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CyberArk Privileged Access Manager vs OpenText Identity Manager comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CyberArk Privileged Access ...
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
230
Ranking in other categories
User Activity Monitoring (1st), Enterprise Password Managers (2nd), Privileged Access Management (PAM) (1st), Mainframe Security (1st), Operational Technology (OT) Security (3rd)
OpenText Identity Manager
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
18
Ranking in other categories
User Provisioning Software (8th), Identity Management (IM) (15th), Identity Governance Administration (IGA) (7th)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. CyberArk Privileged Access Manager is designed for Privileged Access Management (PAM) and holds a mindshare of 11.4%, down 19.6% compared to last year.
OpenText Identity Manager, on the other hand, focuses on User Provisioning Software, holds 3.8% mindshare, down 4.1% since last year.
Privileged Access Management (PAM) Mindshare Distribution
ProductMindshare (%)
CyberArk Privileged Access Manager11.4%
Delinea Secret Server4.9%
One Identity Safeguard4.4%
Other79.3%
Privileged Access Management (PAM)
User Provisioning Software Mindshare Distribution
ProductMindshare (%)
OpenText Identity Manager3.8%
SailPoint Identity Security Cloud22.5%
One Identity Manager11.2%
Other62.5%
User Provisioning Software
 

Featured Reviews

Atul-Gujar - PeerSpot reviewer
CyberArk manager at a comms service provider with 10,001+ employees
Secures critical infrastructures with essential user session audit records
A potential area for improvement is enhancing support for cluster environments and distributed Vaults. Clients in multiple countries that need central access have different challenges that require better solutions from CyberArk. For financial services, CyberArk can improve incident response by ensuring fast support for critical priority tickets to meet compliance requirements. Providing more documentation on CyberArk is recommended for new team members to enhance their troubleshooting capabilities. I understand it's up to the client, but 99% fail to change the demo key, so it's crucial for CyberArk to emphasize changing the key and documenting it as part of the installation process.
reviewer2401464 - PeerSpot reviewer
Architect at a consultancy with 51-200 employees
Updates systems quickly and does not have a limit on the number of users
NetIQ does not have a limit on the number of users. The tool is secure by nature. It can have more than one billion users. Event-based systems know what has to be changed. SQL-based systems can only change using time and date. Event-based systems provide immediate results, while SQL-based systems need time to sync. It is totally different from a security perspective. Event-based systems can update all the systems in seconds or minutes. Other systems do it within 24 hours. The basic event-based system is AI-driven. It has some kind of robotics and programming. Other tools need programming. I like systems that have prebuilt ideas of security. NetIQ has been in the market for a long period. It has all the systems and connectors. There is not much coding. We just need to configure the products. We need not do any programming. I haven't seen any other product that needs only configuration to do the job. Most products in the market are SQL-based. They need programming. Some service providers who sell other products to customers do not sell NetIQ because they can make more money by selling solutions that need more consultancy and programming. More hours lead to more money.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"With CyberArk, it allows us to streamline and create a workflow which allows them to automatically log into CyberArk, grab the credentials that they want, and it automatically sends their approval to their manager, who can click a couple buttons, approve, and the user is able to get their credentials."
"The product has performed very well, and we will continue to invest in this space because the CyberArk tools are working well for us."
"CyberArk PAS helps ensure accounts are managed according to corporate policies."
"CyberArk's support is excellent, providing personalized assistance through a dedicated local account manager and sales engineer."
"The main feature of CyberArk Privileged Access Manager is the ability to manage who has access to what and when, especially with shared accounts."
"On implementing the CyberArk PIM solution, we are able to achieve this goal."
"Due to meaningless error messages, it is not possible to repair non-trivial errors without support, however, with support, we solved every problem."
"Customer support has been very helpful and responsive."
"The Identity Engine is event-based and provides real-time synchronization and password synchronization to more than 40 different applications and services."
"NetIQ Identity Manager is by far the most flexible product available, and the pricing is incredibly good, even if you're not situated in the BeNeLux."
"I like the eDirectory feature."
"The stability of the NetIQ Identity Manager is good."
"I would recommend this product, its quite flexible and quick to start with."
"The most valuable features of NetIQ Identity Manager are the synchronization of different directories, such as Active Directory. We have many Active Directory systems, not only one."
"The most valuable features are Password Reset Alerts, Password Sync, and SQL connectors."
"To my knowledge it is the only event based IDM system."
 

