DX Unified Infrastructure Management and NinjaOne are both leading tools for infrastructure management, each with distinct strengths. NinjaOne appears to have a slight edge in most user reviews due to its intuitive management and automation features.
Features: DX Unified Infrastructure Management offers robust monitoring, detailed reporting, and comprehensive capabilities. NinjaOne is highlighted for its intuitive management, automation features, and efficiency. Users find NinjaOne's automation tools particularly favorable.
Room for Improvement: DX Unified Infrastructure Management could enhance its integration options, improve scalability, and offer more customization. NinjaOne has calls for better customization, more advanced reporting features, and additional integration capabilities. While both products have areas for growth, NinjaOne’s limitations in reporting seem more critical for users.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management receives mixed feedback regarding its deployment complexity, though its customer service is generally praised. NinjaOne, however, is frequently commended for its straightforward deployment process and responsive support team. Users find NinjaOne’s setup and customer assistance more reliable.
Pricing and ROI: Users indicate that DX Unified Infrastructure Management has a higher initial setup cost but delivers solid long-term ROI. NinjaOne is noted for its competitive pricing and quick ROI, making it attractive for budget-conscious buyers. Despite DX Unified Infrastructure Management's strong ROI over time, NinjaOne's lower costs and faster returns give it an advantage.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
I would rate the stability a ten out of ten.
Better support and more accessible resources are crucial.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
Every month, every quarter, I see new features, and it is always evolving.
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
NinjaOne automates the hardest parts of IT, delivering visibility, security, and control over all endpoints for more than 20,000 customers.The NinjaOne automated endpoint management platform is proven to increase productivity, reduce security risk, and lower costs for IT teams and managed service providers. The company seamlessly integrates with a wide range of IT and security technologies. NinjaOne is obsessed with customer success and provides free and unlimited onboarding, training, and support. - Learn more here: https://www.ninjaone.com/
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