Spiceworks vs eG Enterprise comparison

Read 47 Spiceworks reviews

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86% willing to recommend

eG Enterprise

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

Spiceworks and eG Enterprise are both IT management tools. Spiceworks stands out for its cost-effectiveness and ease of use, particularly beneficial for small to medium businesses, while eG Enterprise provides extensive monitoring solutions designed for larger enterprises.

Features: Spiceworks provides a free help desk solution, network scanning feature, and a supportive community-driven network. eG Enterprise offers comprehensive monitoring across various IT layers, advanced insight into performance metrics, and in-depth user experience analytics.

Room for Improvement: Spiceworks could enhance scalability for larger enterprises, improve its system stability, and offer better reporting tools. Users find its network scanning to be lacking. eG Enterprise's interface could be more user-friendly, offer greater customization for dashboards, and have better integration capabilities with other systems.

Ease of Deployment and Customer Service: Spiceworks supports both on-premises and cloud deployment, emphasizing community-based support. eG Enterprise requires on-premises installation with professional support, making it better suited to complex enterprise environments.

Pricing and ROI: Spiceworks is entirely free, providing a high ROI to budget-conscious small businesses. eG Enterprise follows a tiered pricing model, offering significant value for its monitoring capabilities, representing a strategic investment for businesses demanding thorough IT oversight.

To learn more, read our detailed Spiceworks vs. eG Enterprise Report (Updated: July 2025).

Spiceworks vs. eG Enterprise

July 2025

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Helped 865,384 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

eG Enterprise

Ranking in IT Infrastructure Monitoring

45th

Average Rating

8.2

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (36th), Network Monitoring Software (54th)

Spiceworks

Ranking in IT Infrastructure Monitoring

47th

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Help Desk Software (15th), IT Asset Management (12th)

Mindshare comparison

As of August 2025, in the IT Infrastructure Monitoring category, the mindshare of eG Enterprise is 0.7%, up from 0.6% compared to the previous year. The mindshare of Spiceworks is 0.4%, down from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Jose Ramon Crespo

Senior Enterprise Director at Towers IT

Utilize artificial intelligence for faster issue response and seamless ITSM integration

The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features. These capabilities help us gather more information and analyze it faster, leading to better responses to issues. The tool is also excellent at integrating with ITSM services, providing a seamless alerting system for our customers.

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Rohit Samel

Account Manager Enterprise Sales at Navdeep Technologies Pvt.Ltd

Cloud storage with no hardware needed and great comprehensive reports

The software is cloud-based, so I do not need to store any data locally. It is a fully software-based solution, eliminating the need for investment in hardware. We have the capability to create reports as needed. It is good software to use, as there were no incidents where I needed to contact technical support. Additionally, it is free software.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"eG Enterprise has a single pane of glass for observability and monitoring."

"The GUI is nicer than all the other graphical interfaces out there."

"Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us."

"The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features."

"User session details"

"Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities."

"The product is simple to use."

"The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance."

More eG Enterprise pros

"It lets us know whether devices are getting out of date and tracked warranties. Spiceworks also gave me visibility in terms of what software was installed on each device and its status."

"Helpdesk and inventory are both equally valuable, and they form the true core of the product."

"Spiceworks' dashboard allows you to drill down to the notes, where I can take an inventory of the network and see the devices I need to monitor."

"The software is cloud-based, so I do not need to store any data locally."

"If you're in the market for a low-cost service desk system, Spiceworks is a good software solution to start out with, especially when it comes to startups and those organizations that don't currently have any existing service desk software in place."

"The software is cloud-based, so I do not need to store any data locally."

"The solution can find all asset details automatically, whether it's a Mac address, computer name, IP address, models, etc. It's very helpful."

"The solution is very stable. It's reliable and efficient."

More Spiceworks pros

Cons

"The solution needs to enhance the management dashboards."

"The UI looks a little dated and could do with a refresh."

"Their dashboards could use some improvement. The ability to customize them a bit more."

"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."

"There should be more price flexibility to adapt to different kinds of customers. For small and medium businesses, eG Enterprise is usually too expensive."

"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."

"The solution should improve on the security side and include some more API integrations into wider application platforms."

"Dashboards are difficult to create, and not so useful."

More eG Enterprise cons

"I would like the solution to allow for more direct interaction with computers. I can open tickets and I can see their status, but I can't interact directly with the computers themselves."

"They've also tried to integrate it with social logins, like Twitter and LinkedIn, and that type of login authentication has no place in a corporate application."

"The network mapping could be improved. Putting together an actual bonafide network map would be really nice."

"The SNMP sniffer requires a lot of work to get right."

"The customer service is okay, however, I would appreciate much more clarity on what I want to know exactly."

"I am unable to provide suggestions for improvement at this moment."

"Sometimes, it can be difficult to integrate what you need."

"Once a device was recognized on the network, Spiceworks never got rid of it even after you took it off the network. You had to go in and manually remove it."

More Spiceworks cons

Pricing and Cost Advice

"It is not expensive."

