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CyberArk Identity vs Fortinet FortiToken comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 11, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.0
Many users find CyberArk Identity valuable for saving time, enhancing security, fostering efficiency, and yielding beneficial returns.
Sentiment score
2.8
Fortinet FortiToken enhances ROI by improving authentication, reducing unauthorized access, and benefiting enterprises with its non-subscription model.
I have seen over 30% return on investment due to the improvement in operational efficiencies through automation, which enhances productivity.
Private Wealth Advisor at Arima Fund Limited
 

Customer Service

Sentiment score
6.4
CyberArk Identity's customer service is generally effective but faces criticism for response delays and expertise inconsistencies.
Sentiment score
7.0
Fortinet FortiToken support is generally positive, with effective resolutions despite some response time and communication challenges.
They resolved the problem immediately after I reported it, on the same day, within one hour.
Access Management Analyst at Telefónica
They respond immediately when requests are raised, and they are always available for priority one tickets.
Lead Identity Engineer at a tech vendor with 501-1,000 employees
I received prompt responses and support, which I would rate as very good.
Cybersecurity Delivery Analyst at Accenture
Their resolution time is timely, and they provide solutions efficiently.
Presale lead at a tech services company with 51-200 employees
I am satisfied with their service.
Cybersecurity SNB Technical Manager at a tech services company with 51-200 employees
 

Scalability Issues

Sentiment score
7.4
CyberArk Identity is praised for its scalability, accommodating diverse company sizes and ease of license expansion.
Sentiment score
8.3
Fortinet FortiToken is scalable and adaptable, but faces hardware and migration challenges; user interface improvements are suggested.
We can use it on different phones and computers, demonstrating its scalability.
Program associate at IMAGINE HER
When delving deep into the concepts, there is a lot to address and learn, especially when facing real-time scenarios.
Cybersecurity Delivery Analyst at Accenture
You can scale it out pretty easily, and you can implement it very small.
Cloud Specialist at Perini Beheer
There is a need to scale more effectively to accommodate a larger number of users and bulk users.
Assistant Manager-Networks at a university with 1,001-5,000 employees
Regarding Fortinet FortiToken's scalability, we can purchase licenses according to our needs.
Head of Technology at Techfruits
I would rate scalability for Fortinet FortiToken as nine and a half or ten.
Cybersecurity SNB Technical Manager at a tech services company with 51-200 employees
 

Stability Issues

Sentiment score
8.0
CyberArk Identity is highly praised for its reliable stability, quick issue resolution, and effective performance, despite network connectivity challenges.
Sentiment score
8.0
Fortinet FortiToken is praised for reliability, despite rare authentication issues, outperforming alternatives like Microsoft Authenticator in consistency.
We no longer have our data infiltrated by unauthorized persons, and tracking actions within the system has become very easy.
Private Wealth Advisor at Arima Fund Limited
When you have it in the cloud, you have CyberArk every time you need it.
Access Management Analyst at Telefónica
With a stable network, due to the redundant data centers across the globe, it is a lot easier to use as a SaaS solution.
Senior Cyber Security Specialist Architect at a tech consulting company with 11-50 employees
I would rate stability for Fortinet FortiToken as the best solution.
Cybersecurity SNB Technical Manager at a tech services company with 51-200 employees
FortiToken is stable, but there are some restrictions when it comes to supporting two-factor authentication in multi-factor environments.
Presale lead at a tech services company with 51-200 employees
 

Room For Improvement

CyberArk Identity requires user interface improvements, better integration, enhanced documentation, and easier deployment for improved adoption and operations.
Fortinet FortiToken requires better integration, improved support, and user-friendly features due to its costly, complex, and inflexible nature.
It would be helpful if they released a generalized document for processes such as migration.
Cybersecurity Delivery Analyst at Accenture
Integration or deployment is extremely difficult for CyberArk Identity.
Head of IT at Skutin Solutions
There's a need to enhance network performance.
Senior Technology Manager at a outsourcing company with 501-1,000 employees
Any Fortinet FortiToken cannot be removed; if a box expires or loses support, it cannot be removed, and customers must purchase it from scratch.
Cybersecurity SNB Technical Manager at a tech services company with 51-200 employees
This would allow for broader distribution among a larger number of system admins and software engineers, which is currently not feasible with the existing hardware-only approach.
Assistant Manager-Networks at a university with 1,001-5,000 employees
If I can receive it on email, it would be more flexible.
Network Administrator at a tech company with 1-10 employees
 

Setup Cost

CyberArk Identity pricing is high but justified for enterprises with discounts and flexible licensing to balance costs.
Fortinet FortiToken is affordable and integrates well, but recent price increases and regional perception vary its cost-effectiveness.
Regarding pricing, it can be quite a lot for small companies.
Access Management Analyst at Telefónica
The pricing is acceptable.
Program associate at IMAGINE HER
If I am not going fully cloud, there are additional resources I will need to purchase, such as spinning more VMs or acquiring an HSM device to encrypt the vault.
Head of IT at Skutin Solutions
Discounts are often provided to close deals, making it a cost-effective solution.
Presale lead at a tech services company with 51-200 employees
The pricing for FortiToken is not low; I regard it as medium-priced.
Assistant Manager-Networks at a university with 1,001-5,000 employees
 

