DX Unified Infrastructure Management and NinjaOne are both leading tools for infrastructure management, each with distinct strengths. NinjaOne appears to have a slight edge in most user reviews due to its intuitive management and automation features.
Features: DX Unified Infrastructure Management offers robust monitoring, detailed reporting, and comprehensive capabilities. NinjaOne is highlighted for its intuitive management, automation features, and efficiency. Users find NinjaOne's automation tools particularly favorable.
Room for Improvement: DX Unified Infrastructure Management could enhance its integration options, improve scalability, and offer more customization. NinjaOne has calls for better customization, more advanced reporting features, and additional integration capabilities. While both products have areas for growth, NinjaOne’s limitations in reporting seem more critical for users.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management receives mixed feedback regarding its deployment complexity, though its customer service is generally praised. NinjaOne, however, is frequently commended for its straightforward deployment process and responsive support team. Users find NinjaOne’s setup and customer assistance more reliable.
Pricing and ROI: Users indicate that DX Unified Infrastructure Management has a higher initial setup cost but delivers solid long-term ROI. NinjaOne is noted for its competitive pricing and quick ROI, making it attractive for budget-conscious buyers. Despite DX Unified Infrastructure Management's strong ROI over time, NinjaOne's lower costs and faster returns give it an advantage.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
Customer support from NinjaOne is excellent.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
We easily install the agent on new servers and can create scripts to automate agent installation.
I would rate the scalability of NinjaOne as ten out of ten.
The scalability of NinjaOne is good; we can add more as we grow.
In the two years I have used it, I have never experienced any downtime or reliability issues.
I would rate the stability a ten out of ten.
Better support and more accessible resources are crucial.
Security and reporting, including business intelligence tools, are adequate.
The ability to not have a NinjaOne agent or multiple NinjaOne agents on a singular device is a big pain point for the device.
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The pricing for NinjaOne is appropriate for small companies.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
The software's automation tools have solved critical deployment problems for small businesses.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
| Product | Market Share (%) |
|---|---|
| NinjaOne | 0.8% |
| DX Unified Infrastructure Management | 0.7% |
| Other | 98.5% |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 80 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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