DX Performance Management vs New Relic comparison

DX Performance Management

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Executive SummaryUpdated on Oct 10, 2024

New Relic and DX Performance Management compete in the performance monitoring category. New Relic seems to have the upper hand with its focus on DevOps practices and comprehensive monitoring, whereas DX Performance Management is noted for network performance insights.

Features: New Relic offers a user-friendly interface with collaborative features for DevOps practices, including monitoring, custom dashboards, and database tracing. DX Performance Management provides a comprehensive focus on network performance, detailed network utilization insights, and customizable dashboards.

Room for Improvement: New Relic faces challenges with data privacy, pricing complexity, and alerting capabilities. It also needs more intuitive interfaces and better Azure integration. DX Performance Management requires better integration with other tools, enhanced data center transition availability, and flexible polling features.

Ease of Deployment and Customer Service: New Relic is deployed in public and hybrid cloud environments, known for flexibility and strong customer service. DX Performance Management is primarily on-premises, suitable for controlled environments with generally positive feedback, though technical support could improve.

Pricing and ROI: New Relic is criticized for high pricing, especially for smaller companies, but is deemed worthwhile for problem resolution and insights. DX Performance Management offers competitive pricing, especially in product bundles, despite incremental price increases.

To learn more, read our detailed DX Performance Management vs. New Relic Report (Updated: September 2025).

DX Performance Management vs. New Relic

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DX Performance Management

Ranking in Network Monitoring Software

55th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Infrastructure Capacity Planning (2nd), DX NetOps (2nd)

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

160

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of October 2025, in the Network Monitoring Software category, the mindshare of DX Performance Management is 0.3%, up from 0.3% compared to the previous year. The mindshare of New Relic is 1.8%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
New Relic	1.8%
DX Performance Management	0.3%
Other	97.9%

Network Monitoring Software

Featured Reviews

Sandip Kheni

Lead Developer at STL - Sterlite Technologies Limited

The vertical database loads faster than any other product available

We experience disconnections between the solutions own components. In the last five years, there have been many intermittent connection issues with the four components and we still don't know the reasons. The solution has issues when loading groups that have been created in the application interfaces. It would be nice to have a mobile application. In the current industry and technical word, the mobile phone is the only thing that is always in your hands. Other Broadcom products have mobile applications but the solution doesn't offer one. It would be great to view device parameters and view or download graphs from a mobile device.

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Rahul -Jain

SDET ANALYST SENIOR at TSYS

Good for application Performance Monitoring but not stable

There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"My sales representative, I would not trade him in for the world. He has done a really good job. I am really happy with him."

"The feature that is inherent to its core, of being able to graphically represent a trend and status, is nice."

"Spectrum is very good at monitoring all network faults and configurations."

"We have been able to get a little bit better at seeing more things in real time and more just in time, so we're less reactionary."

"There is another component of the tool called Network Flow Analysis. It gives us the ability to troubleshoot issues which do not appear right away."

"When we deployed it, right out of the box we were able to stand up Performance Management within two weeks, in our production environment, with full discovery and relevant information, actual information, that we could use in our command center, our 24/7 operations center."

"Customer service is top-notch."

"The ability to quickly do drag and drop customized reports for dashboards."

More DX Performance Management pros

"The feature I found most valuable is being able to design my queries. It's easy to design a query."

"The product's initial setup phase was very easy."

"New Relic has helped us in terms of the optimizing our print and loading times."

"One of the most outstanding features of any APM tool is the anomaly detection part."

"The most valuable features of New Relic are the reports and ease of use."

"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."

"It is a software solution as a service, so I don't have to manage it on-premise."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

More New Relic pros

Cons

"We experience disconnections between the solutions own components."

"I have mixed feeling about the scalability. I feel like there are things which are being put into UIM right now that are not being included in Performance Center that we need to see in Performance Center. We are kind of being driven to buy UIM, and I can't justify it."

"It could be a little easier to integrate new metrics."

"CA PM can be complex to build and configure. Creating the folders / groups / sites required establishing many rule sets."

"We would like to be capable of reporting network performance with a report strictly focused on the times outside business hours, which CA PM does not currently support. We have discontinued the use of the Business Hours Filtering until CA engineers are able to resolve or offer guidance."

"It needs role-based administration."

"Product has issue collecting IP SLA data."

"Spectrum's topology view sometimes does not rebuild automatically when a device is shut down and reconnected. It requires manual discovery and rebuilding of the topology, which I hope can be improved."

More DX Performance Management cons

"One of the things that our enterprise actually had a challenge with was the licensing structure for New Relic."

"I think that there have been some questionable product enhancements. Over a year ago, New Relic rolled out a new navigation that really disrupted our workflow."

"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."

"Real-user monitoring would be helpful as it would help me to really understand the client-side performance of the application."

"The deployment process could be improved."

"New Relic APM could improve error debugging and the correlation with the logs. We are receiving some alerts or alarms but we need to correlate with the error log, but it is difficult if it is more than seven months retention period, it is hard to trace. We need this especially for getting historical information."

"The solution is quite expensive."

"The monitoring is only as good as the alerts that it produces. By having it set up fine grain alerting, it is a bit of a pain."

More New Relic cons

Pricing and Cost Advice

"I like the licensing model because it's device-based."

"They should provide more scalable licensing for the product."

"We purchase a license to use the solution every three years and we have multiple contracts. They have been increasing the price annually. We have a baseline for three years and then we need to pay the difference from the baseline, and we are in the process of negotiating a new price for all the licenses we need. The price overall is affordable."

"We were looking at other vendors in the marketplace for NetFlow, and CA just beat everybody else in price, cost, and the size to implement. "

"Do your homework and know how many devices you will be managing out of the gate. Be sure to project what your growth will be each year."

"The tool's pricing is based on the number of network devices."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"It would be nice if we could buy it annually instead of monthly."

"The solution is cheap, but prices can go up when users grow."

"Because of budget, we are not using the mobile app part of this tool."

"The price was one of the reasons we chose this solution."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

14%

Manufacturing Company

12%

Educational Organization

11%

University

Financial Services Firm

15%

Computer Software Company

13%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	25

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	61

Questions from the Community

What do you like most about DX Performance Management?

The tool helps us understand network performance.

What is your experience regarding pricing and costs for DX Performance Management?

The tool's pricing is based on the number of network devices.

What needs improvement with DX Performance Management?

Spectrum's topology view sometimes does not rebuild automatically when a device is shut down and reconnected. It requires manual discovery and rebuilding of the topology, which I hope can be improved.

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

New Relic can be improved by incorporating an automated incident analysis solution. They have comprehensive enterprise data, and based on that, they could generate and forecast things. They can pre...

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Product Reports

DX Performance Management

October 2025

Download DX Performance Management product report

Download New Relic product report

September 2025

Also Known As

CA Performance Management

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

CA Performance Management is a comprehensive and highly scalable network performance monitoring and analytics platform. It was built to meet the unique demands of big data and modern networks architectures, including highly dynamic and complex hybrid cloud and software-defined networks (SDN).

The platform is design to reduce complexity inherent in modern networks built across numerous technology stacks through advanced network performance monitoring and relationship mapping for improved operational assurance.

Combined with CA Virtual Network Assurance, the platform extends operator visibility through advanced discovery and network performance monitoring of highly sensitive cloud and multi-layered SDN networks and service chains.

Broadcom

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Jack Henry & Assoc, Target, CenturyLink, Bell Canada, BrightHouse Networks, Telus, Unisys, Verizon, Southern California Edison, GEICO, Fidelity Investments, Wells Fargo, American Family Insurance Group, Deutsche Telekom AG

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club