IBM Case Foundation vs Newgen OmniFlow comparison

IBM and Newgen are both solutions in the Business Process Management (BPM) category. IBM is ranked #32 with an average rating of 8.0, while Newgen is ranked #36. IBM holds a 0.4% mindshare in BPM, compared to Newgen’s 0.7% mindshare. Additionally, 86% of IBM users are willing to recommend the solution, compared to 100% of Newgen users who would recommend it.

IBM Case Foundation

Read 14 IBM Case Foundation reviews

333 Views
333 Comparison Views

86% willing to recommend

Newgen OmniFlow

Read 8 Newgen OmniFlow reviews

798 Views
774 Comparison Views

100% willing to recommend

IBM Case Foundation

Newgen OmniFlow

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 18, 2024

IBM Case Foundation and Newgen OmniFlow compete in enterprise content management. While IBM Case Foundation excels in integration and scalability, Newgen OmniFlow outshines with modern automation features.

Features: IBM Case Foundation is known for strong integration capabilities, scalability, and extensive process management features tailored for complex enterprises. Newgen OmniFlow features adaptable process automation, sophisticated analytics, and a modern user interface, offering an agile and flexible solution.

Room for Improvement: IBM could enhance its user interface and streamline deployment processes to improve speed and flexibility. It may also benefit from advanced automation to match market trends. Newgen OmniFlow could improve integration with legacy systems, enhance on-premise solutions, and bolster customizability for larger enterprises.

Ease of Deployment and Customer Service: IBM Case Foundation provides an on-premise deployment model with thorough installation support, ensuring reliability but requiring more time. Newgen OmniFlow offers quicker cloud-based deployment and adaptable solutions with responsive customer service that aids in faster implementation.

Pricing and ROI: IBM Case Foundation's setup is generally costlier due to its robust framework, offering substantial long-term ROI for businesses with complex needs. Newgen OmniFlow offers a more cost-effective initial setup, aligning with its cloud model and offering competitive ROI through efficiency and automation gains.

To learn more, read our detailed IBM Case Foundation vs. Newgen OmniFlow Report (Updated: July 2025).

Buyer's Guide

IBM Case Foundation vs. Newgen OmniFlow

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

IBM Case Foundation

Ranking in Business Process Management (BPM)

32nd

Average Rating

7.8

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Newgen OmniFlow

Ranking in Business Process Management (BPM)

36th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of July 2025, in the Business Process Management (BPM) category, the mindshare of IBM Case Foundation is 0.4%, up from 0.3% compared to the previous year. The mindshare of Newgen OmniFlow is 0.7%, down from 0.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Business Process Management (BPM)

Featured Reviews

Nouman Nawaz

Deputy Director - IT(Plans) at DHA Lahore

Mature product in terms of security and stable product

The architecture is a bit difficult, but in BAW, they introduced the Business Automation Workflow. It's a bit easier compared to Case Manager. Currently, we use Case Manager, so it's a bit difficult to upgrade and handle, but BAW is comparatively much better and easier to handle. The limitation is only for customization because IBM doesn't support it. In some scenarios, if you want some business processes to be customized, we have already spoken two or three times with IBM representatives that we have to customize some of the features in this business process. They would say that if you want to do this automation at your own end, then okay, fine, go ahead, but we are not supporting all this customization. The only thing is the customization because it's a complete standard application.

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Chhavi Datta

Senior Manager at Infoedge India Ltd.,

Enabled us to consolidate workflows and reduce time spent searching for transactions

We have consolidated the workflow and have certain elements and functionalities developed in the new system so that my agents who are using the application don't have to do manual tasks searching for mail. So, we've consolidated and arranged some alerts and have done some segregation. The user is benefited, and the time spent on searching a transaction is reduced.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The client and the IBM content navigation are the solution's most valuable features."

"Flexible and the ability to divide search screens, and to search for documents. The ECM feature inside the system is great."

"The most valuable features are those involving decision making, analysis, and anything related to event documents because those processes are related to content as well."

"It's very easy."

"The most valuable feature is the content manager part of the file as it is very stable, robust, and reliable."

"The solution is scalable."

"Case Foundation provides a strong security boost."

"A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting."

More IBM Case Foundation pros

"The most valuable feature is the flexibility in using it."

"The most valuable feature for us is the Omnicon. That made sense for us because our company is now able to capture information from documents."

"The integration capabilities of Newgen OmniFlow are excellent due to its ready APIs, enabling easy API creation for consumption across different systems."

"The most valuable features of Newgen OmniFlow are the user interface, the low-code no-code designer tools, and the integration models are important."

"The UI is easy. It's not very code based, so you can make certain changes on your end."

"They are a good team that is proactive, and they are trying to accommodate all of our requirements."

"Newgen will structure the system based on all the requirements of the business. We can design the forms as complex forms or make our own versions to fix what's wrong."

"It is working fine so far. I haven't heard anything bad about it from the applications team that is using it, so I assume that it is doing okay."

Cons

"The solution can be quite expensive."

"Once a workflow is launched then it stays static forever, which is a problem because if there is a change in the business then you cannot change the workflow."

