Everbridge IT Alerting vs PagerDuty Operations Cloud vs xMatters comparison

Everbridge and PagerDuty are both solutions in the IT Alerting and Incident Management category. Everbridge is ranked #8 with an average rating of 8.0, while PagerDuty is ranked #1 with an average rating of 8.7. Everbridge holds a 5.3% mindshare in IMS, compared to PagerDuty’s 9.7% mindshare. Additionally, 100% of Everbridge users are willing to recommend the solution, compared to 99% of PagerDuty users who would recommend it.

Everbridge IT Alerting

Read 23 Everbridge IT Alerting reviews

2,899 Views
2,058 Comparison Views

100% willing to recommend

PagerDuty Operations Cloud

Read 93 PagerDuty Operations Cloud reviews

7,712 Views
4,010 Comparison Views

99% willing to recommend

xMatters

Read 31 xMatters reviews

2,427 Views
2,136 Comparison Views

96% willing to recommend

Everbridge IT Alerting

PagerDuty Operations Cloud

xMatters

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between Everbridge IT Alerting, PagerDuty Operations Cloud, and xMatters based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management.

To learn more, read our detailed IT Alerting and Incident Management Report (Updated: May 2026).

Buyer's Guide

IT Alerting and Incident Management

May 2026

Download the complete report

Helped 900,125 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Mindshare comparison

As of June 2026, in the IT Alerting and Incident Management category, the mindshare of Everbridge IT Alerting is 5.3%, down from 8.4% compared to the previous year. The mindshare of PagerDuty Operations Cloud is 9.7%, down from 19.8% compared to the previous year. The mindshare of xMatters is 4.8%, down from 5.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Alerting and Incident Management Mindshare Distribution
Product	Mindshare (%)
PagerDuty Operations Cloud	9.7%
Everbridge IT Alerting	5.3%
xMatters	4.8%
Other	80.2%

IT Alerting and Incident Management

Featured Reviews

reviewer2405115

Head of Business Continuity & Resilience at a manufacturing company with 5,001-10,000 employees

Provides good detection and escalation features to reduce downtime

We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing specific situations. When we did the analysis, Everbridge IT Alerting was one of the main products in the markets adapted to our organization's expectations. Currently, we are using it for a different aspect. Overall, the solution gives a better understanding of the incident response aspect. It helps manage that kind of situation. The solution's detection and escalation features are crucial in reducing downtime. The solution's automation capabilities help quickly identify the right members and skills. Everbridge IT Alerting is deployed on the cloud in our organization. We tried to make the solution more independent. However, we tried one or two integrations, and they went well. You need to have the right skills to integrate the solution with other tools. I would recommend the solution to other users based on their industry and business requirements. Overall, I rate the solution an eight out of ten.

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Daksh Yamal

Senior Software Engineer at Infosys

Centralized incident response has cut noise, improved morale, and protects revenue every day

PagerDuty Operations Cloud offers robust features including centralized alerting and incident response, on-call scheduling and escalation, automated remediation and runbooks, stakeholder communication during major incidents, and automation capability. Everything has been working exceptionally well with PagerDuty Operations Cloud. The features have been excellent. It is a spanning tool that has enabled us to operationalize reliability. Since rolling it out three years ago, we have cut MTTR by 35% and reduced on-call noise by 70% through AIOps correlation. For us, the main value of PagerDuty Operations Cloud lies less in paging and more in coordination, automation, and reducing the operational burden on engineers. Reducing the operational burden has improved morale among our engineers. They have been able to focus on other projects and tasks since they have saved considerable time, and consequently productivity in the organization has greatly improved. We have also seen faster incident response, lower MTTR, reduced alert noise, and decreased on-call burnout. Additionally, automation has reduced manual toil, with approximately 25 of our P2 incidents now being resolved or partially resolved by automation before an engineer touches them.

