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Dynatrace vs OpenText Business Process Monitoring vs SCOM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Mindshare comparison

Application Performance Monitoring (APM) and Observability
Application Performance Monitoring (APM) and Observability
Event Monitoring
 

Featured Reviews

Anand_Kumar - PeerSpot reviewer
Provides a comprehensive view by integrating with other monitoring systems
There may be an issue since there are many tools like Splunk involved in network monitoring. From an IP perspective, Dynatrace is performing well. If they want to develop in network monitoring, they can, as it's part of their product line. It's not rocketry, so they can accomplish it. If I, as an SI, look at it from an enterprise perspective, considering the cost from the client, I prefer not to go with multiple systems, as they don't provide a complete 360-degree view. They need to improve on claims about being an enterprise system. The definition of enterprise is loosely used, however, from a holistic security perspective, including infrastructure, network, ports, software, applications, transactions, and databases, there are areas lacking, especially in network monitoring tools.
AD
Implementation is quite easy, synthetic monitoring transactions in place and good elements report-wise
The current challenges surprised me. It doesn't support the latest versions of SNMP(at the time of writing), the standard communication protocol for sending alerts. It's still using SNMP version one, which surprised everyone and required extra processes from the security team. Fortunately, we're not sending sensitive data, so we were able to get sign-off. Otherwise, it could have been more challenging. We expected them to use the standard SNMP version three protocol. Real-time analytics comes up during certain calls, but again, Micro Focus has only mentioned that. They have their own tool as well for implementing. So we had a few calls on that side. It’s all more customer-driven. That is still under discussion, and we haven’t gone much into that yet. But, real-time is something the team is interested in, but at the moment, there are various challenges in terms of funding and things like that. Reports can be enhanced further. There are tools like Grafana, and since I've been part of this process, I appreciate this product. But there are debates about why we can't implement Grafana in the future. There are also discussions about real user monitoring versus synthetic monitoring, and which is better. The interface could be improved; I'd rate it a seven out of ten. This is where it can be also improved. We also faced challenges installing the BPM packages. We eventually got support, but there are situations now where many companies don’t want third parties to come and install the software. They want their own IT team to install these BPMs because they don’t want to give root-level privileges due to security constraints. So, the installation package manuals can be improved a little bit so that any team, whether from Intel or any support team, can understand and install those BPMs. The installation package manuals could be improved so any team can understand and install the VPNs. Monitoring, especially during configuration, can also be enhanced. There are various levels of configurations, and the documentation could be improved. I think AI is everywhere. So, it is something bad at the moment. There are initiatives, but still not visible. There is background work happening, and a few teams are working on those things. But, it is still not visible yet like what level of automation possibilities there are. Various software like UiPath and RPA, robotic process automation, but it’s not really materialized to the full extent. It’s still early stage.
MarcMermuys - PeerSpot reviewer
Has efficient monitoring with robust integration capabilities
We use SCOM to configure different monitors using several management packs. It integrates systems like Active Directory and correlates them, and it is used for monitoring and managing systems SCOM allows integration of several systems, providing correlation between different systems such as…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This tool helps us gather information from all hosts and services, then cross reference the information."
"It is cleaner and more compact with good UX/UI."
"We use the Dynatrace AI to assess impact. Because it links to real users, it is generally pretty correct in terms of when it raises an incident. We determine the severity by how many users it is affecting, then we use it as business justification to put a priority on that alert."
"Synthetic Web Monitoring allows us to automatically react to any issues regarding site reliability."
"We found Dynatrace is a robust tool which provides pretty good monitoring for a PCF environment"
"Service engineers save a lot of time because they can just go in look at the data and share it with the customer, who has the same view, and say, "Here's an improvement which can be immediately implemented." It's not like a collection of big, multiple findings that are consolidated into one results presentation, then the customer needs to do something. It's more like a continuous performance analysis and improvement process, which is more efficient than those workshops approaches. That's one of the biggest of the advantages that our services team sees because it helps DevOps to focus on continuous delivery and shift quality issues to pre-production."
"It has given visibility to how an end user utilizes and experiences our service offerings."
"We were able to decrease the number of production defects ever since we started using Dynatrace in our test environment."
"The stability has been very good over the years."
"Automates processes and allows reports and statistics to improve the speed at which changes and assets are managed."
"The tool team was sort of aware of those tools to deal with. And, that helped us to deliver the project on time."
"We are able to do problem determination on runaway processes."
"The most valuable feature of SCOM is the capability of using classes within your management pack development."
"The product’s auto-remediation feature helps with automation."
"SCOM has improved our organization by simplifying the monitoring process. The system tells you what the bi-weekly or monthly usage was and that enables us to report this information to the manager. It shows if there was a connectivity issue that needs to be fixed and it's easier to concentrate on what needs to get fixed. System errors, therefore, get fixed faster."
"Alerts notify the server or service owner of problems, allowing quick decisions or actions to keep the service running based on configured thresholds."
"Being able to make and customize management packs and send out notifications is very valuable."
"The tool helps to monitor Windows servers. It offers alerts from a central location."
"The solution's reporting engine has given me detailed information on which applications or services I've either failed or about to fail in terms of the predictive makeup on Azure cloud."
 

