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Oracle CX Sales vs escala CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

escala CRM
Ranking in CRM
32nd
Average Rating
9.0
Reviews Sentiment
8.0
Number of Reviews
1
Ranking in other categories
No ranking in other categories
Oracle CX Sales
Ranking in CRM
14th
Average Rating
7.8
Reviews Sentiment
6.9
Number of Reviews
15
Ranking in other categories
Opportunity Management (6th), Sales Force Automation (6th)
 

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of escala CRM is 0.2%, up from 0.1% compared to the previous year. The mindshare of Oracle CX Sales is 2.5%, down from 2.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

Alveiro Goyeneche - PeerSpot reviewer
Best suitable for small to medium companies and offers excellent technical support and training
The dashboard and reporting features of escala CRM have been beneficial because they are straightforward to use. Unlike other tools that try to do too much, escala focuses on simplicity, making it easier to train employees and adapt to our market needs. This simplicity is crucial for us, as extensive training can be expensive and time-consuming. The integration of Escala CRM with other tools is very good, particularly due to its use of APIs. Integrating with other applications is straightforward and standard practice, making it easy to connect with different tools as needed. Whether I would recommend escala CRM to others depends on the specific needs of the customer. If they require more than just CRM functionality, such as digital marketing capabilities, escala may not be a good fit. However, if they primarily need CRM features, it is worth considering based on its focus on small and medium-sized companies, excellent support, and training. Overall, I would rate escala CRM as a nine out of ten.
Uday Kiran B - PeerSpot reviewer
Offers the capability to customize it the way I want, create my own CRM, and create a new closed integration with everything
The best thing is we can customize it. For example, there are some standard procedures in CRM, the opportunity that is standard. Other than that, we can create customized software on a business-to-business basis. So, if I don't want to follow any standard upgrade of CRM, I can customize it the way I want, create my own CRM, and create a new closed integration with everything. I can make my own CRM. The analytics in Oracle CX Sales are good. We can use ODA (Oracle Digital Assistant) to track data. There are some out-of-the-box reports for things like currency exchange data or product lists. These features are there by default. If you need to create new custom reports, it's possible to do so. They've been lagging behind the visual builder recently, but the product has improved.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable feature of Escala CRM is its excellent training and support."
"The analytics features in Oracle CX Sales are good."
"It is stable and scalable, and their support has been very responsive."
"the Oracle CX Sales Eloqua module is very useful."
"The integration with other systems is easy."
"It covers sales very well."
"CX Sales is very intuitive - you just have to click a few buttons, and you see everything."
"The solution integrates well."
"Stability depends on the implementation, but overall, it's quite high."
 

Cons

"It might not be suitable for larger enterprises."
"Improvements for Oracle CX Sales include enhancing the user interface (UI) to meet modern standards. Many clients prefer a more optimized UI over the classic one. The market is moving towards better UI and UX design coupled with functionalities. Oracle has a tool called VBCS that can help improve the UI. With VBCS, the look and feel of the application can be completely transformed. For example, Oracle CX Sales has been implemented for Ferrari, a top automotive industry player."
"CX Sales' stability isn't the best - it has a tendency to crap out and need refreshing, especially when creating quotes."
"They've been lacking in creating customization from scratch and in sales."
"They could provide more integrated AI features as part of the platform rather than as a separate offering."
"The tool must allow developers to check logs."
"The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes."
"You can get disconnected if you do not have a strong, reliable internet connection."
"The interface of Oracle CX Sales could be more user-friendly."
 

Pricing and Cost Advice

Information not available
"The solution is reasonably priced compared to other tools."
"The price is reasonable."
"It's expensive, but worth the money."
"It's more costly, and I would give it a two on a scale from one to five with one being expensive and five being competitive pricing."
"The product is pricey."
"Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product."
"The product pricing is reasonable compared to other solutions in the market."
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
15%
Government
15%
Computer Software Company
12%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about escala CRM?
The most valuable feature of Escala CRM is its excellent training and support.
What needs improvement with escala CRM?
Currently, I don't see any areas that need improvement with Escala CRM. It meets our needs well at the moment. However, it might not be suitable for larger enterprises.
What is your primary use case for escala CRM?
Escala CRM is very good for sales tracking, lead management, and self-tracking. It is practical, simple, and easy to use, especially for companies with up to 100 employees. The process on the site ...
What do you like most about Oracle CX Sales?
The integration with other systems is easy.
What is your experience regarding pricing and costs for Oracle CX Sales?
Pricing is based on licensing. They offer three different levels: basic, advanced, and enterprise. While I haven't checked the pricing recently, they often provide good discounts on the product.
What needs improvement with Oracle CX Sales?
The address fields can be limiting on a global scale, with issues like long addresses and different styles for pin codes. Customization of field length and width to accommodate geographical require...
 

Comparisons

 

Also Known As

No data available
Oracle Sales Cloud
 

Overview

 

Sample Customers

Information Not Available
Batesville, PROMATIS software GmbH, Grupo Arcor, Australian Finance Group Ltd., King Lai Hygienic Materials Co. Ltd., Nico International, Bausch & Lomb India Pvt. Ltd., Acorn Paper Products Company, Beijing East United Grid Technology Co. Ltd., Namu Tech Co. Ltd.
Find out what your peers are saying about Microsoft, Salesforce, SAP and others in CRM. Updated: July 2025.
863,429 professionals have used our research since 2012.