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Gong vs Jamf Pro comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Gong
Ranking in AI Customer Experience Personalization
2nd
Average Rating
9.0
Number of Reviews
12
Ranking in other categories
Conversation Intelligence Software (1st), AI Sales & Marketing (1st)
Jamf Pro
Ranking in AI Customer Experience Personalization
9th
Average Rating
9.4
Reviews Sentiment
6.2
Number of Reviews
110
Ranking in other categories
Mobile Device Management (MDM) (1st), Enterprise Mobility Management (EMM) (4th)
 

Mindshare comparison

As of May 2026, in the AI Customer Experience Personalization category, the mindshare of Gong is 1.6%. The mindshare of Jamf Pro is 1.1%, down from 10.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
AI Customer Experience Personalization Mindshare Distribution
ProductMindshare (%)
Gong1.6%
Jamf Pro1.1%
Other97.3%
AI Customer Experience Personalization
 

Featured Reviews

Matheus Paschoalin - PeerSpot reviewer
Account Executive (Medium Business) at a computer software company with 1,001-5,000 employees
Call reviews have boosted follow-ups and coaching but still need richer local insights and training
One of the things that I mentioned is the information that Gong has here in Brazil. I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead. It has to improve more. One point that I would like to see in Gong in the future would be to have more information about Brazilian companies that could help our life in sales. Gong should be more updated and be more full of information about our specific market. The points that I already mentioned, which are the updates and the information updates that are not really updated, are why it wouldn't be a 10. Another point of not being a 10 is the training that we have from Gong. I've never seen a person from Gong talking with us, giving us training or providing videos or training specific for sales in Gong. It depends on us to navigate in Gong, but we don't have much information and training that I think would be nice for us to have.
Mohd Javed Khan - PeerSpot reviewer
Lead Senior Consultant at Truglobal
Has supported centralized management of all Apple devices while ensuring high security and compliance
I have not encountered many areas for improvement, but there are feature requests submitted to Jamf Pro for reporting purposes that they are working on. Jamf Pro continues to increase its capabilities. One improvement I would recommend is integrating Jamf Setup Manager as an inbuilt feature. Currently, it is a separate tool that needs to be installed and integrated with Jamf Pro. Having zero-touch capability as an inbuilt feature would eliminate the need to work with scripts and configurations. The pricing of Jamf Pro is relatively high. Jamf Pro does not have a fixed price for all organizations. Based on my experience, they offer discounts inconsistently. Due to the high pricing, many organizations are moving to InTune and Workspace ONE. There are many other tools in the market for Mac OS device management, such as ScaleFusion, Addigy, and Kandji. Small organizations are moving to these alternatives, and larger organizations with fewer security concerns are moving to InTune. Despite being expensive, I still rate Jamf Pro highly because of its security features and comprehensive management capabilities for Mac OS devices.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Gong has positively impacted my organization by improving efficiency, helping our renewal rate, and enabling us to analyze and share client touchpoints internally to quickly address cross-departmental issues that might affect retention."
"My advice to others looking into using Gong is to go for it; it's really easy to use, the recordings are very good, it has transcripts, and I can ask something about the call, and it will generate the answer with AI."
"Gong records all our calls, giving us feedback and creating a central platform for communication within our company."
"Having call recordings and summaries helps our team have complete visibility into calls."
"Using the AI, Gong summarizes calls, gives notes, suggests follow-up emails, and provides useful statistics like talking time and sentiment scores."
"Gong has positively impacted my organization by definitely saving time, as we have a very big focus on utilizing AI."
"Gong is totally stable in my experience, I think it is a really nice tool, and I really enjoy using it."
"Gong has positively impacted my organization because as customer success managers and sales team members, we all have quite a few accounts."
"There is also zero-day support to all new Apple OS."
"Microsoft SSO integration allows us to set up email remotely for users without them having to do anything other than entering their password."
"Jamf has helped us manage all our devices even remote users that are located in Europe or the States (we're in Canada) it also has helped us have the ability to push security updates and standardize all of our Mac computers in our environment."
"I have been using Jamf Pro for a few years now, and I'm impressed with its functionality and ease of use."
"I really love the remote commands."
"I am most excited about a feature that is called User-Initialed Enrollment."
"In terms of scalability, this is a very flexible product, and you can easily up and downscale."
"Jamf Pro has improved the way IT supports education, allowing us to focus more on the education around technology rather than just keeping the technology running, and to collaborate with teachers to help them get the most out of their lessons."
 

