Freshservice and Juniper AppFormix are competitors in IT management and monitoring. Freshservice leads with ease of deployment and customer service, while Juniper AppFormix offers advanced features for performance optimization.
Features: Freshservice provides a robust ticketing system, automation capabilities, and an integrated knowledge base, making it ideal for IT service processes. Juniper AppFormix focuses on real-time monitoring, virtual environment analytics, and infrastructure performance insights.
Ease of Deployment and Customer Service: Freshservice offers straightforward deployment and responsive customer service, making it attractive for businesses seeking simplicity. Juniper AppFormix requires a more complex deployment but provides in-depth monitoring insights.
Pricing and ROI: Freshservice is seen as cost-effective with strong returns via automation and service efficiency. Juniper AppFormix, although higher-cost initially, promises greater ROI through advanced analytics vital for infrastructure optimization.
Freshservice is an intelligent, cloud-native service management solution. It provides efficiency and agility through AI to create a contextual and intelligent experience. The solution also empowers employees to work whenever and wherever they need to work. Freshservice powers integrations and workflows at the enterprise scale, building upon an open platform and marketplace with connectors and APIs that you can extend and customize.
Freshservice Features
Freshservice has many valuable key features. Some of the most useful ones include:
Freshservice Benefits
There are many benefits to implementing Freshservice. Some of the biggest advantages the solution offers include:
Reviews from Real Users
Below are some reviews and helpful feedback written by PeerSpot users currently using the Freshservice solution.
A Senior Helpdesk at a non-profit says, “I like the workflow automation capabilities, where based upon certain actions, it will automatically go and route tickets to a particular person. It is fairly user-friendly.”
PeerSpot user Cesar Q., CIO at Grupo Kasto, mentions, “The analytics are very good. The solution offers very nice incident management. The overall functionality of the product is excellent. The change management is helpful. They have an agent that we installed in every single asset. We have the inventory for all assets automatically. Contract management is very valuable for us as an IT department, as we have the information for every single computer across the company. We are starting to use the project management aspects right now. We have different projects and we have all the information in the same solution, in the same place. It makes everything more centralized and easier to access. The user interface is very nice and the solution is easy to use. You don't need to be an expert in order to navigate around and use the product. You don't need to read a lot of manuals in order to figure everything out. It's pretty intuitive.”
A Network Analyst at a real estate/law firm shares, "We find its ability to track what's going on with each request very valuable. We are also able to merge ticket requests and assign them to different groups in the company. We have another department that uses the same system."
AppFormix is an optimization and management software platform for public, private and hybrid clouds. This intent-driven software manages automated operations, visibility, and reporting in cloud and Network Functions Virtualization (NFV) use cases for Kubernetes and OpenStack, as well as Amazon Web Services. It features machine learning-based policy and smart monitors, application and software-defined infrastructure analytics, alarms, and chargeback accounting.
We monitor all Cloud Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
