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Dynamics 365 Sales vs IFS Cloud Platform comparison

Microsoft and IFS are both solutions in the CRM category. Microsoft is ranked #13 with an average rating of 8.7, while IFS is ranked #27 with an average rating of 7.8. Microsoft holds a 0.4% mindshare in CRM, compared to IFS’s 0.8% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 87% of IFS users who would recommend it.
Dynamics 365 Sales
Read 14 Dynamics 365 Sales reviews
  • 406 Views
  • 406 Comparison Views
100% willing to recommend
IFS Cloud Platform
Read 31 IFS Cloud Platform reviews
  • 4,441 Views
  • 533 Comparison Views
87% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Dynamics 365 Sales and IFS Cloud Platform compete in the enterprise software market, offering diverse features to support business needs. Dynamics 365 Sales has an upper hand with seamless Microsoft integration and robust omnichannel support, facilitating enhanced user experience and efficient sales processes, while IFS Cloud Platform excels in pricing matrix adaptability and multifaceted warehouse functionality, catering to complex business environments.

Features: Dynamics 365 Sales integrates effortlessly with Microsoft platforms, improving user accessibility and workflow efficiency. It offers robust omnichannel support to optimize sales processes and features powerful reporting tools. IFS Cloud Platform is known for its adaptable pricing matrix, comprehensive warehouse functionality, and customizable architecture, supporting complex business operations with tailored pricing models and operational intelligence.

Room for Improvement: Dynamics 365 Sales users suggest enhancements in reporting and customization features, as well as improved pricing competitiveness. They also desire better integration options outside of Microsoft products. IFS Cloud Platform users report usability challenges, with needs for improved workflow design and enhanced mobile compatibility, and find customization and integration more complex.

Ease of Deployment and Customer Service: Dynamics 365 Sales emphasizes public cloud deployment, providing streamlined setup and a strong support network within Microsoft's ecosystem. It receives consistent praise for support services. IFS Cloud Platform offers multiple deployment models, including on-premise and hybrid cloud, adding complexity but allowing flexibility. Its customer service is generally effective, though response times can vary.

Pricing and ROI: Dynamics 365 Sales is moderately priced compared to SAP and Oracle but is perceived as costly in certain markets due to licensing structures. It offers an ROI aligned with business integrations, though initial pricing can be a barrier. IFS Cloud Platform is considered expensive but competitive compared to SAP and Oracle, providing value with comprehensive features and user-based pricing. It is seen as a long-term investment with potential for significant ROI, although it may be cost-prohibitive for smaller organizations.

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To learn more, read our detailed Dynamics 365 Sales vs. IFS Cloud Platform Report (Updated: September 2025).
Buyer's Guide
Dynamics 365 Sales vs. IFS Cloud Platform
September 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
8.2
Dynamics 365 Sales improved productivity, achieved ROI in 18 months, and enhanced reporting and forecasting capabilities with proper usage.
Sentiment score
5.1
Users reported improved operations and financial reporting with IFS Cloud, seeing up to 4.5x ROI over 18 months.
Our company reached the return on investment in just one and a half years after implementation, with improvements in productivity, efficiency, and overall outcomes.
Every solution claims to save time, money, and provide productivity savings.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the IFS Cloud Platform report
 

Customer Service

Sentiment score
7.3
Dynamics 365 Sales support is praised for response speed but faces criticism for ticket creation and timely assistance issues.
Sentiment score
5.7
Australian support is strong with expert consultants, but timeliness and service consistency vary, impacting resolution times and communication.
They prioritize serious issues and try to resolve them as quickly as possible.
The overall technical support of Microsoft deserves a rating of 10 out of 10.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the IFS Cloud Platform report
 

Scalability Issues

Sentiment score
7.5
Dynamics 365 Sales scales efficiently for various user bases, though large data movements face API-related throughput challenges.
Sentiment score
7.8
IFS Cloud Platform is scalable for businesses of all sizes, though some face complexity in updates and dependency management.
Dynamics 365 Sales is more scalable compared to Salesforce.
We have a global deployment across our organization in approximately 180 countries through Microsoft Azure cloud.
Because of the API limits, the throughput is not good.
For more quotes and insights, download the Dynamics 365 Sales report
IFS Cloud Platform has standard functionalities that follow the standard supply chain management processes, and it is easy to customize or configure.
For more quotes and insights, download the IFS Cloud Platform report
BN
reviewer2245296 - PeerSpot reviewer
FC
Thangaraj Ramasamy - PeerSpot reviewer
 

