No more typing reviews! Try our Samantha, our new voice AI agent.

CylanceOPTICS vs Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on May 17, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Ranking in Endpoint Detection and Response (EDR)
6th
Average Rating
8.4
Reviews Sentiment
6.8
Number of Reviews
114
Ranking in other categories
Endpoint Protection Platform (EPP) (4th), Extended Detection and Response (XDR) (4th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
CylanceOPTICS
Ranking in Endpoint Detection and Response (EDR)
54th
Average Rating
7.4
Reviews Sentiment
5.2
Number of Reviews
13
Ranking in other categories
No ranking in other categories
Dell Trusted Device powered...
Ranking in Endpoint Detection and Response (EDR)
32nd
Average Rating
9.6
Reviews Sentiment
6.2
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.6%, down from 3.9% compared to the previous year. The mindshare of CylanceOPTICS is 0.6%, up from 0.2% compared to the previous year. The mindshare of Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro is 0.4%, up from 0.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Endpoint Detection and Response (EDR) Mindshare Distribution
ProductMindshare (%)
Cortex XDR by Palo Alto Networks3.6%
Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro0.4%
CylanceOPTICS0.6%
Other95.4%
Endpoint Detection and Response (EDR)
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
GauthamVakapalli - PeerSpot reviewer
Account Manager at Teksalah
Provides reliable threat detection and response but requires better regional support
One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.
Tom Cichosz - PeerSpot reviewer
System Engineer at a healthcare company with 501-1,000 employees
Integrated device protection has secured bios-level threats and preserves user performance
The features of Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro that I appreciate most are the real-time analytics in CrowdStrike and the ability to detect anomalies in the computer at the BIOS level, which is excellent to have. You would not normally see that with standard antivirus or regular security software; it would not integrate with the BIOS, but the fact that it does means that you get an enhanced layer of protection with CrowdStrike, more than you would see with another product. My perception of chip-level recovery is that it is a beautiful thing. Normally you are dependent on the OS for recovery actions, but in this case, you do not need that because it happens at the chip level. It happens out of band, before the OS is booted; you can make recovery choices, and that is extremely important. You always need an out of band solution, and on end user devices especially, if that is possible, that changes the whole landscape. Normally out of band is only for server-level devices, but this changes that; this adds an extra layer of protection that you would not normally see. I view the critical feature of Advanced Memory Scanning by CrowdStrike as incredible; the fact that it can actively scan memory without any performance hit on the PC or server devices is remarkable. Previously, in years before 2020, we would see a performance hit from this type of software, but the fact that CrowdStrike integrated with Dell does not cause any performance hit on the end user or the overall performance of the computer is an amazing thing. It is probably the best performing antivirus software I have actually seen.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable aspect of Cortex XDR by Palo Alto Networks for me is its integration with AI detection, where we get to know the behavioral detection based on users, traffic patterns, and different services that we consume."
"Cortex XDR is stable, offering high quality and reliable performance."
"After deploying Traps, we saw the performance of the network improve by 65 to 70 percent."
"They have a new GUI which is just fantastic."
"The product's most valuable features are massive user and feature intelligence exploit detection."
"The solution is a new generation XDR that has a lot of artificial intelligence modules."
"We use it for malicious connections from malicious websites, to identify payloads that might be inside the traffic, to identify malicious processes or bugs that are running on the network, and any activities that tend to lead to data infiltration."
"It has pretty much everything we need and works well within the Palo Alto ecosystem."
"It automatically blocks the threats, helping us investigate if they harm the environment."
"They are well-known for their efficacy, which is a huge plus."
"The most valuable feature is the ability to respond to zero-day and unknown threats."
"The solution has a high level of trust in the industry."
"One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet, unlike some other solutions."
"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."
"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."
"The technical support personnel I interacted with were good."
"Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro has helped us immensely."
"The fact that CrowdStrike and Dell have gotten to a point where it has no user effect, or virtually zero user effect, is absolutely game-changing."
"The features of Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro that I like the most include its ability to recover quickly."
"If you are considering protecting your Dell endpoints and your Dell infrastructure with CrowdStrike, it is a no-brainer."
 

