CyberArk Identity and One Identity Safeguard are both leaders in identity management, focusing on privileged accounts and access controls. CyberArk Identity seems to hold an edge due to its more extensive feature set, though both products have their unique strengths.
Features: CyberArk Identity's core features include multi-factor authentication, strong security for privileged accounts, and excellent cloud integration. It also offers robust identity management and password management capabilities. One Identity Safeguard offers features such as a transparent mode for privileged sessions, extensive auditing capabilities, and flexibility in deployment options. It supports various protocols and provides session recording, though it is generally considered slightly less comprehensive than CyberArk Identity.
Room for Improvement: CyberArk Identity could bolster its mobile device management and flexibility in integration options. Enhancements in user interface, governance platform, and scalability are also requested. One Identity Safeguard users suggest simplifying management consoles, improving integration with external systems, and making multifactor authentication more effective. Simplifying setup, particularly for remote access and session management, is also desired.
Ease of Deployment and Customer Service: CyberArk Identity offers diverse deployment across hybrid, private, and public clouds, alongside traditional on-premises setups. Users have experienced variable support experiences, highlighting occasional delays and a need for better-trained staff. One Identity Safeguard, primarily on-premises with private cloud support, is noted for smoother deployment. Yet, there's room for improvement in technical support and response times. Organizations with varied deployment needs tend to prefer CyberArk.
Pricing and ROI: CyberArk Identity is seen as expensive but justifiable with its advanced features and robust security, offering a competitive ROI. One Identity Safeguard is also priced at a premium, especially with scaling, though users appreciate its straightforward licensing. Both solutions are valuable investments, but CyberArk is preferred for companies seeking top-tier security features.
By the second month, we started seeing the benefits and achieved a return on investment.
Any PAM solution, when I deploy it well and customers use it, leads to a return on investment.
They resolved the problem immediately after I reported it, on the same day, within one hour.
I have had conversations with them twice, and their technical support team was not that good.
There are times when there is a delay in handling my inquiries via email.
I sometimes need escalations to reach expertise.
Sometimes, I get a very helpful response and they address issues on a call.
When I have day-to-day incidents and problems, the response is good enough in terms of time and quality.
We can use it on different phones and computers, demonstrating its scalability.
By addressing the issues I have highlighted, such as stability and making it bug and lag-free, along with improving customer support, they can enhance its scalability.
The scalability of One Identity Safeguard is perfect, scoring ten out of ten.
We have a cluster of SPPs and a cluster of SPSs, and we can add a node to that cluster without much fuss.
I would rate it a nine out of ten for scalability.
When you have it in the cloud, you have CyberArk every time you need it.
There is a timeout period that I do not like, requiring repeated verification.
With respect to stability, I find that stability is very good.
I would rate it a nine out of ten for stability.
In terms of stability, I rate One Identity Safeguard nine to ten out of ten.
I encounter problems primarily with the failover procedure.
Integration or deployment is extremely difficult for CyberArk Identity.
Something they could improve is the management of multifactor authentication.
To enhance the product, they can consider improving the user interface of the software.
For some configurations on the SPS side, if I need to make changes, such as for DNS servers, I must redeploy the machine.
There are many steps. We are still in the onboarding phase, and it seems very manual.
Another area for improvement could be the threat detection capabilities, like those seen in other PAM vendors.
I compared it with other products, and it does not require a heavy investment.
Regarding pricing, it can be quite a lot for small companies.
The pricing is acceptable.
It is one of those where the more you buy, the cheaper it is.
It is cheaper than CyberArk.
It is more expensive than Secret Server but way less expensive than CyberArk.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
It protects our platform, application, network, and infrastructure resources on any device.
It is the most powerful access management system.
The auditing and approval mechanisms are features we did not have before and are greatly appreciated.
I think One Identity should improve its documentation because it is vast and not clear, and clear documentation on implementing the solution would be advantageous for consultants.
Compared to other PAM solutions, it is easy to implement and use from an administrator's point of view.
CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.
CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.
According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.
IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.
One Identity Safeguard manages and monitors privileged access, enhancing security with features like automatic session recording, real-time monitoring, and credential rotation. It integrates seamlessly, supports compliance with audit trails, and improves operational efficiency across organizations. This robust platform significantly bolsters security protocols while controlling sensitive operations.
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