HCL Domino vs Pega BPM comparison

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1,366 views|726 comparisons
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9,797 views|7,306 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between HCL Domino and Pega BPM based on real PeerSpot user reviews.

Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed HCL Domino vs. Pega BPM Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I find the HCL Domino server scalable.""We can scale it if we want to.""They offer good support and provide a roadmap.""It is an excellent solution.""We have been able to set up a portal using a special XPage application that gives our customers access to this system.""Domino's dual functionality as both a messaging and application solution is a standout feature compared to Exchange, which solely focuses on messaging.""I like that HCL Domino is stable. It's a great product. I also like that HCL Domino is a mature product under IBM, which is why many companies use it.""The most valuable features of the solution are security and integration."

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"This is a customizable product.""Pega is a local platform that has evolved from a BPM perspective. This allows teams using this solution to address complexities without having deep knowledge in a specific development area.""Can do a lot of things with minimum time and cost.""The product helps you to build faster.""The solution's most valuable feature is its quick setup. Nowhere else you can create a good-looking application this quick. It's a fairly robust system.""The solution has very helpful technical support.""It is a stable product.""The most valuable feature of Pega BPMI would be the academy courses, specifically the Product Development Network (PDN). Additionally, our organization has a dedicated Customer Engagement Team that we work closely with to achieve our goals."

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Cons
"Designing a new template could provide a refreshed visual experience for users without significant changes to the underlying functionality.""The client version of this solution could be faster and be made simpler for non-IT users. You will need to have some knowledge of Notes to correctly install this solution.""They should provide its integration with other AI applications.""An area for improvement in HCL Domino is security. New enhancements in the IT industry mean that security should be improved. The HCL Domino GUI also needs improvement.""Its performance and integration could be better. It has capabilities for large deployment with several servers, but in the latest interface, running with different servers isn't supported.""It would be advantageous if the web server could seamlessly pick up configuration changes without the need for a complete restart.""The solution is expensive.""From the Domino side, it should support DKIM and DMARC."

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"First-time customers will find its licensing tricky. The technical support team for this solution could be faster in resolving tickets.""Business specific functionality is needed.""The local development approach is good in Pega, however, cost-wise, it's getting expensive. That needs to be addressed.""The solution could be more scalable.""One of the areas of this solution that could be improved would be to advance the low code features of the application itself. We would also like to use the same platform to build any application, even if it is not necessarily defined as a functionality needed by a BPM.""It should have integration with non-relational databases. A lot of databases are non-relational, and as a company, we are planning to move to NoSQL or open-source databases. It would be good if we are able to install and use Pega on a NoSQL database. They can also try to tailor or organize the company a bit differently and go more towards the microservice concept. I would like Pega to develop machine learning and intelligent AI algorithms. They have a good foundation in terms of the model and the stuff that we are using for some customers, and it will be good to onboard as many machine learning algorithms as possible.""The training aspect of Pega BPM requires significant enhancement. There should be more opportunities for third-party training and engaging events, such as hackathons where individuals can share their expertise. Additionally, the training structure itself should be more organized, as I have received feedback from my colleagues in the COE that the current training approach is overwhelming and requires excessive referencing to obtain accurate information. Another area for improvement would be the user experience with regard to RPA. Simplifying the IDA for citizen developers would make it easier for them to adopt the RPA tool.""Sometimes when we are patching some data from the database, we are getting added as a timeout."

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Pricing and Cost Advice
  • "Price is reasonable compared to the other solutions."
  • "We're happy with the price of our license — it's pretty standard."
  • "We pay annually for the use of this solution and it is only a standard fee."
  • "We chose to pay for our licensing fees annually."
  • "Customers have to pay for a license for the Notes Client, not for the Domino database. There is a quarter license that we use."
  • "HCL Domino has reasonable pricing. It's not expensive."
  • "For 30 licenses, we pay $1,500 every year. It is not an expensive product."
  • "HCL Domino is costly, but it still depends on how your organization views it price-wise."
  • More HCL Domino Pricing and Cost Advice →