Cons

"Waiting for the session replay needs improvement."
"Adding people to alerts has not been very intuitive. That's really my only negative feedback."
"It can be improved in narrowing the exact exception/ERROR in application monitoring."
"It could improve its GUI interface. The GUI design is too crowded and the icons are small. Sometimes I end up clicking on the wrong button."
"The thing that is preventing us from moving forward with Dynatrace right now is that we can't tag our customer traffic with a customizable tag. All of our students have a unique identifier and in AppMon we tag that and we can search by it very easily and it's very useful. But in Dynatrace, you can't yet customize and find people like that, so that's really preventing us. I heard that it's being worked on but I'm not sure when it's coming out."
"If there was something that could be done at a local developer's station, something like, "Hey, here's a hint, this thing looks like it might not be optimized," or the like. I think more development features, to hedge that performance would be good."
"You have got cloning at one level, but it would be nice to have cloning at deeper levels. Or, as you are doing the cloning, it would be nice if you could select different options. Then, you are not having to sit there and build dashboards, and spending a lot of time in the cloning area."
"They seriously have to improve their Web UI dashboard configuration and SSL timeouts. Their Web UI dashboards are very slow."
"It doesn't have SNMP, the standard communication protocol for sending alerts."
"The solution should offer better integration with other tools from a service management perspective."
"Product documentation is lacking, and sometimes, incorrect. Having better documentation will allow business analysts and data center personnel to rely on the Micro Focus help desk less."
"SCOM is not as straightforward in terms of user interface or general experience, which could be improved."
"Non Windows monitoring is fairly weak. Network device monitoring is not reliable."
"The price could be improved."
"The GI is difficult to work with and the reporting servers are also difficult."
"SCOM needs to improve its usability."
"They can focus more on cloud monitoring instead of on-premise monitoring. We should be able to monitor cloud-related applications. They can include this feature in the next release. If it is in the cloud, we can have scalability by using Kubernetes. The container is containerized, packaged, and managed using Kubernetes. This feature is not there in SCOM. Going forward, if they can focus on that, it will be great."
"There are some negative points about this product. Sometimes, the capabilities of the software don't appear, and you can't directly see the results. You have to wait for a long period to refresh the policy to push it to the software or other patches."
"We didn't know the solution enough, and therefore, it took a while to set everything up correctly. There was a learning curve."
 

Pricing and Cost Advice

"Pricing can be high, especially for Portuguese standards. But as one says, you get what you pay for."
"Dynatrace is very good and it's provided a lot of information, it plays a positive role in making your application up to date in the market. If you want to monitor some applications only, it would be cheaper if you did cloud monitoring, but the price benefit depends on the use case."
"We purchased a subscription for one year and it is an expensive solution for a large enterprise like ours."
"Everything is great, but the licensing could always be cheaper. With the every growing tool set of Ops teams, we find it harder to budget for tooling while ensuring we still have the proper insight into our applications."
"We have a three-year contract. We have 30 licenses for the full stack and 3 licenses for the DEM unit."
"We found a tool that can be utilized by testing, DevOps, marketing, software engineering, and monitoring. Before, we always had everybody doing their own thing. Now, everybody's utilizing one tool, which is huge. That is a huge savings."
"It's more expensive than other solutions, but worth it. We use full APM monitoring on our primary systems, but only resource monitoring on lesser systems. We shift licenses around our environment when a deeper dive into lesser systems is required."
"The pricing is a bit on the higher end."
"On a three-year license package, it was a good deal."
"SCOM is part of the System Center suite and I am satisfied with the pricing."
"Our Enterprise Agreement includes the price."
"There is a license needed to use this solution and it is paid annually."
"If you have a Microsoft Enterprise Agreement, then this is part of the agreement."
"We have an enterprise agreement that includes this product as part of it."
"The pricing and licensing are fair."
"SCOM is very cheap because it's included in the license for the System Center suite, which is around $8,400 per CAL."
"I don't know the exact cost because it's managed by our sales team, but Microsoft is on the higher side."
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Top Industries

By visitors reading reviews
Educational Organization
33%
Financial Services Firm
17%
Computer Software Company
7%
Manufacturing Company
6%
No data available
Financial Services Firm
15%
Computer Software Company
11%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Any advice about APM solutions?
The key is to have a holistic view over the complete infrastructure, the ones you have listed are great for APM if yo...
What cloud monitoring software did you choose and why?
While the environment does matter in the selection of an APM tool, I prefer to use Dynatrace to manage the entire sta...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems,...
What needs improvement with Micro Focus Business Process Monitor?
The current challenges surprised me. It doesn't have SNMP, the standard communication protocol for sending alerts. It...
What is your primary use case for Micro Focus Business Process Monitor?
We wanted to have synthetic monitoring transactions in place, and we have used it for a while with previous tools. It...
What advice do you have for others considering Micro Focus Business Process Monitor?
I would recommend it to other users because I know the pros and cons. The cons are something we can take care of. We’...
What do you like most about SCOM?
The tool helps to monitor Windows servers. It offers alerts from a central location.
What is your experience regarding pricing and costs for SCOM?
I am not aware of the exact pricing as it is managed by my supervisor. As an academic institution, we receive substan...
What needs improvement with SCOM?
SCOM is likely to be phased out in favor of more compatible tools like Icinga ( /products/icinga-reviews ) for applic...
 

Comparisons

No data available
 

Also Known As

No data available
Micro Focus Business Process Monitor, HPE Business Process Monitor
System Center Operations Manager, SCOM 2012
 

Overview

 

Sample Customers

Audi, Best Buy, LinkedIn, CISCO, Intuit, KRONOS, Scottrade, Wells Fargo, ULTA Beauty, Lenovo, Swarovsk, Nike, Whirlpool, American Express
United Airlines, Vodafone Ireland, TEB, The Australian Red Cross Blood Service
Dialog Telekom
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