We performed a comparison between ForgeRock and Intercede MyID based on real PeerSpot user reviews.
Find out in this report how the two Identity Management (IM) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It has a lot of out-of-the-box features. It is flexible, and there are a lot of possibilities to configure and extend it. It is user-friendly. It has an interface that is end-user or business-user friendly."
"The most valuable feature in Omada is the governance. We work with other products and other product vendors, but the sweet spot in the market for Omada is where things are heavy on governance."
"Surveying is a valuable feature because it allows us to import data and see who has access to what data, for example."
"The most valuable feature of Omada is its API connectivity, which allows seamless integration with various services like SAP, GRC, and Microsoft licenses."
"The most valuable feature for us is the ability to set up connectors to various IT systems and offer a wide range of supported connectors."
"The administrative features and SoD are valuable."
"The Governance and self-service that can be set up so you can use them yourself to work in the system are the most valuable features. End users can be enabled to help themselves."
"Omada's user interface is elegant and easy to work with. I like Omada's ability to automatically generate accounts for new hires and allow them access to all required systems by established policies. Around 80 percent of workers can start working immediately on their first day without requesting further access."
"Their access management solution, OpenAM, is most valuable because it meets the needs of a lot of users."
"ForgeRock has CIAM, which other products didn't have, and they have DevOps ready."
"Easy to navigate, handle and manage the applications."
"The support is good and prompt."
"I like the way it is handling authentication and authorization."
"Even though we have very small business interests with them today, they see that we plan on growing drastically over the next two years. Therefore, we have excellent support and we are now at a point where we are not calling tech support. We pick up a phone and call the Account Manager and they'll get everything resolved for us. We don't have to queue along with everybody else and go through a long process."
"We create and define the permissions and configurations for the users."
"Installation and configuration are pretty easy for ForgeRock OpenIDM."
"The feature for signing documents is important to me."
"The most valuable feature of the solution is the access management."
"The security permission inside Omada needs improvement. It's tricky to set up."
"The Omada support response time has room for improvement."
"We are still on Omada on-prem, but I understand that when Omada is in the cloud, you cannot send an attachment via email. We have some emails with attachments for new employees because we have to explain to them how to register and do their multi-factor authentication. All that information is in the attachment. People have to do that before they are in our system. We cannot give them a link to our Intranet and SharePoint because they do not yet have access. They have to register before that, so I need to send the attachments, but this functionality is not there in the cloud."
"It is not possible to customize reports on Omada Identity."
"Omada's performance could be better because we had some latency issues. Still, it's difficult to say how much of that is due to Omada versus the resources used by our other vendors in our on-prem environment. Considering the resources we have invested into making it run well, it's slightly slower than we would expect."
"Functionality and usability could be improved."
"If you find an error and you need it fixed, you have to upgrade. It's not like they say, "Okay, we'll fix this problem for you." You have to upgrade. The last time we upgraded, because there was an error in a previous version, we had to pay 150,000 Danish Krone (about $24,000 at the time of this review) to upgrade our systems... That means that we have to pay to get errors fixed that Omada has made in programming the system. I hope they change this way of looking at things."
"Improved traceability would be helpful for administrators. For example, let's say a user's permission is being revoked. We can only see the system that has carried out a particular action but not what triggered it. If an event definition or something has changed in the criteria for the permission being removed or something like that, we don't have immediate access to that information. It takes a little detective work."
"The user interface could be improved as it is cumbersome and outdated. It doesn't have a responsive UI."
"We raised tickets asking for improvements, but sometimes we don't get the proper solution. They are responding, but the ticket is open for weeks and weeks. For some issues, we don't get a satisfactory solution or the solution doesn't work."
"The identity management model needs a bit of improvement."
"The only problem with ForgeRock is that it is derived from an open-source product, so sometimes it's a bit unstable."
"I think the upgrade process is sometimes a little complicated and there are failures that occur."
"The solution's deployment should be made easier."
"Automatic Deployment needs improvement. it could be made easier."
"In an upcoming release, the solution could improve by limiting the need to do customizations."
"I'm not sure whether the solution has a mobile version or mobile dashboard, but that would be nice."
"Reporting features would be a good addition to Intercede MyID, as it is one of the areas where the solution lacks."
ForgeRock is ranked 6th in Identity Management (IM) with 27 reviews while Intercede MyID is ranked 19th in Identity Management (IM) with 2 reviews. ForgeRock is rated 8.0, while Intercede MyID is rated 9.0. The top reviewer of ForgeRock writes "Governance and access management solution used for multi-factor authentication that is outdated with an unresponsive UI". On the other hand, the top reviewer of Intercede MyID writes "A tool to encrypt and decrypt emails that can also be useful for general access management". ForgeRock is most compared with SailPoint IdentityIQ, PingID, Microsoft Entra ID, Auth0 and Symantec Siteminder, whereas Intercede MyID is most compared with Microsoft Entra ID Protection, SailPoint IdentityIQ and ProofID IGA. See our ForgeRock vs. Intercede MyID report.
See our list of best Identity Management (IM) vendors.
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