"They gave us a good price, when they were found out we were looking at other products because their price was very high. We were looking at another solution, then we came back to them was because they brought the price down. We selected them for three years."

"The cost for eG Enterprise is almost $100,000 for one hundred and fifty services. It's subscription-based and the payment is yearly."

"You may get some monitoring products with certain licensing you may own. Some of these can take ages to configure and setup, along with needing a license to drive the software."

"eG Enterprise is much cheaper than the other products it competes with."

"We paid about 300,000 Saudi Riyal for the solution and it was quite affordable compared to the competition."

"If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server"

"The product is very cheap."

More eG Enterprise pricing and cost advice

"Seeing that it is a low-cost solution, I would advise you to go ahead with Spiceworks and experiment with it to see if you can get things working properly, especially if you currently don't have any existing service desk software in place."

"It might be about $300 annually for a bigger company. If you pay annually, it's better and cheaper."

"The product is free! Get it now."

"The tool is cheap."

"It's free."

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Retailer

12%

Government

12%

Financial Services Firm

University

14%

Computer Software Company

12%

Financial Services Firm

Government

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.

Do you recommend eG Enterprise? Why or why not?

I feel that eG Enterprise is one of the top APM tools available on the market. Out of the solutions I have tried, it is the best for monitoring, diagnosis, analytics, and reporting of key IT servic...

What do you like most about eG Enterprise?

eG Enterprise has a single pane of glass for observability and monitoring.

What do you like most about Spiceworks?

The solution is easy to use and easy to manage.

What is your experience regarding pricing and costs for Spiceworks?

The tool is cheap.

What needs improvement with Spiceworks?

I am unable to provide suggestions for improvement at this moment, however, I can provide feedback later. Currently, there do not seem to be any issues.

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Comparisons

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PRTG Network Monitor vs eG Enterprise

Compared 14% of the time

Zabbix vs eG Enterprise

Compared 11% of the time

Splunk AppDynamics vs eG Enterprise

Compared 10% of the time

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Zabbix vs Spiceworks

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Lansweeper vs Spiceworks

Compared 20% of the time

Freshdesk vs Spiceworks

Compared 7% of the time

ManageEngine ServiceDesk Plus vs Spiceworks

Compared 7% of the time

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Product Reports

Download eG Enterprise product report

eG Enterprise

August 2025

Download Spiceworks product report

July 2025

Overview

eG Enterprise is a comprehensive performance monitoring tool that monitors applications, infrastructure, and networks. eG Enterprise offers a complete performance management solution that delivers diagnosis and automated IT auditing, and offers extensive reporting to test application latencies, storage hotspots, network failures, server incompetencies, bottlenecks, user experience (UX) concerns, and more.

eG Enterprise monitors an organization’s total IT ecosystem and applications throughout every layer and all tiers and will take a deep dive to discover where a problem began, faster than any other solution. eG Enterprise is a complete solution that thoroughly monitors the end-user relationship for just about every IT deployment available, such as cloud-based microservices applications, enterprise applications, on-premise monolithic applications, and digital workspaces.

eG Enterprise is a flexible solution and can be deployed in various circumstances, wherever the digital experience of the user needs to be managed and IT infrastructures and applications need to be monitored. eG Enterprise is effective from legacy on-premise deployments to the most cloud-centric ecosystem in the marketplace today.

eG Enterprise Features

Application Performance Monitoring (APM): The solution is able to provide monitoring to discover, diagnose, and repair application performance problems so the end user is never affected.
Infrastructure monitoring: Users have full transparency to clearly visualize what is occurring with recent deployments and immediately diagnose network, database, and server problems.
Digital workspace monitoring: Workspaces are continually monitored to maintain the highest levels of productivity at all times. Users can easily monitor disconnects, logons, slowdowns, complete sessions, and more.
Enterprise application monitoring: Applications that do not perform as expected may result in significant losses for an organization. eG Enterprise is able to monitor many of today’s popular applications, such as PeopleSoft, SAP, Sharepoint, Siebel, and Office 365. Organizations are able to quickly identify underperforming applications, discover and diagnose problems, and remediate issues to ensure that optimal levels of productivity and profitability are being maintained at all times.
Cloud Monitoring: eG Enterprise provides effective monitoring for all of an organization's cloud infrastructures, including public, hybrid and private. eG Enterprise is able to facilitate the concise mapping of the relationships between tiers and discover the reasons for performance problems immediately before they reach the end user. eG Enterprise can be deployed on premises or as a SaaS-based solution.

Reviews from Real Users

“The product makes data collection easy. It's simple to set up. The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After a few minutes, I can get some valuable insights to make decisions.” - Anderson L., LatAm Presales Analyst at CLM

“Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.” - A PeerSpot user who is a Consultant at a tech services company

eg Innovations

From network inventory and network monitoring to help desk software, and mobile device management (MDM) to cloud services detection, Spiceworks helps you manage everything about your IT workday from one easy place.

Sample Customers

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.

Broward Center for the Performing Arts, Symantec, Webroot, EMC, Pertino