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CyberArk Identity vs One Identity Safeguard comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Feb 4, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
Users report rapid financial returns and effective security with CyberArk Identity, though some lack familiarity to comment on outcomes.
Sentiment score
7.0
One Identity Safeguard enhances security and compliance, ensuring PCI-DSS compliance, reducing risks, and improving operational efficiency with substantial ROI.
By the second month, we started seeing the benefits and achieved a return on investment.
Any PAM solution, when I deploy it well and customers use it, leads to a return on investment.
 

Customer Service

Sentiment score
6.3
CyberArk Identity's support is praised for responsiveness, though some users report delays and desire more expert assistance.
Sentiment score
6.5
One Identity Safeguard’s customer service is praised for responsiveness and efficiency, but standard support faces mixed reviews.
They resolved the problem immediately after I reported it, on the same day, within one hour.
I have had conversations with them twice, and their technical support team was not that good.
There are times when there is a delay in handling my inquiries via email.
I sometimes need escalations to reach expertise.
Sometimes, I get a very helpful response and they address issues on a call.
When I have day-to-day incidents and problems, the response is good enough in terms of time and quality.
 

Scalability Issues

Sentiment score
7.6
CyberArk Identity is praised for scalability and adaptability, but faces challenges in performance, stability, and support at large scales.
Sentiment score
7.1
One Identity Safeguard is praised for scalability and ease of resource deployment but may affect performance and high availability.
We can use it on different phones and computers, demonstrating its scalability.
By addressing the issues I have highlighted, such as stability and making it bug and lag-free, along with improving customer support, they can enhance its scalability.
The scalability of One Identity Safeguard is perfect, scoring ten out of ten.
We have a cluster of SPPs and a cluster of SPSs, and we can add a node to that cluster without much fuss.
I would rate it a nine out of ten for scalability.
 

Stability Issues

Sentiment score
7.9
CyberArk Identity is highly stable and reliable, though minor glitches and enhanced regional coverage could further improve performance.
Sentiment score
7.5
One Identity Safeguard is highly stable and reliable, with minor issues promptly addressed through regular updates.
When you have it in the cloud, you have CyberArk every time you need it.
There is a timeout period that I do not like, requiring repeated verification.
With respect to stability, I find that stability is very good.
I would rate it a nine out of ten for stability.
In terms of stability, I rate One Identity Safeguard nine to ten out of ten.
I encounter problems primarily with the failover procedure.
 

Room For Improvement

CyberArk Identity issues include complex setup, weak authentication, poor integration, difficult scalability, and inadequate technical support and customer service.
One Identity Safeguard needs improvements in integration, management, documentation, interface, support, monitoring, threat detection, and pricing.
Integration or deployment is extremely difficult for CyberArk Identity.
Something they could improve is the management of multifactor authentication.
To enhance the product, they can consider improving the user interface of the software.
For some configurations on the SPS side, if I need to make changes, such as for DNS servers, I must redeploy the machine.
There are many steps. We are still in the onboarding phase, and it seems very manual.
Another area for improvement could be the threat detection capabilities, like those seen in other PAM vendors.
 

Setup Cost

CyberArk Identity pricing varies among users but is valued for strong security features by medium and large enterprises.
One Identity Safeguard is costly but valued for flexibility and robust security, with straightforward licensing and worthwhile investment.
I compared it with other products, and it does not require a heavy investment.
Regarding pricing, it can be quite a lot for small companies.
The pricing is acceptable.
It is one of those where the more you buy, the cheaper it is.
It is cheaper than CyberArk.
It is more expensive than Secret Server but way less expensive than CyberArk.
 

Valuable Features

CyberArk Identity offers robust security features and integrations at a low cost, enhancing identity management and operational efficiency.
One Identity Safeguard enhances security with seamless user experience, extensive features, centralized access, and robust monitoring for on-prem and cloud management.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
It protects our platform, application, network, and infrastructure resources on any device.
It is the most powerful access management system.
The auditing and approval mechanisms are features we did not have before and are greatly appreciated.
I think One Identity should improve its documentation because it is vast and not clear, and clear documentation on implementing the solution would be advantageous for consultants.
Compared to other PAM solutions, it is easy to implement and use from an administrator's point of view.
 

Categories and Ranking

CyberArk Identity
Ranking in User Entity Behavior Analytics (UEBA)
9th
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
23
Ranking in other categories
Authentication Systems (8th), Identity Management (IM) (11th), Authorization Software (3rd), Enterprise Password Managers (8th), Access Management (6th), Active Directory Management (9th), Cloud Resource Access Management (2nd), Customer Identity and Access Management (CIAM) (6th)
One Identity Safeguard
Ranking in User Entity Behavior Analytics (UEBA)
7th
Average Rating
8.0
Reviews Sentiment
6.9
Number of Reviews
45
Ranking in other categories
Privileged Access Management (PAM) (4th), Non-Human Identity Management (NHIM) (4th)
 

Mindshare comparison

As of May 2025, in the User Entity Behavior Analytics (UEBA) category, the mindshare of CyberArk Identity is 0.6%. The mindshare of One Identity Safeguard is 2.3%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
User Entity Behavior Analytics (UEBA)
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
Tor Nordhagen - PeerSpot reviewer
Transparent mode for privileged sessions will greatly simplify our client's administrative situation
We're introducing the solution's transparent mode for privileged sessions. This is part of what the client hasn't used before. It will simplify their administrative situation greatly. So far, the rollout of this feature has been a seamless process, but we're still in the midst of rolling it out. The benefits will be on the risk side. Right now, the way accounts are managed, you don't necessarily know who is using an account. There's a shared admin account, and that's not a good thing. And those accounts are shared in wallets by several people. One of the real benefits of safeguarding here is that the client will have an absolute audit of who is using an administrative interface, whether it's server or network.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
14%
Manufacturing Company
11%
Healthcare Company
6%
Computer Software Company
26%
Financial Services Firm
11%
Government
6%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
The pricing point is very good. I compared it with other products, and it does not require a heavy investment.
What needs improvement with CyberArk Identity?
It does not have global market penetration, and sometimes, there are support issues. CyberArk Identity can definitely improve on the IAM rules when I create them. The stability can also be better.
What do you like most about One Identity Safeguard?
The identity discovery is good, and the performance is pretty good value.
What is your experience regarding pricing and costs for One Identity Safeguard?
The pricing of One Identity Safeguard is fairly priced and cheaper than other solutions of the same enterprise level. It provides a good cost-benefit ratio.
What needs improvement with One Identity Safeguard?
There is room for improvement in integration between modules. The native integration between SPP and SPS, which is currently based on a plugin, could be enhanced. Customization for lookup passwords...
 

Also Known As

Idaptive
No data available
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Cavium
Find out what your peers are saying about CyberArk Identity vs. One Identity Safeguard and other solutions. Updated: April 2025.
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