Huawei's unified communications solution is based on cutting-edge architecture, the solution not only provides open interfaces but a wide range of services. It is also very robust in terms of its maintainability. The solution basically consists of the following parts: a VoIP-based integrated switch SoftCo 9500/5816, a unified message server (SmartCall 1000), subscriber access equipment IAD, ET series IP phone terminals, a network element management system, a service management system, a billing management system, and etc. In addition, the solution provides a wide variety of unified communications services.
ShoreTel Sky have some useful features: ShoreTel Sky Communicator turns conference calls into active web sharing with video, presentation mode and more. ShoreTel Sky Mobility keeps you connected with deskphone features and functionality everywhere. ShoreTel Sky Advanced Application integrations amplify and enhance CRM and ERP functionality and ShoreTel Sky Contact Center improves the quality and quantity of profitable customer contacts.
