We performed a comparison between DX Spectrum and Splunk ITSI (IT Service Intelligence) based on real PeerSpot user reviews.
Find out in this report how the two DX NetOps solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."It's a good tool. It's simple to do the configuration."
"The granular access control that it provided so that you could only see devices that were related to what you were working on was great. I couldn't see the entire inventory of devices. I could only see the ones that were related to my work. It has got a very granular access control component."
"Spectrum is very useful for us, because the product lets us monitor and control all the various components of our infrastructure that support our business from an IT perspective."
"Spectrum is great for root cause analysis. It has excellent correlation event management. Spectrum's stability and scalability are also amazing."
"The presentation layer is pretty simple and straightforward."
"The most valuable feature is the auto-discovery, which is nice because you don't have to do anything to add a new component."
"We can plan changes and replacement of end-of-life products in our environment very well because it's very accurate."
"What I like best is the configuration management functionality."
"The observability is great and valuable."
"The solution is easy to scale."
"The most valuable features are the agility, being able to ingest many data sources with no limitation on capacity."
"The flexibility to develop and consolidate many solutions into one platform is great."
"ITSI includes a feature called a glass table."
"It's scalable and expands well."
"The most valuable aspect lies in its utilization of predictive analytics to anticipate and prevent incidents within a window of twenty to thirty minutes."
"Splunk Episodes are valuable because it correlates and aggregates all the information, and you do not have one million events to look at and triage, so it is quite convenient."
"If the integration is simplified or improved, it will be a unique selling point in comparison to the competition on the market."
"We have a lot of different monitoring tools in the background, so orchestration has been a little bit of a challenge."
"For us, the implementation was quite complex but it's because of the large number of different environments we're dealing with."
"I would suggest improving the web GUI to improve the device monitor configuration and to improve or to integrate the new tool for reporting."
"It takes some time to learn how to use this solution."
"For my use case, incident coordination was an area of improvement. The internal software engine for coordinating outages could use improvement because sometimes, we used to get false alerts for unrelated devices. They did a really good job of trying to make sure that you got one major alert and any of the subsequent devices downstream were just additions to that, but occasionally, the engine wouldn't properly catch the right things, and we used to get a flood of alerts."
"It's not a great performance management tool. Its reporting capabilities are not very good at all."
"The solution could improve by allowing the ability to monitor the network shortly after installing the software and adding an auto-discovery function."
"It would be good if an interface was included in the next release."
"Splunk ITSI lacks out-of-the-box solutions for enterprise users."
"It could be a little easier to use with the thresholding. We've struggled a little bit with thresholding."
"The license cost is expensive."
"It was an intimidating tool for us to jump into at the beginning."
"Microservices is the only area where Splunk ITSI can be improved. When things come from one EC2 instance to another, there's a lack of exposure to microservices, so we can't know what's happening. Apart from that, it's doing pretty well."
"Splunk ITSI generates numerous false positives and has the potential for enhancement."
"We're using predictive analytics, and there are three or four algorithms. It would be helpful if this process were more standardized and scalable."
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DX Spectrum is ranked 1st in DX NetOps with 115 reviews while Splunk ITSI (IT Service Intelligence) is ranked 5th in IT Alerting and Incident Management with 28 reviews. DX Spectrum is rated 8.4, while Splunk ITSI (IT Service Intelligence) is rated 8.2. The top reviewer of DX Spectrum writes "Comprehensive alerts, beneficial overall network viability, and scalability not limited". On the other hand, the top reviewer of Splunk ITSI (IT Service Intelligence) writes "Provides great end-to-end visibility into our network environment and helped us reduce alert noise". DX Spectrum is most compared with DX NetOps, Zabbix, SolarWinds NPM, Cisco DNA Center and ThousandEyes, whereas Splunk ITSI (IT Service Intelligence) is most compared with ServiceNow IT Operations Management, Grafana, Dynatrace, Splunk APM and BMC TrueSight Operations Management. See our DX Spectrum vs. Splunk ITSI (IT Service Intelligence) report.
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