Valuable Features

CyberArk Identity enhances security and efficiency through integrations, password management, user monitoring, and comprehensive compliance and risk analysis tools.
Fortinet FortiToken delivers strong security and ease of use with flexible authentication options and effective integration, enhancing user access.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
Head of IT at Skutin Solutions
The two-factor authentication is very important, but the fact that every account is being regenerated every time we use it is the most important security feature for us.
Cloud Specialist at Perini Beheer
It is the most powerful access management system.
Access Management Analyst at Telefónica
The main use case of FortiToken is that it is a hardware-based solution, providing secure two-factor authentication for administrators.
Assistant Manager-Networks at a university with 1,001-5,000 employees
Fortinet FortiToken provides very important security benefits because it is used to manage FortiGate from outside, exclusively with Fortinet FortiToken.
Cybersecurity SNB Technical Manager at a tech services company with 51-200 employees
It is very user-friendly and easily integrates with various firewalls, making it convenient to use within diverse environments.
Presale lead at a tech services company with 51-200 employees
 

Categories and Ranking

CyberArk Identity
Ranking in Authentication Systems
9th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
29
Ranking in other categories
Identity Management (IM) (9th), Authorization Software (3rd), Enterprise Password Managers (9th), User Entity Behavior Analytics (UEBA) (9th), Access Management (8th), Active Directory Management (6th), Cloud Resource Access Management (3rd), Customer Identity and Access Management (CIAM) (7th)
Fortinet FortiToken
Ranking in Authentication Systems
5th
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
32
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of March 2026, in the Authentication Systems category, the mindshare of CyberArk Identity is 1.7%, up from 1.5% compared to the previous year. The mindshare of Fortinet FortiToken is 3.3%, down from 6.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Authentication Systems Mindshare Distribution
ProductMindshare (%)
Fortinet FortiToken3.3%
CyberArk Identity1.7%
Other95.0%
Authentication Systems
 

Featured Reviews

Hariharan Thangasamy - PeerSpot reviewer
Cybersecurity Delivery Analyst at Accenture
Has strengthened privileged access control and improved audit visibility through session monitoring and password rotation
On the identity product side, it is awesome. However, they can improve in the documentation parts. For example, if there is a migration process, I can see the maximum customers are moving from self-hosted to on-premises or from on-premises to the cloud. It would be helpful if they released a generalized document for processes such as migration. A clear overview document would assist us in understanding more about the tool, configurations, and automations to enhance our security. Regarding the initial setup of CyberArk Identity, I faced some challenges. At some points, I could not find proper documentation for deploying, enhancing, or integrating with other components. I could not find the proper documentation in the community portal.
Ahmed Auf - PeerSpot reviewer
Cybersecurity SNB Technical Manager at a tech services company with 51-200 employees
Has strengthened user authentication and remains reliable despite recent license transfer limitations
I love to work with Fortinet FortiToken because it's easy to configure with any user and with FortiAuthenticator. We uploaded it and use it for any authentication with any user, with integration with any device. With FortiAuthenticator, we integrated it with any server, such as Active Directory, and use the token for VPN and other purposes. In the future, we ask customers to use it with FortiAuthenticator, not just the token, as it provides better integration capabilities. When we buy a specific Fortinet FortiToken, we use it on FortiGate only. Fortinet FortiToken provides very important security benefits because it is used to manage FortiGate from outside, exclusively with Fortinet FortiToken. Without Fortinet FortiToken, administrators cannot use or add admin privileges or manage it from outside, as this could lead to attacks or malicious activity.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Manufacturing Company
10%
Computer Software Company
9%
Healthcare Company
6%
Computer Software Company
11%
Comms Service Provider
8%
Government
7%
Manufacturing Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business20
Midsize Enterprise4
Large Enterprise10
By reviewers
Company SizeCount
Small Business18
Midsize Enterprise5
Large Enterprise9
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
I am not certain about CyberArk Identity's exact pricing model. For comparison, Okta was around five dollars per user. CyberArk Identity offers good discounts to some clients, which influences thei...
What needs improvement with CyberArk Identity?
We do not specifically use the password vaulting feature of CyberArk Identity. The centralized user dashboard of CyberArk Identity has not been that important for us. If it would be possible to sha...
What do you like most about Fortinet FortiToken?
The solution is simple and similar to Google Authenticator. It follows time-based authentication. We use it for hardware and software in one environment. The tool offers simple and fast authenticat...
What needs improvement with Fortinet FortiToken?
Fortinet FortiToken is not easy to change because after installing it on one person, it can be transferred to another, but we need support and cannot self-manage it. If we could self-manage transfe...
What is your primary use case for Fortinet FortiToken?
Fortinet FortiToken is primarily used for VPN access to the internet, which is the main use case for my clients and me.
 

Also Known As

Idaptive
No data available
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Black Gold Regional Schools, Amadeus Hospitality, Jefferson County, Chunghwa Telecom, City of Boroondara, Dimension Data
Find out what your peers are saying about CyberArk Identity vs. Fortinet FortiToken and other solutions. Updated: March 2026.
885,311 professionals have used our research since 2012.