Dynatrace is highlighted for its advanced AI capabilities and real-time insights, users appreciate its broad technology support and user-friendly interface, while Prisma Cloud is praised for its comprehensive security features and cost savings, users value its ease of use and proactive threat detection. Dynatrace users suggest improving the UI and integration capabilities, Prisma Cloud users point out the need for better documentation and training resources. Both solutions offer competitive pricing and excellent customer service.
The summary above is based on 129 interviews we conducted recently with Dynatrace and Prisma Cloud by Palo Alto Networks users. To access the review's full transcripts, download our report.
"It is useful for analytics, web performance, end-to-end coverage of a user experience, and database analytics. It is absolutely a monitoring tool that is worth having. The visibility that it provides is a unique feature of this product."
"The server monitoring is very accurate in this tool. We are able to prevent many critical Incidents."
"Having OneAgent is the most valuable feature of Dyantrace, as well as the monitoring."
"We started monitoring our VMware hypervisors and that gave us valuable system specific metrics into our virtual environments."
"The solution is amazing, it does well when you need to use it."
"The PurePath stuff for deep dive analysis on problems. That is massive as far as having a benefit."
"The installation and configuration were very straightforward and nice."
"Through end-user monitoring, we were able to measure the user's perceived performance and build an SLA based on that information."
"CSPM is the most valuable feature for any organization that runs its workloads in the cloud."
"The application visibility is amazing. For example, sometimes we don't know what a particular custom port is for and what is running on it. The visibility enables us to identify applications, what the protocol is, and what service is behind it. Within Azure, it is doing a great job of providing visibility. We know exactly what is passing through our network. If there is an issue of any sort we are able to quickly detect it and fix the problem."
"It is a good solution. Each team should utilize it. Every good organization is now moving towards or trying to be provider agnostic, so if you are using multiple providers, you should at least give Prisma Cloud a try."
"The most valuable feature is that the rule set is managed and that it can be run on a regularly scheduled basis."
"CSPM is the most valuable feature."
"The product provides very good network security."
"The most valuable feature of Prisma Cloud by Palo Alto Networks is the CSPM, which we use the most. Additionally, the investigation and alerts are useful, and the creation of queries."
"The most valuable feature is its cloud security posture management."
"We are waiting on the new features to see how they perform."
"This solution needs more powerful database monitoring capabilities."
"Make it easier to define applications. E.g., provide an API for applications defined by REST services."
"The one area that we get value out of now, where we would love to see additional features, is the Session Replay. The ability to see how one individual uses a particular feature is great. But what we'd really like to be able to see is how a large group of people uses a particular feature. I believe Dynatrace has some things on its roadmap to add to Session Replay that would allow us those kinds of insights as well."
"You have got cloning at one level, but it would be nice to have cloning at deeper levels. Or, as you are doing the cloning, it would be nice if you could select different options. Then, you are not having to sit there and build dashboards, and spending a lot of time in the cloning area."
"I would say that this solution's reports are lacking a little bit, and because of this, you have to rely on API to fetch and pull data. I think they could have done a bit of a better job by providing a more user-friendly search from a reporting perspective."
"This solution would be improved with the addition of annotations for automated custom metrics creation."
"Bring the interface to the same level as OneAgent."
"I would like Prisma Cloud to improve its mapping feature to increase usability."
"The dashboard can be created at the user level instead of the cloud account level, which will help save time."
"The user interface should be improved and made easier."
"While the code security feature has undergone recent enhancements, there is room for improvement in terms of its cost module."
"Palo Alto should work on ease-of-use and the user-friendliness to be more competitive with some competing products."
"The area for improvement is less about the product and more about the upsell. If we've already agreed that we'd like your product x, y, or z, don't try to add fries to my burger. I don't need it."
"The information presented in the UI sometimes doesn't look intuitive enough."
"The innovation side of the solution could be more efficient and more detailed."
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Dynatrace is ranked 2nd in Application Performance Monitoring (APM) and Observability with 340 reviews while Prisma Cloud by Palo Alto Networks is ranked 1st in Cloud Security Posture Management (CSPM) with 83 reviews. Dynatrace is rated 8.8, while Prisma Cloud by Palo Alto Networks is rated 8.4. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of Prisma Cloud by Palo Alto Networks writes "The dashboard is very user-friendly and can be used to generate custom RQL based on user requirements". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas Prisma Cloud by Palo Alto Networks is most compared with Wiz, Microsoft Defender for Cloud, Aqua Cloud Security Platform, AWS Security Hub and CrowdStrike Falcon Cloud Security.
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