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Hightouch vs SS&C Blue Prism comparison

Why PeerSpot?
 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Hightouch
Ranking in AI Customer Experience Personalization
19th
Average Rating
7.2
Reviews Sentiment
5.0
Number of Reviews
5
Ranking in other categories
Data Integration (52nd), Customer Data Platforms (CDP) (4th)
SS&C Blue Prism
Ranking in AI Customer Experience Personalization
20th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
10
Ranking in other categories
Business Process Design (12th), Business Process Management (BPM) (12th), Process Automation (12th), Medical Insurance Claims Software (1st), Insurance Claims Processing (1st), Document Management Software (6th), Low-Code Development Platforms (17th), Intelligent Document Processing (IDP) (9th), Loan Management Software (2nd), Document Automation Software (3rd), Business Orchestration and Automation Technologies (20th), AI Finance & Accounting (5th)
 

Mindshare comparison

As of November 2026, in the AI Customer Experience Personalization category, the mindshare of Hightouch is 1.1%, down from 2.1% compared to the previous year. The mindshare of SS&C Blue Prism is 0.7%. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
Hightouch1.1%
SS&C Blue Prism0.7%
Other98.2%
AI Customer Experience Personalization
 

Featured Reviews

reviewer2921991 - PeerSpot reviewer
Vp Of Data at a financial services firm with 201-500 employees
Centralized event tracking has improved product analytics and simplified data workflows
I think Hightouch as a platform has a lot to offer. It is primarily a CRM or reverse ETL type of offering with a lot of AI bells and whistles. However, it feels to me that the entire events offering is a bit of a second-class citizen in the suite of tools they offer. I say this because a lot of the documentation is out of date, and we hit a few random edge cases when using the events platform, which felt a little raw compared to other, more mature event platforms. I would say the improvement here would be for them to spend a little more time and attention on the platform itself, or provide a little more TLC, especially from the events perspective.
Biwod Duncan - PeerSpot reviewer
Account Manager at a manufacturing company with 5,001-10,000 employees
Automation has saved thousands of hours by processing bulk data and managing emails efficiently
The best features SS&C Blue Prism offers include powerful automation, easy-to-use process flow, and excellent integration capabilities. Data manipulation and handling is very easy and user-friendly. It is very secure, especially in handling sensitive data such as credentials. One of my favorite features of SS&C Blue Prism that stands out is its seamless integration with various systems. This includes features such as load balancing, encryption, audit, and spying modes. The capability proves to be a significant advantage when automating tasks across different applications and platforms, which saves a lot of time. The email handling feature is spot-on, and we are able to automate these tasks easily, saving a lot of time. SS&C Blue Prism has positively impacted my organization as it can easily handle a large amount of data, being very scalable. It also saves time through automation of email. It saved a considerable amount of time, more than 5,000 hours of manual work so far. It saved a considerable amount of money as well. The costing metrics will improve largely. It also requires very little coding. Instead of hiring new people trained in a specific tool, we were able to manage this with the existing workforce with a few weekend classes.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We have had a positive impact from Hightouch, and one area where we had that impact is on the handling of customer data."
"There are definitely improvements in analytics quality because of the contracts they provide on the control plane, and there were also definite time savings."
"The feature that made the biggest difference day-to-day is Hightouch's ability to create normalized, performant data models, which could truly aid enterprises dealing with a variety of data systems."
"Hightouch's best features include a simple and easy-to-navigate user interface, which means there is not much of a learning curve involved, simplifying the process of setting it up and selecting desired fields along with using the query editor."
"With campaigns like flat battery, for example, we have managed to save over six figures a year."
"Some important features include the language capabilities, which are crucial since RPA has to read the documents provided by the customer."
"We have converted manual processes into RPA processes, leading to significant time, money, and quality savings."
"The key feature of SS&C that I find valuable is the general workflow visibility."
"I find the design studio, where I can build the automation, and the control room feature, which allows me to run and monitor the automation, to be the most useful."
 

Cons

"Hightouch is a mature product, although it still needs to catch up with leading CDPs."
"I still think it is a bit clunky in some areas and it can be improved further; it is not a perfect tool yet, but it definitely does as advertised."
"However, it feels to me that the entire events offering is a bit of a second-class citizen in the suite of tools they offer."
"Hightouch can be improved in a number of areas, but one of them is being on the applicability in small users and organizations."
"There is a need for improved integration with external systems in SS&C."
"Blue Prism is more costly than UiPath in terms of robotic licenses and orchestrators."
"I noticed that it lacks the ability to automatically record the process steps like some of its competitors."
"Regarding improvements, I perceive that the Desktop automation needs enhancements, especially in input stages for dropdown options."
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Outsourcing Company
11%
Financial Services Firm
9%
Construction Company
7%
Comms Service Provider
16%
Financial Services Firm
13%
Construction Company
13%
Retailer
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business3
Large Enterprise8
 

Questions from the Community

What needs improvement with Hightouch?
One way Hightouch can be improved is that you should be allowed to easily export data that goes through journeys. At the moment, there is no simple way to do that, so this is definitely a feature t...
What is your primary use case for Hightouch?
My main use case for Hightouch is to facilitate our marketing campaigns, particularly our email campaigns.A specific example of how I use Hightouch for my marketing and email campaigns is that if w...
What advice do you have for others considering Hightouch?
I rate Hightouch a 7 out of 10 because I think it has improved a lot in the past 18 months. They are always willing to add more features. I still think it is a bit clunky in some areas and it can b...
What is your experience regarding pricing and costs for SS&C Blue Prism?
License management is managed by our project manager and marketing manager, who interact directly with SS&C Blue Prism for renewal processes and acquiring licenses for different environments to...
What needs improvement with SS&C Blue Prism?
Regarding improvements, I perceive that the Desktop automation needs enhancements, especially in input stages for dropdown options. Additionally, getting started with SS&C Blue Prism developmen...
What is your primary use case for SS&C Blue Prism?
My main use case for SS&C Blue Prism is that I have worked for three clients in finance and customer service-based robots. I have worked for BFSI clients and have built around 30 robots in Ente...
 

Comparisons

 

Also Known As

No data available
SS&C AWD
 

Overview

 

Sample Customers

Information Not Available
AWS, EY, Deloitte, ABBYY, Microsoft, GLYNT.AI, Pfizer, Invesco, Western Union
Find out what your peers are saying about Hightouch vs. SS&C Blue Prism and other solutions. Updated: October 2026.
921,523 professionals have used our research since 2012.