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FireHydrant vs SolarWinds Incident Response comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

FireHydrant
Ranking in IT Alerting and Incident Management
17th
Average Rating
8.0
Reviews Sentiment
2.2
Number of Reviews
2
Ranking in other categories
No ranking in other categories
SolarWinds Incident Response
Ranking in IT Alerting and Incident Management
5th
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2026, in the IT Alerting and Incident Management category, the mindshare of FireHydrant is 2.1%, up from 1.6% compared to the previous year. The mindshare of SolarWinds Incident Response is 1.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Alerting and Incident Management Mindshare Distribution
ProductMindshare (%)
SolarWinds Incident Response1.7%
FireHydrant2.1%
Other96.2%
IT Alerting and Incident Management
 

Featured Reviews

TE
Manager, Platform Engineering at ECi Software Solutions
Automated incident response has improved ownership clarity and data-driven decision making
I believe one of the biggest impacts FireHydrant had on my organization was identifying ownership across services and products and then being able to track execution.Tracking execution and identifying ownership improved things for my teams because nobody could hide behind a "I didn't know" or "it wasn't a problem" kind of response. As long as deep observabilities were in place, so logs, metrics, and traces, identifying where the issues were and then routing to those teams was critical. This also allowed me to take a data-driven approach in identifying where further R&D needed to happen across the product suite based off of what our customers were actually doing, bypassing biases from sales teams, development teams, and others.
HemantKumar7 - PeerSpot reviewer
Senior Site Reliability Engineer at a tech vendor with 501-1,000 employees
Proactive alert routing has improved uptime and now reduces incident impact across teams
Squadcast requires improvement in that whenever team members upload notes, there is a restriction preventing them from manually resolving alerts. Alerts can only be resolved via proper signals from Alertmanager. Users should not be able to resolve incidents without manual intervention. This is a major requirement because team members sometimes resolve alerts manually, risking the resolution of critical alerts. Additionally, with multiple production environments and services, we receive multiple alerts for issues such as the same disk alert several times. To reduce this noise, we utilize suppression and need deduplication rules. Having a feature to set deduplication rules in one service applicable to other services would be a great help. Other improvements needed for Squadcast include observations I have made over the last four years, and I will convey any updates regarding improvements in the future.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I believe one of the biggest impacts FireHydrant had on my organization was identifying ownership across services and products and then being able to track execution."
"FireHydrant had a great impact on my organization, given we were using it consistently across all the incidents that we had."
"Squadcast notifications have helped me resolve issues faster because they notify me as soon as an issue happens, and then I go and fix it before it gets escalated to further sections."
"Squadcast has positively impacted my organization by significantly limiting production incidents compared to before; after using Squadcast, we are much more aware of particular incidents happening with the production server."
"Squadcast has positively impacted our organization by providing timely acknowledgment of alerts, which improves our handling of production issues."
"Squadcast has positively impacted our organization because we are timely getting alerts, and based on those alerts, we can take the required actions, so if there is any burning security alert, we can timely act to avoid production downtime, which results in a return on investment, and there are many transactional costs involved in it, so by reducing the downtime of the system, we are able to save revenue loss from the client side."
"A significant return on investment has been seen because incidents can be tracked timely and actions can be taken that minimize downtime."
"Squadcast has impacted our organization positively by reducing more time and by making sure our solution runs faster."
"Squadcast has positively impacted the organization with its notification feature that allows receiving a call in case an alert is missed from the UI, enabling timely action, which helps in resolving issues within the minimum time frame and prevents more production issues."
"When we receive alerts in a timely manner, we can proactively monitor our systems without downtime, maintaining system health with proper alerts, and within the time frame, we can take the necessary action to resolve those alerts, helping to delay major incidents and achieving uptime above 99.9% and 99.2%."
 

Cons

"FireHydrant's AI capabilities need to be treated with scrutiny regarding accuracy and reliability of output, and for the provider to be able to instill absolute trust in the user base is very difficult."
"Back then, I think there were some missing features in their Terraform provider, so that is the only thing that comes into my mind regarding needed improvements."
"One feature I think Squadcast must improve is the message quality and call quality we get; currently, the proper message is not being clearly heard on the calls we receive."
"Squadcast could enhance the UI to be more user-friendly."
"I remember when we were working on the integration, the documentation was not great, and we found it difficult to understand what the document was saying in some parts."
"Squadcast user interface is poor, especially when you are on a smaller screen, as it makes the navigation experience very bad."
"A few areas need improvement. For example, AI-generated incident summaries take a lot of time to be completed."
"Sometimes, while updating the escalation policies tab, Squadcast takes a lot of time, which could be improved."
"In terms of improvements for Squadcast, there are opportunities, such as having only two workflows for tagging alerts based on priority P1, P2, with our current premium plan."
"Squadcast requires improvement in that whenever team members upload notes, there is a restriction preventing them from manually resolving alerts."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
19%
Computer Software Company
16%
Construction Company
13%
Manufacturing Company
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise8
 

Questions from the Community

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What is your experience regarding pricing and costs for Squadcast?
My experience with pricing, setup cost, and licensing was very awesome because pricing is affordable. They charge a very affordable pricing compared to features. The setup cost was more attractive.
What needs improvement with Squadcast?
A few areas need improvement. For example, AI-generated incident summaries take a lot of time to be completed.
What is your primary use case for Squadcast?
My main use case for Squadcast is in two different ways. I use it for on-call management, whereby I'm able to schedule calls and do the escalations, as well as live call routing to agents. That is ...
 

Overview

 

Sample Customers

* **Airbnb** * **Amazon** * **Apple** * **Atlassian** * **Baidu** * **Capital One** * **Cisco** * **Dropbox** * **Facebook** * **Google** * **HubSpot** * **IBM** * **LinkedIn** * **Lyft** * **Microsoft** * **Netflix** * **Oracle** * **PayPal** * **Pinterest** * **Qualcomm** * **Robinhood** * **Salesforce** * **Snapchat** * **Spotify** * **Square** * **Stripe** * **Twitter** * **Uber** * **VMware** * **WeWork** * **Yelp**
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Find out what your peers are saying about PagerDuty, Splunk, SolarWinds and others in IT Alerting and Incident Management. Updated: October 2026.
915,341 professionals have used our research since 2012.