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Creatio Studio vs OpenText MBPM comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 14, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Creatio Studio
Ranking in Business Process Management (BPM)
4th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
30
Ranking in other categories
Rapid Application Development Software (10th), Low-Code Development Platforms (4th), Business Orchestration and Automation Technologies (9th)
OpenText MBPM
Ranking in Business Process Management (BPM)
40th
Average Rating
7.0
Reviews Sentiment
7.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2026, in the Business Process Management (BPM) category, the mindshare of Creatio Studio is 1.4%, up from 0.9% compared to the previous year. The mindshare of OpenText MBPM is 0.9%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Creatio Studio1.4%
OpenText MBPM0.9%
Other97.7%
Business Process Management (BPM)
 

Featured Reviews

BK
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
Automation has transformed banking workflows and drives custom process optimization
Based on my six years of experience, I see that Studio Creatio is continuously improving its workflows, materials, and capabilities. I still see potential improvements in certain areas. For example, some capabilities that the system does not have need to be identified so that customers are aware of what is not possible. The system should be designed to allow customers to connect with any system seamlessly rather than just through marketplace applications. It should have the capability to connect with any other system without limitation, as in some projects, while it was able to connect with 100 other systems, there were one, two, or a few that were not compatible. Regarding needed improvements, with respect to use cases and documentation, more comprehensive use cases and in-depth scenarios covering real business situations and solutions are definitely needed. Mobile users are quite frustrated, so the system needs more modern features, modern user interfaces, and an independent development module for the mobile app. The current mobile app is outdated, and I cannot customize it accordingly. Something new in this area is necessary.
Jaideep MS - PeerSpot reviewer
Practice Director at a outsourcing company with 51-200 employees
A solution offering good automation capabilities while needing to improve its support and documentation
I think the solution's support could do a better job. I rate the support somewhere around four and five out of ten. There is a hoard of people that they get in touch with while contacting them. So we've done some work with them in the past. I mean, we've been a support partner for a while. But apart from that, in terms of understanding the issues for a particular technology, I think there is a lack of people at their end. So they don't really have many people with them. And by the time we could get hold of the right person, especially for production issues, it's a little too late.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The low-code tools and business process management that Creatio provides are useful for our internal processes. It is also very easy to use."
"The solution is very good, very stable, and is being continuously improved with new versions every two months."
"The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution"
"We recommend this solution to all our customers because of its functionalities and potential."
"Studio Creatio has positively impacted our organization by helping us gather very rich client satisfaction scores as a result of implementing it for our customer service team."
"Whenever you need a new feature, you can build on top of your session."
"To have the ability to truly customize and build every internal process just the way our organization prefers."
"It enables automating tasks and provides self-service options, ultimately improving efficiency and customer satisfaction."
"OpenText MBPM is a stable solution."
"Not just the solution's automation capabilities, but we like everything about it since we are more of a system integrator."
 

Cons

"I think the learning curve for new users adopting Studio Creatio could be better facilitated with more hands-on training."
"I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication."
"The way bpm's infrastructure works, you can only have one data source on a page."
"They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful."
"Studio Creatio can be improved because they oversell its AI capabilities out of the box, and there are lots of configurations that need to happen; it is not readily available to use just with one click, as configurations and training must occur before it yields management results."
"The downside of Studio Creatio is when it is marketed as a no-code platform, it does not support creating any website or mobile application."
"The solution does not allow extensive customization of the UI. I would like to have much more control over the UI when I build a process."
"I would rate the customer support for Studio Creatio a five out of ten."
"There are shortcomings in the solution's support and documentation part."
"The user interface could be better in OpenText MBPM."
 

Pricing and Cost Advice

"I rate the product price a five or six on a scale of one to ten, where one is cheap, and ten is expensive."
"I rate the pricing a five on a scale of one to ten, where one is cheap and ten is expensive."
"There is a license required for this solution."
"The pricing plans are not user-friendly because in many cases you have to buy different options to get additional features."
"It is fairly competitive."
"The tool is reasonably priced."
"From my standpoint, it blows out of the water all the other competitors out there that we were potentially looking at, and it was in a reasonable price range, whereas you have these other Fortune 500 companies that were asking for a ridiculous amount."
"There is an annual license to use OpenText MBPM."
"On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution."
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Top Industries

By visitors reading reviews
Construction Company
13%
Outsourcing Company
11%
Comms Service Provider
11%
Manufacturing Company
11%
Construction Company
19%
Comms Service Provider
16%
Financial Services Firm
12%
Media Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise6
Large Enterprise7
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Studio Creatio?
My experience with pricing, setup costs, and licensing indicates that it was a bit expensive, but since it is a tool that is quite innovative and among the top leaders, it makes sense.
What needs improvement with Studio Creatio?
Creatio Studio can be improved in the area of AI-assisted development, which is currently being developed and is in beta as far as I know. This enhancement will allow you to develop more quickly.
What is your primary use case for Studio Creatio?
My main use case for Creatio Studio involves doing projects for different customers, including banks and people that need to use Creatio Studio. I do the development for them.I worked on a project ...
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Also Known As

No data available
Metastorm BPM
 

Overview

 

Sample Customers

First United Bank & Trust, Josera, BSN Sports, Colgate-Palmolive, Guided Care, Maryland Department of Disabilities, Vodafone, Sureserve
Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare
Find out what your peers are saying about Creatio Studio vs. OpenText MBPM and other solutions. Updated: November 2026.
920,769 professionals have used our research since 2012.