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IBM Case Foundation vs Newgen OmniFlow comparison

IBM and Newgen are both solutions in the Business Process Management (BPM) category. IBM is ranked #32 with an average rating of 8.0, while Newgen is ranked #35. IBM holds a 0.4% mindshare in BPM, compared to Newgen’s 0.7% mindshare. Additionally, 86% of IBM users are willing to recommend the solution, compared to 100% of Newgen users who would recommend it.
IBM Case Foundation
Read 13 IBM Case Foundation reviews
  • 298 Views
  • 204 Comparison Views
86% willing to recommend
Newgen OmniFlow
Read 8 Newgen OmniFlow reviews
  • 815 Views
  • 493 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

IBM Case Foundation and Newgen OmniFlow compete in enterprise content management. While IBM Case Foundation excels in integration and scalability, Newgen OmniFlow outshines with modern automation features.

Features: IBM Case Foundation is known for strong integration capabilities, scalability, and extensive process management features tailored for complex enterprises. Newgen OmniFlow features adaptable process automation, sophisticated analytics, and a modern user interface, offering an agile and flexible solution.

Room for Improvement: IBM could enhance its user interface and streamline deployment processes to improve speed and flexibility. It may also benefit from advanced automation to match market trends. Newgen OmniFlow could improve integration with legacy systems, enhance on-premise solutions, and bolster customizability for larger enterprises.

Ease of Deployment and Customer Service: IBM Case Foundation provides an on-premise deployment model with thorough installation support, ensuring reliability but requiring more time. Newgen OmniFlow offers quicker cloud-based deployment and adaptable solutions with responsive customer service that aids in faster implementation.

Pricing and ROI: IBM Case Foundation's setup is generally costlier due to its robust framework, offering substantial long-term ROI for businesses with complex needs. Newgen OmniFlow offers a more cost-effective initial setup, aligning with its cloud model and offering competitive ROI through efficiency and automation gains.

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To learn more, read our detailed IBM Case Foundation vs. Newgen OmniFlow Report (Updated: April 2025).
Buyer's Guide
IBM Case Foundation vs. Newgen OmniFlow
April 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Case Foundation
Ranking in Business Process Management (BPM)
32nd
Average Rating
7.8
Reviews Sentiment
6.5
Number of Reviews
13
Ranking in other categories
No ranking in other categories
Newgen OmniFlow
Ranking in Business Process Management (BPM)
35th
Average Rating
7.8
Reviews Sentiment
6.8
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of May 2025, in the Business Process Management (BPM) category, the mindshare of IBM Case Foundation is 0.4%, up from 0.3% compared to the previous year. The mindshare of Newgen OmniFlow is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Nouman Nawaz - PeerSpot reviewer
Mature product in terms of security and stable product
The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.
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JJ
Flexible in terms of how the UI assists users working in a variety of roles
Our initial setup was complex because we are guaranteed to have approximately two thousand concurrent users. We began first with a couple of servers, then after a couple of years, as we saw that the usage was going up, we grew both horizontally and vertically. We have a pretty big team here, with fifteen huge processes. I would say that from a development perspective, building one complex process will take a couple of developers, and an additional person is required to exclusively handle the support. There are many factors to it. In our organization, we need 24/7 support because we have trade finances that work in the middle of the night. We require additional support to accommodate people working in shifts. If change requests come in then one developer may be able to handle three processes. In the case of a new requirement, there is normally one developer who works with the team leader that is monitoring the entire setup.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Case Foundation provides a strong security boost."
"It is easy to set up workflows that notify the user depending on certain events."
"It provides us the capability of producing b​​usiness processes for documents that are launched immediately when a document comes into the repository."
"The most valuable feature is its stability, which is why we are using it."
"It's very easy."
"The client and the IBM content navigation are the solution's most valuable features."
"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."
"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."
More IBM Case Foundation pros
"The UI is easy. It's not very code based, so you can make certain changes on your end."
"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."
"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."
"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."
"The most valuable feature is the flexibility in using it."
"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."
"The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems."
"They are a good team that is proactive, and they are trying to accommodate all of our requirements."
 

Cons

"There are some features that could be enhanced like the document viewer"
"The solution can be quite expensive."
"The limitation is only for customization because IBM doesn't support it."
"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."
"There is a need for more open and flexible integration capabilities, allowing seamless collaboration with a broader spectrum of business process management solutions, beyond the confines of IBM's document management offerings."
"The cloud version could use more stability."
"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."
"The service as it currently stands is out-of-date and lacks flexibility."
More IBM Case Foundation cons
"In terms of stability, like every product it has its issues."
"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."
"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."
"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."
"Improvement is needed in supporting the partner ecosystem."
"I would like to see more automated analytics built into the solution."
"The development teams should be more agile and they need to have more team members."
"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."
 

Pricing and Cost Advice

"This is not an expensive solution and we are using the standard license."
"The price falls in the middle range—not overly expensive but not extremely affordable either."
"Pricing is in the mid-range, it is not cheap, but it's not expensive."
"IBM Case Foundation is a little expensive."
"Overall, this solution is very cost effective when compared to other solutions in the market."
"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."
"The price of Newgen OmniFlow is priced reasonably."
"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."
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Top Industries

By visitors reading reviews
Computer Software Company
19%
Insurance Company
12%
Government
10%
University
10%
Financial Services Firm
24%
Computer Software Company
13%
Real Estate/Law Firm
12%
Government
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about IBM Case Foundation?
A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.
See all answers
What is your experience regarding pricing and costs for IBM Case Foundation?
It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.
See all answers
What needs improvement with IBM Case Foundation?
The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficul...
See all answers
What is your experience regarding pricing and costs for Newgen OmniFlow?
The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.
See all answers
What needs improvement with Newgen OmniFlow?
Improvement is needed in supporting the partner ecosystem.
See all answers
What is your primary use case for Newgen OmniFlow?
Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.
See all answers
 

Comparisons

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Compared 27% of the time
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Compared 16% of the time
Nintex Process Platform vs Newgen OmniFlow Logo
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Compared 15% of the time
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Product Reports

Buyer's Guide
IBM Case Foundation
April 2025
IBM Case Foundation reportDownload IBM Case Foundation product report
Buyer's Guide
Newgen OmniFlow
April 2025
Newgen OmniFlow reportDownload Newgen OmniFlow product report
 

Also Known As

Case Foundation, FileNet Business Process Manager
OmniFlow
 

Overview

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.
IBM
Platform-independent, scalable Business Process Management solution that enables automation of organizational business processes. It has seamless integration abilities allowing it to be introduced into any IT infrastructure. OmniFlow is designed to ease the creation, deployment, modification and management of Business Processes with no programming effort and differentiates with other Business Process Management products through its ability to deploy rapidly to automate a complete process.
Newgen
 

Sample Customers

Suncorp Group Limited
Rak Bank, Bank Dhofar
Buyer's Guide
IBM Case Foundation vs. Newgen OmniFlow
April 2025
Free Report: IBM Case Foundation vs. Newgen OmniFlow
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