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Dean-Robinson

Sr. Developer at a media company with 10,001+ employees

A versatile solution with excellent logging capabilities that reduced our time to resolve

The reporting functionality could be improved, though I know that's something xMatters, inc. is working on. For example, sometimes I need to go into the platform and find users who aren't in groups that have been created recently, haven't logged in and so on. Previously, this was hard work, but they added loads of filters, making it more accessible. Still, the ability to create custom-designated reports that I could run and schedule would be fantastic for me. It would be good if they keep improving the reporting functionality, as it can be somewhat restrictive sometimes. There are a couple of improvements that xMatters could make to the incident hub, where we can manage high-priority incidents. More sharing capability between collaborating incident managers would be good to see, including the ability to whiteboard. That would allow them to share and sketch out ideas while looking for a solution. Those two features are essential, and that's why we want to use the solution in conjunction with Everbridge because xMatters doesn't have them.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster."

"You can configure the tool to escalate if no action is taken within a certain time period. That avoids sending off an alert that nobody deals with and where nobody knows that nobody has dealt with it."

"The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful"

"It helps to pull the right people in very quickly, through a collection of utilities where you can say, "I want to notify more than one person at a time. I want to escalate at my discretion and via rules within the system.""

"Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs, and that time has been cut down to two or three minutes, so we have had tremendous gains from implementing the tool."

"Even in the first few months, we realized some of those benefits around shortening the time to resolution."

"We have been able to quantify improvements in escalation and time to resolution, as it has decreased timeframes and improved resolution by 35 - 40 percent."

"I think it's a robust solution with multiple modules that can be leveraged."

More Everbridge IT Alerting pros

"PagerDuty Operations Cloud has a very good impact on our company, especially regarding business and service level agreements, as well as reducing incident resolution time."

"With the help of PagerDuty Operations Cloud, we are able to fix most of the issues and reduce repetitive issues in our infrastructure."

"Integration-wise, PagerDuty Operations Cloud is flawless."

"PagerDuty Operations Cloud is definitely an important tool, because with our investment we can save time and resolve issues quickly, saving around 30 minutes for each incident which adds up to almost 40 to 50 hours saved in a week."

"Whenever we have a server that goes down, we get notified immediately which helps out our clients and all the developers, so we know when we have to log on to bring it back up."

"PagerDuty Operations Cloud changed the process and the flow in our team very smoothly."

"The impact of PagerDuty Operations Cloud's alert reduction feature on our organization helps determine which incidents are business-critical, the impacted services, which teams should respond first, and what customer business impacts exist, focusing on the prioritization of critical incidents, enabling faster incident responses and reducing alert noise for better business visibility."

"The best thing that we've had is that we get alerted before things happen rather than after the customer's having a problem or notices the problem."

More PagerDuty Operations Cloud pros

"The on-call schedule that they have for groups is amazing in terms of how it works and how it triggers. You don't need to do anything. You just upload the users, and you have the calendar of the schedules. It is amazing how it works and how easy it is to work with this feature."

"xMatters stood out to us during our research because of the versatility of its rotas, how we could set up various group rotas, different shift patterns, the ability to order devices and add personal devices etc. It's a much more flexible solution than ServiceNow, the in-house tool we also evaluated."

"The customer service is quite responsive, they are quick to answer your calls or emails, and they do provide good support."

"Through one tool, we're able to generate email notifications, voice notifications, mobile push notifications, Slack channel notifications, all managed from one place, simple and easy to use. People are able to join the conference bridge directly from the phone call by pressing one button instead of having to dial into a bridge and remember a conference code."

"It has reduced the time to engage engineers, which leads to improved ticket resolution and ultimately to improved service provision for our clients, with our systems down for less time because the engineers are engaged much faster."

"It is an efficient way to deliver communication to a large number of users across a number of different applications."

"By adding the ServiceNow integration, we have been able to page support groups for critical incidents and move scheduling from ServiceNow into xMatters, offering more control to our support groups."

"Having our users manage their own notification devices within xMatters is huge, since it takes the burden off our datacenter."

More xMatters pros

Cons

"With their templates, you can only have a maximum of three phases: new, updated, and resolved."

"The solution's non-targeted communication with external parties could be enhanced."

"They still have a limitation due to their partner, I believe it's Twilio, where, if you're on an incident call, there is a four-hour time limit. We often have calls that go over four hours in length so people have to drop and rejoin to reset their four-hour timer. It's a minor inconvenience, but it's not ideal."

"The customization of messages might be one area that they can improve on."

"A key area for improvement - and I think they are working towards these things - is analytics. If I want to do sophisticated reporting and analysis of the data that's being captured in IT Alerting, at the moment, the reporting interface is immature."