"The place of improvement is merging or combining all of the workflow functionality into one seamless tool. Now, there are multiple installations that are different. Case Foundation, before you can put Case Manager and you've got IBM BPM, and the roadmap is there to merge them altogether. But that's the struggle at the moment, it's having multiple installations and disparate workflow applications."

"We are now using microservices but there are some areas where the coordination with FileNet is problematic."

"The cloud version could use more stability."

"90% of the feedback we receive states that the UI is not very user-friendly."

"The interface needs to be more user-friendly."

"IBM needs to update the user interfaces of all its products to make them more intuitive and accessible to beginners. Compared to Microsoft products, IBM solutions are less user-friendly. IBM programs are hard to master. It's a problem in my region because it's hard to find IT staff who can work with IBM."

More IBM Case Foundation cons

"In terms of stability, like every product it has its issues."

"The development teams should be more agile and they need to have more team members."

"There should be some reporting and dashboarding capabilities. I don't see such capabilities built into it. Sometimes, the leadership wants to understand the business cases that we want to automate. We face a lot of challenges to justify why we are using Newgen, and we need a way to present that to the leadership. If there is something out of the box and if we can get meaningful dashboards and reporting capabilities, it would be helpful."

"Newgen OmniFlow could improve by having more out-of-the-box integration modules. It would be beneficial to have an analytics model that is not currently present."

"Improvement is needed in supporting the partner ecosystem."

"I would like to see more automated analytics built into the solution."

"At the system level, I would like to see things be much more flexible, especially for different document templates and introducing changes."

"We had consistent issues of Newgen OmniFlow crashing. It's not compatible with bounce browsers like Chrome."

Pricing and Cost Advice

"This is not an expensive solution and we are using the standard license."

"The price falls in the middle range—not overly expensive but not extremely affordable either."

"IBM Case Foundation is a little expensive."

"Pricing is in the mid-range, it is not cheap, but it's not expensive."

"Its price is a bit on the high side, but that's okay. From a company perspective, it is reasonable."

"Overall, this solution is very cost effective when compared to other solutions in the market."

"The on-prem solution is affordable. The cloud solution is more expensive. There are no additional costs to the standard licensing fees."

"The price of Newgen OmniFlow is priced reasonably."

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Top Industries

By visitors reading reviews

Government

15%

Insurance Company

11%

University

Computer Software Company

Financial Services Firm

24%

Computer Software Company

16%

Government

11%

Real Estate/Law Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about IBM Case Foundation?

A valuable feature includes seamless integration with the document management system, along with robust capabilities in analytics and reporting.

See all answers

What is your experience regarding pricing and costs for IBM Case Foundation?

It was affordable, but right now, ten years later, the cost of the product is extremely high. That's why we are looking for another product.

See all answers

What needs improvement with IBM Case Foundation?

See all answers

What is your experience regarding pricing and costs for Newgen OmniFlow?

The pricing of Newgen OmniFlow is fair. That said, there is a need for standardization in pricing, rather than leaving it to the discretion of the salespeople.

See all answers

What needs improvement with Newgen OmniFlow?

Improvement is needed in supporting the partner ecosystem.

See all answers

What is your primary use case for Newgen OmniFlow?

Customers use Newgen OmniFlow for its ease of deployment, ease of use, ease of integrations, and efficiency improvement in terms of process automation. It is agile in terms of deployment to customers.

See all answers

Comparisons

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Compared 45% of the time

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Compared 27% of the time

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Compared 27% of the time

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Compared 35% of the time

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Compared 24% of the time

Appian vs Newgen OmniFlow

Compared 16% of the time

Nintex Process Platform vs Newgen OmniFlow

Compared 13% of the time

Bonita vs Newgen OmniFlow

Compared 11% of the time

More Newgen OmniFlow Competitors

Product Reports

Buyer's Guide

IBM Case Foundation

July 2025

Download IBM Case Foundation product report

Buyer's Guide

Newgen OmniFlow

June 2025

Download Newgen OmniFlow product report

Also Known As

Case Foundation, FileNet Business Process Manager

OmniFlow

Overview

IBM Case Foundation is for organizations that need to harness unstructured information and integrate it with business processes to drive critical business decisions. It enables organizations to create, manage and optimize case-based processes and is designed to decrease development costs while significantly improving process performance. Case Foundation links specific pieces of content with a structured workflow. It's an on ramp for organizations that choose to move from document-centric workflow solutions to the advanced capabilities of IBM Case Manager.

IBM

Platform-independent, scalable Business Process Management solution that enables automation of organizational business processes. It has seamless integration abilities allowing it to be introduced into any IT infrastructure. OmniFlow is designed to ease the creation, deployment, modification and management of Business Processes with no programming effort and differentiates with other Business Process Management products through its ability to deploy rapidly to automate a complete process.

Newgen

Sample Customers

Suncorp Group Limited

Rak Bank, Bank Dhofar

Buyer's Guide

IBM Case Foundation vs. Newgen OmniFlow

July 2025

Free Report: IBM Case Foundation vs. Newgen OmniFlow

Find out what your peers are saying about IBM Case Foundation vs. Newgen OmniFlow and other solutions. Updated: July 2025.

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