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There are probably two things that get used the most: * We now eFax pretty much everything. I no longer have fax machines and have to deal with paper. We had a situation where one person, specifically, would come onto a floor for a fax machine. After restocking the fax machine with paper, so that it could finish all the faxes that they got over the weekend, They would then convert all those things into PDF documents. By going to eFax, they're getting them as emails and it's already a PDF document. This saves a step, a lot of time, and effort. We are also able to provide fax machines to individuals at their desktop by having eFax. In my case, I have my phone set up to be both a phone and a fax line, so it just shows up in my email. * We use the hot desk feature a lot. We have so many locations. I actually have an office in three different cities. So, when I go to another city, I just punch in my code and the entire phone becomes my phone. All my buttons are the same. My voicemail is there. It rings at that desk, just like it does at my main desk. I like this feature better than FindMe, where it forwards to my cell phone or something else. There are just a lot of little things that go on when you are forwarding calls to an outside system. GoToConnect’s Dial Plan Editor enables us to visually set up and organize call routing configurations quite easily. This works out well for us because each site has different requirements. No site has an attendance; they are all automated attendance. For some sites, it is strictly that the call comes in and goes to a hunt group. Other calls and other sites have everything mapped out, where it is press "one" to get to HR, press "two" to get to sales, press "three", etc. Once you get to that, then you can drill down through individuals or functions. So, it's very nice to be able to go in, look at these things, see how they are done, and provide flexibility to it as well as being able to adjust scheduling. We are all in the United States, so we all have the same holiday schedule, but some of the hours are different. Depending on the location, they may work weekends or not. They may work from 5:00 AM until 11:00 PM or 8:00 AM to 5:00 PM. So, we are able to uniquely configure all those things at each site. It has to be very flexible to do these things. It is easy to see. Like anything else, they walked us through how to create one of the more complex ones. After that, we were able to do our own and kind of manipulate it to do what we wanted from there. The Dial Plan Editor enables us to organize call routing configurations per site. We don't have the ability to see globally. However, from a single desktop, I can look at all our sites, one at a time, which is all I need.
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