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Data Cloud vs Siebel CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Data Cloud
Ranking in CRM
36th
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Siebel CRM
Ranking in CRM
9th
Average Rating
7.8
Reviews Sentiment
6.3
Number of Reviews
19
Ranking in other categories
Local Government CRM (3rd)
 

Mindshare comparison

As of July 2025, in the CRM category, the mindshare of Data Cloud is 0.1%, up from 0.0% compared to the previous year. The mindshare of Siebel CRM is 5.6%, down from 6.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

LT
Complex setup process impacts functionality and requires improvement
From my experience as a VP of sales, I was not involved directly with development and configuration, but every time I need some change in our strategy and data, it takes a lot of time from our development team or technical team to implement this change. It is not easy to add columns or information in the reports or in the information that I gathered from Data Cloud. It takes a lot of time, and it was not exactly what I was expecting. I had a project that required changing the views that I need from my team, and it took two to three months to make the change. It was just a simple click of a button and adding some information, so what I was expecting to take one or two weeks took three months. It was very complicated to implement in the beginning, and it took a lot of time. It is a very good product, but it is very complex to implement, change, develop, and integrate.
KalpanaSingh - PeerSpot reviewer
Customizable and flexible but user experience needs enhancement
Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a way where the user can log in and intuitively understand how to use it. People who use it regularly are still confused, and it requires a lot of clicks and is very difficult to navigate. Sometimes it takes a lot of time to reflect the correct information—even when it's updated, you have to refresh it again and again to see the right data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We never had a problem with stability."
"I rate my experience with Data Cloud a nine out of ten."
"Siebel CRM is used for distributing information between systems, trouble ticketing, and case management."
"Siebel CRM has a strong database model, workflow and integration tools."
"The solution is scalable."
"One valuable feature is that certain views can be adjusted as per our requirements, which adds a level of customization that is appreciated."
"Siebel offers a high level of customization which has been valuable. The solution also offers the ability to model complex products."
"The best thing about the tool is its data model. The underlying data model refers to how the data is stored in databases. We can also experience the ease of developing anything with the tool. We can customize any functionality as per any business challenge."
"It is easier to communicate with local companies within a large organization using Siebel CRM."
"Siebel CRM is the number one CRM product in the world."
 

Cons

"It is a very good product, but it is very complex to implement, change, develop, and integrate."
"Customizability is both an advantage and a disadvantage. While it provides a suitable solution with many pieces to integrate, it also adds complexity."
"Siebel is pricey compared to other CRM tools. That's the problem. Although it's a highly stable and functionally rich application, customers are not willing to pay that price for it. Customers can find CRM software that gives them similar functionality at a lower price. There are so many others on the market like Salesforce."
"I want Oracle to improve the tool’s UI with a vanilla application. I would also like to see an insurance broking vertical in their future releases. There are thousands of brokers who look for an insurance broking solution."
"The problem with Siebel is that everything is customizable in it. It's probably over-engineered, which makes it difficult to use, and it makes it difficult for the users to get started with the system."
"Siebel CRM can improve as an ERP and for a few corporate business workloads."
"The user interface, mobile application, and support could be improved."
"The tool took a lot of time to deploy."
"The backend performance of Siebel could be improved as it is often slow. In addition, the Open UI is not that responsive."
"The UI could be improved by being fully cloud native as this is what our customers are looking for. It would also be great to see what updates are coming up for release and for updates to take place automatically without manual intervention."
 

Pricing and Cost Advice

Information not available
"This solution is expensive compared to other solutions in the market. This makes it difficult to convince our customers to use it. The customers who are already using Siebel have thought about moving to Velocity or Salesforce."
"The product is expensive."
"The price of Siebel CRM depends on the usage of the business requirement. For large enterprises the price it's very good but if you are using it for medium scale enterprises, the price is very expensive."
"Its licensing is yearly."
"I think the tool’s pricing is exaggerated. Once you do the price sizing as per your business needs, you would find that the price of other solutions like Zoho CRM, HubSpot CRM, Salesforce CRM, etc. would be always the same."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
15%
Financial Services Firm
13%
Government
12%
Manufacturing Company
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Data Cloud?
From my experience as a VP of sales, I was not involved directly with development and configuration, but every time I need some change in our strategy and data, it takes a lot of time from our deve...
What is your primary use case for Data Cloud?
I am in charge of a sales area here. We integrate with some contact centers as a service tools, but we provide solutions for contact centers. We cannot contact centers as a service more than call c...
What advice do you have for others considering Data Cloud?
We are competing with AudioCodes. We are a software provider. We are evaluating the new CRM for our company right now. We use a local provider for CRM, and we are looking for another solution right...
What do you like most about Siebel Sales?
Siebel CRM has enhanced customer engagement for our organization, particularly through its robust data model and flexible features. One specific scenario where Siebel CRM excelled was in addressing...
What is your experience regarding pricing and costs for Siebel Sales?
I do not have any information on pricing, setup cost, or licensing.
What needs improvement with Siebel Sales?
Siebel is not user-friendly. There are so many tabs and different features that until it's explained to someone, they will not understand it. A user-friendly tool is supposed to be designed in a wa...
 

Comparisons

No data available
 

Also Known As

No data available
Siebel Sales
 

Overview

 

Sample Customers

Information Not Available
Hover Automotive India Pvt. Ltd., Lawn Tennis Association, Tªrk Telekom, Bouygues Telecom, City of Atlanta, IGEPA IT-SERVICE GmbH, ec4u expert consulting AG, Salud Responde, Sascar, Banca Transilvania, UL, Ingersoll Rand, The Royal Dutch Touring Club ANWB
Find out what your peers are saying about Data Cloud vs. Siebel CRM and other solutions. Updated: June 2025.
860,592 professionals have used our research since 2012.