Stability Issues

Sentiment score
8.6
Dynamics 365 Sales is praised for stability and reliability, with users noting minimal issues and efficient critical information access.
Sentiment score
8.0
IFS Cloud Platform is praised for stability and reliability, with rare downtime, and depends on client maintenance and setup.
I usually do not face any bugs and would give it a high rating.
Its stability rate is 99.9998%, which is crucial as any instability could disrupt access to vital information.
It is definitely stable and scalable.
For more quotes and insights, download the Dynamics 365 Sales report
Now, with the drastic developments especially in the cloud applications known as Arena on IFS Cloud Platform, it has improved tremendously.
For more quotes and insights, download the IFS Cloud Platform report
reviewer1398846 - PeerSpot reviewer
BN
reviewer2710545 - PeerSpot reviewerThangaraj Ramasamy - PeerSpot reviewer
 

Room For Improvement

Dynamics 365 Sales struggles with usability and integration, needing enhancements in AI, tutorials, and streamlined features for better performance.
IFS Cloud Platform requires usability, integration, and support improvements, along with enhanced customization, AI, and simplified user experience.
When running in production, it is more suitable for mid-size and small companies, not for large-scale scenarios where you deploy a solution for a big company.
If Microsoft could provide direct integration, it would better support customers, especially in the Indian market.
The biggest challenge that people had was the simplicity that something like Salesforce offers, which Dynamics 365 Sales didn't really have.
For more quotes and insights, download the Dynamics 365 Sales report
There is not much available online, and the documentation availability is on the lower side compared to other products, especially Maximo.
They are working on IFS AI, but we have not explored much into that yet, and if they want to keep their competitive edge, that is an area they need to concentrate on.
For more quotes and insights, download the IFS Cloud Platform report
FC
BN
reviewer2710545 - PeerSpot reviewerreviewer2642043 - PeerSpot reviewerThangaraj Ramasamy - PeerSpot reviewer
 

Setup Cost

Dynamics 365 Sales offers robust features, generally priced at $150 monthly, with discounts, preferred by SMEs despite regional cost challenges.
IFS Cloud Platform offers competitive pricing, best for large enterprises, with scalable value similar to SAP and Oracle.
It is affordable, and what I've seen is a lot of SME customers, small and medium enterprises, tend to go with Dynamics 365 Sales over anything else, which indicates that it's more affordable than some other solutions in the market.
The list price is $150 per user per month, though my company pays $105 per user per month for 20 users.
For more quotes and insights, download the Dynamics 365 Sales report
No quotes available
For more quotes and insights, download the IFS Cloud Platform report
 

Valuable Features

Dynamics 365 Sales offers robust lead management, Microsoft integration, automation, AI insights, customization, and enhances productivity with third-party flexibility.
IFS Cloud Platform offers customizable pricing, robust integration, intuitive interface, and excels in enterprise management with adaptable features.
In SAP, filling 20 fields required visiting 10 different pages sequentially, whereas now everything can be done on a single page.
This CRM system is more scalable than Salesforce, and its stability rate is 99.9998%.
A lot of customers are asking for integration with CoPilot, which is probably the biggest feature of all.
For more quotes and insights, download the Dynamics 365 Sales report
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules.
There are fewer fields on the user screen compared to other products.
For more quotes and insights, download the IFS Cloud Platform report
reviewer2245296 - PeerSpot reviewer
BN
reviewer2710545 - PeerSpot reviewerThangaraj Ramasamy - PeerSpot reviewerreviewer2642043 - PeerSpot reviewer
 

Categories and Ranking

Dynamics 365 Sales
Ranking in CRM
13th
Average Rating
8.6
Reviews Sentiment
7.1
Number of Reviews
14
Ranking in other categories
No ranking in other categories
IFS Cloud Platform
Ranking in CRM
27th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
31
Ranking in other categories
Customer Experience Management (9th), Field Service Management (2nd), Help Desk Software (17th), ERP (17th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (4th), Local Government CRM (13th), IT Asset Management (11th), IT Service Management (ITSM) (14th), License Management (2nd)
 