  • "Licensing is expensive. You need to wisely select between per user and per case."
  • "They have both on-premise and cloud licensing. If you are a small to medium company, go for the cloud option because that eliminates a lot of the setting up of your DevTest and performance environments, multiple environments, because you can buy that from Pega with the cloud option. So your setup time really goes down. If you're a large company, then you're better off putting it within your company. You have other skill resources within your company to create environments."
  • "They need to come up with licensing options. Right now they do have a cloud-based option, but the cloud prices I've seen are much more expensive compared to competing products."
  • "The licensing fees are based on the number of users."
  • "May be somewhat more expensive than other solutions initially, but should have enhanced return on investment."
  • "The price of this solution, including installation and configuration, is comparable to competing vendors."
  • "The pricing is pretty good, compared to other similar products."
  • "It's a user-based license where, as you scale the numbers of users, the price increases."
  • More Pega BPM Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:The most valuable features of the solution are security and integration.
    Top Answer:My company's customers need to make monthly or yearly payments towards the license charges of the product.
    Top Answer:I expect more integration capabilities from the platform in the future. HCL Domino has made a lot of changes in its pricing and market models. The product's user interface is one of its shortcomings… more »
    Top Answer:You do need some preparation to be able to use all functions of Pega BPM. However, all users of this platform are in luck as it comes with good documentation and you can learn pretty much everything… more »
    Top Answer:My company has been using this tool for years and the only issue we have had, if you can call it that, was while setting it up. When we were setting it up initially, we had some drawbacks and could… more »
    Top Answer: Pega BPM can be considered overpriced for some; it all depends on the size of your company and the requirements of your customers. Sure, there are products out there that do the things that Pega BPM… more »
    Ranking
    Views
    1,366
    Comparisons
    726
    Reviews
    10
    Average Words per Review
    447
    Rating
    8.2
    Views
    9,797
    Comparisons
    7,306
    Reviews
    25
    Average Words per Review
    515
    Rating
    8.2
    Comparisons
    ServiceNow logo
    Compared 24% of the time.
    Camunda logo
    Compared 16% of the time.
    Appian logo
    Compared 9% of the time.
    Microsoft Power Apps logo
    Compared 7% of the time.
    IBM BPM logo
    Compared 6% of the time.
    Also Known As
    IBM Lotus Domino, Lotus Domino
    Pegasystems, SmartBPM
    Learn More
    Pega
    Video Not Available
    Overview

    HCL Domino (formerly IBM Domino) is a secure, enterprise-grade, application development platform. From IT to business, HCL Domino is the only low to pro-code application development platform that allows your business to build robust applications to solve workflow and process challenges fast. HCL Domino powers businesses around the world with 15,000 customers and 10 million apps built on our platform. HCL Domino has always been a secure, rock-solid, and proven solution.

    • Low cost of ownership - minimizing administration needs through automated installations, policies and monitoring helps staff focus on higher value tasks.
    • Minimized infrastructure - reducing costs by using less power, memory, data storage, network bandwidth and servers.
    • Rich application environment - supporting workflow-driven and people-oriented applications that help a wide variety of business operations deliver enhanced results.
    • Security-rich - helping protect your critical business assets. You can control information access, protect information and guarantee document authenticity.
    • High availability - featuring advanced clustering, replication, server fault recovery and automated diagnostic tools.

    Pega BPM is a low-code process automation software product that helps organizations quickly build business applications that deliver the demanded experience by customers. This product is a business process management (BPM), process automation, rapid application development, and low-code development tool.

    Pega utilizes business process management (BPM) - a methodology to manage processes and workflows in an organization with the aim to increase work process results. The product implements BPM in the following steps:

    • Analysis: Through comprehensive analysis, the processes that can be created or optimized to meet business needs are identified.

    • Design: The design of a process aims to reduce errors and maintain relevant standard operating procedures.

    • Modeling: The process design can be modeled using various software tools.

    • Execution: The process model execution can be governed through a business rules engine.

    • Monitoring: Monitoring is performed to detect any issues and collect relevant data.

    • Optimization: The collected data is used to optimize and improve processes.

    Pega BMP utilizes this methodology to automate and simplify operations for companies and improve business agility. The solution can automate business operations such as business rules, mobile application development, reporting, case management, security, integration, and predictive and adaptive analytics. It can be employed on premises and in the cloud and allows for automating services such as accounts, marketing, and sales.

    Pega BPM Features

    Pega BPM has various features through which businesses can automate processes and reduce operational costs. Some of these features include:

    • Adaptive Decision Management: Through the support of data analysis concepts, this product feature allows users to make crucial decisions. It supports the retrieval of data automatically, facilitating real-time decision-making. It also provides the ability to make decisions at all times, depending on changes in the processes.

