

Symantec Identity Governance and Administration and CyberArk Identity compete in the identity management and security category. CyberArk Identity appears to have the upper hand, particularly in security features and integration capabilities.
Features: Symantec Identity Governance and Administration supports decentralized group membership management and reduces help desk workloads through automated workflows. It also enables scalable identity lifecycle provisioning. CyberArk Identity offers role-based access controls, advanced integration with existing systems, and secure password rotation to enhance enterprise security.
Room for Improvement: Symantec Identity Governance and Administration needs improvement in its bulk load capabilities and user interface. Its complexity and cost also require skilled users. CyberArk Identity could improve its governance platform, integration with multiple domains, and user interface to enhance operability.
Ease of Deployment and Customer Service: Symantec Identity Governance and Administration is primarily on-premises, affecting deployment speed and scalability. CyberArk Identity provides flexibility with both public and private cloud options. The customer service for both is generally positive, although Symantec needs to improve response times and expertise in technical support.
Pricing and ROI: Symantec Identity Governance and Administration is priced per user, offering potential savings despite high initial costs. It is cost-competitive, especially for existing CA customers. CyberArk Identity is considered expensive compared to competitors, but users value its comprehensive features, justifying the cost. Both products promise good ROI through automation and reduced manual processes.
I have seen over 30% return on investment due to the improvement in operational efficiencies through automation, which enhances productivity.
They resolved the problem immediately after I reported it, on the same day, within one hour.
They respond immediately when requests are raised, and they are always available for priority one tickets.
I received prompt responses and support, which I would rate as very good.
We can use it on different phones and computers, demonstrating its scalability.
When delving deep into the concepts, there is a lot to address and learn, especially when facing real-time scenarios.
You can scale it out pretty easily, and you can implement it very small.
We no longer have our data infiltrated by unauthorized persons, and tracking actions within the system has become very easy.
When you have it in the cloud, you have CyberArk every time you need it.
With a stable network, due to the redundant data centers across the globe, it is a lot easier to use as a SaaS solution.
It would be helpful if they released a generalized document for processes such as migration.
Integration or deployment is extremely difficult for CyberArk Identity.
There's a need to enhance network performance.
Regarding pricing, it can be quite a lot for small companies.
The pricing is acceptable.
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
The two-factor authentication is very important, but the fact that every account is being regenerated every time we use it is the most important security feature for us.
It is the most powerful access management system.
| Product | Mindshare (%) |
|---|---|
| CyberArk Identity | 2.2% |
| Symantec Identity Governance and Administration | 2.5% |
| Other | 95.3% |

| Company Size | Count |
|---|---|
| Small Business | 20 |
| Midsize Enterprise | 4 |
| Large Enterprise | 10 |
| Company Size | Count |
|---|---|
| Small Business | 23 |
| Midsize Enterprise | 9 |
| Large Enterprise | 45 |
CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.
CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.
According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.
IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.
Symantec Identity Governance and Administration offers automated management for identity lifecycles, provisioning, and entitlements, featuring easy integration, flexibility, role-based access, and strong compliance support.
This software provides effective identity lifecycle automation, entitlement management, provisioning, and access control while offering codeless customization through Policy and Identity Xpress technology. The integration with multiple applications supports regulatory compliance efforts, enhancing security and operational efficiency with a user-friendly interface. Users appreciate its ease of customization, though challenges in integrating with cloud services and external systems remain. Improvements are needed in technical support, reporting capabilities, and workflows. Its comprehensive identity solutions target sectors like retail, financial, and government, emphasizing risk management and compliance while integrating with HR systems.
What key features does it offer?Organizations in retail, financial, and government sectors utilize this software to streamline identity management and standardize user accounts. Businesses focus on user creation, privilege management, and compliance certification by aligning access with business rules. Integration with HR systems for identity solutions is achieved through technical customizations.
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