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Everbridge IT Alerting vs OPS/MVS Automation Intelligence comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Everbridge IT Alerting
Average Rating
8.8
Reviews Sentiment
8.0
Number of Reviews
23
Ranking in other categories
IT Alerting and Incident Management (9th)
OPS/MVS Automation Intellig...
Average Rating
9.4
Reviews Sentiment
8.3
Number of Reviews
27
Ranking in other categories
Event Monitoring (13th), Mainframe Management (7th)
 

Mindshare comparison

Everbridge IT Alerting and OPS/MVS Automation Intelligence aren’t in the same category and serve different purposes. Everbridge IT Alerting is designed for IT Alerting and Incident Management and holds a mindshare of 7.7%, down 10.1% compared to last year.
OPS/MVS Automation Intelligence, on the other hand, focuses on Event Monitoring, holds 3.4% mindshare, up 1.7% since last year.
IT Alerting and Incident Management Market Share Distribution
ProductMarket Share (%)
Everbridge IT Alerting7.7%
PagerDuty Operations Cloud22.5%
Opsgenie13.7%
Other56.1%
IT Alerting and Incident Management
Event Monitoring Market Share Distribution
ProductMarket Share (%)
OPS/MVS Automation Intelligence3.4%
ServiceNow IT Operations Management17.8%
OpsRamp14.5%
Other64.3%
Event Monitoring
 

Featured Reviews

reviewer1846215 - PeerSpot reviewer
Helps in identifying potential impact and allows us to see where our assets are in relation to a risk event
I personally love VCC because I just think there needs to be more data to support it so we can be more proactive and easily assess the impact. So, I appreciate the visual aspect, but it has to have the data to support it. It has proved very useful, particularly because we have a GSOC that's not technically 24/7. We do have an 800 number that people call 24/7. If something happens, they can easily send Everbridge a notification to activate the team off hours. It is useful in that respect too. We use it in conjunction with teams, but off-hours and for additional people outside of the core team, we use Everbridge, which is useful.
GP
It automates responses, preventing issues from becoming more severe
I just installed version 12.3, which actually already has a number of new features. It's going to make it easier for some of our new users. I'm old-school, I learned it the old way. I actually want to go back and implement it and start doing things the new way. As I need to train people, it's going to make it easier for them and make the learning curve much shorter. The new release addressed some shortcomings of the product. It was old-school. The learning curve was a little bit long in the beginning, but it's really come a long way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"By leveraging Everbridge, with a few clicks of a mouse, we are able to go in and request as many teams as we require to respond to an incident and bring them together to collaborate much faster."
"People are able to join a bridge with one press of a button. It gives us the ability to contact the correct people via rules, based on conditions."
"The email integration, the ability to launch from other programs using email triggers, was the primary reason we got the solution and it's been really helpful"
"It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable."
"The rotation and replacement options save our managers a lot of time."
"Powerful conference bridging that rigorously reaches out to stakeholders, which saves time working an issue. The mobile app provides ease of use for our resolvers and mobile push has proven quick and reliable. It also gives us flexibility around creating sometimes complex shifts within an on-call calendar."
"Our performance showed us that, for major incidents, we spent over 40 minutes just making manual call-outs. That is why we implement the tool in the first place and that time has been cut down to two or three minutes."
"Even in the first few months, we realized some of those benefits around shortening the time to resolution."
"Their technical support is incredible, immediately responsive, and even if it is not updated to Level 2 support sometimes, they chip in providing more detailed answers and options to fix the problem."
"It's a very stable product. I very much like the SSM stuff in it. The rules engine, it's awesome."
"It's very flexible. You can customize what you need to, which is good. For example, you can do your own coding inside the tool, make your own scripting tooling."
"It allows us to respond faster to issues. If there are issues that come out, we're able to capture a message and alert somebody about it."
"If something breaks and it goes down when it's not supposed to, automation brings it right back up."
"With the automation pieces we can bring this region up or take this region down, and it allows us to always meet our time critical requirements."
"It's very secure, because it's a legacy application."
"I do not have to keep recordings. It is there and is proactive. It helps the operators, human editors, and me."
 

Cons

"You have to create schedules in Everbridge. It would be better if it could tie into an existing solution, such as Microsoft Exchange or Google Calendar, so that you don't have to create it in both places. That's one thing it lacks right now. You can't just say, "Hey, look at this Microsoft calendar. That's what we want to use." You have to create it in Everbridge."
"The ability to not have to worry about the IT alerting and calendar resources. I would like it to be simpler in the sense of a different cost structure."
"An ability to get to the database that houses our information would be great. Currently, we are at the mercy of Everbridge and, if they do not have the function built, we cannot gather the information that we would like."
"There is some room to improve the initial-rollout functions which are a little bit painful."
"Explanations are limited to 500 characters in description fields."
"It could use more enhancement type integrations, but no improvements to functionality are needed."
"The integration with other solutions needs improvement... Due to issues with the libraries provided by Everbridge, we have not been able to integrate IT Alerting with our incident management tool."
"The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."
"The reason sometimes it is not stable, we do not have the expertise to write the script.​"
"The GUI interface could be improved, but that is coming. They are working on that."
"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."
"Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions."
"The interfaces to USS, CA UIM could be better. CA Common Services interfaces - namely Zdata Mover, Zmessage Service, Zdatacolletcor - are poorly documented."
"​It’s a complex product. The initial installation is easy, but implementing various functions is a constant process.​"
"It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it."
"Scalability is zero. It cannot be scaled because of its age."
 

Pricing and Cost Advice

"They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting, it is worth it. They are competitively priced, but the IT alerting is the differentiator. The way that they market it and push it out. That is their premier function."
"It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions."
"Pricing is reasonable."
"The end result is that we have driven down our MTTR by an average of about 45 minutes across all major outages. That is very substantial considering the cost of every minute of outage can be thousands of dollars lost."
"This product has helped us save $200,000 from being able to get rid of vendors and consolidate functionalities to doing incident reporting."
"They are one of the cheapest solutions on the market. We looked at all of the major competitors in the space. Everbridge was one of the most affordable for what they are offering."
"Everbridge is not an inexpensive tool, but as the adage says, you get what you pay for."
"Everbridge IT Alerting is a cost-efficient solution."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
11%
Manufacturing Company
8%
Performing Arts
7%
Logistics Company
20%
Educational Organization
12%
Manufacturing Company
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business3
Large Enterprise22
By reviewers
Company SizeCount
Small Business1
Large Enterprise24
 

Questions from the Community

What needs improvement with Everbridge IT Alerting?
The solution's non-targeted communication with external parties could be enhanced.
What advice do you have for others considering Everbridge IT Alerting?
We are using Everbridge IT Alerting for incident and crisis modules. The tool is powerful in itself, but as with any tool, you need to adapt it to the organization to be suitable for managing speci...
Ask a question
Earn 20 points
 

Also Known As

No data available
CA OPS MVS Event Management and Automation, CA OPS/MVS Event Management and Automation, Unicenter CA-OPS/MVS Event Management and Automation
 

Overview

 

Sample Customers

Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
Tieto
Find out what your peers are saying about PagerDuty, Splunk, Atlassian and others in IT Alerting and Incident Management. Updated: September 2025.
867,497 professionals have used our research since 2012.