NetApp Cloud Insights vs eG Enterprise comparison

eg Innovations and NetApp are both solutions in the IT Infrastructure Monitoring category. eg Innovations is ranked #43 with an average rating of 8.5, while NetApp is ranked #30 with an average rating of 8.8. eg Innovations holds a 0.5% mindshare in IM, compared to NetApp’s 0.2% mindshare. Additionally, 95% of eg Innovations users are willing to recommend the solution, compared to 100% of NetApp users who would recommend it.

eG Enterprise

Read 21 eG Enterprise reviews

910 Views
576 Comparison Views

95% willing to recommend

NetApp Cloud Insights

Read 12 NetApp Cloud Insights reviews

850 Views
341 Comparison Views

100% willing to recommend

eG Enterprise

NetApp Cloud Insights

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Executive SummaryUpdated on Oct 9, 2024

eG Enterprise and NetApp Cloud Insights compete in the IT monitoring and analytics category. eG Enterprise seems to have the upper hand with its user-friendly experience and rich reporting, while NetApp leverages its strong analytics and integration capabilities.

Features: eG Enterprise offers comprehensive monitoring across OS, databases, storage, networks, and web servers. It provides in-depth visibility into Citrix stacks and efficient diagnostics, along with flexible monitoring tests that adapt to changing needs. NetApp Cloud Insights provides robust analytics, tracks resource utilization, and diagnoses faults in multi-vendor environments. It provides visibility into workloads and security vulnerabilities while efficiently managing complex infrastructures.

Room for Improvement: eG Enterprise's user interface needs modernization, with enhancements needed in alarm management and customizable dashboards. Its networking monitoring capabilities and OpenShift support require improvement. NetApp Cloud Insights could improve ease of reporting, provide detailed access to Azure environments, and reintroduce anomaly detection. Simplifying its licensing model would also be beneficial.

Ease of Deployment and Customer Service: eG Enterprise is primarily deployed on-premises and is known for excellent customer service and technical support. NetApp Cloud Insights supports public, private, and hybrid cloud deployments. It offers strong customer service though technical support can involve multiple support levels.

Pricing and ROI: eG Enterprise offers competitive pricing with perpetual and SaaS licensing models, appealing for its straightforward structure. NetApp Cloud Insights uses a capacity-based pricing model that is affordable for NetApp products but can become complex and expensive when integrating additional vendors. Both solutions have documented reduced costs and service requests.

To learn more, read our detailed NetApp Cloud Insights vs. eG Enterprise Report (Updated: April 2025).

Buyer's Guide

NetApp Cloud Insights vs. eG Enterprise

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

eG Enterprise

Ranking in IT Infrastructure Monitoring

43rd

Average Rating

8.2

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (37th), Network Monitoring Software (48th)

NetApp Cloud Insights

Ranking in IT Infrastructure Monitoring

30th

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Cloud Migration (10th), Cloud Monitoring Software (25th)

Mindshare comparison

As of May 2025, in the IT Infrastructure Monitoring category, the mindshare of eG Enterprise is 0.5%, down from 0.6% compared to the previous year. The mindshare of NetApp Cloud Insights is 0.2%, down from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

Jose Ramon Crespo

Senior Enterprise Director at Towers IT

Utilize artificial intelligence for faster issue response and seamless ITSM integration

The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features. These capabilities help us gather more information and analyze it faster, leading to better responses to issues. The tool is also excellent at integrating with ITSM ( /categories/it-service-management-itsm ) services, providing a seamless alerting system for our customers.

