OpenText Extended ECM is an expensive solution."

"The pricing is costly. It's costly to integrate with Office 365 and to go back and forth with the sales team."

"OpenText Extended ECM's pricing and licensing are aggressive and confusing for the end customer."

"It is a little more expensive than our previous solution, but because of the fact that it has become a rallying point for different groups to come under, it might end up paying off better in the long run by not having seven siloed solutions. Even though this one solution is a little pricey, it might eliminate other ones."

"The product is pricey."

"The tool's pricing is confusing to the end customer."

"The solution is expensive."

More OpenText Content Management pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

33%

Government

10%

Computer Software Company

Outsourcing Company

Financial Services Firm

21%

Computer Software Company

10%

Government

Insurance Company

Government

14%

Computer Software Company

Manufacturing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	1
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	31
Midsize Enterprise	12
Large Enterprise	73

By reviewers
Company Size	Count
Small Business	13
Midsize Enterprise	4
Large Enterprise	11

Questions from the Community

What do you like most about IBM ECM?

The tool is a very stable solution with high availability and no information leakage. It has built-in API integration...

See all answers

What is your experience regarding pricing and costs for IBM ECM?

The product is expensive and has a perpetual license.

See all answers

What needs improvement with IBM ECM?

The development platform is not local. For example, you need 100 days in IBM, whereas other platforms, like ServiceNo...

See all answers

What do you like most about IBM FileNet?

The product is robust and can process a lot of documents for enterprise content management.

See all answers

What is your experience regarding pricing and costs for IBM FileNet?

From the company's perspective, the licensing cost for IBM FileNet is still affordable. Though the license cost is so...

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What needs improvement with IBM FileNet?

The API provided by IBM FileNet is a very out-of-date implementation. From the beginning, we cannot use a REST API; w...

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What do you like most about OpenText Content Suite Platform?

We also have a module on top of the Content Server called WebReports that has been one of the things that helped us f...

See all answers

What is your experience regarding pricing and costs for OpenText Content Suite Platform?

The cost is a significant factor that may deter medium-sized businesses from using OpenText extended ECM.

See all answers

What needs improvement with OpenText Content Suite Platform?

The cost of the product could be improved. Currently, there are certain snags in document viewing, and communication ...

See all answers

Comparisons

Alfresco vs IBM ECM

Compared 18% of the time

Nuxeo vs IBM ECM

Compared 15% of the time

OpenText Content Manager vs IBM ECM

Compared 9% of the time

SAP Extended Enterprise Content Management vs IBM ECM

Compared 9% of the time

Hyland OnBase vs IBM ECM

Compared 7% of the time

More IBM ECM Competitors

SharePoint vs IBM FileNet

Compared 17% of the time

OpenText Documentum Content Management vs IBM FileNet

Compared 11% of the time

Alfresco vs IBM FileNet

Compared 10% of the time

Hyland OnBase vs IBM FileNet

Compared 9% of the time

Nuxeo vs IBM FileNet

Compared 4% of the time

More IBM FileNet Competitors

SharePoint vs OpenText Content Management

Compared 16% of the time

OpenText Documentum Content Management vs OpenText Content Management

Compared 13% of the time

Alfresco vs OpenText Content Management

Compared 9% of the time

Hyland OnBase vs OpenText Content Management

Compared 8% of the time

More OpenText Content Management Competitors

Product Reports

Buyer's Guide

IBM ECM

September 2025

Download IBM ECM product report

Buyer's Guide

IBM FileNet

September 2025

Download IBM FileNet product report

Buyer's Guide

OpenText Content Management

August 2025

Download OpenText Content Management product report

Also Known As

No data available

OpenText Content Suite Platform, OpenText Core Share

Overview

IBM Content Foundation on Cloud

IBM Content Foundation on Cloud allows organizations to deliver extensive enterprise content management capabilities to their users very quickly. IBM Content Foundation is powered by the FileNet content and process platform and IBM Content Navigator user experience. This cloud offering can be leveraged for a variety of use cases including collaborative document management, imaging solutions, social content management, archiving, and more. It also offers a platform for developing Enterprise Content Management (ECM) solutions in the cloud.

IBM Case Manager on Cloud

IBM Case Manager on Cloud is a solution platform that engages people with business content, provides contextual insight through real-time analytics, and enhances teamwork through collaboration tools and flexible workflow. Enables Business and IT to work together to create solutions across the enterprise that enables an organization to make smarter decisions for better business outcomes, while balancing the need for security and compliance in a world of heightened risk.

IBM

IBM FileNet is a leading IBM enterprise content management product family. IBM FileNet is one of the ECM solutions that can change the way a company does business by enabling users to capture, activate, socialize, analyze, and govern content throughout its lifecycle.

There are many IBM FileNet products available, all of which are integrated and based on the FileNet P8 Platform.

IBM

OpenText Content Management offers seamless document storage and advanced search features. Ideal for organizations needing integration with SAP and other applications, it enhances workflows while ensuring security and compliance across multiple platforms.

OpenText Content Management stands out with its advanced integration capabilities, allowing seamless connectivity with SAP and other applications. Its enhanced security and permission systems safeguard information, vital for industries like banking, utilities, and oil & gas. Metadata categorization and customizable workflows aid in managing complex document lifecycles. Although improvements in visibility and integration with external tools are needed, the platform provides powerful collaboration tools, enhancing productivity. Users leverage document retention and WebReports features to ensure compliance. Challenges with support, performance during peak times, and architecture complexity are noted. Automation features and analytics require enhancement, alongside more user-friendly SmartUI and record management functionalities.

What key features define OpenText Content Management?

Powerful Search Functionality: Delivers rapid, accurate search results across content repositories.
Extensive Integration: Seamlessly integrates with SAP and other applications for enhanced workflow management.
Enhanced Security Systems: Advanced security measures and permission systems protect sensitive data.
Metadata for Document Categorization: Organizes documents efficiently with metadata tagging.
Customizable Workflows: Adaptable workflow options cater to diverse organizational needs.
Collaboration Tools: Boosts team productivity through efficient document management and tagging capabilities.
WebReports and Retention: Offers robust reporting and records retention to maintain compliance.

What benefits and ROI can users expect?

Improved Productivity: Streamlined collaboration tools enhance team efficiency.
Regulatory Compliance: Comprehensive retention management ensures adherence to policies.
Enhanced Security: Advanced protective measures secure critical information.
Seamless Integration: Consolidates data flow and operational processes.
Efficient Document Management: Lifecycle management improves organization and retrieval time.

OpenText Content Management is widely utilized in sectors such as banking, utilities, and oil & gas. It is implemented to manage software development projects, engineering documents, and workflow automation. Organizations leverage OpenText Extended ECM for document lifecycle management, post-project archiving, and records retention. Integration with platforms like ServiceNow allows efficient handling of document management across global operations, supporting information governance, tax return compilation, and capital projects.

OpenText

Sample Customers

KeyBank, Standard Chartered Bank, Union Bank, Sistema Tecnol‹gico de Monterrey, Illinois Department of Human Services, UnitedHealth Group

Suncorp Group Limited, St. Vincent Health, Citigroup, SRCSD, and UK Dept for Work and Pensions.

ATCO Australia, MSIG Asia, Orica, Salt River Project

Buyer's Guide

Enterprise Content Management

August 2025

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