DX Unified Infrastructure Management vs Icinga comparison

DX Unified Infrastructure M...

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Executive SummaryUpdated on Aug 6, 2024

DX Unified Infrastructure Management and Icinga are two competitive IT infrastructure management solutions. DX Unified Infrastructure Management seems to have the upper hand due to its comprehensive monitoring capabilities and strong customer support.

Features: DX Unified Infrastructure Management offers valuable features such as extensive network monitoring, detailed application performance management, and comprehensive reporting tools. Icinga is known for its modular architecture, robust monitoring, and integration capabilities.

Room for Improvement: DX Unified Infrastructure Management users often mention the need for improved documentation and enhanced integration with third-party tools. Icinga users suggest a need for a more intuitive setup process and enhanced ease of use for new users.

Ease of Deployment and Customer Service: DX Unified Infrastructure Management is noted for its straightforward deployment model and strong customer support, with users reporting fast response times and effective service. Icinga, despite its robust functionalities, can pose challenges during deployment due to its complex setup and customization requirements.

Pricing and ROI: DX Unified Infrastructure Management users generally find the initial setup cost justified by the wide array of features and the return on investment through improved infrastructure management. Icinga’s open-source nature offers a lower upfront cost, but users often incur additional expenses for customization and support.

To learn more, read our detailed DX Unified Infrastructure Management vs. Icinga Report (Updated: April 2025).

DX Unified Infrastructure Management vs. Icinga

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DX Unified Infrastructure M...

Ranking in Network Monitoring Software

75th

Ranking in Server Monitoring

24th

Ranking in IT Infrastructure Monitoring

55th

Ranking in Cloud Monitoring Software

41st

Average Rating

8.2

Reviews Sentiment

6.8

Number of Reviews

120

Ranking in other categories

AIOps (21st)

Icinga

Ranking in Network Monitoring Software

17th

Ranking in Server Monitoring

7th

Ranking in IT Infrastructure Monitoring

16th

Ranking in Cloud Monitoring Software

14th

Average Rating

7.6

Reviews Sentiment

6.1

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Network Monitoring Software category, the mindshare of DX Unified Infrastructure Management is 0.4%, down from 0.4% compared to the previous year. The mindshare of Icinga is 3.4%, up from 2.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Arunpandiyan M

Senior Systems Engineer at a tech services company with 1,001-5,000 employees

Easy to set up, simple to use, and offers great technical support

There are quite a few manual processes. We've had issues with pulling reports. Sometimes we have trouble or get errors. The reporting process should be easier. If you have a hub, you should be able to have an unlimited number of servers. For example, if you have 500 servers, and the limit is ten, you have to pull 50 reports. We'd like to just pull one report for all servers. This also increases the time to pull reports. If we have to pull more reports, it takes that much longer than just pulling one. The product can be expensive. Right now, they are updating and consolidating the dashboard. I'm expecting an update that will resolve a few glitches in the server.

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Harrison Bulley

Senior Infrastructure Engineer at Net Consulting

A stable, scalable and cost-effective solution that helps with inbuilt scripts for easy modification

I think the software is quite good, but we have had problems with getting it to recognize certain areas and amend certain checks, where we needed so we would have to create backend scripts for those checks. Though, being open source, it has the support to create backend scripts, it would be better to have these scripts in-built.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is the foundation for our monitoring solution."

"DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels."

"I definitely appreciate the flexibility and ease of use. We've been using UIM for almost three years now. It's pretty much point and click, very easy to use. And we've had no problems scaling it to our own environment."

"Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple."

"Having all of our information within one tool set; our alerts, our monitors, and the things that our operations team needs to function."

"You can integrate clouds, hybrid infrastructure, and on-premise infrastructure into one product."

"Latest version of tool comes integrated with Jaspersoft reporting solution, giving excellent reports."

"The benefit is easy installation. Thus, the model approach of the product and out-of-the-box probes, which deliver direct value."

More DX Unified Infrastructure Management pros

"The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first."

"We have found the solution to be stable."

"I like the ability to amend and adjust things really easily, which is useful in a case where you could make it auto-discover and then set a template to say all of these applications or servers under this template have an automatic threshold set that you’d set up manually."

"An affordable solution for small organizations to do basic network monitoring."

"There's a module called Icinga Director, which helps us configure the product using an intuitive interface through clicks instead of creating a text configuration. It's very helpful for us."

"Icinga has multiple automation and integration features. There is an API for everything and a web UI for configurations. The APIs enable you to automate tasks in Icinga. We can also use plugins to talk to the API. The Icinga Director talks to a database in the background, and you can import settings from the CMDB to all systems in Icinga."

"It is really easy in Icinga to create your own plugin and integrate it without any fuss. And it works just perfectly fine."

"The ability to customize scripts and build your own queries to request information from the infrastructure elements you want to monitor. This level of personalization and customization is highly appreciated."

More Icinga pros

Cons

"I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a little bit less intensive in terms of resource, because we're doing it with scripts."

"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."

"We would like to see automatic network topology."

"We had to do some work to make what was more of a business class solution work at an enterprise level."

"The UIM has no features through goods and services yet. "

"We've had issues with pulling reports."

"In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues."

"Making a GUI with criteria such as selection by robot/hub/probe etc."

More DX Unified Infrastructure Management cons

"The user interface should be improved."

