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DX NetOps vs New Relic comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 16, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
DX NetOps enhances network visibility, reduces downtime, optimizes performance, lowers operational costs, and improves efficiency with an intuitive interface.
Sentiment score
6.8
New Relic enhances performance by quickly pinpointing issues, improving application speed and stability, despite occasional pricing concerns.
It can save you the cost of the product by reducing expenses and downtimes in 12 to 18 months.
 

Customer Service

Sentiment score
6.0
DX NetOps support varies by region; US excels, improvements noted, but some delays and knowledge gaps affect satisfaction.
Sentiment score
7.5
New Relic's customer service is praised for quick, helpful support, although some experience variable wait times and off-hour delays.
They are fast, responsive, and have technical expertise.
Issues that could be solved quickly sometimes take longer because they go around in circles.
 

Scalability Issues

Sentiment score
8.5
DX NetOps is praised for its scalability, managing networks from 1,000 to 100,000 devices, suiting enterprise-level needs.
Sentiment score
7.8
New Relic offers reliable scalability for diverse infrastructures, effectively handling thousands of applications and servers with minor concerns.
The product is very scalable, to the maximum.
 

Stability Issues

Sentiment score
9.5
Users consistently rate DX NetOps high for stability, citing its smooth, reliable operation without bugs or crashes.
Sentiment score
7.8
New Relic is highly stable, handling workloads well, with minor issues quickly resolved and consistently high user ratings.
I rate the stability of the product as ten on a scale of one to ten, indicating that it is very stable.
 

Room For Improvement

DX NetOps needs better support, enhanced usability, sophisticated features, automation, AI capabilities, and simplified programming and hardware requirements.
New Relic users seek better pricing, enhanced integrations, improved documentation, and more comprehensive dashboards, alerts, and performance monitoring.
DX NetOps is somewhat convoluted, and some of the programming constructs can be documented or driven through languages such as Python, Perl, and shell scripting, but they have their proprietary language, which may not be very user-friendly.
It would be useful to have more AI features.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
 

Setup Cost

DX NetOps pricing offers cost-effective annual subscriptions with all features, competitive with IBM and Micro Focus, including support.
Enterprise buyers should consider New Relic's complex and potentially expensive pricing model, especially for smaller companies or large deployments.
The licensing cost of DX NetOps is expensive, not very affordable, and on the top of the price range in the market.
I think the pricing is expensive.
 

Valuable Features

DX NetOps offers superior network analysis, scalability, AI functionality, and ServiceNow integration, ensuring efficient monitoring across hybrid environments.
New Relic offers performance monitoring, real-time analysis, error detection, and integration tools, enhancing efficiency and user experience.
The product features include automation through AI, allowing out-of-the-box analysis of performance data, building baseline trends, and enabling configuration of dynamic thresholds relative to collected data.
The best features I've seen so far with DX NetOps are that it can work with large scale systems, and it has a lot of functionalities and matrices.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
 

Categories and Ranking

DX NetOps
Ranking in Network Monitoring Software
45th
Ranking in AIOps
17th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
8
Ranking in other categories
No ranking in other categories
New Relic
Ranking in Network Monitoring Software
10th
Ranking in AIOps
4th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
159
Ranking in other categories
Application Performance Monitoring (APM) and Observability (3rd), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th)
 

Mindshare comparison

As of August 2025, in the Network Monitoring Software category, the mindshare of DX NetOps is 0.6%, down from 0.7% compared to the previous year. The mindshare of New Relic is 1.9%, down from 3.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software
 

Featured Reviews

Mark Tukh - PeerSpot reviewer
Leverages comprehensive network monitoring and AI-driven automation for enhanced performance analysis
There is a model for network traffic analysis in the NetOps product called NetOps Flow Analyzer. It provides all the necessary protocols and analysis. DX NetOps supports network monitoring across hybrid environments, though I hope it works out of the box. The product features include automation through AI, allowing out-of-the-box analysis of performance data, building baseline trends, and enabling configuration of dynamic thresholds relative to collected data.
Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
12%
Manufacturing Company
8%
University
7%
Computer Software Company
14%
Financial Services Firm
14%
Manufacturing Company
8%
Retailer
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about DX NetOps?
It is straightforward to configure, and you can quickly gather data from your infrastructure.
What needs improvement with DX NetOps?
We have not used the predictive analytics capability of DX NetOps in impacting our network management processes. My experience with using automated root cause analysis is that it tells the symptoms...
Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenient and didn't fit our budget. With DataDog, some of the APM features we were loo...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
 

Overview

 

Sample Customers

Fujitsu
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
Find out what your peers are saying about DX NetOps vs. New Relic and other solutions. Updated: July 2025.
864,574 professionals have used our research since 2012.