ThousandEyes and DX NetOps compete in the network monitoring category. ThousandEyes appears to have the upper hand due to its comprehensive monitoring capabilities, particularly for internet layers and cloud providers.
Features: ThousandEyes provides extensive monitoring for internet and WAN layers, offering deep insights into network layers and integration with Cisco products. DX NetOps stands out for its ease of setup, spectrum management, and performance management, focusing on infrastructure data collection and resource allocation.
Room for Improvement: ThousandEyes needs better application and direct network device monitoring, and enhanced integration with dashboards like Grafana. DX NetOps should automate network tasks, improve network configuration management, and benefit from unified modules for efficiency.
Ease of Deployment and Customer Service: Both offer on-premises and hybrid cloud deployment. ThousandEyes is praised for its responsive technical support and straightforward deployment. DX NetOps receives positive feedback but needs better response times and documentation clarity.
Pricing and ROI: ThousandEyes is moderately priced with costs based on agent deployment, showing significant ROI through improved network performance. DX NetOps offers subscription-based pricing and extends discounts, appearing cost-effective with good ROI via monitoring and optimization.
It can save you the cost of the product by reducing expenses and downtimes in 12 to 18 months.
They are fast, responsive, and have technical expertise.
We contacted the support team, and they resolved it within a couple of hours.
The product is very scalable, to the maximum.
Scalability with ThousandEyes is straightforward as you don't really need to scale; it's designed to monitor multiple applications, accommodating 50 or 100 applications simultaneously.
I rate the stability of the product as ten on a scale of one to ten, indicating that it is very stable.
ThousandEyes is not very stable; sometimes you have to reboot the servers to get actual results.
DX NetOps is somewhat convoluted, and some of the programming constructs can be documented or driven through languages such as Python, Perl, and shell scripting, but they have their proprietary language, which may not be very user-friendly.
It would be useful to have more AI features.
Having a dedicated incident alert system for URL alerts would help manage noise and streamline operations, especially during patch upgrades.
An area where ThousandEyes can be improved is in providing more in-depth packet analysis; we've found instances where ThousandEyes indicates everything is okay, but it's actually not.
I think the pricing is expensive.
The licensing cost of DX NetOps is expensive, not very affordable, and on the top of the price range in the market.
The product features include automation through AI, allowing out-of-the-box analysis of performance data, building baseline trends, and enabling configuration of dynamic thresholds relative to collected data.
The best features I've seen so far with DX NetOps are that it can work with large scale systems, and it has a lot of functionalities and matrices.
The best features ThousandEyes offers include monitoring page load times, assessing how long it takes for an application to load, checking for packet loss and jitter, and monitoring the routing path from the user to the server hosted in the cloud or on-premises.
ThousandEyes provides the exact error from the client, making troubleshooting more efficient.
| Product | Market Share (%) |
|---|---|
| ThousandEyes | 3.4% |
| DX NetOps | 0.6% |
| Other | 96.0% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 1 |
| Large Enterprise | 3 |
| Company Size | Count |
|---|---|
| Small Business | 5 |
| Midsize Enterprise | 3 |
| Large Enterprise | 11 |
DX NetOps by CA Technologies, a Broadcom company, improves your time to value through advanced AI capabilities and unified network visibility that delivers simplified NetOps intelligence into the user experience that traverses modern architectures. DX NetOps accomplishes this through high scale, unified network monitoring that enables full-stack analytics for assuring traditional and modern architectures. DX NetOps converts inventory, topology, device metrics, faults, flow and packet analysis into actionable intelligence for network operations teams. Complimented by our AIOps solution, DX NetOps enables IT teams to establish proactive, autonomous remediation capabilities across the applications, infrastructure, and networks that fuel superior user experiences.
ThousandEyes is a Network Intelligence platform that delivers visibility into every network an organization relies on, whether public or private. ThousandEyes enables users to optimize application delivery, end-user experience and ongoing infrastructure investments.
With cloud, enterprises can innovate much faster, but the growing number of cloud and SaaS applications means that more apps are being delivered over the Internet. This increases dependence on the Internet, a public “best effort” network, and other third-party infrastructures, substantially reducing the ability of IT teams to predict, visualize and control operational behavior. This results in a chaotic and unmanageable IT environment, making issue resolution a time-consuming ordeal, potentially impacting reputation and revenue. ThousandEyes has innovated an approach based on an unmatched distribution of smart agents across the Internet and enterprise, providing visibility all the way to the end user. ThousandEyes gathers and analyzes massive volumes of Network Intelligence data from all of these vantage points, enabling organizations to solve even their most obscure performance problems in minutes. By using ThousandEyes in the planning and testing phases of cloud adoption, customers can also strategically identify and fix underlying problems before production deployment of business-critical applications.
The ThousandEyes solution is ubiquitous across industry sectors, and since launching in mid-2013, customers have come from a diverse set of industry sectors, which include Silicon Valley technology companies, financial services, healthcare, pharmaceuticals, retail, manufacturing and education.
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