ConnectWise ScreenConnect vs GoToMeeting comparison

ConnectWise and GoTo are both solutions in the Virtual Meetings category. ConnectWise is ranked #10 with an average rating of 9.3, while GoTo is ranked #8 with an average rating of 8.0. ConnectWise holds a 1.5% mindshare in VM, compared to GoTo’s 3.6% mindshare. Additionally, 92% of ConnectWise users are willing to recommend the solution, compared to 88% of GoTo users who would recommend it.

ConnectWise ScreenConnect

Read 37 ConnectWise ScreenConnect reviews

210 Views
145 Comparison Views

92% willing to recommend

GoToMeeting

Read 26 GoToMeeting reviews

674 Views
338 Comparison Views

88% willing to recommend

ConnectWise ScreenConnect

GoToMeeting

Comparison Buyer's Guide

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Executive SummaryUpdated on Feb 3, 2025

GoToMeeting and ConnectWise ScreenConnect operate in the video conferencing and remote support markets. Based on data comparisons, ConnectWise ScreenConnect often appears more advantageous due to its robust remote support capabilities, despite GoToMeeting's inviting pricing and customer support enhancements.

Features: GoToMeeting provides seamless online meeting management with easy scheduling, integrated calendars, and audio/video archiving. ConnectWise ScreenConnect offers advanced remote support functions, including persistent and unattended access, session recording, and seamless remote reboot capabilities.

Room for Improvement: GoToMeeting could enhance its scalability for larger meetings, enrich its user interface for non-technical users, and strengthen its integration with other applications. ConnectWise ScreenConnect might improve its deployment simplicity, optimize for faster low-bandwidth performance, and refine its mobile access solutions.

Ease of Deployment and Customer Service: GoToMeeting boasts of an uncomplicated deployment process and is well integrated with multiple platforms, complemented by responsive customer assistance. ConnectWise ScreenConnect's setup can be complex but is backed by exhaustive support documentation and substantial technical support ideal for complex environments.

Pricing and ROI: GoToMeeting offers competitive initial costs with appealing subscription models warranting satisfactory ROI for frequent video conferencing usage. ConnectWise ScreenConnect's pricing might seem higher initially, but the robust features deliver significant ROI through enhanced support functionalities and operational efficiency.

To learn more, read our detailed ConnectWise ScreenConnect vs. GoToMeeting Report (Updated: April 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. GoToMeeting

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise ScreenConnect

Ranking in Virtual Meetings

10th

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (17th)

GoToMeeting

Ranking in Virtual Meetings

8th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2025, in the Virtual Meetings category, the mindshare of ConnectWise ScreenConnect is 1.5%, down from 1.7% compared to the previous year. The mindshare of GoToMeeting is 3.6%, down from 4.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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Jacky Hood

CEO at FieldDay Solutions, Inc.

A straightforward setup with good stability and decent pricing

The new version crashes my ISP. I don't like the new version. I hope they continue to support the Classic version. I didn't like the fact that LogMeIn tried to make their new version look like Zoom. The feature in the Classic version includes a little panel for GoToMeeting to be off to the side, and it doesn't interfere with your browser. It is much better. All these companies, including the new version of GoToMeeting, have a useless bunch of controls at the top that blocks the tabs of your browser. This makes it so that you can't jump around from tab to tab when you're showing your screen. Those controls are so tiny. Yesterday I was on a session on one of the products (not GTM), and it had shrunk it down to one inch by one inch. It was so small that I couldn't find the tab to make it bigger. That's a big issue. In this attempt to look like Zoom, GTM has gone to the extent where the controls are a little skinny line above your browser. That's not good. The controls need to be highly visible, and contrast so they are easy to read and find. It would be nice if they would have a whiteboard where everybody in the meeting can draw or write on it. We use Google Docs for that purpose, but Google Docs doesn't really allow you to draw. When I was running a different college system, the college system had a whiteboard. All the students and the teachers could all write on the whiteboard with their fingers, as I recall. It'd be nice if they would have something similar available in the future.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"You can bring up a command prompt remotely and execute commands without having to disturb the user."

"Better than TeamViewer and useful for fixing problems remotely."

"It's very low maintenance."

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."

"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."

"The product's two-factor authentication means we are not worried like before about the state of our security."

More ConnectWise ScreenConnect pros

"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."

"The most important feature for me was the iPhone app."