    • Automatic Code Generation: The programming time at a company can be reduced through this feature, as it generates application codes automatically. The feature offers industry-specific solution frameworks for developing applications and visual development tools, allowing business users to build apps. This enables the simplification of complex business processes by converting them.

    • Pega Omni-channel UI: The user interface (UI) of Pega BPM is a design-once and deploy-anywhere model. This means that any channel can be interfaced with the UI, as designs can be adapted to various parameters, including device, channel, or user.

    • Pega Live Data: This feature of the tool integrates all the business’s data, analyzes it, and summarizes it into formats suitable for presentation. The feature has a caching option, which improves data management by reducing the load on external applications.

    • Pega Situational Layer Cake: Through this feature of the solution, business processes can be adjusted regarding changes in customer type, departments, products, geographies, time, languages, and channels.

    • Pega Pulse: Through Pega Pulse, employees, partners, and customers can collaborate and solve issues simultaneously.

    Pega BPM Benefits

    Pega BPM has various benefits for businesses. They include the following:

    • Accelerates business processes by building applications in a timely manner.

    • Provides automatically tailored screens and forms for customers to improve user experience and engagement.

    • Can be utilized on various sources, including being moved from a data center to the cloud and vice versa.

    • The low-code functionality decreases the need for developer intervention and reduces the costs of outsourcing IT assistance and maintenance.

    • The tool offers a flexible UI that allows users to switch from web to mobile during all times of product usage.

    • The platform offers business scalability incrementation through quick application development.

    Reviews from Real Users

    Amarender C., a feature lead at a financial services firm, thinks Pega BPM is easy to set up with great documentation and training.

    Anoop S., a delivery manager at LanceSoft, rates the product highly because it is user-friendly and has case management and claims management functions; has good documentation and a community portal that help in learning the product and resolving issues.

    Sample Customers
    A1 Telekom, Acubiz, Afrisam, E. A. Juffali & Brothers, Fiducia & GAD, and Pakistan State Oil
    The State of Maine, ANZ, Coca-Cola, Department for Environment, Food & Rural Affairs (DEFRA), ME, New South Wales, OptumRx, Texas Department of Transportation, UnitedHealthcare Medicare & Retirement
    Top Industries
    REVIEWERS
    Computer Software Company27%
    Financial Services Firm18%
    Transportation Company9%
    Insurance Company9%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Government10%
    Financial Services Firm9%
    Comms Service Provider9%
    REVIEWERS
    Computer Software Company32%
    Financial Services Firm29%
    Comms Service Provider9%
    Manufacturing Company6%
    VISITORS READING REVIEWS
    Financial Services Firm25%
    Computer Software Company14%
    Manufacturing Company7%
    Government7%
    Company Size
    REVIEWERS
    Small Business75%
    Midsize Enterprise13%
    Large Enterprise13%
    VISITORS READING REVIEWS
    Small Business27%
    Midsize Enterprise14%
    Large Enterprise59%
    REVIEWERS
    Small Business8%
    Midsize Enterprise14%
    Large Enterprise78%
    VISITORS READING REVIEWS
    Small Business17%
    Midsize Enterprise9%
    Large Enterprise74%
    Buyer's Guide
    HCL Domino vs. Pega BPM
    March 2024
    Find out what your peers are saying about HCL Domino vs. Pega BPM and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    HCL Domino is ranked 15th in Rapid Application Development Software with 17 reviews while Pega BPM is ranked 7th in Rapid Application Development Software with 55 reviews. HCL Domino is rated 8.0, while Pega BPM is rated 8.2. The top reviewer of HCL Domino writes "A stable and versatile enterprise solution consolidating various functions like email, collaboration, and application development in a user-friendly manner". On the other hand, the top reviewer of Pega BPM writes "Low code with great APIs and good flexibility". HCL Domino is most compared with Microsoft Exchange, HCL Notes, Microsoft Power Apps, Zimbra Collaboration and Microsoft Exchange Online, whereas Pega BPM is most compared with ServiceNow, Camunda, Appian, Microsoft Power Apps and IBM BPM. See our HCL Domino vs. Pega BPM report.

    See our list of best Rapid Application Development Software vendors.

    We monitor all Rapid Application Development Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.