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IBM BPM vs OpenText MBPM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 18, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM BPM
Ranking in Business Process Management (BPM)
7th
Average Rating
7.8
Reviews Sentiment
6.7
Number of Reviews
111
Ranking in other categories
Application Infrastructure (6th), Process Automation (5th)
OpenText MBPM
Ranking in Business Process Management (BPM)
40th
Average Rating
7.0
Reviews Sentiment
7.3
Number of Reviews
2
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of June 2025, in the Business Process Management (BPM) category, the mindshare of IBM BPM is 7.2%, down from 7.6% compared to the previous year. The mindshare of OpenText MBPM is 0.3%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Business Process Management (BPM)
 

Featured Reviews

Prince Mathew - PeerSpot reviewer
More customizable than IBM FileNet and useful for automation
One suggestion for IBM BPM is to provide better integration between their products, such as DataCap, which we use for scanning. Although the new CP4BA offers offline capabilities, not everyone is on CP4BA, so enhanced integration for those on older versions would be beneficial. Another major suggestion is to offer a migration path when a product reaches its end of life. For example, there was no migration path when we moved, so we had to redo everything we had developed over ten years completely.
Jaideep MS - PeerSpot reviewer
A solution offering good automation capabilities while needing to improve its support and documentation
I think the solution's support could do a better job. I rate the support somewhere around four and five out of ten. There is a hoard of people that they get in touch with while contacting them. So we've done some work with them in the past. I mean, we've been a support partner for a while. But apart from that, in terms of understanding the issues for a particular technology, I think there is a lack of people at their end. So they don't really have many people with them. And by the time we could get hold of the right person, especially for production issues, it's a little too late.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This solution has streamlined our operation and improved the TAT of sales, operations, and underwriters."
"This solution is very stable."
"It is transparent to business users because it is mostly picture based modelling."
"I rate the technical support a ten out of ten...The product's installation was easy."
"The system integration layer is valuable because this enables an organization to create a single point where all the key organizational master data is held in different IT applications across different functions, that can be accessed and updated."
"The integration and design are valuable features."
"We use it for automating certain processes which previously took a lot of time for agents to set up different products for customers. They would have to enter a lot of different systems. This has now mostly been automated."
"IBM BPM and Automation Anywhere working together automate manual tasks with a reduction in FTEs, creating about a 30% reduction in FTEs by automating processes."
"Not just the solution's automation capabilities, but we like everything about it since we are more of a system integrator."
 

Cons

"We still have a couple of issues that we are working on right now with stability. Mostly on the configuration side of the tool, and it has been about a month that we have been working to stabilize the platform.​"
"IBM BPM is stable, but sometimes there are issues with the server."
"When you have to integrate files for enterprise applications."
"I'd like the tool to be more flexible."
"Performance on large scale requirements could also be improved."
"We have been experiencing bad performance and instability."
"I hope IBM uses something from IBM Content Navigator to make the interface easier to navigate."
"The integration could be improved."
"The user interface could be better in OpenText MBPM."
"There are shortcomings in the solution's support and documentation part."
 

Pricing and Cost Advice

"Starting out with Express can also help reduce the cost for adopting the product."
"Its price is on the higher side, and it can be improved. Its licensing is on a yearly basis. There are no additional costs."
"The solution is expensive since it is an enterprise application."
"It gives us a good return on investment."
"I think it's a reasonably priced tool, but it's important to consider which customers should buy this solution. It's designed for enterprise customers, not small ones."
"I rate the tool's pricing a seven out of ten."
"On a scale of one to ten, where one is cheap, and ten is expensive, I rate the pricing a ten."
"It is pricey."
"There is an annual license to use OpenText MBPM."
"On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution."
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Top Industries

By visitors reading reviews
Financial Services Firm
30%
Computer Software Company
12%
Manufacturing Company
7%
Government
6%
Computer Software Company
20%
Financial Services Firm
13%
Government
13%
Insurance Company
11%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Which is better, IBM BPM or IBM Business Automation Workflow?
We researched both IBM solutions and in the end, we chose Business Automation Workflow. IBM BPM has a good user interface and the BPM coach is a helpful tool. The API is very useful in providing en...
What is your experience regarding pricing and costs for IBM BPM?
Once it is installed, maintaining it is not a big issue.
What is your experience regarding pricing and costs for OpenText MBPM?
On a scale of one to ten, where one is cost-efficient, and ten is expensive, I rate the pricing somewhere between nine and ten since it is a costly solution.
What needs improvement with OpenText MBPM?
There are shortcomings in the solution's support and documentation part. However, support is a major area that needs improvement. In general, the technical documentation isn't available to start wi...
What is your primary use case for OpenText MBPM?
We use OpenText MBPM for business process management and vendor invoice management. There are a lot of other variations as well. So we don't just use it for automation. Primarily, we get informatio...
 

Comparisons

 

Also Known As

WebSphere Lombardi Edition, IBM Business Process Manager, IBM WebSphere Process Server
Metastorm BPM
 

Overview

 

Sample Customers

Barclays, EmeriCon, Banca Popolare di Milano, CST Consulting, KeyBank, KPMG, Prolifics, Sandhata Technologies Ltd., State of Alaska, Humana S.A., Saperion, esciris, Banco Espirito Santo
Kommunales Rechenzentrum Minden-Ravensburg/Lippe (KRZ), Hawksford Group, Gauteng Provincial Government Department of Economic Development, Deutsche Post DHL, Sumitomo Mitsui Banking Corporation, London Underground, Great Clips, Fiat, Rompetrol, Gaston Memorial Hospital, Karolinska Institute, Bachmann, Alliance Healthcare
Find out what your peers are saying about IBM BPM vs. OpenText MBPM and other solutions. Updated: June 2025.
856,873 professionals have used our research since 2012.