CustomerMatrix vs Lucidworks comparison

CustomerMatrix and Lucidworks are both solutions in the Indexing and Search category. CustomerMatrix is ranked #21, while Lucidworks is ranked #5. CustomerMatrix holds a 2.3% mindshare in IS, compared to Lucidworks’s 6.0% mindshare. Additionally, 100% of Lucidworks users are willing to recommend the solution.

CustomerMatrix

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Lucidworks

Read 2 Lucidworks reviews

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519 Comparison Views

100% willing to recommend

CustomerMatrix

Lucidworks

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Executive Summary

We performed a comparison between CustomerMatrix and Lucidworks based on real PeerSpot user reviews.

Find out what your peers are saying about Elastic, Luigi's Box, Glean and others in Indexing and Search.

To learn more, read our detailed Indexing and Search Report (Updated: March 2026).

Buyer's Guide

Indexing and Search

March 2026

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Helped 886,468 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CustomerMatrix

Ranking in Indexing and Search

21st

Average Rating

0.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Lucidworks

Ranking in Indexing and Search

5th

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the Indexing and Search category, the mindshare of CustomerMatrix is 2.3%, up from 0.2% compared to the previous year. The mindshare of Lucidworks is 6.0%, down from 11.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Indexing and Search Mindshare Distribution
Product	Mindshare (%)
Lucidworks	6.0%
CustomerMatrix	2.3%
Other	91.7%

Indexing and Search

Featured Reviews

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reviewer1679460

Department Manager at a tech vendor with 501-1,000 employees

Multiple connectors available, simple to manage, and easy to use for all users

The valuable features are automation and multiple connectors available out of the box. It is simple to manage and easier to use for all users The solution could improve by adding more AI and natural language processing. I have been using Lucidworks for approximately five years. Lucidworks is…

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886,468 professionals have used our research since 2012.

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Product Reports

Buyer's Guide

Indexing and Search

March 2026

Download CustomerMatrix product report

Buyer's Guide

Indexing and Search

March 2026

Download Lucidworks product report

Also Known As

Polyspot

No data available

Overview

PolySpot Enterprise Search is a search and browsing solution that offers users a full overview of information from multiple sources, stored both within and outside the company.

CustomerMatrix

Lucidworks builds AI-powered search and discovery applications for some of the world's largest brands. Fusion, Lucidworks' advanced development platform, provides the enterprise-grade capabilities needed to design, develop and deploy intelligent search apps at any scale.

Lucidworks

Sample Customers

Allianz, BNP Paribas, Vinci, EADS, Jacobs

Wells Fargo, Cisco, Nike, Target, Verizon, Hortonworks

Find out what your peers are saying about Elastic, Luigi's Box, Glean and others in Indexing and Search. Updated: March 2026.

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886,468 professionals have used our research since 2012.

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We monitor all Indexing and Search reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.