DX Unified Infrastructure Management vs NinjaOne comparison

DX Unified Infrastructure M...

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Executive SummaryUpdated on Aug 6, 2024

DX Unified Infrastructure Management and NinjaOne are both leading tools for infrastructure management, each with distinct strengths. NinjaOne appears to have a slight edge in most user reviews due to its intuitive management and automation features.

Features: DX Unified Infrastructure Management offers robust monitoring, detailed reporting, and comprehensive capabilities. NinjaOne is highlighted for its intuitive management, automation features, and efficiency. Users find NinjaOne's automation tools particularly favorable.

Room for Improvement: DX Unified Infrastructure Management could enhance its integration options, improve scalability, and offer more customization. NinjaOne has calls for better customization, more advanced reporting features, and additional integration capabilities. While both products have areas for growth, NinjaOne’s limitations in reporting seem more critical for users.

Ease of Deployment and Customer Service: DX Unified Infrastructure Management receives mixed feedback regarding its deployment complexity, though its customer service is generally praised. NinjaOne, however, is frequently commended for its straightforward deployment process and responsive support team. Users find NinjaOne’s setup and customer assistance more reliable.

Pricing and ROI: Users indicate that DX Unified Infrastructure Management has a higher initial setup cost but delivers solid long-term ROI. NinjaOne is noted for its competitive pricing and quick ROI, making it attractive for budget-conscious buyers. Despite DX Unified Infrastructure Management's strong ROI over time, NinjaOne's lower costs and faster returns give it an advantage.

To learn more, read our detailed DX Unified Infrastructure Management vs. NinjaOne Report (Updated: August 2025).

DX Unified Infrastructure Management vs. NinjaOne

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.0

DX Unified Infrastructure Management offers quick ROI through cost efficiency, scaling benefits, automation, and positive client acquisition impacts.

Sentiment score

7.7

NinjaOne enhances productivity and efficiency, showing significant time and cost savings with benefits visible within six months.

No quotes available

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NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.

For more quotes and insights, download the NinjaOne report

Owner at AvalisNT AG

Customer Service

Sentiment score

6.8

DX Unified Infrastructure Management support experiences vary, with improvements noted but concerns over slow escalation and talent loss remain.

Sentiment score

7.8

NinjaOne's customer service is praised for expertise and ease of use, despite some slow technical support responses.

Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.

For more quotes and insights, download the DX Unified Infrastructure Management report

Solution Architect at SA Consulting

The customer support at NinjaOne is excellent, rated ten out of ten.

Owner at AvalisNT AG

Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.

Cloud Consultant at i-Community AG

I rate customer service and support for NinjaOne at seven out of ten due to slow response times.

For more quotes and insights, download the NinjaOne report

CEO AND CTO at DeserveIT

Scalability Issues

Sentiment score

7.5

DX Unified Infrastructure Management scales well but requires careful planning for probes, database configurations, and integrations.

Sentiment score

7.9

NinjaOne is highly regarded for its scalability and flexibility, ideal for managing numerous devices and users efficiently.

The solution helps with capacity management, enabling us to determine when we need to scale up the network.

For more quotes and insights, download the DX Unified Infrastructure Management report

Solution Architect at SA Consulting

I would rate the scalability of NinjaOne as ten out of ten.

CEO AND CTO at DeserveIT

The design suggests it is scalable.

For more quotes and insights, download the NinjaOne report

Owner at AvalisNT AG

Stability Issues

Sentiment score

6.7

DX Unified Infrastructure Management is stable but may struggle with non-standard setups; proper planning and support enhance stability.

Sentiment score

7.9

NinjaOne is praised for stability and consistent performance, with frequent updates addressing occasional server issues and improvements.

No quotes available

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I would rate the stability a ten out of ten.

For more quotes and insights, download the NinjaOne report

Owner at AvalisNT AG

Room For Improvement

DX Unified Infrastructure Management needs improved support, monitoring, interface, integration, stability, training, automation, and a revised pricing model.

NinjaOne needs to improve integrations, user interface, reporting, pricing, connectivity, patching, automation, dashboard usability, and backup features.

Better support and more accessible resources are crucial.

For more quotes and insights, download the DX Unified Infrastructure Management report

Solution Architect at SA Consulting

Security and reporting, including business intelligence tools, are adequate.

Cloud Consultant at i-Community AG

The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.

Owner at AvalisNT AG

The network monitoring needs to be improved.

For more quotes and insights, download the NinjaOne report

CEO AND CTO at DeserveIT

Setup Cost

DX Unified Infrastructure Management's pricing is flexible and cost-effective but complex, with higher costs offset by tailored features.