"We don't have any link issues whether you use it to browser, or use it as a client. It worked perfectly fine for us."

"There is no lagging and the meeting interaction is seamless."

"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."

"It works, it's reliable."

"It was just chosen because somebody at the company said, "We need a meeting thing. Hey, go find a meeting thing." It wasn't me, but somebody else in the organization was like, "Alright, let's use GoToMeeting. It's free.""

"GoToMeeting's security is very good. I've never known anybody to crash a GoToMeeting."

More GoToMeeting pros

Cons

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

"Speed is a major factor in Automate, and the control panel is horribly slow."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"There could be improvement to the remote command line tools."

"There needs to be a way to run the agent without installing, like GoToAssist."

"I would like ConnectWise Control to be more transparent on the real costs to renew their license."

"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."

"Mobile interface."

More ConnectWise ScreenConnect cons

"The enrolment for a non-IT user should be easier. It should be simplified for non-IT users."

"The solution could scale a bit easier if you need to add more people to meetings."

"The sound quality is good but the video quality needs improvement."

"Lacks ease of connectivity, calendar integrations, and third-party app integrations."

"In the next release, I would for it to incorporate files more efficiently from one computer to another when we covert things and send them out. I'm not sure if it's capable of that."

"We would like some improvement in the speed of initiating this solution, as it is currently fairly slow."

"The tool needs to have a virtual room where users can pass through. It also needs to integrate a real-time translator."

"I don't know whether it is an issue or not but my boss was asking me if person one is in one room, and another person wanted to use another room at the same time, I don't know whether it is possible."

More GoToMeeting cons

Pricing and Cost Advice

"Good price and works well."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"I download the product for free with ConnectWise RMM's license."

"We pay $3,000 USD for the service, yearly upfront."

"Make sure you have enough licensing for all the techs that you have."

"Pricing is fair for Control and the licensing is simple."

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."

More ConnectWise ScreenConnect pricing and cost advice

"It is a little expensive although now, with the competition from Zoom and other products, they have lowered their prices and it is better."

"Negotiate for discounts."

"GoToMeeting is a little bit expensive compared to other products."

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Top Industries

By visitors reading reviews

Computer Software Company

20%

Financial Services Firm

12%

Manufacturing Company

11%

Healthcare Company

Financial Services Firm

21%

Computer Software Company

17%

Real Estate/Law Firm

14%

Educational Organization

14%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ConnectWise Control?

The product is really easy to deploy.

See all answers

What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

See all answers

What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...

See all answers

What do you like most about GoToMeeting?

Reduced the need for physically commuting between offices.

See all answers

What is your experience regarding pricing and costs for GoToMeeting?

This is not an expensive solution, we pay around $5,000AUD maximum per year. There are other fees for data carriage, PABX fees, and the like but they would apply to any similar product.

See all answers

What needs improvement with GoToMeeting?

The solution must include archive options to save the recorded meetings for future reference. The recording functionality can benefit our team by improving how meetings are recorded and shared. Pre...

See all answers

Comparisons

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TeamViewer vs ConnectWise ScreenConnect

Compared 13% of the time

More ConnectWise ScreenConnect Competitors

Skype for Business vs GoToMeeting

Compared 60% of the time

Zoom vs GoToMeeting

Compared 22% of the time

TeamViewer vs GoToMeeting

Compared 18% of the time

More GoToMeeting Competitors

Product Reports

Buyer's Guide

ConnectWise ScreenConnect

April 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

GoToMeeting

April 2025

Download GoToMeeting product report

Also Known As

ConnectWise Control, ScreenConnect

No data available

Overview

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

GoToMeeting web conferencing software makes it simple and cost-effective to collaborate online with colleagues and customers. Best of all, meeting participants can share their webcams in high definition, so you can enjoy more personal interactions _ without needing a complicated setup.

GoTo

Sample Customers

Jon Rosen Systems

AAPT, ACD Groupe, Addison Fire, Avigilon Corporation, Basic Industries Ltd., Bitdefender, Branson School Online, Budd Van Lines, Business Fitness, Business Wire

Buyer's Guide

ConnectWise ScreenConnect vs. GoToMeeting

April 2025

Free Report: ConnectWise ScreenConnect vs. GoToMeeting

Find out what your peers are saying about ConnectWise ScreenConnect vs. GoToMeeting and other solutions. Updated: April 2025.

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