We performed a comparison between ConnectWise ScreenConnect and GoToMeeting based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."
"Setup was very straightforward. All I had to do was write a GPO on my domain controller and it automatically installed the agent that I downloaded from the software. I literally had to do nothing."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"The unattended access functionality is a valuable feature, because I can go in at any time that I want, deploy fixes, or do maintenance."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"The initial setup is fairly straightforward."
"The most important feature for me was the iPhone app."
"GoToMeeting is very handy. It's good software. I would definitely recommend it."
"I think all the features are very useful, especially the rooms features and we present with screen sharing. Instead of organizing conferences, we are able to do that online. This has been saving us from spending on travel. From the beginning of this year, because of GoToMeeting, I have canceled I think three or four business trips."
"Even for somebody who does not have a lot of experience, they can easily use it."
"Ease of setup and login by attendees. Facilitates sharing visually, and not just via audio."
"Screenshare is the most valuable feature as well as the number of meeting participants possible in a meeting. It also has good quality."
"I like GoToMeeting because it is lighter than other solutions, such as Webex."
"We like that this solution allows us to assign separate numbers to people without having to have a physical telephone system in place."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"I really didn't care for the onboarding process and it is something that should be improved."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."
"There needs to be a way to run the agent without installing, like GoToAssist."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"We have had issues. We have had circumstances, for reasons we don't know, where the service will stop running, and when the service stops running that computer no longer becomes reachable. We haven't really seen that so much on desktops, but we have seen that happen quite frequently on server operating systems, Server 2008, Server 2012. You can install the product and then a week down the road it will just stop."
"The solution is a little bit complicated when you want to implement it."
"I don't know whether it is an issue or not but my boss was asking me if person one is in one room, and another person wanted to use another room at the same time, I don't know whether it is possible."
"The newer user interface takes a bit longer to get used to."
"Poor error recovery, too sensitive to transmission errors. Needs better codecs and more robust system software that can handle network glitches."
"The sound quality is good but the video quality needs improvement."
"The interface is a little outdated and could be better."
"We would like some improvement in the speed of initiating this solution, as it is currently fairly slow."
"Lacks ease of connectivity, calendar integrations, and third-party app integrations."
"Using GoToMeeting in a meeting-sized conference room is kind of a letdown. The camera is supposed to track the speaker and focus on that person so that they can be on the screen. That feature rarely worked. We tested it thoroughly, so maybe it was an issue with the size of the conference room. It may not be suitable for large conference rooms."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while GoToMeeting is ranked 10th in Virtual Meetings with 24 reviews. ConnectWise ScreenConnect is rated 8.4, while GoToMeeting is rated 7.8. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of GoToMeeting writes "It features low latency, which is crucial because everybody is using VPN to connect to their PCs at work". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and BeyondTrust Remote Support, whereas GoToMeeting is most compared with Skype for Business, TeamViewer, Adobe Connect, Zoom and BlueJeans Meetings. See our ConnectWise ScreenConnect vs. GoToMeeting report.
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