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Scott Lauters

Associate IT Director at Wolters Kluwer

It provides a single pane of glass, giving us visibility into the environment

All our production clusters are in Cloud Insight. It provides a single pane of glass, giving us visibility into the environment, which allows us to understand if any issues are going on across any of our clusters. The main issue we were looking to address was the lack of visibility across all the clusters in one single view. We're using Cloud Insight's Unified Manager. It has improved our ability to support and see the immediate status of the entire environment. If we have a critical incident, we can quickly see these issues and loop in monitoring teams and other teams. For example, if our app team thinks there are issues in the environment, we can quickly see if anything related to storage is part of the problem. It improved our organization by unifying all the various support teams. We all have the same view of what's happening in the environment. The dev team knows what storage is used or not, and we can quickly move on to other activities. Cloud Insights provides a single tool for containers and other cloud-based architectures, but we're not using some of those things, such as Kubernetes. We're primarily leveraging the monitoring and reporting. The solution does a great job of inventorying our resources. It allows us to put the tags on the devices. The process is fast. It also gives you the dependencies. I can dig down into all the related components. Cloud Insight's advanced analytics feature does a good job of highlighting the areas where there might be issues in the future.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Its ability to monitor failures and to restart a Windows service when it fails."

"The topology view which provides a visual representation of a service and quickly allows identification of errors or degraded performance."

"EG monitors all infrastructure elements (all OS, all database, storage, network, and web server) from a single console."

"It gives good insight into inside of what's going on with Exchange."

"What I like about eG Enterprise is that it's easy to use. It's a simple product. You can get up to seventy-five to eighty percent of the required information based on real user experience and diagnostics."

"Sometimes when we face issues with the new technologies or very old technologies where we cannot enhance the service, they move to work with us directly and start doing some development on this area which is very good for us."

"The data gathering capabilities and the automation, which utilizes artificial intelligence, are the most valuable features."

"The GUI is nicer than all the other graphical interfaces out there."

More eG Enterprise pros

"The solution is easy to deploy."

"It is good for giving an overview of the systems and for tracking long-term trends. It is handy for root cause analysis, e.g. it can eliminate whether storage is the cause of an issue."

"One feature we appreciate the most is its ability to take snapshots, which adds an extra layer of security and allows us to protect our data effectively."

"Among the most valuable features are the queries and reporting that allow us to look at the utilization of resources, at how well the storage is performing, and to report on which resources are being used by which business units. We can track usage across the entire environment, across applications, business units, cost centers, etc."

"The visibility and assistance with security vulnerabilities are valuable."

"Cloud Insights' best features are visibility and the connector to move the workloads."

"All our production clusters are in Cloud Insight. It provides a single pane of glass, giving us visibility into the environment, which allows us to understand if any issues are going on across any of our clusters."

"NetApp Cloud Insights helps with login monitoring and troubleshooting. Previously, if we had performance concerns or needed to interface with other groups and their products, a task that should require only one or two people turned into a six-person job."

More NetApp Cloud Insights pros

Cons

"would like to see improvements in the alarm display console."

"Application TCP latency is an area with room for improvement, but I believe this is already on the roadmap."

"In terms of areas for improvement in eG Enterprise, we are now moving most of our services to the OpenShift platform, and we need a way to monitor even containerized services or any service deployed on OpenShift, but that feature is still not available in eG Enterprise, so it's not good enough for us."

"The solution needs to enhance the management dashboards."

"The UI looks a little dated and could do with a refresh."

"Back-end configuration is not easy to implement."

"Their dashboards could use some improvement. The ability to customize them a bit more."

"Dashboards are difficult to create, and not so useful."

More eG Enterprise cons

"In a perfect world we would have something built, right out-of-the-box, that can identify what we call "noise," and reduce the amount of data. You're presented with so much data when you first start the data collectors. For example, it brings back a lot of change rates that happen just because of standard computing, like profile changes and that sort of thing. Being able to identify things like that and categorize them and strip it down—and it probably can do that, I just haven't gotten there yet—would be very beneficial."

"The IP-based monitoring could be added in a future release."

"Cloud Insights could offer more detail when we drill down into the Azure environment."

"There is room for improving the creating and managing or modifying of reports. That is still a difficult task to do and requires knowledge beyond the storage itself. I would love to see reporting improved so that we can create reports by dragging and dropping pieces into a report form and publish a report that way."

