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Data Cloud vs Microsoft Dynamics CRM comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Data Cloud
Ranking in CRM
35th
Average Rating
8.6
Reviews Sentiment
7.8
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Microsoft Dynamics CRM
Ranking in CRM
2nd
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
78
Ranking in other categories
CRM Customer Engagement Centers (1st), Local Government CRM (1st), Marketing Management (2nd), Sales Force Automation (2nd)
 

Mindshare comparison

As of June 2025, in the CRM category, the mindshare of Data Cloud is 0.0%, up from 0.0% compared to the previous year. The mindshare of Microsoft Dynamics CRM is 10.9%, down from 13.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
CRM
 

Featured Reviews

LT
Complex setup process impacts functionality and requires improvement
From my experience as a VP of sales, I was not involved directly with development and configuration, but every time I need some change in our strategy and data, it takes a lot of time from our development team or technical team to implement this change. It is not easy to add columns or information in the reports or in the information that I gathered from Data Cloud. It takes a lot of time, and it was not exactly what I was expecting. I had a project that required changing the views that I need from my team, and it took two to three months to make the change. It was just a simple click of a button and adding some information, so what I was expecting to take one or two weeks took three months. It was very complicated to implement in the beginning, and it took a lot of time. It is a very good product, but it is very complex to implement, change, develop, and integrate.
ShaheenKapery - PeerSpot reviewer
Provides a variety of automated workflows, but there could be better customization options
We have a variety of automated workflows in Dynamics CRM, which work well when set up properly. One significant benefit is cost savings. It is more economical than other options like Salesforce. It allows for constant reviews of existing manual systems, enabling automation and improving efficiency over time. It facilitates budget management by allowing each line manager to allocate budgets per staff for necessary equipment and resources. I rate it a seven.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"We never had a problem with stability."
"I rate my experience with Data Cloud a nine out of ten."
"The most valuable feature of Microsoft Dynamics CRM is its performance."
"Microsoft Dynamics CRM is a stable solution."
"Compared to other partners, the most valuable aspect of Microsoft Dynamics CRM is its intuitive APIs, which are customizable and allow for the addition of multiple parameters and attributes. This feature enhances the purpose call in our services. Additionally, the learning curve for contact center agents using Microsoft Dynamics CRM is shorter than with other solution providers. Finally, the commercial aspects of Microsoft Dynamics CRM are superior to those of other solution providers."
"Microsoft Dynamics CRM is a comprehensive solution and is well-integrated into other Microsoft solutions, including ERP solutions. Additionally, it is feature-rich."
"Our clients appreciate that the solution can be used to monitor everything their customer interacts with in their business."
"The stability of the solution is high."
"The most valuable features are the integration capabilities with other third-party software. It has an easy user interface and in terms of security, it has permission-based access for different users."
"The most valuable feature of Microsoft Dynamics CRM has to be its interface...Microsoft Dynamics CRM has a user-friendly platform."
 

Cons

"Customizability is both an advantage and a disadvantage. While it provides a suitable solution with many pieces to integrate, it also adds complexity."
"It is a very good product, but it is very complex to implement, change, develop, and integrate."
"We would like to see the tech support for this product improved, at present we are frequently waiting for a couple of days before we receive any response."
"Microsoft Dynamics CRM could improve by being more user-friendly."
"It would be a little bit easier if there were better ways to configure and modify native add-ins or plugins."
"Microsoft Dynamics CRM's customer support could be improved as tickets usually take a long time to resolve."
"The UI could definitely be improved."
"The UI/UX needs improvement as it is not intuitive from day one."
"The solution could improve by having better integration documentation."
"The mobile side of the product doesn't look that great right now."
 

Pricing and Cost Advice

Information not available
"The solution is expensive."
"We have deployed the cloud-based version and it is a subscription and the price is based on the number of users using it."
"For the price of Microsoft Dynamics CRM, you receive a lot of comprehensive functionality. Additionally, it integrates very well. We pay approximately $100 a month to use the solution and we do not have any additional costs."
"The price of the solution is good but could be cheaper."
"The cost depends on a number of factors, so whoever is implementing it will need to take that into consideration before it is done."
"Microsoft Dynamics CRM's price is too high."
"The annual license for Microsoft Dynamics CRM could be reduced, it is expensive."
"Licensing fees are paid on a monthly basis."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
13%
Financial Services Firm
10%
Government
10%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Data Cloud?
Customizability is both an advantage and a disadvantage. While it provides a suitable solution with many pieces to integrate, it also adds complexity. It's like a puzzle with tens of thousands of p...
What is your primary use case for Data Cloud?
We unify data from different product lines to achieve synergy KPIs. For example, three product lines each offer different solutions but serve the same customers. Different teams speak with various ...
What advice do you have for others considering Data Cloud?
I rate my experience with Data Cloud a nine out of ten. The only improvement necessary concerns the complexity associated with customizability.
What do you like most about Microsoft Dynamics CRM?
The most valuable features of Microsoft Dynamics CRM are all the filters and possible reports.
What needs improvement with Microsoft Dynamics CRM?
Microsoft Dynamics CRM needs improvement in simplifying the setup and configuration process, which can be relatively complex when we want all features to work properly. It is one area where the com...
What is your primary use case for Microsoft Dynamics CRM?
We use Microsoft Dynamics CRM ( /products/microsoft-dynamics-crm-reviews ) for opportunity management and a traditional CRM approach for managing customer and client relationships. Although we have...
 

Also Known As

No data available
Dynamics CRM, MS Dynamics CRM
 

Overview

 

Sample Customers

Information Not Available
Metro Bank, Nissan, Pandora, Delta, Haynes International, City of London, Trek and many more market leaders.
Find out what your peers are saying about Data Cloud vs. Microsoft Dynamics CRM and other solutions. Updated: June 2025.
853,960 professionals have used our research since 2012.