Infor CloudSuite and HubSpot CRM both compete in the enterprise solutions sector, with Infor CloudSuite offering strengths in manufacturing and finance, and HubSpot CRM excelling in marketing automation and sales tracking. Based on the feature set and integration capabilities, Infor CloudSuite seems to have the upper hand due to its robust manufacturing features and finance integration.
Features: Infor CloudSuite offers robust manufacturing features including BOM management, flexibility in production planning, and comprehensive support for various manufacturing processes. HubSpot CRM is notable for its ease of use, marketing automation, and integration with email and social media platforms.
Room for Improvement: Infor CloudSuite needs to enhance its documentation and improve CRM-IoT integration, as well as its distribution features. HubSpot CRM could improve its customization capabilities, mobile app functionality, and pricing structure.
Ease of Deployment and Customer Service: Infor CloudSuite supports multiple deployment options, but relies heavily on resellers for customer service. HubSpot CRM offers mostly public cloud deployment, enabling easier setups, but lacks direct technical support, focusing on user resources instead.
Pricing and ROI: Infor CloudSuite’s pricing is higher, especially for smaller enterprises, yet it delivers ROI through operational efficiencies. HubSpot CRM offers a free version, which makes it attractive to small businesses, though premium packages can be pricey for fully using advanced features.
HubSpot's customer service is excellent and fast.
There is always an account rep that's available, and there is a technical account rep that is available for every account.
Many users give it only a couple of minutes before moving on, so there should be ways for quick, direct access and follow-up, which is currently somewhat challenging.
Technical support from Infor is rated an eight out of ten.
Here in Portugal, there's no direct support from Infor.
On a scale of 1 to 10, I would rate customer service or technical support for Infor CloudSuite at about a seven.
HubSpot CRM is a scalable solution.
Handling around 100 to 150 users is fine.
There are a lot of enterprises using it, however, even as a GTM for HubSpot, their target market is predominantly SMB.
Infor CloudSuite is very stable, provided there is a good internet connection.
A better CRM can be achieved by providing more customization features.
A package covering everything in a particular area without requiring the entire purchase would be excellent.
The response time is slow.
Implementing Birst isn't plug-and-play; it requires a team of technical resources to execute.
In Germany, there aren't enough IT specialists for customization and software development, causing projects to take too long.
In Europe, it's difficult to find people who already know Infor, which was a problem during implementation.
Infor CloudSuite is cheaper than SAP and the license is on a yearly basis.
HubSpot stands out for its ease of use, especially with sequence creation compared to other CRM solutions.
The feature that I find valuable is the customer 360-degree view and the marketing automation.
All the automation features, where I can completely automate a cadence like emailing, lead scoring, and lead qualification, everything can be automated, including all workflows.
We handle approximately 500 to 600 orders per day, and the product is excellent for extracting and implementing solutions to check various parameters like client credit status.
Infor CloudSuite has a smart, advanced planning and scheduling system that takes into account both types of demand, processes those demands, and comes up with supply suggestions.
I have utilized the industry-specific functionalities of Infor CloudSuite, which have given me a better understanding of how the ERP system can work in regards to my sectors.
| Product | Market Share (%) |
|---|---|
| HubSpot CRM | 1.1% |
| Infor CloudSuite | 0.8% |
| Other | 98.1% |
| Company Size | Count |
|---|---|
| Small Business | 39 |
| Midsize Enterprise | 5 |
| Large Enterprise | 8 |
| Company Size | Count |
|---|---|
| Small Business | 8 |
| Midsize Enterprise | 10 |
| Large Enterprise | 4 |
HubSpot CRM is a comprehensive customer relationship management software that helps businesses manage their sales, marketing, and customer service activities. It offers a wide range of features, including contact management, email tracking, deal tracking, and task management.
With its intuitive interface and easy-to-use tools, HubSpot CRM allows users to streamline their sales processes, track customer interactions, and improve overall productivity. It also integrates seamlessly with other HubSpot products, such as marketing automation and customer service, providing a complete solution for businesses of all sizes.
Whether you're a small startup or a large enterprise, HubSpot CRM can help you organize and grow your customer relationships.
Infor CloudSuite is a comprehensive suite of cloud-based ERP software designed to streamline various business processes. It offers core functionalities such as financial management, supply chain management, production management, and CRM. The suite is tailored to specific industries, including manufacturing, food and beverage, healthcare, automotive, and distribution, each featuring industry-specific solutions. Being cloud-based, Infor CloudSuite provides scalability, automatic updates, and remote access, reducing the need for on-premise hardware and IT costs. It enhances efficiency through task automation, improved workflows, and data visibility, supporting data-driven decision-making.
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