Cons

"I would improve the interface for searching themes or words in the history of calls and emails."
"Gong can be improved with the follow-up email feature."
"I think there are other generative AIs that have good information, providing good information about the companies. Gong in this field is a bit not ahead; it has to improve more."
"These features might actually exist, but I never really use them since when I did, they weren't great."
"Gong does not integrate well within Microsoft Teams calendars; sometimes the extension gets missed out and it does not get added to the meetings easily, so that is the major drawback that I have seen across."
"Gong could be improved with a little bit better AI on the follow-ups, as I still find myself using Gong AI-generated follow-up emails with my own parameters in ChatGPT."
"I find that Gong's AI features are still not there yet, especially when it comes to call follow-up or mutual action plans."
"I think the external sharing might need some work, as if Gong had the ability to edit the calls."
"We need better reporting options."
"I would love to see a way to screen share to a Mac using the Jamf Pro web interface instead of Jamf Remote."
"It would be nice if there was a built-in means of renaming computers that worked reliably."
"The integrated patch feature is good but needs some tweaking."
"It would be great if we get an email notification when the Mac users install any apps, so IT can be alerted."
"For Windows, we have a reset option. We'd that option available for Mac."
"The product is pretty good as-is, but if anything could be improved I would say the UI could perhaps be a bit simpler."
"We would love to see the ability to have settings apply to mobile devices on a time schedule."
 

Pricing and Cost Advice

Information not available
"The price difference between Jamf Pro and VMware Workspace One is not very much, but when counting the cost of my time, Jamf Pro is clearly much better."
"They have a standard pricing model which they follow, and it's global."
"Licensing cost is dependent on the footprint and foreseen growth."
"The price of this solution is a bit high but it is worth the money for the features. There is an annual license for the use of this solution."
"The licensing costs for this solution are high."
"If you have the in-house capability to support Jamf, then paying for onboarding / JumpStart training is a no brainer."
"I know that as a school we get a discounted price, which is good because without it we would not be able to afford it."
"This is a pricey solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Construction Company
9%
Computer Software Company
9%
Comms Service Provider
7%
Financial Services Firm
11%
Media Company
11%
Computer Software Company
9%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise3
By reviewers
Company SizeCount
Small Business37
Midsize Enterprise41
Large Enterprise64
 

Questions from the Community

What needs improvement with Gong?
Gong is such a great tool that it's hard for me to give input. I'm fascinated by it, and they always send emails about what has been changed recently. I don't have any suggestions at this time.
What is your primary use case for Gong?
My main use case for Gong has two parts: one is for sending the recording to the client in a secure way, and the other one is to prepare for calls. I go into the account and see what has been done ...
What advice do you have for others considering Gong?
My advice to others looking into using Gong is to go for it. It's really easy to use, the recordings are very good, it has transcripts, and I can ask something about the call, and it will generate ...
What is your experience regarding pricing and costs for Jamf Pro?
My experience with pricing, setup cost, and licensing for Jamf Pro was good compared to other service providers.
What needs improvement with Jamf Pro?
I would still say that Jamf Pro's automated patch management requires development and improvement. Patch deployment comes from certain CDN servers, yet the process lacks control and transparency. S...
What is your primary use case for Jamf Pro?
My main use cases for Jamf Pro involve it being the greatest MDM solution for Apple devices, whether iOS, macOS, or tvOS. I am specialized in macOS and understand how its structures and API calls c...
 

Comparisons

 

Also Known As

No data available
JAMF Software Casper Suite
 

Overview

 

Sample Customers

Information Not Available
Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
Find out what your peers are saying about Gong vs. Jamf Pro and other solutions. Updated: April 2026.
894,738 professionals have used our research since 2012.