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Epicor ERP vs SAP S/4HANA Cloud comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Epicor ERP offers diverse returns, from rapid ROI to operational improvements, though some users report minimal benefits.
Sentiment score
2.8
SAP S/4HANA Cloud users saw long-term ROI and efficiency, despite high initial costs and varied experiences.
It continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products.
We have saved the equivalent of three or four man-days a week across the business.
With increased visibility, there is a substantial opportunity for return on investment.
The transcript suggests SAP S4HANA Cloud may offer cost and time savings.
 

Customer Service

Sentiment score
7.0
Epicor ERP customer service is rated average due to inconsistent experiences, with mixed feedback on responsiveness and issue resolution.
Sentiment score
6.8
SAP S/4HANA Cloud's service is praised for professionalism but criticized for long response times and support channel navigation challenges.
Epicor's support is strong with extensive self-help options.
When issues are raised to customer support, they direct us to work with the partner.
The technical support is good and rated eight.
My experience shows that it often requires another level or two to reach someone who can effectively address the problems.
If tickets are raised to the wrong team, it takes considerable time to be routed to the appropriate team.
SAP is continuously improving the functionalities towards the current versions.
 

Scalability Issues

Sentiment score
6.4
Epicor ERP provides scalable and adaptable solutions for small to medium businesses, often needing infrastructure upgrades for larger operations.
Sentiment score
7.7
SAP S/4HANA Cloud is praised for scalability, adaptability, and integration, suiting both large and small enterprises effectively.
Epicor ERP scales extremely well, allowing for multi-company and multi-plant operations.
The system is adapting to our growing needs, but some requirements necessitate upgrading Epicor ERP to meet current needs, which represents an additional expense for us.
We are evaluating how scalable SAP S_4HANA Cloud has been; moving to the latest version poses not much of a challenge compared to on-prem upgrades, as SAP handles the technical areas.
 

Stability Issues

Sentiment score
7.8
Epicor ERP's stability has improved significantly, though occasional issues persist, especially with cloud updates and language consistency.
Sentiment score
7.4
SAP S/4HANA Cloud is praised for stability and performance, though updates and customizations can occasionally affect reliability.
Epicor ERP has experienced multiple crashes and performance drops multiple times.
SAP S_4HANA Cloud is very stable, especially for bigger corporates that are geographically spread out.
It is very flexible and can cater to every industry.
We are using Microsoft Azure connectivity to connect to SAP S_4HANA Cloud system, and from an availability and stability perspective, it is quite stable.
 

Room For Improvement

Epicor ERP needs enhancements in usability, CRM, cloud, and tool integration, with easier customization and improved automation.
SAP S/4HANA Cloud needs interface, mobile, and user improvements, with cost, integration, and complexity posing challenges for businesses.
There's extensive customization required for Epicor ERP, and the standard process is not suitable.
The cost management and product costing should be enhanced, along with issues in the manufacturing process.
The challenge is that if a customer has already deployed the entire solution on-premises, it becomes difficult to immediately convert to the new product and manage new license costs.
This reliance on ETL experts or data engineers is necessary to ensure clean quality data, which is critical for the effective operation of the SAP S_4HANA system.
It should have features or facilities so customers can get audit-related queries resolved independently without requiring ticket-based service.
 

Setup Cost

Epicor ERP offers competitive pricing with initial costs at US$110,000; customization and implementation may increase expenses.
SAP S/4HANA Cloud pricing is modular and expensive, typically more suitable for larger enterprises than smaller businesses.
While the exact current licensing costs are confidential, it is approximately 50% of Oracle's cost.
We are satisfied with the pricing and anticipate savings of seventeen percent across the organization.
Epicor ERP is value-conscious in pricing, offering more compared to competitors.
 

Valuable Features

Epicor ERP offers user-friendly customization, integration, automation, and real-time analytics, enhancing accuracy and visibility across manufacturing processes.
SAP S/4HANA Cloud enhances business efficiency with integration, real-time analytics, scalability, and global access, supporting diverse platforms.
The real-time analytics support decision-making by using dashboards to manage insights for roles throughout the company, including production, finance, sales, and purchasing.
The most significant features of Epicor ERP for our business process are quality control and supply chain management.
If you're doing a project management module, it is linked with finance. Unless finance is implemented, this module cannot be completed.
Some of the most important features include data analytics and real-time data analysis capabilities.
The integration between SAP EWM and S4HANA Cloud is seamless.
SAP S/4HANA Cloud provides integration, controls, efficiency, visibility into business operations, and collaboration, especially for geographically spread operations.
 