Cons

"While using Cortex, I noticed some aspects that could be improved, such as increasing the synchronization speed between XDR and Xnor."
"I don't like that they have different types of licenses. For example, if users select a license, they think they will have all the platforms they need to improve their network or security. But after some time, Palo Alto Networks changed their licensing, and some of the features that, for example, were free at the beginning now have a cost. I think the integration can be improved. For example, a lot of tools are just integrated through APIs."
"I recommend adding a data loss prevention (DLP) solution to Cortex XDR by Palo Alto Networks. The inclusion of this feature would allow the application of DLP policies alongside antivirus policies via a single agent and console, making it more competitive as other OEMs often offer DLP solutions as part of their antivirus products."
"We had a problem with getting our older endpoints up to date, but their newest updates have been really good. I've been pleased with it in terms of what our needs are. It's doing what we want it to do."
"It'll help if customization was easier."
"The technical support is not very good. I find the process difficult."
"There are some default policies which sometimes affect our applications and cause them to run around."
"In an upcoming release, the solution could improve by proving hard disk encryption. If it could support this it would be a complete solution."
"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."
"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."
"The product's technical support is slow."
"The reporting is very weak and not very good at all."
"The product's initial setup process could be easy."
"False positives could be improved. Cylance picks up a lot of them."
"Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process."
"The support is inadequate because their technical people are not supportive. Since the support is not based in India, there are numerous issues."
"The biggest thing I would do to improve Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro is add that agentic AI to it at the highest level and allow it to start to deploy and do things ourselves."
"The room for improvement that I would recommend to make it a 10 is that it might be beneficial to scale out to include servers."
 

Pricing and Cost Advice

"This is an expensive solution."
"It has a yearly renewal."
"The pricing is a little high. It is per user per year."
"Our license will require renewal in August, after which the maintenance will continue as usual."
"The solution is expensive. It's pricing is on a yearly-basis."
"It is present, but when compared to other competitive products, I would say it is not less expensive; however, when all of the other added values are considered, the price is reasonable."
"It is "expensive" and flexible."
"The return on investment is from the user side because we have seen the performance of it increase the delivery time of the product if we are using too many web-based and on-premise applications. In indirect ways, we saw the return of investment in terms of performance and user satisfaction increase."
"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."
"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."
"I would rate the pricing a three out of five."
"CylanceOPTICS is probably priced equal to other EDRs in the market."
Information not available
report
Use our free recommendation engine to learn which Endpoint Detection and Response (EDR) solutions are best for your needs.
902,988 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Construction Company
12%
Financial Services Firm
11%
Manufacturing Company
10%
Comms Service Provider
9%
Financial Services Firm
13%
Manufacturing Company
12%
Construction Company
11%
Healthcare Company
8%
Construction Company
15%
Comms Service Provider
11%
Hospitality Company
11%
Recreational Facilities/Services Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business46
Midsize Enterprise21
Large Enterprise53
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise2
Large Enterprise4
No data available
 

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One
Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...
Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)
Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...
How is Cortex XDR compared with Microsoft Defender?
Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...
What is your experience regarding pricing and costs for Blackberry Optics?
In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the...
What needs improvement with Blackberry Optics?
One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitat...
What is your primary use case for Blackberry Optics?
One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet, un...
What is your experience regarding pricing and costs for Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro?
My experience with the pricing, setup cost, and licensing of the platform has been fairly simple. Licensing has been ...
What needs improvement with Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro?
The room for improvement that I would recommend to make it a 10 is that it might be beneficial to scale out to includ...
What is your primary use case for Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro?
Our main use cases for Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro involve having a pretty expan...
 

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
No data available
No data available
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
Cerdant, Washoe County School District
Information Not Available
Find out what your peers are saying about CylanceOPTICS vs. Dell Trusted Device powered by CrowdStrike Falcon and Intel vPro and other solutions. Updated: June 2026.
902,988 professionals have used our research since 2012.