"One thing that Icinga lacks is the capability to create advanced and customized dashboards within the tool itself."

"There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved."

"The tool currently fails to provide notifications to users."

"Icinga is a complex solution that's hard to learn. It's a powerful product for monitoring, but new users will have a hard time figuring out what to do."

"The installation and configuration are very complex."

"In general, the product does not look good. However, it does what it is supposed to do. So, the improvements should focus on usability and UI."

"Icinga’s automation could be improved."

More Icinga cons

Pricing and Cost Advice

"The product-price ratio is better than other brands such as Fortinet or SonicWall."

"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."

"Reasonable setup cost and licensing prices."

"CAD $400,000 annually."

"The license cost depends on the number of probes and robots."

"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."

"It is cost-effective, and the return on investment can be very interesting because the price is low."

"The solution is free to use."

"The product is inexpensive compared to other DBM products."

"We're using the free version of Icinga."

"The solution is cheap."

"This is an open-source solution with paid support."

"Even though Icinga's financial cost is low, it is an expensive product regarding the resources required to maintain and operate it."

"It's an open-source solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

16%

Manufacturing Company

15%

Computer Software Company

13%

Real Estate/Law Firm

Computer Software Company

15%

Comms Service Provider

10%

Financial Services Firm

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What is your primary use case for DX Infrastructure Manager?

We are an integrating company that offers DX Unified Infrastructure Management to customers. We help them set it up, do the integration, and provide support. Our end customers include financial ins...

What advice do you have for others considering DX Infrastructure Manager?

I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution. I would rate it nine out of ten due to its robust functionality and capability to support inf...

What is your experience regarding pricing and costs for DX Infrastructure Manager?

The pricing of DX Unified Infrastructure Management is high and often a concern for customers. The cost is higher compared to other Original Equipment Manufacturers (OEMs), which is feedback we hav...

What do you like most about Icinga?

The best thing about the solution is how it highlights errors, the issues, and what needs my attention. The solution directs me to areas that I should look for first.

What is your experience regarding pricing and costs for Icinga?

It is cost-effective, and the return on investment can be very interesting because the price is low. If you want to include this product in the services you offer to your customers, the return on i...

What needs improvement with Icinga?

There is room for improvement in multi-tenancy. It's not perfect, not even really good. It's average, but it should be improved. For instance, multi-tenancy for monitoring the virtual infrastructur...

Datadog vs DX Unified Infrastructure Management

Comparisons

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Compared 22% of the time

SolarWinds Server and Application Monitor vs DX Unified Infrastructure Management

Compared 19% of the time

Dynatrace vs DX Unified Infrastructure Management

Compared 16% of the time

Microsoft Configuration Manager vs DX Unified Infrastructure Management

Compared 15% of the time

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Compared 22% of the time

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Compared 10% of the time

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Compared 3% of the time

Centreon vs Icinga

Compared 3% of the time

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Product Reports

DX Unified Infrastructure Management

May 2025

DX Unified Infrastructure Management report

Download DX Unified Infrastructure Management product report

Download Icinga product report

April 2025

Also Known As

DX Infrastructure Manager, DX Infrastructure Manager for Z Systems and CA UIM for zSystems, CA UIM (DX Infrastructure Manager), CA Nimsoft Monitor, CA UIM, DX Infrastructure Manager

Icinga Cloud Monitoring

Overview

DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.

Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.

Broadcom

Icinga monitors systems, network devices, infrastructure, and services, helping manage and analyze server resources. It automates ticket incidents and alerting, providing oversight of client Windows and Linux systems.

Icinga offers comprehensive monitoring of servers including CPU utilization and RAM space, facilitating automated incident management and alerting. Frequently deployed on-premises, this monitoring tool is key for managed services providers and organizations to oversee and ensure optimal performance of various environments, including applications like databases and web servers. It provides extensive features for creating custom plugins, stabilization, scalability, and high customization capabilities suitable for different infrastructure needs.

What are the key features of Icinga?

Event Handler: Facilitates automatic self-healing of systems.
Extensive Plugin Library: Offers a wide range of plugins for monitoring.
Ease of Use: Simplifies user experience with an intuitive interface and Icinga Director for easy configurations.
Open-Source Nature: Free to use, modify, and distribute.
Automation Capabilities: Integrates with APIs and Ansible Collections for automation.
Custom Plugins: Users can create and integrate their own plugins.
Stability and Scalability: Provides reliable performance across different scale infrastructures.

What are the benefits or ROI to look for when evaluating Icinga?

Critical Issue Highlighting: Effectively identifies and notifies about critical problems.
High Customization: Offers flexibility for diverse monitoring needs.
Automated Alerting: Reduces manual effort and improves response times.
Extensive Integration: Works seamlessly with other tools and platforms.

Icinga implementations span multiple industries, providing essential monitoring for IT infrastructure in healthcare, finance, and education. Managed services providers utilize Icinga to maintain and monitor client systems across various environments while ensuring optimal performance and compliance. It is highly valued in these sectors for its ability to customize monitoring, improving operational efficiency and reducing downtime.

Sample Customers

CBNCloud, IIJ Global Singapore, AT&S, AXSOS, Aozora Bank, HCL Technologies, IntelliNet, Securex

Puppet Labs, Audi, Spacex, Debian, Snapdeal, McGill, RIPE Network Coordination Centre