"When I did need support because I was having problems with the solution, the first or the second line just didn't understand it. They were providing this only on a software as a service basis. So, they were asking all the wrong questions."

"Most of the time, I initially connect with entry-level support, and then I need to request a higher-tier support level, which can result in delays."

"The first level of NetApp's technical support could be improved."

"Ease of reporting is one thing that they're trying to tackle. If you have a specific set of data you want from Cloud Insights, you can ask NetApp to help you build the reports from the ground up. The dashboards are intuitive, but finding the report you want is sometimes a challenge. If you don't have the report already loaded, pulling it in and letting it build its data can be cumbersome."

More NetApp Cloud Insights cons

Pricing and Cost Advice

"The cost for eG Enterprise is almost $100,000 for one hundred and fifty services. It's subscription-based and the payment is yearly."

"If using eG for virtual desktops, carefully calculate whether per named user, per concurrent user, or per server"

"You may get some monitoring products with certain licensing you may own. Some of these can take ages to configure and setup, along with needing a license to drive the software."

"We paid about 300,000 Saudi Riyal for the solution and it was quite affordable compared to the competition."

"There are two licensing options: Perpetual and SaaS-based. The main offering, in terms of what eG prefers to offer, is the subscription-based rather than the Perpetual License. The price could be cheaper."

"They gave us a good price, when they were found out we were looking at other products because their price was very high. We were looking at another solution, then we came back to them was because they brought the price down. We selected them for three years."

"eG Enterprise is much cheaper than the other products it competes with."

"They are aligned with other enterprise solutions."

More eG Enterprise pricing and cost advice

"We are billed based on management units, so we can purchase units based on six months, twelve months, twenty-four months, or thirty-six months upfront or pay as you go depending on our requirements."

"The solution's pricing is based on the device you purchase and includes support services."

"The solution is expensive."

"The licensing model could be improved. We love that you can use it for free for looking at NetApp products. You only need licenses to look at non-NetApp products, but as soon as you do that, you start utilizing licenses that actually would have been free in the public. So, there is a bit of an anomaly in the licensing model."

"The licensing is complex. The calculation depends on what you're ingesting. A terabyte of one product is not a terabyte of another product. Virtual machines don't equate so easily. It's all about the end-use managed units and having an easy place to reference how far those units go."

"Be aware of the capacity licensing and understand how that works, because it is based on capacity. Getting an understanding of that is the biggest thing."

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Top Industries

By visitors reading reviews

Computer Software Company

16%

Financial Services Firm

13%

Government

12%

Manufacturing Company

33%

Computer Software Company

19%

Financial Services Firm

11%

Educational Organization

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Any advice about APM solutions?

Could you please share your requirements ? There are a lot tools can be added to the list. I spent almost 6 months to test and check many tools then I select eG enterprise.

See all answers

Do you recommend eG Enterprise? Why or why not?

I feel that eG Enterprise is one of the top APM tools available on the market. Out of the solutions I have tried, it is the best for monitoring, diagnosis, analytics, and reporting of key IT servic...

See all answers

What do you like most about eG Enterprise?

eG Enterprise has a single pane of glass for observability and monitoring.

See all answers

What do you like most about NetApp Cloud Insights?

NetApp Cloud Insights helps with login monitoring and troubleshooting. Previously, if we had performance concerns or needed to interface with other groups and their products, a task that should req...

See all answers

What is your experience regarding pricing and costs for NetApp Cloud Insights?

The licensing is complex. The calculation depends on what you're ingesting. A terabyte of one product is not a terabyte of another product. Virtual machines don't equate so easily. It's all about t...

See all answers

What needs improvement with NetApp Cloud Insights?

Ease of reporting is one thing that they're trying to tackle. If you have a specific set of data you want from Cloud Insights, you can ask NetApp to help you build the reports from the ground up. T...

