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DNIF HYPERCLOUD vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

DNIF HYPERCLOUD
Ranking in Security Orchestration Automation and Response (SOAR)
27th
Average Rating
7.6
Reviews Sentiment
6.7
Number of Reviews
8
Ranking in other categories
Log Management (53rd), Security Information and Event Management (SIEM) (54th), User Entity Behavior Analytics (UEBA) (21st)
ServiceNow Security Operations
Ranking in Security Orchestration Automation and Response (SOAR)
8th
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Incident Response (2nd), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of May 2025, in the Security Orchestration Automation and Response (SOAR) category, the mindshare of DNIF HYPERCLOUD is 0.3%, down from 0.3% compared to the previous year. The mindshare of ServiceNow Security Operations is 3.9%, down from 4.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Orchestration Automation and Response (SOAR)
 

Featured Reviews

Kishore Tiwari - PeerSpot reviewer
Development from open sources is very valuable but a huge infrastructure is required
The solution's command line should be simpler so that routine commands can be used. The search configuration is a bit different than other OEMs or SIEM solutions like ArcSight or QRadar that are easy to search because they operate similarly. The logic is there and the solution supplies a pretty good explanation. Basically, DNIF spelled out is the opposite of FIND. You have to find commands whenever you want to search something. For example, a highway gets you to your destination but there is an alternate way people don't yet know about. Gartner or Forrester haven't yet studied it. We were a bit nervous when we were trying to get familiar with the solution. We wondered if we could realize ROI because the commands and ways of pulling data were different to us. We raised a case with the support team and their professionals provided the needed support. The command line is user friendly once you understand it. If you need immediate use, then you might want to get assistance from someone who is well-versed in methods for using key patterns to find things. Lengthier files for threat hunting or analysis are needed. The correlation happens, but exporting a large number of files to abstract them is not possible. For example, I want to present raw data to management so I should be able to customize a date range in my query and download the files.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Has a great search capability."
"The dashboard is helpful, and it creates visualizations to let staff review event data and identify patterns and anomalies."
"I like the MITRE table, a feature I saw for the first time in the same solution. There was one MITRE tactic table, which can be used to identify threats if you have all kinds of rules enabled or if you have rules for all the tactics in the MITRE table. There are 14 tables in MITRE, and those 14 tables consist of multiple columns, tactics, and techniques. It was one of the first SIEM tools I saw that had that particular MITRE table. On that basis, you can create new rules and identify existing ones. At any point, if an alert is triggered, it will try to match it to any of those MITRE tactics. I liked that creating a workbook on MITRE business was straightforward. I also like that you can search using SQL or DQL."
"Great for scaling productivity for log monitoring purposes."
"The most valuable feature of the solution is the number of EPS it can handle."
"The User Behavior Analytics is a built-in threat-hunting feature. It detects and reports on any kind of malware or ransomware that enters the network."
"The solution is quite stable and offers good performance. It also works on a virtual machine. We haven't found any issues with it so far. It's been reliable."
"The beauty of the solution is that you can develop infrastructure for a data lake using open sources that are separate from the licenses."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"I will recommend it to others as it is an enterprise application used by large companies for ticketing purposes."
"The solution is available over the cloud and is easy to manage."
"The SOAR module of ServiceNow Security Operations is the most valuable feature"
"The ease of use is great."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"​Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.​"
"My favorite feature is the application vulnerability scanner."
 

Cons

"There are currently some issues with machine learning plug-ins."
"I think DNIF HYPERCLOUD can implement the ability to export more than 100,000. At the moment, we can't go beyond that. So many times, if you're checking for the firewall logs and working on something related to authentication or network-related traffic, while that log count is low, the account goes beyond that. You can't restrict the logs or the amount of data you can export. It's very important for my situation. It would be better if they could increase the capacity of exports. Although there are many more types of searching in DNIF HYPERCLOUD, people still struggle to query out what they want because not everyone is good at SQL or DQL. The easiest way to query out in DNIF is using the GUI-based interface. But in the GUI interface, you can use operator calls. It gets tricky when you want to search for a specific type of event. You don't know where it will be passed and whether it will be consistent. In the initial phase, it's tough for us to use DNIF. You cannot pass every event in a stable DNIF. When we used that particular tool, we used to get those logs, but sometimes many things are not getting passed. So, we used to export the sheet or export the data into Excel and weigh the required details. In the next release, I would like them to improve the export of the columns and make the application more user-friendly. I would also like a threat-hunting feature in the next release."
"The solution should be able to connect to endpoints, such as desktops and laptops... If this solution had a smart connector to these logs- Windows, Linux, or any other logs - without affecting the performance of the connector, that would be wonderful."
"The solution's command line should be simpler so that routine commands can be used."
"Dependency on the DNIF support team was frustrating."
"The EBA could be improved."
"I feel that DNIF needs to invest more in marketing, considering that it operates at a very competitive speed."
"The vendor is fairly new and it's not as big as some of the international competitors. It's not a mature product. If you ask them to move data, it might take a lot of time."
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"In future releases, I would like to add a follow-up and reminder feature. For the tickets in our queue, we could set reminders. This would help us prioritize older tickets before moving on to new ones."
"There are limitations for the third-parties that are providing the inputs. They should increase the robustness of the solution."
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
"They should stick to the roadmap and continue to build plugins and integrations with other third parties, enhance the UI, and enhance the reporting. It's all good. They should just continue enhancing the releases."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
 

Pricing and Cost Advice

"Price-wise, the product is quite economical. I rate the solution's price as three or four on a scale of one to ten, where one is considered to be a very economically priced tool."
"The solution requires a huge infrastructure and that is costly."
"The pricing is based on the log size."
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"This product is a good value for the money."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"It is an expensive product."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
14%
Real Estate/Law Firm
9%
Educational Organization
9%
Financial Services Firm
20%
Manufacturing Company
11%
Computer Software Company
9%
Government
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What needs improvement with DNIF HYPERCLOUD?
A lot of people don't know about DNIF HYPERCLOUD, but they do know about products like Splunk, QRadar, ArcSight, and some other SIEM solutions. DNIF is not a known name in the market. From an impro...
What is your primary use case for DNIF HYPERCLOUD?
DNIF HYPERCLOUD is a good SIEM solution. One of the tools' features is very high scalability in terms of the events generated per second. The product is aligned with the MITRE ATT&CK framework....
What advice do you have for others considering DNIF HYPERCLOUD?
The tool's ability in the area of its analytic capabilities has enhanced our company's security poster in a good way, especially when compared to some of the other competitors in the market, like S...
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.
 

Overview

 

Sample Customers

Mahindra & Mahindra, Tata Consultancy Services (TCS), ICICI Bank, Yes Bank, Tata Motors, RBL Bank
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about DNIF HYPERCLOUD vs. ServiceNow Security Operations and other solutions. Updated: April 2025.
850,028 professionals have used our research since 2012.