ConnectWise ScreenConnect vs GoToMeeting comparison

ConnectWise and GoTo are both solutions in the Virtual Meetings category. ConnectWise is ranked #11 with an average rating of 9.5, while GoTo is ranked #9 with an average rating of 9.5. ConnectWise holds a 1.7% mindshare in VM, compared to GoTo’s 3.3% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 88% of GoTo users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

1,172 Views
188 Comparison Views

93% willing to recommend

GoToMeeting

Read 26 GoToMeeting reviews

510 Views
505 Comparison Views

88% willing to recommend

ConnectWise ScreenConnect

GoToMeeting

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

GoToMeeting and ConnectWise ScreenConnect operate in the video conferencing and remote support markets. Based on data comparisons, ConnectWise ScreenConnect often appears more advantageous due to its robust remote support capabilities, despite GoToMeeting's inviting pricing and customer support enhancements.

Features: GoToMeeting provides seamless online meeting management with easy scheduling, integrated calendars, and audio/video archiving. ConnectWise ScreenConnect offers advanced remote support functions, including persistent and unattended access, session recording, and seamless remote reboot capabilities.

Room for Improvement: GoToMeeting could enhance its scalability for larger meetings, enrich its user interface for non-technical users, and strengthen its integration with other applications. ConnectWise ScreenConnect might improve its deployment simplicity, optimize for faster low-bandwidth performance, and refine its mobile access solutions.

Ease of Deployment and Customer Service: GoToMeeting boasts of an uncomplicated deployment process and is well integrated with multiple platforms, complemented by responsive customer assistance. ConnectWise ScreenConnect's setup can be complex but is backed by exhaustive support documentation and substantial technical support ideal for complex environments.

Pricing and ROI: GoToMeeting offers competitive initial costs with appealing subscription models warranting satisfactory ROI for frequent video conferencing usage. ConnectWise ScreenConnect's pricing might seem higher initially, but the robust features deliver significant ROI through enhanced support functionalities and operational efficiency.

To learn more, read our detailed ConnectWise ScreenConnect vs. GoToMeeting Report (Updated: July 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. GoToMeeting

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

11th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

GoToMeeting

Ranking in Virtual Meetings

9th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of August 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.7%, up from 1.7% compared to the previous year. The mindshare of GoToMeeting is 3.3%, down from 4.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Steve Abshire

Information Systems Specialist III at a university with 10,001+ employees

It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work.

Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."

"Remote support is efficient and easy for our end users to receive support."

"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."

"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

"I've noted an ROI while using the solution."

"I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

More ConnectWise ScreenConnect pros

"We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us."

"We can record meetings and share the screen with participants."

"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."

"There is no lagging and the meeting interaction is seamless."

"I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."

"It works, it's reliable."

"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."

"The key advantage of GoToMeeting is the ability to use it without installing anything."

More GoToMeeting pros

Cons

"They could provide a toolbox for the plan I'm on."

"The recent redesign has made it slower and basically worthless."

"There could be improvement to the remote command line tools."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

More ConnectWise ScreenConnect cons

"The solution could scale a bit easier if you need to add more people to meetings."

"I don't know whether it is an issue or not but my boss was asking me if person one is in one room, and another person wanted to use another room at the same time, I don't know whether it is possible."

"GoToMeeting is too slow, which is why we no longer use it."

"The tool needs to have a virtual room where users can pass through. It also needs to integrate a real-time translator."

"GoToMeeting breaks down a lot. We're not sure if it's breaking down, but we start getting very erratic community channels. I don't know if it's because of GoToMeeting or if we're not buying enough bandwidth. Maybe it is just the infrastructure that it's running on. I'm not quite sure."

"The solution could always be more secure."

"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."

"The interface is a little outdated and could be better."

More GoToMeeting cons

Pricing and Cost Advice

"ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"We pay $3,000 USD for the service, yearly upfront."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

"We pay an annual licensing fee."

"Make sure you have enough licensing for all the techs that you have."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

More ConnectWise ScreenConnect pricing and cost advice

"Negotiate for discounts."

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"GoToMeeting is a little bit expensive compared to other products."

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865,384 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Manufacturing Company

14%

Performing Arts

University

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

See all answers

What is your primary use case for GoToMeeting?

I use the solution when someone is comfortable using it, and I recommend using it.

See all answers

What advice do you have for others considering GoToMeeting?

I rate the overall solution a nine out of ten.

See all answers

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Compared 41% of the time

Zoom Workplace Business vs GoToMeeting

Compared 25% of the time

TeamViewer Business vs GoToMeeting

Compared 17% of the time

Microsoft Teams vs GoToMeeting

Compared 16% of the time

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Product Reports

Buyer's Guide

ConnectWise ScreenConnect

August 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

GoToMeeting

August 2025

Download GoToMeeting product report

Also Known As

ConnectWise Control, ScreenConnect

No data available

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

GoTo

Sample Customers

Jon Rosen Systems

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Buyer's Guide

ConnectWise ScreenConnect vs. GoToMeeting

July 2025

Free Report: ConnectWise ScreenConnect vs. GoToMeeting

Find out what your peers are saying about ConnectWise ScreenConnect vs. GoToMeeting and other solutions. Updated: July 2025.

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