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Dameware Remote Support vs JumpCloud comparison

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SolarWinds Logo
Dameware Remote Support
Read 3 Dameware Remote Support reviews
60 views|51 comparisons
100% willing to recommend
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JumpCloud
Read 16 JumpCloud reviews
1,272 views|685 comparisons
100% willing to recommend
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Buyer's Guide
Active Directory Management
April 2024
Executive Summary

We performed a comparison between Dameware Remote Support and JumpCloud based on real PeerSpot user reviews.

Find out what your peers are saying about ManageEngine, Netwrix, One Identity and others in Active Directory Management.
To learn more, read our detailed Active Directory Management Report (Updated: April 2024).
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769,662 professionals have used our research since 2012.
Featured Review
Anonymous User
The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles.
The Internet Sessions with the Remote Support tool, because it allows the tech to send a link to the user who is off network for support.
Anonymous User
Offers great system access and easy scripting
I have also used Okta quite a bit in recent roles but I think that JumpCloud is a very useful service, especially if you are just getting started.... Read more →
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pricing and Cost Advice
Information Not Available
  • "We are using an enterprise license for JumpCloud. We have purchased a license for approximately $3,000 a year, but we are charged more than $135,000 annually."
  • "Licensing cost can be anywhere between $2 and $18 a month depending on what you want to do."
  • "The cost of the solution is approximately $12 per user. However, the cost depends on what modules you're using. They have an all-in-one package and they do have tiers. For example, the more users you have, the cheaper it ends up being in the end too. I know they've done some changes to the pricing model and I haven't been involved in a lot of the licensing lately. I don't know the exact cost at this time."
  • "The cost was around $5 per user per month."
  • "JumpCloud offers several subscription plans as a software-as-a-service (SaaS) provider. The pricing is based on the number of users and the services that are required, meaning that you only pay for what you consume and don't have to pay for services that you don't need. When compared to other solutions, JumpCloud can actually be more cost-effective, as it eliminates the need to hire a team, purchase hardware, pay for licenses and software, and worry about updates, security, and backups. Thus, it offers a more efficient and cost-effective solution for managing your needs."
  • "I am pretty sure that the cost to acquire JumpCloud is less. They have à la carte or per-user pricing. The pricing is there on their webpage. I am not sure if they have any enterprise pricing or discounts if you have more users. But the overall pricing is less than Okta."
  • "JumpCloud's monthly license costs around $25 for the complete solution."
  • "The pricing model changed about 18 months ago. It used to be that you got 10 users free, and then you paid for any user above 10 users. Now, when you go above 10 users, you pay for every user. It has become a bit more expensive, but it's such a good product. When you take into account Microsoft licenses, if you were to run Active Directory, you'd need a server to put it on, or you would need a couple of servers, backup, etc. It's a no-brainer. JumpCloud is so much easier to manage from my perspective, regardless of the cost increase. It's just brilliant."

    • More JumpCloud Pricing and Cost Advice →

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    Questions from the Community
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    What do you like most about JumpCloud?
    Top Answer:The product enables device management.
    Read all 10 answers   →
    What is your experience regarding pricing and costs for JumpCloud?
    Top Answer:The solution is pretty expensive. It costs us EUR 250 per user per month. It was a point of hesitation for us. We can get premium support, too.
    Read all 8 answers   →
    What needs improvement with JumpCloud?
    Top Answer:We need more multi-factor authentication possibilities. I opened a ticket for it. However, it is not configurable in JumpCloud.
    Read all 10 answers   →
    Ranking
    19th
    out of 20 in Active Directory Management
    Views
    60
    Comparisons
    51
    Reviews
    0
    Average Words per Review
    0
    Rating
    N/A
    7th
    out of 54 in Single Sign-On (SSO)
    Views
    1,272
    Comparisons
    685
    Reviews
    12
    Average Words per Review
    792
    Rating
    8.5
    Comparisons
    Also Known As
    DameWare, SolarWinds DameWare, SolarWinds Dameware Remote Support
    Learn More
    SolarWinds
    JumpCloud
    Overview
    DameWare products are designed to put more hours into your day. In today's distributed, high-speed work environments, having the power to remotely support your key systems, servers, desktops, and laptops, as well as interactively support users, provides real-time savings and lets you get more things done. Manage it all without leaving your desk with DameWare. DameWare Remote Support is a comprehensive and secure on-premises remote desktop client that allows you to control remote users' computers from your desktop, Android, or iOS device, connect to unattended systems, as well as manage your Windows servers and Active Directory infrastructure. DameWare Mini Remote Control delivers fast, secure, simple remote desktop and laptop control. DameWare MRC includes all the features you need and want and is the best value in remote control software. DameWare Patch Manager is a complete patch management solution that allows you to patch both Microsoft and 3rd party applications from one easy-to-use console. With DameWare Patch Manager you can quickly and easily generate patches, deploy them and report on their success.

    JumpCloud is a comprehensive cloud-based directory platform that provides secure and centralized user management for organizations. It offers a wide range of features including user authentication, single sign-on, device management, and multi-factor authentication. 

    With JumpCloud, businesses can easily manage user access to various applications, systems, and networks, ensuring enhanced security and productivity. The platform supports a variety of operating systems and integrates seamlessly with popular productivity tools. 

    JumpCloud also offers a robust API, enabling organizations to automate user management processes and integrate with other systems. Overall, JumpCloud simplifies user management, enhances security, and improves productivity for businesses of all sizes.

    Sample Customers
    Illinois School District
    Cars.com, GoFundMe, Grab, ClassPass, Uplight, Beyond Finance, Foursquare
    Top Industries
    VISITORS READING REVIEWS
    Government18%
    Computer Software Company10%
    Financial Services Firm8%
    Manufacturing Company5%
    REVIEWERS
    Financial Services Firm18%
    Computer Software Company18%
    Wellness & Fitness Company9%
    Program Development Consultancy9%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Government7%
    Financial Services Firm6%
    Comms Service Provider6%
    Company Size
    VISITORS READING REVIEWS
    Small Business22%
    Midsize Enterprise16%
    Large Enterprise62%
    REVIEWERS
    Small Business76%
    Midsize Enterprise12%
    Large Enterprise12%
    VISITORS READING REVIEWS
    Small Business39%
    Midsize Enterprise19%
    Large Enterprise41%
    Buyer's Guide
    Active Directory Management
    April 2024
    Download Free Report
    Find out what your peers are saying about ManageEngine, Netwrix, One Identity and others in Active Directory Management. Updated: April 2024.
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    769,662 professionals have used our research since 2012.

    Dameware Remote Support is ranked 19th in Active Directory Management while JumpCloud is ranked 7th in Single Sign-On (SSO) with 16 reviews. Dameware Remote Support is rated 8.6, while JumpCloud is rated 8.6. The top reviewer of Dameware Remote Support writes "The Remote Support tool allows techs to link to off-network users, but the knowledge base lacks updated articles". On the other hand, the top reviewer of JumpCloud writes "Time saving, effective cloud directory and single sign-on authentication, with rapid implementation". Dameware Remote Support is most compared with Microsoft Remote Desktop Services, N-able Take Control, VNC Connect, ManageEngine ServiceDesk Plus and LogMeIn Pro, whereas JumpCloud is most compared with Microsoft Entra ID, Google Cloud Identity, Microsoft Intune, Cisco Duo and Scalefusion.

    See our list of best Active Directory Management vendors and best ZTNA as a Service vendors.

    We monitor all Active Directory Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.