Categories and Ranking

Epicor ERP
Average Rating
7.4
Reviews Sentiment
6.5
Number of Reviews
18
Ranking in other categories
ERP (16th)
SAP S/4HANA Cloud
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
56
Ranking in other categories
Cloud ERP (3rd)
 

Mindshare comparison

While both are Enterprise Resource Planning solutions, they serve different purposes. Epicor ERP is designed for ERP and holds a mindshare of 3.4%, up 3.0% compared to last year.
SAP S/4HANA Cloud, on the other hand, focuses on Cloud ERP, holds 14.4% mindshare, up 11.8% since last year.
ERP Market Share Distribution
ProductMarket Share (%)
Epicor ERP3.4%
SAP ERP17.0%
SAP S/4HANA9.2%
Other70.4%
ERP
Cloud ERP Market Share Distribution
ProductMarket Share (%)
SAP S/4HANA Cloud14.4%
Oracle Fusion Cloud ERP21.0%
NetSuite ERP19.2%
Other45.400000000000006%
Cloud ERP
 

Featured Reviews

Khalid Jalal - PeerSpot reviewer
Requires extensive customization and fails to meet manufacturing needs
My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive customization required for Epicor ERP, and the standard process is not suitable. Though it is meant for manufacturing, it is not performing the manufacturing job effectively. Regarding the installation process, the implementation is not the problem as the installation is fine. The issue lies with configuration. Although it's supposed to be configurable, it requires customization for everything we need to do. When comparing to JD Edwards and in-house applications, a process that takes one minute in those systems takes ten minutes in Epicor ERP because users have to navigate through different screens constantly. If a user forgets to switch to one screen, the process remains incomplete, making end-user training extremely difficult. There's no automation and workflow feature that can be used without customization. Everything requires changes, making it similar to developing a new platform from scratch. Initially, we anticipated some benefits from using Epicor ERP, but based on the current outcome, it has been completely unsuccessful. The main issue is that everything requires customization rather than configuration. Unless they change their whole approach from customization to configuration, this product should not be used anywhere.
Ramesh Pampana - PeerSpot reviewer
Extensive real-time analytics and superior support enhance decision making but continued product evolution impacts existing investments
Improvement is needed, and they need to slow down. When I say slow down, they need to do more validation. Things are going rapidly and changing fast. For example, they moved from SAP SRM product to SAP CLM. They bought IBM CLM and marketed it as SAP CLM. Shortly after, they bought SAP Ariba and discontinued the SAP CLM product. Now they state that SAP SRM is outdated and has reached sunset. The challenge is that if a customer has already deployed the entire solution on-premises, it becomes difficult to immediately convert to the new product and manage new license costs. From a consulting perspective, it appears that SAP's biggest competitor is itself, as they sometimes discontinue their own products to promote new ones.
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Top Industries

By visitors reading reviews
Manufacturing Company
21%
Computer Software Company
10%
Healthcare Company
8%
Construction Company
7%
Computer Software Company
16%
Manufacturing Company
12%
Financial Services Firm
6%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise2
By reviewers
Company SizeCount
Small Business24
Midsize Enterprise9
Large Enterprise29
 

Questions from the Community

What is your experience regarding pricing and costs for Epicor ERP?
The licensing cost for Epicor ERP is a concern. The licensing becomes cheap, which leads people to opt for it, but then they encounter troubles similar to ours. The licensing was reasonable when we...
What needs improvement with Epicor ERP?
The cost management and product costing should be enhanced, along with issues in the manufacturing process. The downtime functionality in Epicor ERP is not functioning optimally.
What is your primary use case for Epicor ERP?
We are using Epicor ERP version 10.3.6. We utilize the complete process from P2P through to manufacturing, HR, and almost all other processes.
What do you like most about SAP S/4HANA Cloud?
The manufacturing area is a good feature.
What is your experience regarding pricing and costs for SAP S/4HANA Cloud?
SAP S/4HANA Cloud is very expensive, both to purchase and maintain. It's important to evaluate the costs of recruiting and maintaining trained personnel as it's not just a one-time payment yet requ...
What needs improvement with SAP S/4HANA Cloud?
While SAP S/4HANA Cloud offers numerous functional benefits and powerful integration capabilities, there remain certain usability and operational challenges—particularly within the Fiori applicatio...
 

Also Known As

Epicor SaaS ERP
SAP S4HANA Cloud
 

Overview

 

Sample Customers

Information Not Available
La Trobe University, Carrefour Comércio e Indústria Ltda, Delaware Consulting and Corning Inc.
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