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Observer GigaStor vs eG Enterprise comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 10, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

eG Enterprise
Ranking in Network Monitoring Software
72nd
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
21
Ranking in other categories
Application Performance Monitoring (APM) and Observability (58th), IT Infrastructure Monitoring (50th)
Observer GigaStor
Ranking in Network Monitoring Software
86th
Average Rating
9.0
Reviews Sentiment
8.1
Number of Reviews
7
Ranking in other categories
Network Troubleshooting (14th), Network Packet Broker (NPB) (9th)
 

Mindshare comparison

As of April 2026, in the Network Monitoring Software category, the mindshare of eG Enterprise is 0.7%, up from 0.3% compared to the previous year. The mindshare of Observer GigaStor is 0.4%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Mindshare Distribution
ProductMindshare (%)
eG Enterprise0.7%
Observer GigaStor0.4%
Other98.9%
Network Monitoring Software
 

Featured Reviews

Jose Ramon Crespo - PeerSpot reviewer
Senior Enterprise Director at Towers IT
Utilize artificial intelligence for faster issue response and seamless ITSM integration
The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features. These capabilities help us gather more information and analyze it faster, leading to better responses to issues. The tool is also excellent at integrating with ITSM services, providing a seamless alerting system for our customers.
Jeroen-Dubbelman - PeerSpot reviewer
Director at Bitrate
Aids significantly in the threat-hunting process and provides a score-based evaluation of user experience
There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies. The retrospective network analysis capability of Observer GigaStor has been beneficial. It's a pivotal feature for network performance solutions. However, I prefer to consider the entire solution suite - GigaStor, along with GigaFlow and Apex - for comprehensive network visibility and monitoring. So, I prefer to integrate all three solutions to provide the best visibility. They complement each other well, with Apex aggregating and correlating data from both GigaStor and GigaFlow to enhance environmental understanding and troubleshooting efficiency.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Customer service is fantastic!! They are very responsive and always follow up to ensure a solution has been provided."
"User session details"
"Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us."
"The most important feature is the ability to design, then implement monitoring tests on the fly as we are adapting to different situations."
"What I like about eG Enterprise is that it's easy to use. It's a simple product. You can get up to seventy-five to eighty percent of the required information based on real user experience and diagnostics."
"I hope this quick overview of version 6.1 of eG innovation Enterprise gives a nice insight in what they offer today, visit them at https://eginnovations.com ( https://eginnovations.com/ ) to find out more."
"The ability to see what the end user response is, so I can get a better understanding of what the end user is seeing when they connect to the Citrix servers."
"It delivers a huge amount of value and most people don't understand that."
"Go take a look at it. It's a great product and has great capabilities."
"This solution allows us to see exactly what is going on in the network and we can very quickly solve issues with users."
"There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues originate from the network, server, client, or application. Additionally, it facilitates in-depth analysis of application dependencies."
"I also have the ability to see an application's performance, to see what's going on, why a network is slow, why this program for this user is experiencing a delay or some network issue"
"The ability to capture packets. It is not only for monitoring. That is very important for a company that wants to keep an eye on the packets, the transactions, the flows..."
"This solution allows us to see exactly what is going on in the network and we can very quickly solve issues with users."
"It can help to write your rules, organize firewalls, your block, and also your protocols and IP address to come in or out of your network."
"Industry-leading line rates, packet-capture technology and data-mining capabilities are the most valuable features."
 

Cons

"The solution needs to enhance the management dashboards."
"eG Enterprise's licensing could be cheaper. Even compared to Dynatrace, I think the price is quite expensive considering the APM functionalities, even though they have other benefits such as info monitoring."
"Needs to improve the networking monitor capabilities."
"I would not buy this product again knowing what I know now. It takes too much time and it is still not where it used to be."
"The UI looks a little dated and could do with a refresh."
"The integration must be improved."
"There should be more price flexibility to adapt to different kinds of customers. For small and medium businesses, eG Enterprise is usually too expensive."
"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."
"The interface is pretty complex, so for the average user, it takes a while to get up to speed with it. I would like it to be more user-friendly."
"Graphics need improvement. Because a lot of the information there you have to input first in some case to have full potential. It could be more automated."
"Maybe the graphical user interface could be simplified to allow people to use it more easily."
"I would like to have more than 4TB of storage available in the portable version of this solution."
"There are some issues, in our environment that puts processing restraints on the Gigastor when turning on trending data to be sent to APEX."
"As of this moment, the graphics might need some improvement, because a lot of the information there must be input first to have full potential."
"Maybe the graphical user interface could be simplified to allow people to use it more easily. It's already good, but they can work more on it to make it even easier."
"GigaStor feeds into Apex. So, the area where there could be improvement would be in artificial intelligence. For example, the incorporation of more advanced machine learning or AI capabilities could enhance its functionality."
 

Pricing and Cost Advice

"The product is very cheap."
"If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server"
"There are two licensing options: Perpetual and SaaS-based. The main offering, in terms of what eG prefers to offer, is the subscription-based rather than the Perpetual License. The price could be cheaper."
"They gave us a good price, when they were found out we were looking at other products because their price was very high. We were looking at another solution, then we came back to them was because they brought the price down. We selected them for three years."
"They are aligned with other enterprise solutions."
"We paid about 300,000 Saudi Riyal for the solution and it was quite affordable compared to the competition."
"It is not expensive."
"The cost for eG Enterprise is almost $100,000 for one hundred and fifty services. It's subscription-based and the payment is yearly."
"It depends on the requirements you have. There are three types of license. There's the updates license, the work group license, and the workstation license."
"It's quite expensive."
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Top Industries

By visitors reading reviews
Retailer
11%
Government
10%
Financial Services Firm
10%
Construction Company
9%
Construction Company
20%
Financial Services Firm
14%
Wholesaler/Distributor
5%
Computer Software Company
5%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise10
By reviewers
Company SizeCount
Small Business5
Large Enterprise3
 

Questions from the Community

Any advice about APM solutions?
Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.
Do you recommend eG Enterprise? Why or why not?
I feel that eG Enterprise is one of the top APM tools available on the market. Out of the solutions I have tried, it is the best for monitoring, diagnosis, analytics, and reporting of key IT servic...
What is your experience regarding pricing and costs for eG Enterprise?
The pricing is per user per year and varies depending on the components being monitored. It is within the range of other competitive solutions.
What do you like most about Observer GigaStor?
There are many valuable features, but understanding end-user response times stands out. It provides a score-based evaluation of user experience, helping customers quickly pinpoint whether issues or...
What is your experience regarding pricing and costs for Observer GigaStor?
I would rate the pricing a ten out of ten. It's quite expensive.
What needs improvement with Observer GigaStor?
GigaStor feeds into Apex. So, the area where there could be improvement would be in artificial intelligence. For example, the incorporation of more advanced machine learning or AI capabilities coul...
 

Overview

 

Sample Customers

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.
Cisco Systems, Hawaiian Telecom, Renown Health, State of Nevada, U.S. Department of Veteran Affairs, Allstate Insurance, Jack Henry & Associates, United States Airforce, US Bank, Blue Cross Blue Shield of Minnesota, Texas Tech University Health Sciences Center, Chicago Board Options Exchange
Find out what your peers are saying about Observer GigaStor vs. eG Enterprise and other solutions. Updated: March 2026.
885,376 professionals have used our research since 2012.