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Oracle CX Sales vs escala CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

escala CRM
Ranking in CRM
36th
Average Rating
9.0
Reviews Sentiment
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Oracle CX Sales
Ranking in CRM
11th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
Opportunity Management (9th), Sales Force Automation (4th)
 

Mindshare comparison

As of April 2026, in the CRM category, the mindshare of escala CRM is 0.5%, up from 0.2% compared to the previous year. The mindshare of Oracle CX Sales is 1.0%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Mindshare Distribution
ProductMindshare (%)
Oracle CX Sales1.0%
escala CRM0.5%
Other98.5%
CRM
 

Featured Reviews

Alveiro Goyeneche - PeerSpot reviewer
Desarrollo de negocios at SEGEN GROUP SAS
Best suitable for small to medium companies and offers excellent technical support and training
The dashboard and reporting features of escala CRM have been beneficial because they are straightforward to use. Unlike other tools that try to do too much, escala focuses on simplicity, making it easier to train employees and adapt to our market needs. This simplicity is crucial for us, as extensive training can be expensive and time-consuming. The integration of Escala CRM with other tools is very good, particularly due to its use of APIs. Integrating with other applications is straightforward and standard practice, making it easy to connect with different tools as needed. Whether I would recommend escala CRM to others depends on the specific needs of the customer. If they require more than just CRM functionality, such as digital marketing capabilities, escala may not be a good fit. However, if they primarily need CRM features, it is worth considering based on its focus on small and medium-sized companies, excellent support, and training. Overall, I would rate escala CRM as a nine out of ten.
MK
Sales Head - ICT Sector at a insurance company with 10,001+ employees
Workflow-driven processes enhance sales efficiency and analytical insights
Oracle CX Sales is workflow-driven, aligning with best practices in our sales process. The efficient workflow eliminates the need for multiple entries; data flows seamlessly from sales accounts to projects to quotes. The solution also offers robust analytical capabilities, enabling us to analyze reasons for wins or losses and strategically adjust our approach.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Escala CRM is its excellent training and support."
"The lead and opportunity management features are valuable."
"In terms of features, it is pretty much like other cloud solutions for sales force management, and it has definitely improved the way our organization functions."
"We've implemented Oracle Sales Cloud there and now they are using the application composers and groovy scripting within the tool’s capability to deliver an inbuilt quoting metric, which allows their sales team to alter estimates, update sales cycles, delivery costs, and monitor margin through a system."
"In my experience, the most valuable feature of Oracle CX Sales varies depending on the vertical of the business you're in. Oracle offers industry-specific products tailored to different sectors. However, the sales cycles and methods remain largely consistent across the board."
"It covers sales very well, covers 90% of the customer's needs, offers good WhatsApp and SMS integration, and is pretty straightforward to set up while being stable and reliable."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The integration with other systems is easy."
"The best practice business processes of PROMATIS helped us to implement an integrated process orientiented system."
 

Cons

"It might not be suitable for larger enterprises."
"You can get disconnected if you do not have a strong, reliable internet connection."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"The interface of Oracle CX Sales could be more user-friendly."
"Support is very poor."
"It gives multiple entries for the same data because if you enter it once, it has to populate all other fields that are relevant."
"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."
"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."
"A lot of fields seem redundant or you have to re-enter information that you previously entered elsewhere."
 

Pricing and Cost Advice

Information not available
"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
"The price is reasonable."
"The product pricing is reasonable compared to other solutions in the market."
"It's expensive, but worth the money."
"The solution is reasonably priced compared to other tools."
"The product is pricey."
"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."
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Top Industries

By visitors reading reviews
No data available
Construction Company
15%
Financial Services Firm
11%
Manufacturing Company
9%
University
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise2
Large Enterprise12
 

Questions from the Community

What do you like most about escala CRM?
The most valuable feature of Escala CRM is its excellent training and support.
What needs improvement with escala CRM?
Currently, I don't see any areas that need improvement with Escala CRM. It meets our needs well at the moment. However, it might not be suitable for larger enterprises.
What is your primary use case for escala CRM?
Escala CRM is very good for sales tracking, lead management, and self-tracking. It is practical, simple, and easy to use, especially for companies with up to 100 employees. The process on the site ...
What do you like most about Oracle CX Sales?
The integration with other systems is easy.
What is your experience regarding pricing and costs for Oracle CX Sales?
Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.
What needs improvement with Oracle CX Sales?
The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...
 

Also Known As

No data available
Oracle Sales Cloud
 

Overview

 

Sample Customers

Information Not Available
Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
Find out what your peers are saying about Microsoft, Salesforce, Zoho and others in CRM. Updated: March 2026.
886,719 professionals have used our research since 2012.