We performed a comparison between HeadSpin and New Relic APM based on real PeerSpot user reviews.
Find out in this report how the two Mobile APM solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"The initial setup of HeadSpin was very easy and user-friendly. It was easy to configure and write a script."
"The most valuable features of the product are the performance parameters it gives us."
"The most valuable feature of HeadSpin it's the integration with other solutions. It is great. I can search for an element or do a quick debugging on the application right on HeadSpin. It's very useful."
"The technical support is really helpful because we can set up direct calls with them if we want to. We can use Zoom or Google Meet to interact with them directly, and if there is an issue in our system, they will help us by reproducing the issue in their machines and trying to figure out a solution. The support is really smooth, and we like that they're very supportive."
"It has an interesting feature called AV box testing. A lot of companies that are in the OTT segment don't really understand what their streaming is like. They can't test for streaming quality. There are restrictions where you cannot simulate live streaming. For example, on Netflix, you can't simulate how a movie is being streamed on a remote device. That's why HeadSpin has got this AV box testing feature. It is a patented feature. They send an AV box to your location, and you can test live streaming, which is something that no other company does."
"We like the performance of the product."
"The most valuable feature is the ability to receive in-depth information about applications. It can detect a lot of important information."
"Working with the solution is very easy. It's user-friendly."
"It does everything we wanted it to do."
"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."
"There are many valuable features in New Relic APM. We developed some software applications and we are able to monitor the errors very easily. Their log security retention is very good."
"The breakdown of the response time of different components and getting in-depth details of the slow component are the most valuable features. It is easy to use, and it gets the job done."
"The most valuable feature is application monitoring."
"They should automate their onboarding. A lot of things are still manual. They can create a video assistant or something like that to completely automate the entire process."
"HeadSpin needs to improve the hardware. With the mobile, the battery life reduces and must be continuously charged."
"If you want to do some testing or check the devices manually or check the application in a particular device manually, it is really laggy. That's a disappointment because sometimes we would like to do manual testing when our local devices are not available."
"HeadSpin could improve on the user interface because it is very poor. The checks that are done on the iOS devices are very difficult, but for Android, it runs great. For all iOS devices, the user interface and how it interacts with the device are very poor."
"Sometimes, devices go offline and some features are not functioning on some devices, specifically on iOS."
"The solution is quite expensive."
"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios. For example, if I want to size my system for an event for New Year or Christmas season based on the historical data, I won't be able to find the historical data. Currently, the data is limited to three months. It would be helpful if they can provide historical data for a longer duration so that we can plan our system accordingly."
"I haven't come across any features that are lacking."
"They should bring the pricing down to be more competitive."
"There has been some problem with the agent, and it is just not working well. It is not able to record information with the application server. They have been able to fix the issue, but it took quite a long time. This is the main issue in the APM products and also in New Relic. The mobile application monitoring has been pretty difficult to set up and also quite expensive. It should be a little bit easier and cheaper. Because it is pretty difficult and expensive, many customers don't take it."
"We would like a dashboard feature to be created for this product. This would allow us to monitor both the front and back-end of our UIs performance, and then report on it."
"The older view is much better than the new view that they have. We'd like to go back to that previous version. The user interface just isn't as nice as it used to be."
"It is very difficult to award the service level cycles at an endpoint level."
HeadSpin is ranked 5th in Mobile APM with 5 reviews while New Relic APM is ranked 3rd in Mobile APM with 13 reviews. HeadSpin is rated 8.0, while New Relic APM is rated 8.4. The top reviewer of HeadSpin writes "An advanced platform that provides visibility into the performance in the real world and enables us to test AV content". On the other hand, the top reviewer of New Relic APM writes "Provides a complete picture of what's happening and has an accurate alert mechanism". HeadSpin is most compared with Perfecto, BrowserStack, Sauce Labs, LambdaTest and Tricentis Tosca, whereas New Relic APM is most compared with Datadog, Dynatrace, Azure Monitor, AppDynamics and Splunk. See our HeadSpin vs. New Relic APM report.
See our list of best Mobile APM vendors.
We monitor all Mobile APM reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