"The feature that xMatters has that Everbridge doesn't have, or has in a limited way, is a method of funneling some alerts, as an FYI, to other stakeholders who are not necessarily prime actors in an incident."

"The ability for members to change their schedules, and change the person their swapping with, could use improvement. The GUI is a little tough to navigate. It's not very straightforward when someone is trying to change schedules."

"I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long message, they end up sending you a link to the rest of the message."

More Everbridge IT Alerting cons

"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."

"Because of the way you have to structure the rosters, if an engineer has to go on leave, you can't just go in and reassign or take this person out of all of the different rosters that they're in."

"The pricing for PagerDuty Operations Cloud is a bit expensive, especially for startups like us, compared to the other platform which I mentioned, which is Rootly."

"The only challenge I see is finding the engineer that belongs to the group."

"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."

"Though the integration was a bit time consuming."

"It cannot be integrated with our upgraded Jira system."

"I have observed that MTTR is very slow, and wrong escalation sometimes routes alerts to the wrong team rather than the proper team."

More PagerDuty Operations Cloud cons

"Some of the workflow development work that we do for the in-house piece can be quite complicated if you don't have experience using the tool."

"The user interface could be more intuitive. Once you know what you're doing, you're fine. However, if you don't know where to start then it can be a bit difficult to figure out how to make it work and how it will function together with different tools in the Flow Designer."

"I would like to see some more user templates. There are roles — administrator, user, etc. — but it would be nice to create a user template that restricted what people assigned that role could do."

"We would like to see the ability to support custom devices. We have a lot of users who use Slack, which is another tool for communication. xMatters currently does not support Slack as a communication method. It can't send events to Slack and respond to them."

"While the documentation is good, the knowledge base - the collection of user supported community forums - is a little weak compared to some of the other products I've used. If I have a problem that I can't find the answer to in the documentation, there are very few places to go after that, because the user base, the community forums, are not strong for me to find someone who's had the same issue as me, and find out what the answer to their problem was. That's somewhat of a weak point."

"The user interface could be more intuitive. When you are not familiar with integrations and you're starting fresh, looking for where to begin, it is a bit daunting and not as clear as it could be."

"An additional knowledge-sharing program could be helpful and part of the demo workshops (right now, these only provide partial information)."

"It has not improved our organization."

More xMatters cons

Pricing and Cost Advice

"As far as I'm aware, there are no costs beyond the standard licensing fees."

"Licensing cost is driven largely by the number of users in the platform including admins, group managers, and message senders, so you want to consider your needs there."

"The annual cost is $125,000 USD. That is for everything. It includes the 11,000 mass notifications. Technically, we have 500 licenses for IT Alerting."

"The pricing was under $25 a month per user. We had about 1,000 defined users."

"They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting, it is worth it. They are competitively priced, but the IT alerting is the differentiator. The way that they market it and push it out. That is their premier function."

"Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for."

"It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions."

"The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost."

More Everbridge IT Alerting pricing and cost advice

"The solution is paid on a monthly basis and represents about 1% of the platform's budget."

"The cost is based on the package you select."

"The price is very high."

"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."

"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."

"The cost is quite high. But if you want to get a full-featured application and you have a big team..."

"There is a license needed to use PagerDuty."

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."

More PagerDuty Operations Cloud pricing and cost advice

"The features they provide, versus the cost, are pretty good."

"I know roughly what we pay per year. For what we use it for and what its purpose is, it is very valuable."

"This is a subscription-based, SaaS solution."

"Then, in pricing, you are limited on your number of SMS messages that you can send a month and the licensing cost annually."

"Pricing is pretty straightforward and listed on their website. I recommend starting small and expanding later."

"It seemed comparable or more reasonable than some of the other solutions, at least when we evaluated it. There are no extra costs in addition to the standard licensing fees. Its cost is good, given the breadth of features provided by xMatters."

"Cost is probably my biggest concern. I know the solution was recently acquired by Everbridge, and Everbridge was one of the competitors that was included in our RFP five years ago. Everbridge's costs were astronomical compared to where every other solution was, not just xMatters."

"The pricing is tiered so we took that into account. If we were to license 10 or 20 people, that would be a certain price. And if we were to license 50 or 100, there would be a little bit of discounting. But the per-user license was right in line with what we were expecting."