NinjaOne is valued for its affordable, scalable pricing and cost-effectiveness, especially for small companies and educational institutions.

The pricing of DX Unified Infrastructure Management is high and often a concern for customers.

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Solution Architect at SA Consulting

The pricing for NinjaOne is appropriate for small companies.

Cloud Consultant at i-Community AG

NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.

Owner at AvalisNT AG

The price or licensing of NinjaOne is a little bit high.

For more quotes and insights, download the NinjaOne report

CEO AND CTO at DeserveIT

Valuable Features

DX Unified Infrastructure Management offers scalability, ease of use, integration, predictive analytics, and customizable reporting for efficient network monitoring.

NinjaOne streamlines IT management with remote monitoring, automation, and integration features, boosting efficiency for small businesses.

DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.

For more quotes and insights, download the DX Unified Infrastructure Management report

Solution Architect at SA Consulting

A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.

Owner at AvalisNT AG

The software's automation tools have solved critical deployment problems for small businesses.

Cloud Consultant at i-Community AG

Every month, every quarter, I see new features, and it is always evolving.

For more quotes and insights, download the NinjaOne report

CEO AND CTO at DeserveIT

Categories and Ranking

DX Unified Infrastructure M...

Ranking in Network Monitoring Software

75th

Ranking in Server Monitoring

23rd

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

120

Ranking in other categories

IT Infrastructure Monitoring (52nd), Cloud Monitoring Software (40th), AIOps (24th)

NinjaOne

Ranking in Network Monitoring Software

32nd

Ranking in Server Monitoring

8th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

IT Service Management (ITSM) (8th), Remote Access (20th), Vulnerability Management (25th), Mobile Device Management (MDM) (6th), IT Alerting and Incident Management (11th), Remote Monitoring and Management (RMM) (2nd), Patch Management (9th), MSP Backup (3rd), Unified Endpoint Management (UEM) (9th)

Mindshare comparison

As of August 2025, in the Network Monitoring Software category, the mindshare of DX Unified Infrastructure Management is 0.5%, up from 0.5% compared to the previous year. The mindshare of NinjaOne is 0.4%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Mark Tukh

Principal Presale Consultant at Ness Technologies

Great scalability, versatility, infrastructure coverage and ease of implementation

I rate the initial setup an eight out of ten. The number of people needed for deployment depends on the customer, but we usually need at least one person and two to three at other times. The initial implementation takes about two months. The full implementation can be infinite because you may want to implement more. The product does not require a lot of maintenance. To increase the implementation, we push additional services in the first and second years to make it more robust and fully implemented. We usually sell to big enterprises. It can also be affordable for smaller enterprises, but we don't work with them a lot. We have from 2,000 to 10,000 workers. So the product itself can have five, ten or even 20 users.

Read full review

Enhances remote access and integration with third-party tools

Owner at AvalisNT AG

I use NinjaOne for managing smaller clients, specifically their devices and software, for small to medium businesses. I provide remote management services through NinjaOne. It allows clients to use NinjaOne for remote access to their computers for home office purposes. This feature is highly…

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Top Industries

By visitors reading reviews

Financial Services Firm

13%

Performing Arts

12%

Computer Software Company

12%

Manufacturing Company

11%

Computer Software Company

13%

Government

Retailer

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your primary use case for DX Infrastructure Manager?

We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...

What advice do you have for others considering DX Infrastructure Manager?

I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...

What is your experience regarding pricing and costs for DX Infrastructure Manager?

The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...

What do you like most about NinjaOne?

NinjaOne helps us view the status of software patching, whether the PC is locked or unlocked.

What is your experience regarding pricing and costs for NinjaOne?

The price or licensing of NinjaOne is a little bit high.

What needs improvement with NinjaOne?

The network monitoring needs to be improved.

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Product Reports

DX Unified Infrastructure Management

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DX Unified Infrastructure Management report

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Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager

No data available

Overview

DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.

Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.

Broadcom

NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.

NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.

What are the most important features?

Remote Monitoring: Essential for real-time insights into network and device performance.
Automation: Reduces manual tasks, increasing efficiency in IT management.
Patch Management: Timely updates for software and system security.
Mobile App: Ensures alerts and management capabilities on the go.
Third-Party Integrations: Enhances functionality by working with tools like Bitdefender.

What benefits can users expect?

Cost-Effectiveness: Appeals to small companies seeking budget-friendly IT solutions.
Performance Tracking: Improved SLA system aids in efficient performance monitoring.
Enhanced Management: Effective use of scripts and policies streamline operations.
Client Interaction: Better remote session management and asset control.

NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex

Status Pros, Mitchell and Company

DX Unified Infrastructure Management vs. NinjaOne