Dynamics 365 Sales vs IFS Cloud Platform comparison

Microsoft and IFS are both solutions in the CRM category. Microsoft is ranked #13 with an average rating of 8.5, while IFS is ranked #21 with an average rating of 8.0. Microsoft holds a 0.5% mindshare in CRM, compared to IFS’s 0.5% mindshare. Additionally, 100% of Microsoft users are willing to recommend the solution, compared to 87% of IFS users who would recommend it.

Dynamics 365 Sales

Read 12 Dynamics 365 Sales reviews

185 Views
99 Comparison Views

100% willing to recommend

IFS Cloud Platform

Read 30 IFS Cloud Platform reviews

215 Views
131 Comparison Views

87% willing to recommend

Dynamics 365 Sales

IFS Cloud Platform

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Executive SummaryUpdated on Dec 19, 2024

Dynamics 365 Sales and IFS Cloud Platform compete in the enterprise software market, offering diverse features to support business needs. Dynamics 365 Sales has an upper hand with seamless Microsoft integration and robust omnichannel support, facilitating enhanced user experience and efficient sales processes, while IFS Cloud Platform excels in pricing matrix adaptability and multifaceted warehouse functionality, catering to complex business environments.

Features: Dynamics 365 Sales integrates effortlessly with Microsoft platforms, improving user accessibility and workflow efficiency. It offers robust omnichannel support to optimize sales processes and features powerful reporting tools. IFS Cloud Platform is known for its adaptable pricing matrix, comprehensive warehouse functionality, and customizable architecture, supporting complex business operations with tailored pricing models and operational intelligence.

Room for Improvement: Dynamics 365 Sales users suggest enhancements in reporting and customization features, as well as improved pricing competitiveness. They also desire better integration options outside of Microsoft products. IFS Cloud Platform users report usability challenges, with needs for improved workflow design and enhanced mobile compatibility, and find customization and integration more complex.

Ease of Deployment and Customer Service: Dynamics 365 Sales emphasizes public cloud deployment, providing streamlined setup and a strong support network within Microsoft's ecosystem. It receives consistent praise for support services. IFS Cloud Platform offers multiple deployment models, including on-premise and hybrid cloud, adding complexity but allowing flexibility. Its customer service is generally effective, though response times can vary.

Pricing and ROI: Dynamics 365 Sales is moderately priced compared to SAP and Oracle but is perceived as costly in certain markets due to licensing structures. It offers an ROI aligned with business integrations, though initial pricing can be a barrier. IFS Cloud Platform is considered expensive but competitive compared to SAP and Oracle, providing value with comprehensive features and user-based pricing. It is seen as a long-term investment with potential for significant ROI, although it may be cost-prohibitive for smaller organizations.

To learn more, read our detailed Dynamics 365 Sales vs. IFS Cloud Platform Report (Updated: April 2025).

Buyer's Guide

Dynamics 365 Sales vs. IFS Cloud Platform

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dynamics 365 Sales

Ranking in CRM

13th

Average Rating

8.6

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

No ranking in other categories

IFS Cloud Platform

Ranking in CRM

21st

Average Rating

7.8

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Customer Experience Management (7th), Field Service Management (2nd), Help Desk Software (11th), ERP (12th), Activity Based Costing Software (7th), Enterprise Asset Management (EAM) (2nd), Local Government CRM (6th), IT Asset Management (10th), IT Service Management (ITSM) (10th), License Management (3rd)

Mindshare comparison

As of May 2025, in the CRM category, the mindshare of Dynamics 365 Sales is 0.5%, up from 0.2% compared to the previous year. The mindshare of IFS Cloud Platform is 0.5%, up from 0.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

IlyasAhmad

Manager IT infrastrcture at Sapphire Group

A versatile and scalable CRM solution that streamlines business processes with its user-friendly interface and seamless integration with Microsoft platforms

The support they provide is quite commendable. When I was exploring various features of Office 365, being relatively new to it, I encountered a few challenges. Upon raising a support ticket on the Microsoft platform, I not only received prompt emails but also phone calls and engaging sessions. The Microsoft support engineers proved to be very helpful, and I appreciated their structured escalation metrics. Starting with basic assistance, they escalate the ticket to senior technicians if needed, ensuring comprehensive problem resolution. Another notable aspect is the abundance of Microsoft support resources, including videos, articles, and documentation, providing ample guidance for users. The support system offers a wealth of information, making it a valuable resource for problem-solving. I would rate it nine out of ten.