More xMatters pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Performing Arts

Construction Company

Manufacturing Company

Performing Arts

13%

Financial Services Firm

13%

Manufacturing Company

Educational Organization

Financial Services Firm

12%

Construction Company

10%

Performing Arts

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Large Enterprise	22

By reviewers
Company Size	Count
Small Business	29
Midsize Enterprise	19
Large Enterprise	71

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	24

Questions from the Community

What is your experience regarding pricing and costs for Everbridge IT Alerting?

Everbridge IT Alerting is a cost-efficient solution.

See all answers

What needs improvement with Everbridge IT Alerting?

The solution's non-targeted communication with external parties could be enhanced.

See all answers

What advice do you have for others considering Everbridge IT Alerting?

We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any ...

See all answers

What is your experience regarding pricing and costs for PagerDuty?

I would say the pricing is quite mid-range, but the setup cost and licensing can sometimes be a little challenging.

See all answers

What needs improvement with PagerDuty?

The noise aspect of PagerDuty Operations Cloud could be better. What happens is if there is some sort of an issue occ...

See all answers

What is your primary use case for PagerDuty?

The main purpose of PagerDuty Operations Cloud is to receive alarms for real incident production critical issues. Whe...

See all answers

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Comparisons

ConnectWise RMM vs Everbridge IT Alerting

Compared 13% of the time

OnSolve Platform for Critical Event Management vs Everbridge IT Alerting

Compared 10% of the time

ServiceNow vs Everbridge IT Alerting

Compared 7% of the time

Splunk On-Call vs Everbridge IT Alerting

Compared 7% of the time

HPE OneView vs Everbridge IT Alerting

Compared 7% of the time

More Everbridge IT Alerting Competitors

Opsgenie vs PagerDuty Operations Cloud

Compared 9% of the time

JIRA Service Management vs PagerDuty Operations Cloud

Compared 6% of the time

BigPanda vs PagerDuty Operations Cloud

Compared 5% of the time

Splunk On-Call vs PagerDuty Operations Cloud

Compared 5% of the time

Moogsoft vs PagerDuty Operations Cloud

Compared 4% of the time

More PagerDuty Operations Cloud Competitors

Opsgenie vs xMatters

Compared 19% of the time

FireHydrant vs xMatters

Compared 10% of the time

ServiceNow vs xMatters

Compared 5% of the time

Rootly vs xMatters

Compared 5% of the time

OnSolve Platform for Critical Event Management vs xMatters

Compared 4% of the time

More xMatters Competitors

Product Reports

Buyer's Guide

Everbridge IT Alerting

June 2026

Download Everbridge IT Alerting product report

Buyer's Guide

PagerDuty Operations Cloud

May 2026

Download PagerDuty Operations Cloud product report

Buyer's Guide

xMatters

May 2026

Download xMatters product report

Also Known As

No data available

xMatters IT Management

Overview

Everbridge IT Alerting integrates ticketing systems and ServiceNow, offering real-time alerts and automated escalations. It streamlines incident management and boosts efficiency with features like geofencing, API connectivity, and a mobile app for rapid notifications.

Everbridge IT Alerting is designed for efficient incident management by integrating with major ticketing systems like ServiceNow. It offers real-time alerting, customizable templates, and automated escalations, which reduce response time and manual effort. Geofencing and API access provide flexibility, while the scheduling calendar supports dynamic shifts and on-call management. The system's deduplication and engagement tools enhance coordination among users. Additionally, the mobile app ensures fast notification delivery, though there's room for improvement in interface intuitiveness, analytics capabilities, and GPS tracking. Users can benefit from smoother schedule management and more flexible integrations, which enhance operational efficiency.

What are the key features of Everbridge IT Alerting?

Integration with Ticketing Systems: Facilitates efficient incident tracking and resolution by connecting with platforms like ServiceNow.
Real-time Alerting and Automated Escalations: Ensures swift and automated incident response processes.
Customizable Templates: Allows tailoring communication to specific incident needs.
Geofencing and API Connectivity: Provides flexibility and adaptability across different scenarios and systems.
Scheduling Calendar: Simplifies on-call management with dynamic shift capabilities.
Mobile App Features: Enables rapid notification delivery for immediate incident awareness.

What benefits and ROI should users consider in reviews?

