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HeadSpin vs New Relic APM comparison

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1,880 views|1,262 comparisons
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17,705 views|14,047 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between HeadSpin and New Relic APM based on real PeerSpot user reviews.

Find out in this report how the two Mobile APM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed HeadSpin vs. New Relic APM report (Updated: September 2022).
634,590 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
"The initial setup of HeadSpin was very easy and user-friendly. It was easy to configure and write a script.""The most valuable features of the product are the performance parameters it gives us.""The most valuable feature of HeadSpin it's the integration with other solutions. It is great. I can search for an element or do a quick debugging on the application right on HeadSpin. It's very useful.""The technical support is really helpful because we can set up direct calls with them if we want to. We can use Zoom or Google Meet to interact with them directly, and if there is an issue in our system, they will help us by reproducing the issue in their machines and trying to figure out a solution. The support is really smooth, and we like that they're very supportive.""It has an interesting feature called AV box testing. A lot of companies that are in the OTT segment don't really understand what their streaming is like. They can't test for streaming quality. There are restrictions where you cannot simulate live streaming. For example, on Netflix, you can't simulate how a movie is being streamed on a remote device. That's why HeadSpin has got this AV box testing feature. It is a patented feature. They send an AV box to your location, and you can test live streaming, which is something that no other company does."

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"We like the performance of the product.""The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information.""Working with the solution is very easy. It's user-friendly.""It does everything we wanted it to do.""We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.""There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good.""The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done.""The most valuable feature is application monitoring."

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"They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process.""HeadSpin needs to improve the hardware. With the mobile, the battery life reduces and must be continuously charged.""If you want to do some testing or check the devices manually or check the application in a particular device manually, it is really laggy. That's a disappointment because sometimes we would like to do manual testing when our local devices are not available.""HeadSpin could improve on the user interface because it is very poor. The checks that are done on the iOS devices are very difficult, but for Android, it runs great. For all iOS devices, the user interface and how it interacts with the device are very poor.""Sometimes, devices go offline and some features are not functioning on some devices, specifically on iOS."

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"The solution is quite expensive.""One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly.""I haven't come across any features that are lacking.""They should bring the pricing down to be more competitive.""There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it.""We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it.""The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be.""It is very difficult to award the service level cycles at an endpoint level."

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Pricing and Cost Advice
  • "It has a yearly license. There is no other option. It is expensive. There are a lot of other cheaper players in the market, but it is like a Mercedes. You pay an extra premium for it, but you get the benefits. I would love to see them come up with project-based costing. Companies that are low on funds or new-age can do with pricing that is easily digestible. They can give them a pricing model for three months. They can provide a startup package."
  • "We have a yearly license for 16 devices."
  • "I believe the licensing cost is cheap because it's a total solution, hardware, license and software."
  • More HeadSpin Pricing and Cost Advice →

  • "The price was one of the reasons we chose this solution."
  • "I think the pricing is reasonable."
  • "The price of the solution could be less expensive. You have to pay a lot for each user. There is an additional cost for extra features."
  • "This is an expensive tool."
  • "The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic."
  • "If I remember it correctly, the pricing was based on the core, and the monthly subscription used to cost us $1,500 or $2,000. We had pre-prod and production services. Costing was different for pre-prod and production. For pre-prod, it was 40% less than the production service cost. It was a combined package."
  • More New Relic APM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable features of the product are the performance parameters it gives us.
    Top Answer:We have a yearly license for 16 devices costing 35 - 40 lakhs in rupees.
    Top Answer:HeadSpin would benefit by adding code coverage. On the front end, when we execute our automation or do a manual change, we don't know what percentage of the code has been tested. If HeadSpin could… more »
    Top Answer:There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra… more »
    Top Answer:We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time.
    Top Answer:The price of New Relic APM could be less expensive. We are using the New Relic APM pro account and it is more costly. When compared to competitors the solution's pricing should be much more realistic… more »
    out of 8 in Mobile APM
    Average Words per Review
    out of 8 in Mobile APM
    Average Words per Review
    Also Known As
    New Relic Mobile
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    HeadSpin is the world’s first Connected Intelligence Platform™ that provides Web, Mobile, IoT, and 5G solutions to unify testing, monitoring, and analytics across applications, devices, and networks. HeadSpin empowers development, QA, operations, and network teams to optimize connected experiences and ensure digital business success.

    New Relic is a software analytics and application performance management solution that gives users in-depth data visibility and analytics. By going right to the source, the code, New Relic enables users to develop quicker software, build improved products,and consistently impress their customers. Data tells a story and New Relic interprets what it is telling you.

    Learn more about HeadSpin
    Learn more about New Relic APM
    Sample Customers
    Zynga, Tinder, Pinterest, Akamai, Microsoft, Airbnb, Jam City, TMobile, Mozilla, CNN, Cognizant, Yahoo!, ebay, Quora, Walmart, Kohls, Telstra
    Dow Jones, Microsoft, Nike, Groupon, NBC, Sony, Fox, Adobe, Best Buy, Walmart, and WebMD, Cirque du Soleil,, France Télévisions SA, Hachette Book Group, Hy-Vee, Inc., Isolation Network, Inc., Lighthouse eDiscovery, Major League Soccer, NYC-DOT, New Zealand Media and Entertainment, Office Depot International in Europe, Royal Opera House, Adobe Systems Incorporated, American Eagle Outfitters, Inc., Citrix,, Eastern Bank Corporation, Fox Sports, Globosat, Hogg Robinson plc, iHeartMedia, Jive, Kent State University, Multiplus, NBCUniversal, Ocado, REI, Sensis, VenueNext, Yellow Pages Limited and Zenefits
    Top Industries
    Computer Software Company24%
    Financial Services Firm10%
    Energy/Utilities Company10%
    Manufacturing Company8%
    Financial Services Firm20%
    Computer Software Company13%
    Media Company11%
    Manufacturing Company7%
    Computer Software Company18%
    Financial Services Firm16%
    Comms Service Provider10%
    Company Size
    Small Business18%
    Midsize Enterprise11%
    Large Enterprise71%
    Small Business38%
    Midsize Enterprise29%
    Large Enterprise33%
    Small Business18%
    Midsize Enterprise12%
    Large Enterprise70%
    Buyer's Guide
    HeadSpin vs. New Relic APM
    September 2022
    Find out what your peers are saying about HeadSpin vs. New Relic APM and other solutions. Updated: September 2022.
    634,590 professionals have used our research since 2012.

    HeadSpin is ranked 5th in Mobile APM with 5 reviews while New Relic APM is ranked 3rd in Mobile APM with 13 reviews. HeadSpin is rated 8.0, while New Relic APM is rated 8.4. The top reviewer of HeadSpin writes "An advanced platform that provides visibility into the performance in the real world and enables us to test AV content". On the other hand, the top reviewer of New Relic APM writes "Provides a complete picture of what's happening and has an accurate alert mechanism". HeadSpin is most compared with Perfecto, BrowserStack, Sauce Labs, LambdaTest and Tricentis Tosca, whereas New Relic APM is most compared with Datadog, Dynatrace, Azure Monitor, AppDynamics and Splunk. See our HeadSpin vs. New Relic APM report.

    See our list of best Mobile APM vendors.

    We monitor all Mobile APM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.