Cons

"Areas the product could be improved are in some of the reporting capabilities and how the reports are configured."
"CyberArk Privileged Access Manager is more expensive than its competitors, such as BeyondTrust, Delinea, and ManageEngine PAM360."
"The web interface has come a long way, but the PrivateArk client seems clunky and not intuitive."
"Having a cloud version would be very helpful. You have to invest a lot of money for the infrastructure hardware so the cloud version would help."
"The current user interface is a little dated."
"I'm not a fan of technical support with CyberArk. It's like jumping through red tape and hoops. Quite frankly, it's almost like when you call CyberArk you get the Help Desk or the level-one. I'm a level-one. I got the CCD, I know how to do the initial troubleshooting. When I call CyberArk it's because I can't figure the problem out. So I need a level-two, three, four. I don't need you to tell me, "Hey, open a ticket and then give me logs.""
"To get it to a ten it should give other possibilities to select if you could follow the keystrokes. It should have a flexibility with things where people can use it a lot faster."
"The installation process should be easier and more user-friendly so that you don't need to hire a third party to deploy it."
"NetIQ Identity Manager can improve the bulk account uploads, it's very slow. We work in the education sector, and every year we have approximately 20,000 accounts to create in a very short period, the NetIQ Identity Manager has a problem with this, we need to use a batch job."
"If it works, Designer is a charm, but it can be a pain to keep updated because of all the Java stuff that regularly goes wrong."
"The integrations must be made easier."
"The problem is the ecosystem. There's not a lot of people that know the product, so it's hard to find someone to work with the product."
"The solution architecture is somewhat complex. For some components, the necessary resilience is not inherent."
"It needs some modern features. They should improve and modernize their management interface."
"If it could be operated in such a way that anybody could use it, with just the user interface, and there's no need for programming, then that would be a great improvement."
"Technical support is very good, but in my country the ecosystem of consultants is scarce."
 

Pricing and Cost Advice

"Its price is high. I have also worked with Delinea. CyberArk is comparatively expensive compared to other PAM solutions, such as Delinea, especially during renewal."
"CyberArk provides all the features bundled. This is compared to other vendors who provide them as a different license for each functionality."
"The product's licensing is yearly. I would rate the solution's pricing a six out of ten."
"It can be an expensive product."
"I hope to learn how the pricing works so that I can understand it better, but I am certain it is not inexpensive."
"Payments have to be made on a yearly basis toward the licensing costs of the solution."
"CyberArk Privileged Access Manager is on the expensive side. It is very expensive."
"No, I do not have any advice on the price of the product."
"It would easily help them in getting more market and more customers if more consultants knew about their software. If they could keep it free for schools for teaching purposes, it would be good. I had to pay myself to get it and use it for training. Their competitors are giving it for free. I had to pay for it myself. They are losing market to their competitors."
"Micro Focus is flexible when it comes to price. The cost varies from customer to customer. There are no additional costs, though. Everything is included."
"The price of the solution is a bit high and could be reduced."
"The solution is quite affordable."
"You just need to be aware that the more systems you connect, the more license fees you have to pay."
"I would rate the pricing a two out of ten, with one being low price and ten being high price. It is significantly more cost-effective than the major players in the market."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
10%
Computer Software Company
8%
Government
6%
Manufacturing Company
9%
Computer Software Company
8%
Marketing Services Firm
7%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business59
Midsize Enterprise42
Large Enterprise174
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise6
 

Questions from the Community

How does Sailpoint IdentityIQ compare with CyberArk PAM?
We evaluated Sailpoint IdentityIQ before ultimately choosing CyberArk. Sailpoint Identity Platform is a solution to manage risks in cloud enterprise environments. It automates and streamlines the m...
What do you like most about CyberArk Privileged Access Manager?
The most valuable features of the solution are control and analytics.
What is your experience regarding pricing and costs for CyberArk Privileged Access Manager?
My thoughts on the pricing of CyberArk Privileged Access Manager depend entirely on the vendors' requirements. If they want their things to be secure, they have to spend accordingly. We have four t...
What do you like most about NetIQ Identity Manager?
The most valuable feature of NetIQ Identity Manager for identity synchronization is the ability to provide users with all necessary access on day one through automated provisioning, facilitated by ...
What is your experience regarding pricing and costs for NetIQ Identity Manager?
The pricing depends on whether we buy the solution as a service or a license. The license is expensive. If we buy it as a service for a large number of users, it is the cheapest tool we can get. Th...
What needs improvement with NetIQ Identity Manager?
The tool is used mostly in big systems to understand what is happening. There are not many technicians who know how to use the product. The vendor must provide an easier console for configuring thi...
 

Also Known As

CyberArk Privileged Access Security, CyberArk Enterprise Password Vault
Novell Identity Manager
 

Overview

 

Sample Customers

Rockwell Automation
Sheetz
Find out what your peers are saying about CyberArk, One Identity, Okta and others in Privileged Access Management (PAM). Updated: March 2026.
885,264 professionals have used our research since 2012.