See all answers

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Compared 15% of the time

Zabbix vs eG Enterprise

Compared 12% of the time

SolarWinds NPM vs eG Enterprise

Compared 7% of the time

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Compared 59% of the time

Datadog vs NetApp Cloud Insights

Compared 41% of the time

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Product Reports

Buyer's Guide

eG Enterprise

May 2025

Download eG Enterprise product report

Buyer's Guide

NetApp Cloud Insights

April 2025

Download NetApp Cloud Insights product report

Overview

eG Enterprise is a comprehensive performance monitoring tool that monitors applications, infrastructure, and networks. eG Enterprise offers a complete performance management solution that delivers diagnosis and automated IT auditing, and offers extensive reporting to test application latencies, storage hotspots, network failures, server incompetencies, bottlenecks, user experience (UX) concerns, and more.

eG Enterprise monitors an organization’s total IT ecosystem and applications throughout every layer and all tiers and will take a deep dive to discover where a problem began, faster than any other solution. eG Enterprise is a complete solution that thoroughly monitors the end-user relationship for just about every IT deployment available, such as cloud-based microservices applications, enterprise applications, on-premise monolithic applications, and digital workspaces.

eG Enterprise is a flexible solution and can be deployed in various circumstances, wherever the digital experience of the user needs to be managed and IT infrastructures and applications need to be monitored. eG Enterprise is effective from legacy on-premise deployments to the most cloud-centric ecosystem in the marketplace today.

eG Enterprise Features

Application Performance Monitoring (APM): The solution is able to provide monitoring to discover, diagnose, and repair application performance problems so the end user is never affected.
Infrastructure monitoring: Users have full transparency to clearly visualize what is occurring with recent deployments and immediately diagnose network, database, and server problems.
Digital workspace monitoring: Workspaces are continually monitored to maintain the highest levels of productivity at all times. Users can easily monitor disconnects, logons, slowdowns, complete sessions, and more.
Enterprise application monitoring: Applications that do not perform as expected may result in significant losses for an organization. eG Enterprise is able to monitor many of today’s popular applications, such as PeopleSoft, SAP, Sharepoint, Siebel, and Office 365. Organizations are able to quickly identify underperforming applications, discover and diagnose problems, and remediate issues to ensure that optimal levels of productivity and profitability are being maintained at all times.
Cloud Monitoring: eG Enterprise provides effective monitoring for all of an organization's cloud infrastructures, including public, hybrid and private. eG Enterprise is able to facilitate the concise mapping of the relationships between tiers and discover the reasons for performance problems immediately before they reach the end user. eG Enterprise can be deployed on premises or as a SaaS-based solution.

Reviews from Real Users

“The product makes data collection easy. It's simple to set up. The algorithm is the most valuable aspect of the solution. In a few minutes after the installations, we can get insights from my technical environment. After a few minutes, I can get some valuable insights to make decisions.” - Anderson L., LatAm Presales Analyst at CLM

“Some of the best features of eG are, in terms of APM, they have complete modules between application performance monitoring, server monitoring, and even storage and network-based monitoring. The UI is also quite good. They have some standard AI-based capabilities, even though it's not quite as advanced when compared to Dynatrace. eG has some good, basic APM capabilities.” - A PeerSpot user who is a Consultant at a tech services company

eg Innovations

NetApp Cloud Insights is an infrastructure monitoring tool that gives you visibility into your complete infrastructure. With Cloud Insights, you can monitor, troubleshoot and optimize all your resources including your public clouds and your private data centers.

NetApp

Sample Customers

20th Century Fox, Allscripts, Anthem Blue Cross and Blue Shield, Aviva, AXA, Biogen, Cox Communications, Denver Health, eBay, JP Morgan Chase, PayPal, Southern California Edison, Samsung, and many more.

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Buyer's Guide

NetApp Cloud Insights vs. eG Enterprise

April 2025

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