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Brendan Fisher

IFS Applications Consultant at Zest Business Process Management Ltd

Robust, customizable, and modern

IFS is a very large and complex software, and implementation of IFS can be challenging and may lead to a difficult lengthy project. It can take between 12 and 24 months in some cases to deploy. I have found that not all clients are fully aware of how big the task is that they're undertaking when they make a decision to move to software like this. Companies need to be more aware of the complexity of an ERP implementation project and while I fully recommend moving to IFS, it is not easy and does require business change when adopting an ERP solution. New features are a difficult ask - I work across multiple industries and everyone would probably choose a different feature. Maybe BIM in Construction or Customs link-ups for importers/exporters.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Dynamics 365 Sales assists in streamlining the sales cycle by reducing it by 30%."

"Dynamics 365 Sales facilitates remote access, allowing sales teams to work efficiently from mobile devices."

"Dynamics 365 Sales has a sales feature that is easy to use. It is easy to understand and use."

"It stands out as an exceptional choice for businesses seeking a comprehensive ERP solution that offers a range of features, including finance, payroll, and HR modules, making it more than just a retail tool."

"The tool is on the same screen as Microsoft and Windows, which makes it easier for end users to learn. Its features are good, and the solution's integration is without challenges."

"Microsoft 365, in its entirety, provides a collaborative environment that allows me to connect to multiple tools, including email, drive, and cloud hosting folders."

"It integrates well with other Microsoft products, enhancing sales workflow."

More Dynamics 365 Sales pros

"The workflow of the solution is very good."

"When it comes to financing, the solution has helped us to concentrate finance functions like accounting processes in one system. This includes about 70 internal entities around the world."

"Individual user profiles that can be configured as templates to minimize data entry."

"The product is quite flexible."

"The solution overall is very versatile and flexible, especially compared to other products."

"IFS Applications' best feature is the user-friendly interface that has a .NET Framework application in the front end and an Oracle database and WebLogic middleware."

"I like the connectivity and interfaces. In V10, it's easy to modify the interfaces and layouts, but it's becoming more complicated in the cloud. IFS is excellent at asset maintenance and incident management. They have specialized modules for IFS that cover incident and asset management and everything else connected to finance. The reporting in IFS is also easy to use."

"The most valuable feature is the distribution module."

More IFS Cloud Platform pros

Cons

"There's room for improvement in the pricing models."

"I found it significantly complex and not user-friendly."

"The pricing must be improved."

"However, having more dashboards and customizable templates, specifically tailored for sales in Dynamics 365, would enhance its usability even further. Being able to create custom dashboards would be particularly beneficial."

"The product's pricing needs improvement."

"An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs."

"The solution’s stability could be improved."

"The solution needs to include accurate and free online tutorials."

More Dynamics 365 Sales cons

"Aspects of HR and payroll could be better."

"Some kind of bot assistance, some kind of artificial intelligence to help people solve the problems, would be interesting."

"The next version has already been released, and some of the technical things are a little bit behind the curve in development. This is specifically security, maintenance, security role maintenance, and creation. This is in their new product, called IFS Cloud."

"There should be some improvements in the predefined templates in IFS Applications."

"The solution's initial setup process was complex...The technical support my company receives from the implementation partners of the solution is not that great."

"There are some stability issues."

"IFS uses Crystal Report mostly, which isn't too user-friendly. Developing reports isn't easy and requires a lot of dev time. Since SAP bought it, Crystal Report has become more complicated to use on IFS. You have a dashboard for reporting that is good, but it's incomplete. Most of our clients use Power BI or some additional tooling for BI."

"IFS Applications can improve the reporting capabilities and increase the speed of feedback time in the IFS Applications. This would help with the overall performance of the solution and provide better experiences for customers."

More IFS Cloud Platform cons

Pricing and Cost Advice

"Dynamics 365 Sales' pricing is in the middle. It's not expensive like SAP and Oracle."

"The platform is expensive."

"Dynamics 365 Sales operates on an annual licensing basis."

"The pricing is challenging, which is particularly relevant for countries like Pakistan and others with limited budgets."

"The cost of the solution is very similar to that of other solutions like Salesforce CRM."

"Ask for all-inclusive pricing, as they are pretty flexible if you ask for custom models."

"It is better to buy implementation services from IFS than from partners"

"IFS Applications is expensive software, but it's on par with SAP and Oracle. It's for large enterprises and government entities and not for small and medium-sized enterprises. They have one licensing model, but if you want to have a module-specific license, they provide component-based licenses. Unlike SAP and Oracle, it doesn't have different levels of licensing. It's one level of licensing."

"The product is reasonably priced."

"There's an additional yearly cost for support."

"I consider it to be a well-priced solution compared to other mid-range or high-end ERP solutions."

"Compared to SAP, the pricing for IFS Applications was very affordable. People using the solution would find that it's worth the money."

"IFS Applications are competitive in terms of pricing compared to other vendors, such as SAP, Oracle, and Epicor. They are generally cheaper, especially for licensing costs."

More IFS Cloud Platform pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

21%

Manufacturing Company

10%

Energy/Utilities Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Dynamics 365 Sales?

