CustomerMatrix vs Lucidworks comparison

CustomerMatrix and Lucidworks are both solutions in the Indexing and Search category. CustomerMatrix is ranked #22, while Lucidworks is ranked #3. CustomerMatrix holds a 0.6% mindshare in IS, compared to Lucidworks’s 12.2% mindshare. Additionally, 100% of Lucidworks users are willing to recommend the solution.

CustomerMatrix

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Lucidworks

Read 2 Lucidworks reviews

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362 Comparison Views

100% willing to recommend

CustomerMatrix

Lucidworks

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Executive Summary

We performed a comparison between CustomerMatrix and Lucidworks based on real PeerSpot user reviews.

Find out what your peers are saying about Elastic, Luigi's Box, Lucidworks and others in Indexing and Search.

To learn more, read our detailed Indexing and Search Report (Updated: August 2025).

Buyer's Guide

Indexing and Search

August 2025

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Helped 867,341 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CustomerMatrix

Ranking in Indexing and Search

22nd

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Lucidworks

Ranking in Indexing and Search

3rd

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2025, in the Indexing and Search category, the mindshare of CustomerMatrix is 0.6%, up from 0.3% compared to the previous year. The mindshare of Lucidworks is 12.2%, up from 7.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Indexing and Search Market Share Distribution
Product	Market Share (%)
Lucidworks	12.2%
CustomerMatrix	0.6%
Other	87.2%

Indexing and Search

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Omark

Department Manager at a tech services company with 51-200 employees

Provides the ability to control how indexing and searching perform

* Facets were one of the major features which provide powerful ways to filter search results. * A wide range of connectors allows you to utilize Fusion on different areas. * Ability to control how indexing and searching perform and controls how the scoring for search results is done, letting you customize the search experience according to your needs. * High availability

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Comparisons

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Product Reports

Buyer's Guide

Indexing and Search

August 2025

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Buyer's Guide

Indexing and Search

August 2025

Download Lucidworks product report

Also Known As

Polyspot

No data available

Overview

PolySpot Enterprise Search is a search and browsing solution that offers users a full overview of information from multiple sources, stored both within and outside the company.

CustomerMatrix

Lucidworks builds AI-powered search and discovery applications for some of the world's largest brands. Fusion, Lucidworks' advanced development platform, provides the enterprise-grade capabilities needed to design, develop and deploy intelligent search apps at any scale.

Lucidworks

Sample Customers

Allianz, BNP Paribas, Vinci, EADS, Jacobs

Wells Fargo, Cisco, Nike, Target, Verizon, Hortonworks

Find out what your peers are saying about Elastic, Luigi's Box, Lucidworks and others in Indexing and Search. Updated: August 2025.

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867,341 professionals have used our research since 2012.

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We monitor all Indexing and Search reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.