Mindshare comparison

As of October 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.4%, up from 0.3% compared to the previous year. The mindshare of IFS Cloud Platform is 0.8%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM Market Share Distribution
ProductMarket Share (%)
Dynamics 365 Sales0.4%
IFS Cloud Platform0.8%
Other98.8%
CRM
 

Featured Reviews

IlyasAhmad - PeerSpot reviewer
A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms
The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.
Read full review
Thangaraj Ramasamy - PeerSpot reviewer
Has supported project management and business customization through strong modular flexibility
The cloud feature in IFS Cloud Platform is predominantly valuable, especially the enterprise asset management module, which IFS has very good business into, along with strong finance, project management, and supply chain management modules; these are the major modules that are performing well with IFS, and the cloud options along with user-friendly customizations for any technical developments are additional advantages. The integration of IoT with IFS Cloud Platform is performing well, enabling us to integrate with predominantly any third party through the standard inbuilt connectors that are readily available, and if we need to customize the integration, we can certainly do that too.
Read full review
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
20%
Manufacturing Company
11%
Energy/Utilities Company
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise4
By reviewers
Company SizeCount
Small Business14
Midsize Enterprise9
Large Enterprise10
 

Questions from the Community

What do you like most about Dynamics 365 Sales?
It integrates well with other Microsoft products, enhancing sales workflow.
See all answers
What needs improvement with Dynamics 365 Sales?
Beyond what Dynamics 365 Sales currently provides, any improvement would require a combination of processes, changes, and user behavior modifications on our side coupled with the product. The produ...
See all answers
What is your primary use case for Dynamics 365 Sales?
Our organization uses Dynamics 365 Sales for global sales collaboration. Previously, CRM was being treated as Outlook, with everyone in the organization receiving it by default regardless of necess...
See all answers
What do you like most about IFS Applications?
Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.
See all answers
What is your experience regarding pricing and costs for IFS Applications?
The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.
See all answers
What needs improvement with IFS Applications?
When it comes to AI, I feel that is the area where we expect something more from IFS Cloud Platform. They are working on IFS AI, but we have not explored much into that yet, and if they want to kee...
See all answers
 

Comparisons

Microsoft Dynamics CRM vs Dynamics 365 Sales Logo
Microsoft Dynamics CRM vs Dynamics 365 Sales
Compared 52% of the time
SAP CRM vs Dynamics 365 Sales Logo
SAP CRM vs Dynamics 365 Sales
Compared 48% of the time
More Dynamics 365 Sales Competitors
SAP ERP vs IFS Cloud Platform Logo
SAP ERP vs IFS Cloud Platform
Compared 18% of the time
IBM Maximo vs IFS Cloud Platform Logo
IBM Maximo vs IFS Cloud Platform
Compared 8% of the time
Oracle E-Business Suite vs IFS Cloud Platform Logo
Oracle E-Business Suite vs IFS Cloud Platform
Compared 6% of the time
Microsoft Dynamics 365 Business Central vs IFS Cloud Platform Logo
Microsoft Dynamics 365 Business Central vs IFS Cloud Platform
Compared 6% of the time
ServiceNow vs IFS Cloud Platform Logo
ServiceNow vs IFS Cloud Platform
Compared 5% of the time
More IFS Cloud Platform Competitors
 

Product Reports

Buyer's Guide
Dynamics 365 Sales
October 2025
Dynamics 365 Sales reportDownload Dynamics 365 Sales product report
Buyer's Guide
IFS Cloud Platform
September 2025
IFS Cloud Platform reportDownload IFS Cloud Platform product report
 

Also Known As

No data available
IFS Applications, Assyst, IFS Cloud
 

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?
  • Lead Management: Simplifies tracking and organizing potential sales opportunities.
  • Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
  • Customization Options: Allows for tailored solutions to meet business processes.
  • Third-party Integration: Connects with external apps to streamline operations.
  • Power Platform Compatibility: Enhances development and functionality.
What benefits should users expect from Dynamics 365 Sales?
  • Increased Productivity: Enhances efficiency with streamlined workflows and tools.
  • Enhanced Visibility: Provides comprehensive insights into sales activities.
  • Reliable Performance: Offers stability with robust platform support.
  • Cost-effectiveness: Flexible pricing options cater to varying business needs.
  • Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS
 

Sample Customers

Information Not Available
China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia. 
Buyer's Guide
Dynamics 365 Sales vs. IFS Cloud Platform
September 2025
Free Report: Dynamics 365 Sales vs. IFS Cloud Platform
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