It integrates well with other Microsoft products, enhancing sales workflow.

See all answers

What needs improvement with Dynamics 365 Sales?

An area for improvement is the integration with WhatsApp. Currently, it is available only through a third party, which incurs additional costs. If Microsoft could provide direct integration, it wou...

See all answers

What is your primary use case for Dynamics 365 Sales?

The usual use cases for Dynamics 365 Sales involve managing leads from various sources to define the entire customer journey, starting from lead to closure. This process includes leads, opportuniti...

See all answers

What do you like most about IFS Applications?

Scalability-wise, I rate the solution a nine or ten out of ten since it is an extremely scalable solution that can be used for various use cases with thousands of users.

See all answers

What is your experience regarding pricing and costs for IFS Applications?

The product is reasonably priced. The costs are justified by the value provided, considering the comprehensive features and minimal need for customization. I rate the pricing a seven out of ten.

See all answers

What needs improvement with IFS Applications?

I am not able to recall much about batch. Documentation-wise, they need more. There is not much available online, and the documentation availability is on the lower side compared to other products,...

See all answers

Comparisons

Microsoft Dynamics 365 Customer Service vs Dynamics 365 Sales

Compared 100% of the time

More Dynamics 365 Sales Competitors

SAP ERP vs IFS Cloud Platform

Compared 19% of the time

Microsoft Dynamics 365 Business Central vs IFS Cloud Platform

Compared 11% of the time

IBM Maximo vs IFS Cloud Platform

Compared 11% of the time

SAP S/4HANA vs IFS Cloud Platform

Compared 10% of the time

ServiceNow vs IFS Cloud Platform

Compared 7% of the time

More IFS Cloud Platform Competitors

Product Reports

Buyer's Guide

Dynamics 365 Sales

May 2025

Download Dynamics 365 Sales product report

Buyer's Guide

IFS Cloud Platform

April 2025

Download IFS Cloud Platform product report

Also Known As

No data available

IFS Applications, Assyst, IFS Cloud

Overview

Dynamics 365 Sales empowers teams with capabilities in lead management, scheduling, and workflow organization. Its Office 365 integration and comprehensive ERP features enhance productivity and control.

Dynamics 365 Sales offers powerful tools for managing leads and customer interactions. Its integration with third-party apps and REST APIs simplifies workflows, providing comprehensive visibility and reliable performance. Teams benefit from its robust documentation and Power Platform compatibility, enhancing productivity with flexible pricing and a user-friendly interface. Despite some complexities, improvements in Outlook integration, AI features, and affordability are areas for enhancement.

What are the key features of Dynamics 365 Sales?

Lead Management: Simplifies tracking and organizing potential sales opportunities.
Office 365 Integration: Seamlessly works with Office applications for increased efficiency.
Customization Options: Allows for tailored solutions to meet business processes.
Third-party Integration: Connects with external apps to streamline operations.
Power Platform Compatibility: Enhances development and functionality.

What benefits should users expect from Dynamics 365 Sales?

Increased Productivity: Enhances efficiency with streamlined workflows and tools.
Enhanced Visibility: Provides comprehensive insights into sales activities.
Reliable Performance: Offers stability with robust platform support.
Cost-effectiveness: Flexible pricing options cater to varying business needs.
Improved Collaboration: Facilitates teamwork through seamless integrations.

Companies in industries like retail and sales management implement Dynamics 365 Sales to track opportunities and manage customer interactions. It helps in generating customized offers, managing orders, and supports sales reporting and CRM capabilities. Teams utilize it for sales management, lead follow-ups, and aligning targets with objectives, making it essential for daily operations.

Microsoft

IFS is the world’s leading provider of Industrial AI and enterprise software for hardcore businesses that make, service, and power our planet. Our technology enables businesses which manufacture goods, maintain complex assets, and manage service-focused operations to unlock the transformative power of Industrial AI™ to enhance productivity, efficiency, and sustainability. Industrial AI is IFS.ai.

IFS Cloud is a fully composable AI-powered platform, designed for ultimate flexibility and adaptability to our customers’ specific requirements and business evolution. It spans the needs of Enterprise Resource Planning (ERP), Enterprise Asset Management (EAM), Supply Chain Management (SCM), Information Technology Service Management (ITSM), and Field Service Management (FSM). IFS technology leverages AI, machine learning, real-time data and analytics to empower our customers to make informed strategic decisions and excel at their Moment of Service™.

IFS

Sample Customers

Information Not Available

China Airlines, Electrolux Group, Babcock, Cimcorp, Sky, Multiplex, Veolia.

Buyer's Guide

Dynamics 365 Sales vs. IFS Cloud Platform

April 2025

Free Report: Dynamics 365 Sales vs. IFS Cloud Platform

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