Reduced Incident Response Time: Quick alerts and escalations minimize downtime and disruptions.
Increased Efficiency: Automation and integration reduce manual workload and streamline processes.
Enhanced Coordination: Features like deduplication and engagement tools improve collaboration.
Flexibility and Scalability: API connectivity and customizable options support diverse requirements.
Improved Resource Allocation: Efficient scheduling and real-time alerts optimize team efforts.

In IT, Everbridge IT Alerting optimizes on-call management and email integration for critical alerts, benefiting global security operations centers by enhancing threat tracking and emergency responses. IT teams use it for managing support tickets, incident escalations, and proactive outage notifications, with on-call schedules guided by its calendar features.

Everbridge

PagerDuty Operations Cloud focuses on efficient incident management, featuring advanced alert and notification systems, mobile alerts, and AI-driven functionalities that facilitate streamlined on-call schedules and integrations with major monitoring tools.

PagerDuty Operations Cloud offers comprehensive incident management with real-time alerts and notifications via mobile, SMS, and calls. This empowers teams to respond swiftly and reduce missed incidents. Efficient on-call management through automated scheduling and escalation enhances team productivity, while AI-driven alert grouping minimizes noise. Integration with tools like AWS and Datadog further streamlines operations.

What are the key features of PagerDuty Operations Cloud?

Real-time Incident Alerts: Improves response times by ensuring immediate notifications.
AI-driven Alert Grouping: Minimizes noise for enhanced focus and efficiency.
Automated Scheduling: Streamlines on-call management and escalation.
Monitoring Tool Integration: Seamlessly works with tools like AWS and Datadog.
Mobile Alerts: Enables SMS and call notifications for instant communication.

What benefits and ROI should users consider?

Increased Efficiency: Reduces operational burden through automation.
Improved Team Productivity: Lowers incident noise and accelerates resolution.
Enhanced Customization: Tailors alert prioritization and escalation policies.
Time Savings: Expedites incident management and reduces error rates.

PagerDuty Operations Cloud implementation spans industries like e-commerce and IT services, where it automates anomaly detection and manages high-severity incidents. Its integration capabilities and AIOps features significantly enhance incident management, proving valuable for sectors demanding real-time performance and responsiveness.

PagerDuty

xMatters provides robust automated notifications and incident management, enhancing alerting and critical IT incident handling with seamless integrations, ensuring timely communications.

xMatters is designed for efficient incident management and streamlined IT alerting. It offers flexibility through integrations with ServiceNow, Slack, and others, enhancing communication and workflow management during critical events. Users highlight the SaaS model, customizable on-call scheduling, and effective communication tools. These features reduce incident response times, enhance message delivery, and support team collaboration across platforms.

What features make xMatters stand out?

REST API Automation: Facilitates seamless integration and automation.
Intuitive UI: Simplifies the user experience for managing workflows.
Workflow Builder: Enhances customization for incident processes.
Integration Flexibility: Supports various tools like ServiceNow and Slack.
Customizable Scheduling: Offers tailored on-call schedules and escalation paths.
Automated Notifications: Streamlines incident response times.
Robust Logging: Ensures reliability in tracking system activities.
Device Management: Offers comprehensive control over notification devices.
Self-Service Capabilities: Empowers users in managing their alerts and settings.
Conference Bridging: Facilitates communication during incident resolution.

What benefits should users consider in reviews?

Operational Efficiency: Enhanced by seamless integrations.
Improved Incident Response: Driven by automated notification and escalation pathways.
User Empowerment: Through self-service and device management features.
Accessibility: Enabled by a SaaS-based infrastructure.
Collaboration: Boosted through messaging and conference features.

xMatters supports industries in managing IT incidents and emergency notifications. Teams prioritize alerts, maintain on-call schedules, and automate response workflows, particularly integrating with tools like ServiceNow for critical event handling. Its application in infrastructure monitoring and proactive engagement is notable across sectors.

Everbridge

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast

Over 2.7 million users trust xMatters daily at successful startups and global giants including athenahealth, BMC Software, Box, Credit Suisse, Danske Bank, Experian, NVIDIA, ViaSat and Vodafone. xMatters is headquartered in San Ramon, California and has offices worldwide. Visit our website to see how business like yours found solutions with xMatters.

Buyer's Guide

IT Alerting and Incident Management

May 2026

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