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Creatio Studio vs OpenText MBPM comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Sep 14, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Creatio Studio
Ranking in Business Process Management (BPM)
8th
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
30
Ranking in other categories
Rapid Application Development Software (12th), Low-Code Development Platforms (6th), Business Orchestration and Automation Technologies (10th)
OpenText MBPM
Ranking in Business Process Management (BPM)
41st
Average Rating
7.0
Reviews Sentiment
7.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Business Process Management (BPM) category, the mindshare of Creatio Studio is 1.2%, up from 0.8% compared to the previous year. The mindshare of OpenText MBPM is 0.9%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM) Mindshare Distribution
ProductMindshare (%)
Studio Creatio1.2%
OpenText MBPM0.9%
Other97.9%
Business Process Management (BPM)
 

Featured Reviews

BK
Creatio Consultant at AavishkarIT Solutions Pvt Ltd
Automation has transformed banking workflows and drives custom process optimization
Based on my six years of experience, I see that Studio Creatio is continuously improving its workflows, materials, and capabilities. I still see potential improvements in certain areas. For example, some capabilities that the system does not have need to be identified so that customers are aware of what is not possible. The system should be designed to allow customers to connect with any system seamlessly rather than just through marketplace applications. It should have the capability to connect with any other system without limitation, as in some projects, while it was able to connect with 100 other systems, there were one, two, or a few that were not compatible. Regarding needed improvements, with respect to use cases and documentation, more comprehensive use cases and in-depth scenarios covering real business situations and solutions are definitely needed. Mobile users are quite frustrated, so the system needs more modern features, modern user interfaces, and an independent development module for the mobile app. The current mobile app is outdated, and I cannot customize it accordingly. Something new in this area is necessary.
Jaideep MS - PeerSpot reviewer
Practice Director at a outsourcing company with 51-200 employees
A solution offering good automation capabilities while needing to improve its support and documentation
I think the solution's support could do a better job. I rate the support somewhere around four and five out of ten. There is a hoard of people that they get in touch with while contacting them. So we've done some work with them in the past. I mean, we've been a support partner for a while. But apart from that, in terms of understanding the issues for a particular technology, I think there is a lack of people at their end. So they don't really have many people with them. And by the time we could get hold of the right person, especially for production issues, it's a little too late.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Studio Creatio is a CRM product with offerings for service management, marketing, and sales management, along with some GenAI offerings."
"The most valuable feature of Studio Creatio is the ease of providing change for our customers, and Creatio also provides us with scalability, performance and agility."
"The most valuable features are performance, built-in variety of multiple task automation, and has international standards notations."
"Studio Creatio is a business automation platform and is very versatile, as it can automate most of the management processes that you come across on a day-to-day basis in your corporation."
"The most valuable features of the solution are its CRM functionality and the fact that it is a no-code solution"
"The pre-configured CRM functionalities regarding the accounts management and contact activities is very good. It's easy to develop workflows."
"Studio Creatio has positively impacted my organization by making everybody a little more productive in comparison to Zendesk that we did use."
"As a former user, Studio Creatio positively impacted my organization in terms of customer engagement; the actual system was great, but given that sometimes the actual data within a company isn't as joined up as it could be, I cannot fault it."
"OpenText MBPM is a stable solution."
"Not just the solution's automation capabilities, but we like everything about it since we are more of a system integrator."
 

Cons

"Based on my experience, the company's pricing, setup cost, and licensing are somewhat high."
"I think the learning curve for new users adopting Studio Creatio could be better facilitated with more hands-on training."
"Customer service rating: 3"
"They can improve the business rules for defining the type and quantity of the business load. They already seem to be working on this improvement. Integration with the social networks will be very appreciated by the companies. It will be very useful for communication between the company and customers, that is, B to C relationships. Most of the customers or users have smartphones, and they use a lot of social networks. Companies need to stay connected with the customers. They have enabled integration with WhatsApp and Telegram in recent releases, which has been very useful."
"Numerous options can make implementation confusing."
"I would rate the customer support for Studio Creatio a five out of ten."
"Studio Creatio can be improved by sending reminders to the people who were sending in the tickets because sometimes the waiting for response just sits in limbo for a while, and that could be a bit annoying."
"I can have several types of contacts, customers, employees, partners, and so on, and I would like to have a different view for each type of contact in the list view. Currently, there is no way to configure this. This is something I would like Creatio to improve. In this time of COVID, it is very important that all such solutions improve omnichannel communications and omnichannel marketing. Companies need to communicate with customers by using not just the phone number and email but also by using social networks. All companies today need artificial intelligence, machine learning, the internet of things, and social communication."
"The user interface could be better in OpenText MBPM."
"There are shortcomings in the solution's support and documentation part."
 

Pricing and Cost Advice

"The pricing plans are not user-friendly because in many cases you have to buy different options to get additional features."
"I rate the pricing a five on a scale of one to ten, where one is cheap and ten is expensive."
"From my standpoint, it blows out of the water all the other competitors out there that we were potentially looking at, and it was in a reasonable price range, whereas you have these other Fortune 500 companies that were asking for a ridiculous amount."
"The tool is reasonably priced."
"There is a license required for this solution."
"I rate the product price a five or six on a scale of one to ten, where one is cheap, and ten is expensive."
"It is fairly competitive."
"There is an annual license to use OpenText MBPM."
"On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution."
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Top Industries

By visitors reading reviews
Construction Company
16%
Outsourcing Company
12%
Manufacturing Company
11%
Financial Services Firm
11%
Construction Company
22%
Comms Service Provider
12%
Financial Services Firm
12%
Media Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business16
Midsize Enterprise6
Large Enterprise7
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Studio Creatio?
My experience with pricing, setup costs, and licensing indicates that it was a bit expensive, but since it is a tool that is quite innovative and among the top leaders, it makes sense.
What needs improvement with Studio Creatio?
I think Studio Creatio can be improved by enhancing the documentation, perhaps offering more specific training for our AI robots, and possibly providing free training at events where companies can ...
What is your primary use case for Studio Creatio?
I have been working with Studio Creatio for 4 years. The main use case for Studio Creatio is that I took part in the entire integration between our ERP and Studio Creatio in the on-premise version,...
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Also Known As

No data available
Metastorm BPM
 

Overview

 

Sample Customers

First United Bank & Trust, Josera, BSN Sports, Colgate-Palmolive, Guided Care, Maryland Department of Disabilities, Vodafone, Sureserve
Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare
Find out what your peers are saying about Creatio Studio vs. OpenText MBPM and other solutions. Updated: September 2026.
913,683 professionals have used our research since 2012.